What is Medallia?

Medalia is one of the pioneers in providing enhanced customer experience management solutions. They have best-in-class technology and services. They understand that each and every interaction with the customer holds a crucial role in business.

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Medallia Starting Price

Awards
Medallia Award

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Key Features of Medallia

Here are the powerful features that make Medallia stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Real Time Feedback
  • Text Analytics
  • Survey Management
  • Sentiment Analysis
  • Role Based Dashboards
  • Mobile Access
  • Closed Loop Feedback
  • Actionable Insights
  • Integration Capabilities
  • Customizable Reporting
  • Predictive Analytics
  • Voice Of The Customer
  • Employee Engagement
  • Multi Channel Feedback
  • Benchmarking
  • Case Management
  • Data Security
  • Api Access
  • Customer Journey Mapping
  • Social Media Monitoring
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Medallia Screenshots

Medallia Inc logo
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Medallia Specifications

Get a closer look at the technical specifications and system requirements for Medallia. Find out if it's compatible with your operating system and other software.

Company Details :
Company Name : Medallia Inc
Headquarter : San Mateo
Full Address : Medallia Palo Alto, 395 Page Mill Road, Suite 100, Palo Alto, CA 94306, USA
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Language Support :
English
French
German
Business :
StartUps
Enterprises
Available Support :
Email
Phone

Medallia Comparisons

Compare Medallia with other similar options available in Customer Experience Management Software. Explore the key differences to see why it's the top choice for businesses and individuals.

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Medallia Description

Here's the comprehensive description of Medallia. Gain a brief understanding of its unique features and exceptional benefits.

It helps you to anticipate your customer’s needs and adapt your organization accordingly to deliver your best to them.

Medallia Resources

Overall Medallia Reviews

Thinking about using Medallia? Check out verified user reviews & ratings based on Medallia's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4/5

Based on 1 Review

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Feature 4

Feature

Out of 5

Ease of use 2

Ease of use

Out of 5

Value for money 3

Value for money

Out of 5

Customer support 3

Customer support

Out of 5

Likelihood to recommend 80%

Likelihood to recommend

Out of 100%

Medallia Pros and Cons Based on Customer Reviews

"The closed-loop feedback mechanism is highly effective for tracking individual responses and improving customer satisfaction."

"The platform is known for its speed and responsiveness, enhancing user experience."

"Users appreciate the text analytics feature for its ability to facilitate quick and accurate business decisions."

"Medallia's user interface is intuitive, making it easy for new users to navigate and utilize its features."

"Medallia provides a comprehensive platform for customer experience management, making it easy to collect and analyze data."

"Some users find that updates and bug fixes can be slow, impacting the overall experience."

"Occasionally, users report that the reporting features could be more flexible and customizable."

"The cost of the platform can be a concern for smaller businesses with limited budgets."

SoftwareSuggest reviews are authentic and verified. Here's how.

Showing 1 out of 1 Reviews

Vishwas

Sr. Team leadership

4.0

Jul 03, 2020

Used the software for : More than 1 year

Company Size :5001-10,000 employees

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Medallia is a success story

This is an amazing tool for customer experience management, collecting all data on a single platform for analysis. The closed-loop feedback mechanism is very useful and helps track each individual response. Text analytics is the most useful feature for making quick and accurate business decisions.

Feature 4

Feature

Out of 5

Ease of use 2

Ease of use

Out of 5

Value for money 3

Value for money

Out of 5

Customer support 3

Customer support

Out of 5

What do you like best about Medallia?

The text "Speed and responsiveness" does not contain any grammatical errors.

What do you dislike about Medallia?

Update and bug fixes.

Alternatives of Medallia

Explore alternative software options that can fulfill similar requirements as Medallia. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

Medallia FAQs

What are the top 5 features for Medallia?

The top 5 features for Medallia are:

  • Email Marketing / SMS Marketing
  • Survey Management
  • Feedback Management
  • Multi Channel Management
  • Data Import & Export

What type of customer support is available from Medallia?

The available support which Medallia provides is:

  • Phone
  • Email

Where is the headquarters/company of Medallia located?

The headquarters/company of Medallia is located at San Mateo.

What platforms does Medallia support?

Medallia supports a variety of platforms including Android and IOS.

What types of businesses does Medallia serve?

Medallia serves a wide range of businesses, including but not limited to Startups & Enterprises.

How is Medallia commonly used?

Medallia is commonly used for various purposes, such as Customer Feedback, Customer Engagement, NPS and more.

Who are the primary competitors of Medallia?

The three major competitors of Medallia are Tattle, Clarabridge and Groopit. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.

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