Medallia
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What is Medallia?
Medalia is one of the pioneers in providing enhanced customer experience management solutions. They have best-in-class technology and services. They understand that each and every interaction with the customer holds a crucial role in business.
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Key Features of Medallia
Here are the powerful features that make Medallia stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Real Time Feedback
- Text Analytics
- Survey Management
- Sentiment Analysis
- Role Based Dashboards
- Mobile Access
- Closed Loop Feedback
- Actionable Insights
- Integration Capabilities
- Customizable Reporting
- Predictive Analytics
- Voice Of The Customer
- Employee Engagement
- Multi Channel Feedback
- Benchmarking
- Case Management
- Data Security
- Api Access
- Customer Journey Mapping
- Social Media Monitoring
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Medallia Screenshots
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Medallia Specifications
Get a closer look at the technical specifications and system requirements for Medallia. Find out if it's compatible with your operating system and other software.
Company Details :
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Medallia Comparisons
Compare Medallia with other similar options available in Customer Experience Management Software. Explore the key differences to see why it's the top choice for businesses and individuals.
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Medallia comparisons
Medallia Description
Here's the comprehensive description of Medallia. Gain a brief understanding of its unique features and exceptional benefits.
It helps you to anticipate your customer’s needs and adapt your organization accordingly to deliver your best to them.
Medallia Resources
Overall Medallia Reviews
Thinking about using Medallia? Check out verified user reviews & ratings based on Medallia's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
Medallia Pros and Cons Based on Customer Reviews
"The closed-loop feedback mechanism is highly effective for tracking individual responses and improving customer satisfaction."
"The platform is known for its speed and responsiveness, enhancing user experience."
"Users appreciate the text analytics feature for its ability to facilitate quick and accurate business decisions."
"Medallia's user interface is intuitive, making it easy for new users to navigate and utilize its features."
"Medallia provides a comprehensive platform for customer experience management, making it easy to collect and analyze data."
"Some users find that updates and bug fixes can be slow, impacting the overall experience."
"Occasionally, users report that the reporting features could be more flexible and customizable."
"The cost of the platform can be a concern for smaller businesses with limited budgets."
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Showing 1 out of 1 Reviews
Vishwas
Sr. Team leadership
Used the software for : More than 1 year
Company Size :5001-10,000 employees
Verified via Business email.
Verified Reviewer
This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.
Review Source: Organic
Medallia is a success story
This is an amazing tool for customer experience management, collecting all data on a single platform for analysis. The closed-loop feedback mechanism is very useful and helps track each individual response. Text analytics is the most useful feature for making quick and accurate business decisions.
What do you like best about Medallia?
The text "Speed and responsiveness" does not contain any grammatical errors.
What do you dislike about Medallia?
Update and bug fixes.
Useful 0
Alternatives of Medallia
Explore alternative software options that can fulfill similar requirements as Medallia. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Medallia FAQs
What are the top 5 features for Medallia?
The top 5 features for Medallia are:
- Email Marketing / SMS Marketing
- Survey Management
- Feedback Management
- Multi Channel Management
- Data Import & Export
What type of customer support is available from Medallia?
The available support which Medallia provides is:
- Phone
Where is the headquarters/company of Medallia located?
The headquarters/company of Medallia is located at San Mateo.
What platforms does Medallia support?
Medallia supports a variety of platforms including Android and IOS.
What types of businesses does Medallia serve?
Medallia serves a wide range of businesses, including but not limited to Startups & Enterprises.
How is Medallia commonly used?
Medallia is commonly used for various purposes, such as Customer Feedback, Customer Engagement, NPS and more.
Who are the primary competitors of Medallia?
The three major competitors of Medallia are Tattle, Clarabridge and Groopit. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
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