What is Medallia?

Medalia is one of the pioneers for providing enhanced customer experience management solutions. They have the best-in-class technology and services. They understand that each and every action with/ by the customer is holding a crucial role in business.

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Key Features of Medallia

  • Email Marketing / SMS Marketing
  • Survey Management
  • Feedback Management
  • Multi Channel Management
  • Data Import & Export
  • Data Analysis Tools
  • Customer Segmentation
  • Question Branching
  • Sentiment Analysis
  • Communication Management
  • Dashboard
  • Project Management
  • Promote Customer Advocacy
  • Segments
  • Action Management
  • Multi-Channel Collection
  • Text Analysis
  • Trend Analysis
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Medallia Users

Business

  • Freelancers
  • StartUps
  • SMEs
  • Agencies
  • Enterprises

Available Support

  • Email
  • Phone
  • Live Support
  • Training
  • Tickets

Specifications

  • Deployment:

    Cloud Based

  • Payment:

    Monthly

  • Api
  • Customization
  • Mobile Support

Desktop Platforms

  • Web App
  • Windows
  • Mac

Mobile Platforms

  • Android
  • iOS

Language Support

  • English
  • French
  • German

Company Details

Company Name :

Medallia Inc

Headquarter :

San Mateo

Website :

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Full Address :

Medallia Palo Alto, 395 Page Mill Road, Suite 100, Palo Alto, CA 94306, USA

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Medallia Description

It helps you to anticipate your customer’s needs and adapt your organization accordingly to deliver your best to them.

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Overall Reviews

4/5

Based on 1 Review

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Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 2

Ease of use

Out of 5

Value for money Value for money 3

Value for money

Out of 5

Customer support Customer support 3

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 80%

Likelihood to recommend

Out of 100%

Medallia Pros and Cons

Pros

"Speed and responsiveness"

Cons

"Update and bug"

Medallia Reviews (1)

Vishwas

Sr. Team leadership

Used the software for : More than 1 year

Company Size :5001-10,000 employees

4.0

Jul 03, 2020

Medallia is a success story

This is amazing tool for customers experience management and collect all data on a single platform and analyse that . Close loop feedback mechanism is very much useful and help to track each individual response. Text analytics is the most useful feature to took business decisions quick and accurate.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 2

Ease of use

Out of 5

Value for money Value for money 3

Value for money

Out of 5

Customer support Customer support 3

Customer support

Out of 5

What do you like best about Medallia?

Speed and responsiveness

What do you dislike about Medallia?

Update and bug

Medallia FAQs

What are the top 5 features for Medallia?

The top 5 features for Medallia are:

  • Email Marketing / SMS Marketing
  • Survey Management
  • Feedback Management
  • Multi Channel Management
  • Data Import & Export
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