Overall Microsoft Dynamics CRM Reviews

Here's an unbiased review of Microsoft Dynamics CRM. Discover how Microsoft Dynamics CRM users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4.7/5

Based on 6 Reviews

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Feature 4.8

Feature

Out of 5

Ease of use 4.7

Ease of use

Out of 5

Value for money 4.8

Value for money

Out of 5

Customer support 4.7

Customer support

Out of 5

Likelihood to recommend 93.3%

Likelihood to recommend

Out of 100%

Microsoft Dynamics CRM Pros and Cons

"Data Unification is one of the best features of this product."

"Overall customer engagement with Microsoft Dynamics CRM is instant, efficient, and less time-consuming."

"Microsoft Dynamics CRM is reliable for creating a long-term relationship with customers. All the information is totally secure. The software is value for money."

"Product is pricey compared to market competitor products."

"Totally a flawless tool without any defects. Didn’t find any demerits of this software."

"Couldn’t find any, but in order to get started, you need initial training."

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Showing 6 out of 6 Reviews

Hear directly from customers who have used Microsoft Dynamics CRM. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

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Silky S.

Senior Software Engineer

Used the software for : 6-12 months

Company Size :10,001+ employees

5.0

Jun 10, 2020

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Microsoft Dynamics CRM

Overall, my experience with Microsoft Dynamics CRM is good. It is secure and user-friendly. Setting up a new customer is quite easy, and customization of Microsoft Dynamics CRM is straightforward. It is easy to navigate and work on its functionality.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Microsoft Dynamics CRM?

Data Unification is one of the best features of this product.

What do you dislike about Microsoft Dynamics CRM?

Product is pricey compared to market competitor products.

Keron

Used the software for : 6-12 months

Company Size :51-200 employees

5.0

Dec 23, 2017

Verified via Business email.

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This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Microsoft Dynamics CRM is smart marketer’s choice.

I have been using Microsoft Dynamics CRM for the past 2 years, and I definitely recommend it to all my business friends. The entire software is very lightweight and smartly designed to increase overall productivity. All the features available in Microsoft Dynamics CRM can be easily used after some initial training, and then you will get the hang of it. Additionally, it has options to manage the call center and opportunities. I have a small enterprise, and all the information is instantly accessed from Microsoft Dynamics CRM as per my needs.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Microsoft Dynamics CRM?

Overall customer engagement with Microsoft Dynamics CRM is instant, efficient, and less time-consuming.

What do you dislike about Microsoft Dynamics CRM?

Totally a flawless tool without any defects. Didn’t find any demerits of this software.

Julie

Used the software for : 6-12 months

Company Size :201-500 employees

4.0

Dec 23, 2017

Verified via Business email.

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Review Source: Organic

Microsoft Dynamics CRM is designed with business intelligence to increase the productivity

Microsoft Dynamics CRM has reduced overall human hours with its helpful features. It is a web-based application and is also available on mobile platforms like iOS and Android. The customer support team is always happy to help and takes minimal time to resolve queries. You can customize the software according to your business needs. The Marketing Collateral feature helped me analyze trends and has increased the overall sales of my product.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about Microsoft Dynamics CRM?

Microsoft Dynamics CRM is reliable for creating a long-term relationship with customers. All the information is totally secure. The software is value for money.

What do you dislike about Microsoft Dynamics CRM?

Couldn’t find any, but in order to get started, you need initial training.

Nayna

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Mar 07, 2017

Verified via Business email.

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Review Source: Organic

CRM tool is just easy to use and great quality

My team switched from using Access and Excel to Dynamics CRM. Once my team became acquainted with the entire program, they really started to enjoy working with it. There are extensive details to the software, and customization is easily attainable. Microsoft Dynamics has evolved into an excellent CRM solution due to its ability to unite all organizational data in one place and generate reports whenever needed. My team has had a wonderful experience with Dynamics. This CRM tool is easy to use and of great quality. Dynamics has made it easy for my team to make business decisions and meet goals effectively.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Omdev

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Mar 07, 2017

Verified via Business email.

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Review Source: Organic

Great Services and Easy Features

The service provided by Microsoft Dynamics is pretty good. Their team is actively engaged in helping my staff put together a CMMS roadmap implementation. Dynamics CRM software has been very crucial to the process of integrating data from different systems. The software is extremely powerful and user-friendly. The customer care is always present to answer all queries and doubts. The entire team is highly knowledgeable and capable of solving all problems on time. The Dynamics CRM tool has multi-functionality, specifically for accounting programs, which is much more efficient than other CRM systems. Dynamics is much easier to interface with different platforms, and accessing other areas is much simpler.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Dhara

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Mar 06, 2017

Verified via Business email.

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Review Source: Organic

Microsoft Dynamics CRM solution is one of the best in the market

Microsoft Dynamics CRM solution is one of the best in the market. It offers immense ease of access and minimal latency. RAM availability is much greater compared to other CRM tools. It provides convenience, ease of platform use, and features that improve overall work, access, and security. Microsoft Dynamics is the most configurable mid-market solution available today. It is easily customizable for larger ERP requirements, and its features are extremely intuitive. Flexibility and coverage enable the product to perform several functions. The quality of WMS and order management is also excellent. My team likes this CRM tool and highly recommends it.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

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