Microsoft Dynamics CRM Reviews
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Overall Microsoft Dynamics CRM Reviews
Here's an unbiased review of Microsoft Dynamics CRM. Discover how Microsoft Dynamics CRM users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
Microsoft Dynamics CRM Pros and Cons
"Data Unification is one of the best features of this product."
"Overall customer engagement with Microsoft Dynamics CRM is instant, efficient, and less time-consuming."
"Microsoft Dynamics CRM is reliable for creating a long-term relationship with customers. All the information is totally secure. The software is value for money."
"Product is pricey compared to market competitor products."
"Totally a flawless tool without any defects. Didn’t find any demerits of this software."
"Couldn’t find any, but in order to get started, you need initial training."
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Hear directly from customers who have used Microsoft Dynamics CRM. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Silky S.
Senior Software Engineer
Used the software for : 6-12 months
Company Size :10,001+ employees
Verified Reviewer
Review Source: Organic
Overall, my experience with Microsoft Dynamics CRM is good. It is secure and user-friendly. Setting up a new customer is quite easy, and customization of Microsoft Dynamics CRM is straightforward. It is easy to navigate and work on its functionality.
What do you like best about Microsoft Dynamics CRM?
Data Unification is one of the best features of this product.
What do you dislike about Microsoft Dynamics CRM?
Product is pricey compared to market competitor products.
Keron
Used the software for : 6-12 months
Company Size :51-200 employees
Verified Reviewer
Review Source: Organic
I have been using Microsoft Dynamics CRM for the past 2 years, and I definitely recommend it to all my business friends. The entire software is very lightweight and smartly designed to increase overall productivity. All the features available in Microsoft Dynamics CRM can be easily used after some initial training, and then you will get the hang of it. Additionally, it has options to manage the call center and opportunities. I have a small enterprise, and all the information is instantly accessed from Microsoft Dynamics CRM as per my needs.
What do you like best about Microsoft Dynamics CRM?
Overall customer engagement with Microsoft Dynamics CRM is instant, efficient, and less time-consuming.
What do you dislike about Microsoft Dynamics CRM?
Totally a flawless tool without any defects. Didn’t find any demerits of this software.
Julie
Used the software for : 6-12 months
Company Size :201-500 employees
Verified Reviewer
Review Source: Organic
Microsoft Dynamics CRM has reduced overall human hours with its helpful features. It is a web-based application and is also available on mobile platforms like iOS and Android. The customer support team is always happy to help and takes minimal time to resolve queries. You can customize the software according to your business needs. The Marketing Collateral feature helped me analyze trends and has increased the overall sales of my product.
What do you like best about Microsoft Dynamics CRM?
Microsoft Dynamics CRM is reliable for creating a long-term relationship with customers. All the information is totally secure. The software is value for money.
What do you dislike about Microsoft Dynamics CRM?
Couldn’t find any, but in order to get started, you need initial training.
Nayna
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
My team switched from using Access and Excel to Dynamics CRM. Once my team became acquainted with the entire program, they really started to enjoy working with it. There are extensive details to the software, and customization is easily attainable. Microsoft Dynamics has evolved into an excellent CRM solution due to its ability to unite all organizational data in one place and generate reports whenever needed. My team has had a wonderful experience with Dynamics. This CRM tool is easy to use and of great quality. Dynamics has made it easy for my team to make business decisions and meet goals effectively.
Omdev
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
The service provided by Microsoft Dynamics is pretty good. Their team is actively engaged in helping my staff put together a CMMS roadmap implementation. Dynamics CRM software has been very crucial to the process of integrating data from different systems. The software is extremely powerful and user-friendly. The customer care is always present to answer all queries and doubts. The entire team is highly knowledgeable and capable of solving all problems on time. The Dynamics CRM tool has multi-functionality, specifically for accounting programs, which is much more efficient than other CRM systems. Dynamics is much easier to interface with different platforms, and accessing other areas is much simpler.
Dhara
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Microsoft Dynamics CRM solution is one of the best in the market. It offers immense ease of access and minimal latency. RAM availability is much greater compared to other CRM tools. It provides convenience, ease of platform use, and features that improve overall work, access, and security. Microsoft Dynamics is the most configurable mid-market solution available today. It is easily customizable for larger ERP requirements, and its features are extremely intuitive. Flexibility and coverage enable the product to perform several functions. The quality of WMS and order management is also excellent. My team likes this CRM tool and highly recommends it.