What is Nectar Desk?

Nectar Desk is a fully featured Call Center Software designed to serve Enterprises, SMEs. Nectar Desk provides end-to-end solutions designed for Windows. This online Call Center system offers Distributed Call Recording, Real-time Chat, Instant Retrieval, Contact Management, Call recording at one place.

Pricing

Nectar Desk Starting Price

$ 50/Per Agent Per Month - Usage Extra

Awards
Nectar Desk Award

Our Awards and Recognition

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Nectar Desk Screenshots

Key Features of Nectar Desk

Here are the powerful features that make Nectar Desk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • CRM
  • CRM integration
  • Knowledge Management
  • Survey Management
  • Training Management
  • Appointment Management
  • Call Center
  • Opportunity Management
  • Quality Management
  • Lead Management
  • Contact Management
  • Call Routing
  • Call Recording
  • Customer DataBase
  • Call Management
  • Performance Metrics
  • Application Integration
  • Social Media Integration
  • Collaboration Tools
  • Onboarding
  • Self Service Portal
  • Real Time Monitoring
  • Live chat system
  • Workflow Management
  • Email Management
  • Real Time Reporting
  • Surveys & Feedback
  • Dashboard
  • Key Performance Indicators
  • Conferencing
  • Call Center Management
  • Call Monitoring
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP
  • Activity Tracking
  • Lead Distribution
  • Campaign Management
  • Lead Segmentation
  • Prospecting Tools
  • Source Tracking
  • Analytics
  • Automatic Call Distribution
  • Computer Telephony
  • Knowledge Base
  • Blended Call Center
  • Call Logging
  • Call Scripting
  • Escalation Management
  • Inbound Call Center
  • Manual Dialer
  • Outbound Call Center
  • Progressive Dialer
  • Queue Manager
  • Virtual Call Center
  • Call Sharing
  • Distributed Call Recording
  • On-Demand Recording
  • Multi-Campaign
  • Data Management
  • Client Management
  • Data Analysis Tools
  • Customer Segmentation
  • Question Branching
  • Communication Management
  • Data Analysis
  • Trend / Problem Indicators
  • Customer Engagement
  • For Call Centers
  • For Education
  • For Onboarding
  • For Sales
  • Power Dialer
  • Conversion Tracking
  • Chat / Messaging
  • Usage Reporting
  • Skills Tracking
  • Sales Trend Analysis
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • FCC Compliance
  • FTC Compliance
  • Call forwarding
  • Call screening
  • Email Marketing
  • Preview Dialer
  • Live Chat
  • Custom Survey URLs
  • Offline Response Collection
  • Auto-Dialing
  • Call List Management
  • Question Library
  • Supports Audio / Images / Video
  • Multi-Channel Collection
  • Text Analysis
  • Reporting/Analytics
  • Virtual Extensions
  • Encryption
  • Goals
  • Manager-to-Peer Recognition
  • Auto Dialer
  • Call Hold
  • Call Conference
  • Variable Workforce
  • Time & Attendance
  • Billing for Data
  • Billing for Voice
  • Chargeback Tracking
  • Internal Cost Allocation
  • Archiving
  • Virtual Assistant
  • Omni-Channel
  • Leaderboards / Activity Tracking
  • Surveys
  • Real-time Chat
  • Interactive Voice Response
  • Queue Management
  • Alerts / Escalation
  • Call Parking
  • Statistical Analysis
  • Caller Identification
  • Multiple Scripts
  • Phone Key Input
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • SIP Trunking
  • Unified Communications
  • Automated Notices
  • Payment Plans
  • Ring Groups
  • Call History
  • Call analytics and reporting
  • Call analytics
  • Call waiting
  • Call Whisper and Barge-In
  • Call Analytics and Performance Metrics
  • Call Monitoring and Quality Assurance
  • Call Notifications
  • Call Reporting
  • Call Whisper
  • Caller ID Display
  • Attended Call Transfer
  • Blind Call Transfer
  • Call Queue
  • Call Barge-in
  • Call Priority
  • Call Tagging
  • Call Notes
  • Multi-channel Support
  • Call Routing and Queuing
  • Call Recording and Analytics
  • Call Transfer and Conferencing
  • Call Scripting and Call Flow Designer
  • Call Disposition and Wrap-up Codes
  • Call Center Surveys and Feedback
  • Real-time Call Analytics and Reporting
  • Skills-based Call Routing
  • Real-time Dashboards and Wallboards
  • Call Center Analytics and Historical Reports
  • Call Center Scripting and Workflow Automation
  • Call Center Metrics and KPI Tracking
  • Call Center Wallboard and Display
  • CRM Pop-up and Screen Pops
  • Call Center Routing Rules and Priority Queues
  • Call Center Call Monitoring and Coaching
  • Scheduled Broadcasting
  • Do-Not-Call List Management
  • Caller ID Configuration
  • Call Transfer and Routing
  • Call Monitoring and Live Listening
  • Call Scripting and Template Creation
  • Call Retry Logic
  • Real-time Call Metrics
  • Call Result Tracking
  • Call Disposition Management
  • Call Analytics and Performance Dashboards
  • Multi-channel Campaigns
  • Campaign Scheduling and Automation
  • Call Whispering and Agent Training
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Nectar Desk Pricing

Here are the pricing plans for Nectar Desk. Choose the plan that best fits your requirements and budget. Get Detailed Nectar Desk pricing as per your requirements.

Multi-Channel
$ 50
Per Agent Per Month - Usage Extra
  • Basic Voice features, plus:
  • SMS Channel
  • Email Channel
  • Live chat Channel
  • Multi-Channel Analytic
  • Facebook Messenger
  • Instagram Messenger
  • WhatsApp Messenger
Get Pricing

Nectar Desk Specifications

Get a closer look at the technical specifications and system requirements for Nectar Desk. Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
Monthly, Yearly
Accessibility :
API
Customization
Mobile Support
Desktop Platforms :
MacOs
Windows
Language Support :
English
French
German
Japanese
Portuguese
Spanish
Turkish
Business :
StartUps
SMBs
Agencies
Enterprises
Available Support :
Email
Phone
Live Support
Training
Tickets
Integrations :
  • Hubspot
  • Active Campaign
  • Pipedrive
  • GoHighLevel
  • KeepingCRM
  • Service Titan
  • Shopify
  • Vonigo
  • Zoho
  • Salesforce
  • Zeengtree
  • Instagram
  • Facebook
  • WhatsApp
Company Details :
Company Name : Nectar Desk
Headquarter : Picton
Website : Visit Website
Full Address : 35 Bridge st, Picton, ON, K0K 2T0

Nectar Desk Description

Here's the comprehensive description of Nectar Desk. Gain a brief understanding of its unique features and exceptional benefits.

Nectar Desk is one of the most affordable and complete SaaS solutions for handling inbound and outbound calls with reporting and analytics. We deliver comprehensive call center software that can be set up in minutes from buying a number to customizing your agents and more.

Nectar Desk Videos

Overall Nectar Desk Reviews

Thinking about using Nectar Desk? Check out verified user reviews & ratings based on Nectar Desk's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4.8/5

Based on 5 Reviews

Write a Review Or
Ask a question
Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.6

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 94%

Likelihood to recommend

Out of 100%

Nectar Desk Pros and Cons

"Customer support and response time is really impressive. Ability to schedule an SMS campaign has been really impressive as well."

"As an omni channel SaaS solution, Nectar Desk is simplistic, easy to use and easy for Account amdins to manage users and functionality. It is great value for money and great for those not wanting to spend a fortune."

"Greate functionality and awersome services. And very user-friendly interface/"

"UI can be improved to be more user friendly, more so on a analytical scale whereby all data can be visualized."

"Customizable reporting would be amazing. Although Nectar Desk have assisted us in customizing some of the available reports."

"The only remark is that it would be nice to be able to contact the support service by phone, and not just by mail, or to be able to buy numbers and accounts inside the app."

5 Nectar Desk Reviews

Hear directly from customers who have used Nectar Desk. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

EdwynK.

Shift Leader

Used the software for : 1-2 years (Daily)

Company Size :201-500 employees

Verified By : google

4.0

Nov 01, 2023

Good Customer Support

Response time when requesting assistance on the service is really good, with no delay time whatsoever, though the UI can be improved to be more user-friendly.

Feature Feature 3

Feature

Out of 5

Ease of use Ease of use 3

Ease of use

Out of 5

Value for money Value for money 3

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Nectar Desk Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Nectar Desk After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Nectar Desk?

Customer support and response time is really impressive. Ability to schedule an SMS campaign has been really impressive as well.

What do you dislike about Nectar Desk?

UI can be improved to be more user friendly, more so on a analytical scale whereby all data can be visualized.

What features is Nectar Desk currently missing?

Ability to track which chats are assigned to which agents on a main screen.

What other products like Nectar Desk have you used or evaluated?

NA

Rakesh

Director

Used the software for : 1-2 years (Weekly)

Company Size :1-10 employees

5.0

Sep 04, 2023

A difficult process made easy by Nectar Desk

The team at Nectar Desk has made it easy to assist our customers transitioning from their old systems to Nectar Desk. Their customer support is very responsive and timely. Nectar Desk is simple and easy to use, unlike other platforms where you pay for features you don't need. If you are looking for an Omni channel solution that works, then Nectar desk is for you.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Nectar Desk After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Nectar Desk?

As an omni channel SaaS solution, Nectar Desk is simplistic, easy to use and easy for Account amdins to manage users and functionality. It is great value for money and great for those not wanting to spend a fortune.

What do you dislike about Nectar Desk?

Customizable reporting would be amazing. Although Nectar Desk have assisted us in customizing some of the available reports.

What features is Nectar Desk currently missing?

Ability to merging tickets and bulk delete tickets

What other products like Nectar Desk have you used or evaluated?

Zendesk, Fresh Desk, Zoho CRM

AlexW.

CEO

Used the software for : 6-12 months (Daily)

Company Size :11-50 employees

5.0

Sep 04, 2023

Greate product, and awersome team!

Nice guys, with a really great product. The only remark is that it would be nice to contact the support service by phone and not just by mail or to buy numbers and accounts inside the app.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Nectar Desk Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Nectar Desk After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Nectar Desk?

Greate functionality and awersome services. And very user-friendly interface/

What do you dislike about Nectar Desk?

The only remark is that it would be nice to be able to contact the support service by phone, and not just by mail, or to be able to buy numbers and accounts inside the app.

What features is Nectar Desk currently missing?

-

??????.

Pre-Sale

Used the software for : 6-12 months (Daily)

Company Size :51-200 employees

Verified By : google

5.0

Apr 11, 2023

During the entire time of working with the program, there were no problems, everything was done at the highest level

The program is easy to use, logical, and generally very convenient! Functionality is a large, clear interface that works from the browser. A suitable platform for a company with a large number of customers. Full automation of calls, recording, and archive of all telephone conversations. We can recommend both for work in Ukraine and abroad. Support works quickly and well, and our requests are closed rapidly. Always in touch and responsive. It's annoying that many related functions are in different sections. It would be nice to add more hints.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Nectar Desk IOS App Experience

1 2 3 4 5 6 7 8 9 10

Nectar Desk After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Nectar Desk?

The program is easy to use, logical and generally very convenient! Functionality is large, clear interface and work from the browser. A convenient platform for a company with a large number of customers. Full automation of calls, recording and archive of all telephone conversations. We can recommend both for work in Ukraine and abroad. Support works fast and well, our reque

What do you dislike about Nectar Desk?

It's a little annoying that many related functions are in different sections. It would be nice to add more hints

What features is Nectar Desk currently missing?

It would be great if they added an interface in Ukrainian.

OtmanB.

Director of Business Development

Used the software for : 2+ years (Daily)

Company Size :51-200 employees

5.0

Feb 27, 2023

Incredible Customer Service and support

NectarDesk has been an excellent solution to streamline our top-of-the-funnel communication. A user-friendly platform and state-of-the-art customer service.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Nectar Desk Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Nectar Desk After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Nectar Desk?

Easy to use. Out-of-the-box integrations with other software, they even recommended a call center script software we implemented that has reduced information discrepancy by over 90%.

What do you dislike about Nectar Desk?

The Reporting feature can be improved, or at least to be able to build own reports.

What features is Nectar Desk currently missing?

The Reporting feature can be improved, or at least to be able to build own reports.

What other products like Nectar Desk have you used or evaluated?

Zendesk

Alternatives of Nectar Desk

Explore alternative software options that can fulfill similar requirements as Nectar Desk. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

Nectar Desk FAQs

How much does Nectar Desk cost?

The starting price of Nectar Desk is ₹ 3600/Per Agent Per Month - Usage Extra. It has different pricing plans:

  1. Multi-Channel : ₹ 3600/Per Agent Per Month - Usage Extra

Nectar Desk also provides a free trial to users.

What apps do Nectar Desk integrate with?

Nectar Desk integrates with various apps:

  • Hubspot
  • Active Campaign
  • Pipedrive
  • GoHighLevel
  • KeepingCRM
  • Service Titan
  • Shopify
  • Vonigo
  • Zoho
  • Salesforce
  • Zeengtree
  • Instagram
  • Facebook
  • WhatsApp

What are the top 5 features for Nectar Desk?

The top 5 features for Nectar Desk are:

  • CRM
  • CRM integration
  • Knowledge Management
  • Survey Management
  • Training Management
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