Nectar Desk
What is Nectar Desk?
Nectar Desk is a fully featured Call Center Software designed to serve Enterprises, SMEs. Nectar Desk provides end-to-end solutions designed for Windows. This online Call Center system offers Distributed Call Recording, Real-time Chat, Instant Retrieval, Contact Management, Call recording at one place.
Nectar Desk Starting Price
$ 50/Per Agent Per Month - Usage Extra
Our Awards and Recognition
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Nectar Desk Screenshots
Key Features of Nectar Desk
Here are the powerful features that make Nectar Desk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Action Management
- Activity Tracking
- Agency Management
- Alerts / Escalation
- Analytics
- Application Integration
- Applications Management
- Appointment Management
- Archiving
- Assessments
- Audio / Video Conferencing
- Audit Management
- Auto Dealer
- Auto Dialer
- Auto-Dialing
- Automated Notices
- Call Center Management
- Call Management
- Call Recording
- Call Reporting
- Call Scripting
- Contact Management
- Customer DataBase
- Lead Management
- Performance Metrics
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Surveys
- Attended Call Transfer
- Blind Call Transfer
- Call analytics
- Call Announcement
- Call Barge-in
- Call Conference
- Call Escalation
- Call forwarding
- Call History
- Call Hold
- Call Management
- Call Monitoring
- Call Notes
- Call Notifications
- Call park
- Call Priority
- Agent performance tracking
- Automatic Call Distribution
- Call Analytics and Performance Metrics
- Call Back and Voicemail Handling
- Call Center Agent Skills and Proficiency Management
- Call Center Analytics and Historical Reports
- Call Center Call Monitoring and Coaching
- Call Center Gamification
- Call Center Metrics and KPI Tracking
- Call Center Routing Rules and Priority Queues
- Call Center Scripting and Workflow Automation
- Call Center Surveys and Feedback
- Call Center Wallboard and Display
- Call Disposition and Wrap-up Codes
- Call Monitoring and Quality Assurance
- Call Recording and Analytics
- API Integration for CRM and other systems
- Auto Dialing
- Call Analytics and Performance Dashboards
- Call analytics and reporting
- Call Campaign Management
- Call Disposition Management
- Call Monitoring and Live Listening
- Call Recording
- Call Result Tracking
- Call Retry Logic
- Call Scripting and Template Creation
- Call Transfer and Routing
- Call Whispering and Agent Training
- Caller Authentication and Verification
- Caller ID Configuration
- Campaign Scheduling and Automation
Nectar Desk Pricing
Here are the pricing plans for Nectar Desk. Choose the plan that best fits your requirements and budget. Get Detailed Nectar Desk pricing as per your requirements.
- Basic Voice features, plus:
- SMS Channel
- Email Channel
- Live chat Channel
- Multi-Channel Analytic
- Facebook Messenger
- Instagram Messenger
- WhatsApp Messenger
Nectar Desk Specifications
Get a closer look at the technical specifications and system requirements for Nectar Desk. Find out if it's compatible with your operating system and other software.
- Hubspot
- Active Campaign
- Pipedrive
- GoHighLevel
- KeepingCRM
- Service Titan
- Shopify
- Vonigo
- Zoho
- Salesforce
- Zeengtree
Nectar Desk Description
Here's the comprehensive description of Nectar Desk. Gain a brief understanding of its unique features and exceptional benefits.
Nectar Desk is one of the most affordable and complete SaaS solutions for handling inbound and outbound calls with reporting and analytics. We deliver comprehensive call center software that can be set up in minutes from buying a number to customizing your agents and more.
Nectar Desk Videos
Overall Nectar Desk Reviews
Thinking about using Nectar Desk? Check out verified user reviews & ratings based on Nectar Desk's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
Nectar Desk Pros and Cons
"Customer support and response time is really impressive. Ability to schedule an SMS campaign has been really impressive as well."
"As an omni channel SaaS solution, Nectar Desk is simplistic, easy to use and easy for Account amdins to manage users and functionality. It is great value for money and great for those not wanting to spend a fortune."
"Greate functionality and awersome services. And very user-friendly interface/"
"UI can be improved to be more user friendly, more so on a analytical scale whereby all data can be visualized."
"Customizable reporting would be amazing. Although Nectar Desk have assisted us in customizing some of the available reports."
"The only remark is that it would be nice to be able to contact the support service by phone, and not just by mail, or to be able to buy numbers and accounts inside the app."
5 Nectar Desk Reviews
Hear directly from customers who have used Nectar Desk. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
EdwynK.
Shift Leader
Used the software for : 1-2 years (Daily)
Company Size :201-500 employees
Verified By : 
Good Customer Support
Response time when requesting assistance on the service is really good, with no delay time whatsoever, though the UI can be improved to be more user-friendly.
Nectar Desk Mobile App Experience
Nectar Desk After Sales Service Rating
What do you like best about Nectar Desk?
Customer support and response time is really impressive. Ability to schedule an SMS campaign has been really impressive as well.
What do you dislike about Nectar Desk?
UI can be improved to be more user friendly, more so on a analytical scale whereby all data can be visualized.
What features is Nectar Desk currently missing?
Ability to track which chats are assigned to which agents on a main screen.
What other products like Nectar Desk have you used or evaluated?
NA
Rakesh
Director
Used the software for : 1-2 years (Weekly)
Company Size :1-10 employees
A difficult process made easy by Nectar Desk
The team at Nectar Desk has made it easy to assist our customers transitioning from their old systems to Nectar Desk. Their customer support is very responsive and timely. Nectar Desk is simple and easy to use, unlike other platforms where you pay for features you don't need. If you are looking for an Omni channel solution that works, then Nectar desk is for you.
Nectar Desk After Sales Service Rating
What do you like best about Nectar Desk?
As an omni channel SaaS solution, Nectar Desk is simplistic, easy to use and easy for Account amdins to manage users and functionality. It is great value for money and great for those not wanting to spend a fortune.
What do you dislike about Nectar Desk?
Customizable reporting would be amazing. Although Nectar Desk have assisted us in customizing some of the available reports.
What features is Nectar Desk currently missing?
Ability to merging tickets and bulk delete tickets
What other products like Nectar Desk have you used or evaluated?
Zendesk, Fresh Desk, Zoho CRM
AlexW.
CEO
Used the software for : 6-12 months (Daily)
Company Size :11-50 employees
Greate product, and awersome team!
Nice guys, with a really great product. The only remark is that it would be nice to contact the support service by phone and not just by mail or to buy numbers and accounts inside the app.
Nectar Desk Mobile App Experience
Nectar Desk After Sales Service Rating
What do you like best about Nectar Desk?
Greate functionality and awersome services. And very user-friendly interface/
What do you dislike about Nectar Desk?
The only remark is that it would be nice to be able to contact the support service by phone, and not just by mail, or to be able to buy numbers and accounts inside the app.
What features is Nectar Desk currently missing?
-
??????.
Pre-Sale
Used the software for : 6-12 months (Daily)
Company Size :51-200 employees
Verified By :
During the entire time of working with the program, there were no problems, everything was done at the highest level
The program is easy to use, logical, and generally very convenient! Functionality is a large, clear interface that works from the browser. A suitable platform for a company with a large number of customers. Full automation of calls, recording, and archive of all telephone conversations. We can recommend both for work in Ukraine and abroad. Support works quickly and well, and our requests are closed rapidly. Always in touch and responsive. It's annoying that many related functions are in different sections. It would be nice to add more hints.
Nectar Desk IOS App Experience
Nectar Desk After Sales Service Rating
What do you like best about Nectar Desk?
The program is easy to use, logical and generally very convenient! Functionality is large, clear interface and work from the browser. A convenient platform for a company with a large number of customers. Full automation of calls, recording and archive of all telephone conversations. We can recommend both for work in Ukraine and abroad. Support works fast and well, our reque
What do you dislike about Nectar Desk?
It's a little annoying that many related functions are in different sections. It would be nice to add more hints
What features is Nectar Desk currently missing?
It would be great if they added an interface in Ukrainian.
OtmanB.
Director of Business Development
Used the software for : 2+ years (Daily)
Company Size :51-200 employees
Incredible Customer Service and support
NectarDesk has been an excellent solution to streamline our top-of-the-funnel communication. A user-friendly platform and state-of-the-art customer service.
Nectar Desk Mobile App Experience
Nectar Desk After Sales Service Rating
What do you like best about Nectar Desk?
Easy to use. Out-of-the-box integrations with other software, they even recommended a call center script software we implemented that has reduced information discrepancy by over 90%.
What do you dislike about Nectar Desk?
The Reporting feature can be improved, or at least to be able to build own reports.
What features is Nectar Desk currently missing?
The Reporting feature can be improved, or at least to be able to build own reports.
What other products like Nectar Desk have you used or evaluated?
Zendesk
Alternatives of Nectar Desk
Explore alternative software options that can fulfill similar requirements as Nectar Desk. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Nectar Desk FAQs
How much does Nectar Desk cost?
The starting price of Nectar Desk is ₹ 3600/Per Agent Per Month - Usage Extra. It has different pricing plans:
- Multi-Channel : ₹ 3600/Per Agent Per Month - Usage Extra
Nectar Desk also provides a free trial to users.
What apps do Nectar Desk integrate with?
Nectar Desk integrates with various apps:
- Hubspot
- Active Campaign
- Pipedrive
- GoHighLevel
- KeepingCRM
- Service Titan
- Shopify
- Vonigo
- Zoho
- Salesforce
- Zeengtree
What are the top 5 features for Nectar Desk?
The top 5 features for Nectar Desk are:
- CRM
- CRM integration
- Knowledge Management
- Survey Management
- Training Management
