What is ngDesk?
ngDesk is a complete and free help desk with no usage limits and more features than most paid software. ngDesk is a comprehensive free help desk software for the entire customer support process, from initial incident alerts to customizable ticket resolution.
ngDesk Starting Price
$ 0/Onetime
ngDesk Awards
Get an Overview for the Leaders Matrix at glance
Our Awards and Recognition
ngDesk Screenshots
ngDesk Users
Business
- Freelancers
- StartUps
- SMEs
- Agencies
- Enterprises
Available Support
- Phone
- Live Support
- Training
- Tickets
Specifications
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Deployment:
Cloud Based
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Payment:
Onetime(Perpetual license)
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Api
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Customization
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Mobile Support
Desktop Platforms
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Web App
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Windows
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Mac
Mobile Platforms
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Android
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iOS
Language Support
- Chinese
- English
- French
- Hindi
- Spanish
ngDesk Categories on SoftwareSuggest
ngDesk Pricing
- Ticket Management
- Team Inbox
- Service Level Agreements
- Multichannel Communication
- Email Forwarding
- In-Ticket Reminders
- Complete Ticket History
- In-Ticket Messaging
- Assigning Tickets
- Tags
- IBM's Watson Tone Analyzer
- Real Time Analytics and Reporting
- Customer Satisfaction Surveys and Analytics
- Premade Ticket Responses
- Notifications
- Custom Views
- On-Call Scheduling
- Triggers
- Forms, Workflows, Monitors
Company Details
ngDesk
400 North St., Paul Street Dallas TX USA
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ngDesk Description
It encourages collaboration and crunches real-time data into reports on customer satisfaction and agent performance so you can assess and improve on the fly. ngDesk makes the customer support process simple, flexible, and adaptive so you can focus on making your business run smoother and smarter.
Alternatives of ngDesk
Starting at $ 25
Available on request
Starting at $ 14
ngDesk Videos
Overall Reviews
ngDesk Pros and Cons
Pros
"It's simple and easy to use with simple options for even those who are new to using a helpdesk system."
"Best for small businesses and startup's."
"Easy to register, ease of use, easy ticket searching, splitting & merging feature of a ticket"
Cons
"ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets."
"New features can be added."
"Customer support"
ngDesk Reviews (9)
Peter T.
Used the software for : 2+ years
Company Size :51-200 employee
Topnotch Free Cloud Business Software
ngDesk has been one of the go-to solutions for helpdesk software, but they've really streamlined their system over the last few years. It's simple and easy to use with simple options for even those who are new to using a helpdesk system. ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.
ngDesk Mobile App Experience
ngDesk After Sales Service Rating
What do you like best about ngDesk?
It's simple and easy to use with simple options for even those who are new to using a helpdesk system.
What do you dislike about ngDesk?
ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.
Do you think ngDesk delivers value for the money spent?
Yes
Are you satisfied with ngDesk features?
Yes
Did implimentation of ngDesk was easy?
Yes
What features is ngDesk currently missing?
No, nothing was missing in the ngDesk
What other products like ngDesk have you used or evaluated?
ZenDesk, FreshDesk and Zoho
How ngDesk is better/different from its competitors?
It's simple and easy to use with simple options for even those who are new to using a helpdesk system. ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets. Mostly its free.
Cynthia R.
Used the software for : 2+ years
Company Size :51-200 employee
Easy to Use
ngDesk is easy to setup and get started, and once it's up and running, it starts building itself out as a knowledge base. It's extremely easy to search the database, either by ticket , customer name, application and category. It also produces outstanding reports, for example, the frequency with which the support staff opens/solves/closes tickets, which customers submit the most and least tickets etc.
ngDesk IOS App Experience
ngDesk After Sales Service Rating
What do you like best about ngDesk?
Best for small businesses and startup's.
What do you dislike about ngDesk?
New features can be added.
Do you think ngDesk delivers value for the money spent?
Yes
Are you satisfied with ngDesk features?
Yes
Did implimentation of ngDesk was easy?
Yes
What features is ngDesk currently missing?
We get best features according to the pricing.
What other products like ngDesk have you used or evaluated?
Zendesk
Peter
Used the software for : 2+ years
Company Size :51-200 employee
Feature Rich Customer Management
A perfect business tool to assist you with customer management and ticketing. Gives you a wide variety of app add-on options for enhancing your creativity. Provides options for selecting criteria for various issues.
ngDesk Mobile App Experience
ngDesk After Sales Service Rating
What do you like best about ngDesk?
Easy to register, ease of use, easy ticket searching, splitting & merging feature of a ticket
What do you dislike about ngDesk?
Customer support
Do you think ngDesk delivers value for the money spent?
Yes
Are you satisfied with ngDesk features?
Yes
Did implimentation of ngDesk was easy?
Yes
What features is ngDesk currently missing?
No
How ngDesk is better/different from its competitors?
Yes
Peter T.
Used the software for : 2+ years
Company Size :51-200 employee
ngDesk has been one of the go-to solutions for helpdesk software
ngDesk have really streamlined their system over the last few years. It's simple and easy to use with simple options for even those who are new to using a helpdesk system. ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.
ngDesk Mobile App Experience
ngDesk After Sales Service Rating
What do you like best about ngDesk?
ngDesk offer better prioritization of actions and really streamlined their system.
What do you dislike about ngDesk?
It's simple and easy to use with simple options for even those who are new to using a helpdesk system.
Do you think ngDesk delivers value for the money spent?
Yes
Are you satisfied with ngDesk features?
Yes
Did implimentation of ngDesk was easy?
Yes
What features is ngDesk currently missing?
NO
What other products like ngDesk have you used or evaluated?
zendesk, zoho crm
How ngDesk is better/different from its competitors?
ngDesk has a better interface than most similar products, and a unique categorization of public and private conversations. It's also great to set up filters for certain people automatically.
Richard
Used the software for : 2+ years
Company Size :51-200 employee
ngDesk has helped us to run our operations effectively.
ngDesk is super easy to use and to communicate with different other teams is very easy. very good customer support and it has 24/7 support. ngDesk has a great job in seriously improving their product listening to their customers and releasing new features to make their customers feel very happy. it is fully featured and comprehensive.
ngDesk Mobile App Experience
ngDesk After Sales Service Rating
What do you like best about ngDesk?
super easy to use.
What do you dislike about ngDesk?
Support could be better.
Do you think ngDesk delivers value for the money spent?
Yes
Are you satisfied with ngDesk features?
Yes
Did implimentation of ngDesk was easy?
Yes
What features is ngDesk currently missing?
was sufficient for me.
ngDesk FAQs
How much does ngDesk cost?
The starting price of ngDesk is $ 0/Onetime. It has different pricing plans:
- ngDesk Free Help Desk : $ 0/Onetime
The details of ngDesk’s free trial have not been shared by the vendor.
