Overall ngDesk Reviews

Here's an unbiased review of ngDesk. Discover how ngDesk users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4.3/5

Based on 9 Reviews

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Feature 4.3

Feature

Out of 5

Ease of use 4.3

Ease of use

Out of 5

Value for money 4.7

Value for money

Out of 5

Customer support 4.2

Customer support

Out of 5

Likelihood to recommend 10%

Likelihood to recommend

Out of 100%

ngDesk Pros and Cons Based on Customer Reviews

"ngDesk supports seamless communication across teams and offers 24/7 customer support."

"The platform offers excellent reporting features, helping teams track ticket activity and customer interactions effectively."

"ngDesk is incredibly easy to set up and use, making it ideal for small businesses and startups."

"The system includes built-in analytics and a variety of app add-ons to enhance functionality and creativity."

"It provides a user-friendly interface with straightforward options, even for those new to helpdesk systems."

"The support team sometimes struggles to resolve issues promptly, leading to user frustration."

"Some users experience frequent system crashes and unresolved issues, impacting reliability."

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Showing 9 out of 9 Reviews

Hear directly from customers who have used ngDesk. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

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Peter T.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 22, 2021

Verified via Business email.

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Review Source: Organic

Topnotch Free Cloud Business Software

ngDesk has been one of the go-to solutions for helpdesk software, and they've really streamlined their system over the last few years. It's simple and easy to use, with straightforward options for even those who are new to using a helpdesk system. ngDesk is essentially an email support system, where all emails sent are routed to your ngDesk dashboard and appear as support tickets.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

ngDesk Mobile App Experience

1 2 3 4 5 6 7 8 9 10

ngDesk After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about ngDesk?

Its simple and easy to use, with straightforward options for even those who are new to using a helpdesk system.

What do you dislike about ngDesk?

ngDesk is basically an email support system where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.

Do you think ngDesk delivers value for the money spent?

Yes

Are you satisfied with ngDesk features?

Yes

Did implimentation of ngDesk was easy?

Yes

What features is ngDesk currently missing?

No, nothing was missing in the ngDesk

What other products like ngDesk have you used or evaluated?

ZenDesk, FreshDesk and Zoho

How ngDesk is better/different from its competitors?

It's simple and easy to use with simple options for even those who are new to using a helpdesk system. ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets. Mostly its free.

Cynthia R.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 22, 2021

Verified via Business email.

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Review Source: Organic

Easy to Use

ngDesk is easy to set up and get started, and once it's up and running, it starts building itself out as a knowledge base. It's extremely easy to search the database, either by ticket, customer name, application, or category. It also produces outstanding reports, such as the frequency with which the support staff opens, solves, and closes tickets, and which customers submit the most and least tickets, etc.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

ngDesk IOS App Experience

1 2 3 4 5 6 7 8 9 10

ngDesk After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about ngDesk?

Best for small businesses and startups.

What do you dislike about ngDesk?

New features can be added.

Do you think ngDesk delivers value for the money spent?

Yes

Are you satisfied with ngDesk features?

Yes

Did implimentation of ngDesk was easy?

Yes

What features is ngDesk currently missing?

We get best features according to the pricing.

What other products like ngDesk have you used or evaluated?

Zendesk

Peter

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 20, 2021

Verified via Business email.

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Review Source: Organic

Feature Rich Customer Management

A perfect business tool to assist you with customer management and ticketing. It offers a wide variety of app add-on options to enhance your creativity and provides criteria selection options for various issues.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

ngDesk Mobile App Experience

1 2 3 4 5 6 7 8 9 10

ngDesk After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about ngDesk?

Easy to register, easy to use, easy ticket searching, and splitting & merging feature of a ticket.

What do you dislike about ngDesk?

Sure, please provide the text you would like me to review.

Do you think ngDesk delivers value for the money spent?

Yes

Are you satisfied with ngDesk features?

Yes

Did implimentation of ngDesk was easy?

Yes

What features is ngDesk currently missing?

No

How ngDesk is better/different from its competitors?

Yes

Peter T.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 16, 2021

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Review Source: Organic

ngDesk has been one of the go-to solutions for helpdesk software

ngDesk has really streamlined its system over the last few years. It's simple and easy to use, with straightforward options for even those who are new to using a helpdesk system. ngDesk is essentially an email support system, where all emails sent are routed to your ngDesk dashboard and appear as support tickets.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

ngDesk Mobile App Experience

1 2 3 4 5 6 7 8 9 10

ngDesk After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about ngDesk?

ngDesk offers better prioritization of actions and really streamlines their system.

What do you dislike about ngDesk?

Its simple and easy to use, with straightforward options for even those who are new to using a helpdesk system.

Do you think ngDesk delivers value for the money spent?

Yes

Are you satisfied with ngDesk features?

Yes

Did implimentation of ngDesk was easy?

Yes

What features is ngDesk currently missing?

NO

What other products like ngDesk have you used or evaluated?

zendesk, zoho crm

How ngDesk is better/different from its competitors?

ngDesk has a better interface than most similar products, and a unique categorization of public and private conversations. It's also great to set up filters for certain people automatically.

Richard

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Sep 15, 2021

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Review Source: Organic

ngDesk has helped us to run our operations effectively.

ngDesk is super easy to use, and communicating with different teams is very easy. It has very good customer support and offers 24/7 assistance. ngDesk has done a great job in seriously improving their product by listening to their customers and releasing new features to make them feel very happy. It is fully featured and comprehensive.

Feature 3

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 3

Customer support

Out of 5

ngDesk Mobile App Experience

1 2 3 4 5 6 7 8 9 10

ngDesk After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about ngDesk?

Super easy to use.

What do you dislike about ngDesk?

Super easy to use.

Do you think ngDesk delivers value for the money spent?

Yes

Are you satisfied with ngDesk features?

Yes

Did implimentation of ngDesk was easy?

Yes

What features is ngDesk currently missing?

was sufficient for me.

lisa

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Sep 13, 2021

Verified via Business email.

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Review Source: Organic

ngDesk Review - Everything you could ever need

ngDesk has helped our organization perform better. The solution to any problem that our sales, marketing, and customer support teams may have has given us the possibility of creating automatic responses through different forms of communication. It has made our work fast and seamless. Its reporting function is also very beneficial for seeing what is trending in terms of sending emails to our dissemination team.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

ngDesk Mobile App Experience

1 2 3 4 5 6 7 8 9 10

What do you like best about ngDesk?

ngDesk makes it easy to manage the customer support service queue, offering a user-friendly dashboard, custom modes for communicating with customers, and benchmarking statistics, both within your team and against industry averages, that help you understand how you stack up against other team members as well as competitors. With such a vast database of industries within its portfolio, ngDesk has been able to optimize its system, helping businesses across the business spectrum.

What do you dislike about ngDesk?

Support Up to some extent

Do you think ngDesk delivers value for the money spent?

Yes

Are you satisfied with ngDesk features?

Yes

Did implimentation of ngDesk was easy?

Yes

What features is ngDesk currently missing?

Not Really

What other products like ngDesk have you used or evaluated?

Freshdesk

How ngDesk is better/different from its competitors?

User friendly Interface, No code software, Integrations process, All at one place & it's free

John M.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 07, 2021

Verified via Business email.

Verified Reviewer

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Review Source: Organic

ngDesk

ngDesk is an intuitive and reliable CRM tool. It is easy to implement and supports our organization's needs for providing customer support. It comes with built-in analytics features, allowing us to raise queries and use easy-to-use dashboards. This enables us to analyze tickets and handle SLAs, improving our customer satisfaction.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

ngDesk Mobile App Experience

1 2 3 4 5 6 7 8 9 10

ngDesk After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about ngDesk?

ngDesk is very user-friendly.

What do you dislike about ngDesk?

Its all good.

Do you think ngDesk delivers value for the money spent?

Yes

Are you satisfied with ngDesk features?

Yes

Did implimentation of ngDesk was easy?

Yes

What features is ngDesk currently missing?

no

What other products like ngDesk have you used or evaluated?

yes

How ngDesk is better/different from its competitors?

its best from its competitors

Chris t.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Aug 31, 2021

Verified via Business email.

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Review Source: Organic

Very Good Service

Awesome experience with this company and their ngDesk CRM solutions. Very user-friendly CRM. You can improve efficiency and accountability with screen, application, and website usage tracking.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

ngDesk Mobile App Experience

1 2 3 4 5 6 7 8 9 10

ngDesk After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about ngDesk?

Very good CRM for any type of work without knowing code.

What do you dislike about ngDesk?

Websites little old pattern

Do you think ngDesk delivers value for the money spent?

Yes

Are you satisfied with ngDesk features?

Yes

Did implimentation of ngDesk was easy?

Yes

What features is ngDesk currently missing?

No

What other products like ngDesk have you used or evaluated?

zoho , zendesk

How ngDesk is better/different from its competitors?

very much user friendly

Franco

IT Manager

Used the software for : 6-12 months

Company Size :11-50 employees

1.0

May 25, 2020

Verified via Business email.

Verified Reviewer

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Review Source: Organic

The app crashes too often leaving everyone without access.

Do not deceive users. They should not offer a product that is not yet ready for use. Nothing works as it should. Every week or day, we encounter a new problem. Additionally, the support is very poor. Most of the issues remain unresolved for months. The system is frequently down, and the end customers are constantly complaining.

Feature 2

Feature

Out of 5

Ease of use 1

Ease of use

Out of 5

Value for money 2

Value for money

Out of 5

Customer support 1

Customer support

Out of 5

What do you like best about ngDesk?

It is an easy application to understand. It has great potential but many flaws. Good features for help desk and ticketing.

What do you dislike about ngDesk?

The app crashes too often, leaving everyone without access. The support stops giving answers because they do not know how to solve the problems. Users are constantly broken and cannot log in again. Lots of functionality issues.

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