What is Nicereply?
Track the quality of your customer service with Nicereply an all-in-one customer satisfaction survey tool. Get more feedback from your customers with personalized CSAT, NPS and CES 2.0 surveys.
Nicereply Starting Price
$ 39/Per Month
Our Awards and Recognition
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Nicereply Screenshots
Key Features of Nicereply
Here are the powerful features that make Nicereply stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- 360 Degree Feedback
- Activities Booking
- Booking Notes
- Commenting / Notes
- Comprehensive Response Manager
- CRM
- Custom Survey URLs
- Customer Support
- Data Analysis Tools
- Detailed Reporting & Alerts
- Email Distribution
- Embedded Survey
- Feedback Collection
- Gamification
- Kiosk Survey
- Live Results Tracking
- 360 Degree Feedback
- A/B Testing
- Abandoned Cart Saver
- Account Alerts
- Account Management
- Action Management
- Admissions Management
- Artificial Intelligence
- Attribution Modeling
- Audience Segmentation
- Audience Targeting
- Audit Trail
- Automated Testing
- Behavioral Mapping
- Behavioral Targeting
- Branch workflows based on dynamic if-then analysis
- Churn Management
- Close The Loop
- Communication Management
- Community Management
- Custom Survey URLs
- Customize On-Brand
- Data Analysis Tools
- Data Import & Export
- Email Marketing / SMS Marketing
- Embeddable Survey
- Feedback Collection
- Mobile Survey
- Multi Channel Management
- Multi Languages
- NPS Trends
- Offline Response Collection
- Action planning and follow-up workflows
- Alert and notification system
- Automated report generation and distribution
- Automated survey distribution
- Benchmarking and comparative analysis
- Closed-loop feedback management
- Collaboration and sharing features
- Customer Experience Management
- Customer feedback collection
- Customer journey mapping and analysis
- Customer loyalty and retention tracking
- Customer Satisfaction
- Customer satisfaction metrics tracking
- Customer satisfaction score calculation
- Customer Segmentation
- Customer sentiment analysis
Nicereply Pricing
Here are the pricing plans for Nicereply. Choose the plan that best fits your requirements and budget. Get Detailed Nicereply pricing as per your requirements.
- 100 received ratings per month.
- All features and great support included
Nicereply Specifications
Get a closer look at the technical specifications and system requirements for Nicereply. Find out if it's compatible with your operating system and other software.
Nicereply Description
Here's the comprehensive description of Nicereply. Gain a brief understanding of its unique features and exceptional benefits.
Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.
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Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
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Increase your survey response rates by 200%
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See your data in Salesforce/Front/Zendesk and set triggers based on it
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Get 3x more feedback without sending more emails
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Customize both the look and content of your surveys
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Set goals, track KPIs, generate reports and more...
CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.
CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.
NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.
ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.
REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.
SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.
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Nicereply FAQs
How much does Nicereply cost?
The starting price of Nicereply is ₹ 2808/Per Month. It has different pricing plans:
- Mini : ₹ 2808/Per Month
Nicereply also provides a free trial to users.
What are the top 5 features for Nicereply?
The top 5 features for Nicereply are:
- Data Analysis Tools
- Web Surveys
- Embedded Survey
- Skip Logic
- Email Distribution
What type of customer support is available from Nicereply?
The available support which Nicereply provides is:
- Phone
- Tickets
- Training
