What is Nicereply?

Track the quality of your customer service with Nicereply an all-in-one customer satisfaction survey tool. Get more feedback from your customers with personalized CSAT, NPS and CES 2.0 surveys.

Nicereply Starting Price

$ 39/Per Month

Nicereply Awards

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Get an Overview for the Leaders Matrix at glance

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Our Awards and Recognition

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Nicereply Screenshots

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Key Features of Nicereply

  • Data Analysis Tools
  • Web Surveys
  • Embedded Survey
  • Skip Logic
  • Email Distribution
  • Offline Response Collection
  • Remote Device Management
  • Detailed Reporting & Alerts
  • Comprehensive Response Manager

Nicereply Users


  • Freelancers
  • StartUps
  • SMEs
  • Agencies
  • Enterprises

Available Support

  • Email
  • Phone
  • Live Support
  • Training
  • Tickets


  • Deployment:

    Cloud Based

  • Payment:


  • Api
  • Customization
  • Mobile Support

Desktop Platforms

  • Web App
  • Windows
  • Mac

Mobile Platforms

  • Android
  • iOS

Language Support

  • English

Nicereply Pricing

$ 39
Per Month
  • 100 received ratings per month.
  • All features and great support included
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Company Details

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Website :

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Full Address :

Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ

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Starting at $ 17

Available on request

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Nicereply Description

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide

  • Increase your survey response rates by 200%

  • See your data in Salesforce/Front/Zendesk and set triggers based on it

  • Get 3x more feedback without sending more emails

  • Customize both the look and content of your surveys

  • Set goals, track KPIs, generate reports and more...


For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.


96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.


Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.

Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.


Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

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Nicereply FAQs

How much does Nicereply cost?

The starting price of Nicereply is $ 39/Per Month. It has different pricing plans:

  1. Mini : $ 39/Per Month

Nicereply also provides a free trial to users.

What are the top 5 features for Nicereply?

The top 5 features for Nicereply are:

  • Data Analysis Tools
  • Web Surveys
  • Embedded Survey
  • Skip Logic
  • Email Distribution
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