What is NinjaOne?

It is one of the best MSP software systems available in the market that doubles as a help desk for managing interaction tracking, license management, automatic scans, etc. It’s highly functionality helps testers perform tasks faster and more efficiently.

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NinjaOne Screenshots

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Key Features of NinjaOne

  • Asset Management
  • Help Desk
  • Inventory Management
  • Project Management
  • Compliance Management
  • Software Management
  • Issue Management
  • Software Inventory
  • Scheduling
  • Automated Routing
  • Ticket Management
  • Third Party Integration
  • Uptime Monitoring
  • Event Logs
  • User Activity Monitoring
  • Asset Budgeting
  • Interaction Tracking
  • Configuration Management
  • Change Management
  • Device management
  • Multi-Channel Communication
  • Asset Tracking
  • Anti Virus
  • Internet Usage Monitoring
  • Web Threat Management
  • Web Traffic Reporting
  • Audio / Video Conferencing
  • Remote Access
  • Whitelisting / Blacklisting
  • Live Chat
  • Remote Control
  • IT Asset Management
  • Baseline Manager
  • Compliance Tracking
  • License Management
  • Backup
  • Patch Management
  • Alerts / Escalation
  • Ticket/Issue Tracking
  • Activity Log
  • Availability Management
  • Hardware Inventory
  • Backup Management
  • Asset Discovery
  • IP Address Monitoring
  • Bandwidth Monitoring
  • Network Diagnosis
  • SLA Monitoring
  • Remote Systems Monitoring
  • Network Resource Management
  • Server Monitoring
  • Automatic Scans
  • Multi-Patch Deployments
  • Network Wide Management
  • Custom Patches
  • Remote Protection
  • Proactive Monitoring
  • IT Documentation
  • IT Service Desk Capabilities
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NinjaOne Users

Business

  • Freelancers
  • StartUps
  • SMEs
  • Agencies
  • Enterprises

Available Support

  • Email
  • Phone
  • Live Support
  • Training
  • Tickets

Specifications

  • Deployment:

    Cloud Based

  • Payment:

    Monthly, Yearly

  • Api
  • Customization
  • Mobile Support

Desktop Platforms

  • Web App
  • Windows
  • Mac

Mobile Platforms

  • Android
  • iOS

Language Support

  • Danish
  • Dutch
  • English
  • French
  • German
  • Italian
  • Norwegian
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Swedish

Company Details

Company Name :

NinjaOne

Headquarter :

Austin

Website :

Visit Website

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NinjaOne Description

Introducing NinjaOne, the leading unified IT management solution for MSPs and IT professionals.

Simplify your day-to-day tasks with a single-pane-of-glass view into all endpoints and tools. Gain proactive monitoring, remote control, patch management, software and asset management, backup, documentation, and service desk capabilities. NinjaOne empowers you to achieve more with less by providing at-a-glance insights, improving end-user support, enabling efficient remediation, and completing tasks faster. Focus on growth with NinjaOne's cloud-native platform, and benefit from 24/5 local support, unlimited training, and transparent pricing. Experience the #1 rated software in its category, trusted by leading organizations worldwide. Upgrade to NinjaOne and transform your IT experience today.

With NinjaOne, IT organizations radically improve efficiency by being able to: 

  • Get insights at-a-glance:?View the status of all endpoints and easily assess what needs immediate attention with a single view of all alerts, patch statuses, quarantined threats and much more. 
  • Provide fundamental security: NinjaOne empowers IT teams to secure endpoints with the key fundamentals of cyber hygiene:  Timely patching, endpoint hardening, anti-virus on every endpoint, consistent backups, and clear visibility into the health of every machine at all times. 
  • Improve end-user support:?Keep end-users satisfied and ticket volumes to a minimum by detecting and remediating issues long before users experience problems. 
  • Increase technician-to-endpoint ratios: ?Flexible and robust automation capabilities enable staff to manage more endpoints per technician without compromising level of service. 
  • Work faster:NinjaOne is a cloud-native platform architected to be highly responsive.  Execute tasks and run scripts in seconds on any endpoint no matter where it’s located. 
  • Focus on growth:Spend less time with unhappy end users and more time focused on strategic initiatives that improve efficiency, security, and help the business grow and thrive. 

Working with NinjaOne means: 

  • Fast and capable support: With a 98% CSAT score and less than one hour typical ticket response time, the NinjaOne Support team is deservedly top-rated in the industry. 
  • Integrations with key tools:  NinjaOne offers integrations with key PSAs, EDR and security tools, notification platforms, remote access tools, and many other commonly used solutions. 
  • Doing business your way:  Month-to-month pricing and unlimited free onboarding, training and support makes it easy to move from an existing IT management solution. 
  • Constant innovation: NinjaOne was built from the ground up by its own engineers, not bolted on through acquisitions. Customers are invited to submit feature requests and those are weighed heavily when developing the platform roadmap – always available to view in the company website. 
  • Thriving Community:  The NinjaOne Dojo houses active forums, a customer script share with over 600 useful automation scripts, and hundreds of videos, articles, and webinars that provide support at all levels. 

Alternatives of NinjaOne

Starting at $ 19.99

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NinjaOne Videos

Integrations

Accelo, Autotask PSA, Bitdefender Gravity/Zone, BrightGauge, CloudBlue PSA, Computicate PSA, ConnectWise Control, ConnectWise Manage, HaloPSA, HarmonyPSA, IT Portal, IT Boost, IT Glue, Liongard, MSP360 Managed Backup, Malwarebytes Endpoint Protection, Narmada, N-able Passportal, PROMYS, OpenDNS, Passportal, RepairShopr, ScalePad, SherpaDesk, StorageCraft Cloud Backup, Splashtop Remote Support, Webroot Antivirus + Internet Security Complete (SecureAnywhere), Hyper V, VM ware, PagerDuty, Cisco Secure Access by Duo, Okta (The Okta Identity Cloud)

Overall Reviews

4.8/5

Based on 8 Reviews

Write a Review Or
Ask a question
Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.9

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 95%

Likelihood to recommend

Out of 100%

NinjaOne Pros and Cons

Pros

"NinjaOne has the good pricing plan.Yes it is easy to use. User can get what they need so easily"

"This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell."

"Ease of use"

Cons

"All the part of ninjaOne are very good but still need to Improve and work to maintain low pricing plan for Anger users."

"Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.If I have to come up with a con though, it's that there is n"

"BitLocker reporting on only the main drives would be beneficial."

NinjaOne Reviews (8)

Saim A.

Employer

Used the software for : Less than 6 months (Monthly)

Company Size :1-10 employees

4.0

May 08, 2023

View about NinjaOne

NinjaOne is the leading unified IT operations solution that simplifies how IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

NinjaOne After Sales Service Rating

1 2 3 4 5 6 7 8 9 10
Latest

What do you like best about NinjaOne?

NinjaOne has the good pricing plan.Yes it is easy to use. User can get what they need so easily

What do you dislike about NinjaOne?

All the part of ninjaOne are very good but still need to Improve and work to maintain low pricing plan for Anger users.

What features is NinjaOne currently missing?

Nope

What other products like NinjaOne have you used or evaluated?

No o didn't used the other products but I looking forward to do so.

Azhar C.

Manager

Used the software for : 2+ years (Daily)

Company Size :51-200 employees

5.0

Apr 11, 2023

Personal Reviews About Ninjaone

Very good. Even though we're a small IT company, every staff member has made us feel valued as a Ninja client.NinjaOne has an overall rating of 4.4 out of 5, based on over 98 reviews left anonymously by employees. 86% of employees would recommend working at NinjaOne to a friend, and 88% have

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 3

Customer support

Out of 5

NinjaOne After Sales Service Rating

1 2 3 4 5 6 7 8 9 10
Latest

What do you like best about NinjaOne?

This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.

What do you dislike about NinjaOne?

Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.If I have to come up with a con though, it's that there is n

What features is NinjaOne currently missing?

No

What other products like NinjaOne have you used or evaluated?

No

Chris G.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Aug 06, 2021

Fantastic Management Software

We use this software internally, and it's a total game changer. I can now manage all of my PCs, Macs, and Servers from one centralized platform. The mobile app lets me work from literally anywhere. For the price, this is hands down the best management software on the market.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

NinjaOne IOS?> App Experience

1 2 3 4 5 6 7 8 9 10

NinjaOne After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about NinjaOne?

Ease of use

What do you dislike about NinjaOne?

BitLocker reporting on only the main drives would be beneficial.

Do you think NinjaOne delivers value for the money spent?

Yes

Are you satisfied with NinjaOne features?

Yes

Did implimentation of NinjaOne was easy?

Yes

What features is NinjaOne currently missing?

Not at this time.

What other products like NinjaOne have you used or evaluated?

Solarwinds

How NinjaOne is better/different from its competitors?

Much more intuitive and responsive than the competitors. I would say their support is much better than any of the competitors as well.

Shawn

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Jul 30, 2021

NinjaRMM Solid Product

This tool has made it easy to manage computers and check the status of network equipment. It has a good desktop interface and phone app. Easy to use and get going.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

NinjaOne Mobile App Experience

1 2 3 4 5 6 7 8 9 10

NinjaOne After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about NinjaOne?

Ease of installation and rollout. The structure of policies for management and monitoring is simple and straightforward.

What do you dislike about NinjaOne?

No complaints at this time.

Do you think NinjaOne delivers value for the money spent?

Yes

Are you satisfied with NinjaOne features?

Yes

Did implimentation of NinjaOne was easy?

Yes

What features is NinjaOne currently missing?

Not at the time.

Anthony

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Jul 30, 2021

Easy to use RMM Platform

NinjaRMM is a great, fully featured RMM/MDM platform for Windows computers. It has a library of built-in scripts, as well as extensive ability to add your own and access Remote CMD/PowerShell to accomplish what we need to. Using Ninja, I've been able to save our helpdesk many hours of troubleshooting these computers and save our end-users lots of time that would otherwise be spent in remote sessions, since we're able to have all important information about our computers available at our fingertips. I've also found it helpful with running bulk processes on Windows PCs and servers, such as updating software and routine maintenance tasks to prevent issues before they happen.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

NinjaOne Mobile App Experience

1 2 3 4 5 6 7 8 9 10

NinjaOne After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about NinjaOne?

The ability to upload our own scripts and installers has saved us a lot of time and effort while automating onboarding, offboarding and routine maintenance tasks.

What do you dislike about NinjaOne?

Support for Mac and Linux devices is minimal as of July 2021, but the Ninja team has been working on developing this more and hopefully, in the future we will feel confident in recommending Ninja for these devices as well.

Do you think NinjaOne delivers value for the money spent?

Yes

Are you satisfied with NinjaOne features?

Yes

Did implimentation of NinjaOne was easy?

Yes

What features is NinjaOne currently missing?

Built in PC remote lock/wipe would be useful, but we have rolled our own script instead.

What other products like NinjaOne have you used or evaluated?

JAMF, Mosyle, Intune

How NinjaOne is better/different from its competitors?

Ninja offers all of the most important features at a rock solid price.

Pat T.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Jul 29, 2021

User Friendly tool with reliable functionality

NinjaRMM has definitely assisted us with providing a one stop shop for managing client's devices. The support has been superb and new features very useful for us in terms of reporting and managing.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

NinjaOne Mobile App Experience

1 2 3 4 5 6 7 8 9 10

NinjaOne After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about NinjaOne?

Very easy to use and useful features.

What do you dislike about NinjaOne?

Reporting and notification tools need improvement.

Do you think NinjaOne delivers value for the money spent?

Yes

Are you satisfied with NinjaOne features?

Yes

Did implimentation of NinjaOne was easy?

Yes

What features is NinjaOne currently missing?

Email notifications in one message rather than a pdf.

What other products like NinjaOne have you used or evaluated?

None

How NinjaOne is better/different from its competitors?

Price point and ease of deployment

Joe M.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Jul 29, 2021

Made the switch and never looked back

Migrated from GFI a few years back, and we love the ease of use. NinjaRMM are always improving their product, and adding new features every release! We love it!

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

NinjaOne IOS?> App Experience

1 2 3 4 5 6 7 8 9 10

NinjaOne After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about NinjaOne?

Simple design, and intuitive interface, and Mobile App!!!!!

What do you dislike about NinjaOne?

Some useful features could be added, but a lot of them are already defined in the road map

Do you think NinjaOne delivers value for the money spent?

Yes

Are you satisfied with NinjaOne features?

Yes

Did implimentation of NinjaOne was easy?

Yes

What features is NinjaOne currently missing?

Better reporting and branding features

Rob L.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Jul 29, 2021

NinjaRMM is easy to use and very fast

We've used several other RMM tools such as ConnectWise and N-Central. NinjaRMM has a much better interface that is much more intuitive to use. I felt the other companies had very cluttered interfaces and made it hard to get to the information or actions you wanted. We also use their mobile app along with Teamviewer and it works fantastic when troubleshooting issues on the go. Their support and forums are very good and the partner webinars they offer are full of useful information and allow us to get our questions answered quickly.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

NinjaOne IOS?> App Experience

1 2 3 4 5 6 7 8 9 10

NinjaOne After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about NinjaOne?

The interface is simple and intuitive. The mobile app works fantastic and integrates with Teamviewer flawlessly. We're able to get in and do our job quickly.

What do you dislike about NinjaOne?

Would like to be able to create more custom reports with some of the information that you can see while viewing a device. An example of this is being able to view computers that don't have an SSD. I can see the information when looking at the device but I can't create a report that filters computers against it.

Do you think NinjaOne delivers value for the money spent?

Yes

Are you satisfied with NinjaOne features?

Yes

Did implimentation of NinjaOne was easy?

Yes

What features is NinjaOne currently missing?

There's no probe that actively scans for new devices like other platforms I've seen. This was always helpful to find new computers or other equipment that was added without our knowledge.

What other products like NinjaOne have you used or evaluated?

ConnectWise, N-central

How NinjaOne is better/different from its competitors?

Simpler to use doesn't have as many features but has the ones that matter most to us.

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NinjaOne FAQs

What apps do NinjaOne integrate with?

NinjaOne integrates with various apps:

  • Accelo
  • Autotask PSA
  • Bitdefender Gravity/Zone
  • BrightGauge
  • CloudBlue PSA
  • Computicate PSA
  • ConnectWise Control
  • ConnectWise Manage
  • HaloPSA
  • HarmonyPSA
  • IT Portal
  • IT Boost
  • IT Glue
  • Liongard
  • MSP360 Managed Backup
  • Malwarebytes Endpoint Protection
  • Narmada
  • N-able Passportal
  • PROMYS
  • OpenDNS
  • Passportal
  • RepairShopr
  • ScalePad
  • SherpaDesk
  • StorageCraft Cloud Backup
  • Splashtop Remote Support
  • Webroot Antivirus + Internet Security Complete (SecureAnywhere)
  • Hyper V
  • VM ware
  • PagerDuty
  • Cisco Secure Access by Duo
  • Okta (The Okta Identity Cloud)

What are the top 5 features for NinjaOne?

The top 5 features for NinjaOne are:

  • Asset Management
  • Help Desk
  • Inventory Management
  • Project Management
  • Compliance Management