NovelVox Agent Desktop
What is NovelVox Agent Desktop?
Expand your Customer Experience Horizon with Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities.
NovelVox Agent Desktop Starting Price
Our Awards and Recognition
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NovelVox Agent Desktop Screenshots
Key Features of NovelVox Agent Desktop
Here are the powerful features that make NovelVox Agent Desktop stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Action Management
- Activity Tracking
- Agency Management
- Alerts / Escalation
- Analytics
- Application Integration
- Applications Management
- Appointment Management
- Archiving
- Assessments
- Audio / Video Conferencing
- Audit Management
- Auto Dealer
- Auto Dialer
- Auto-Dialing
- Automated Notices
NovelVox Agent Desktop Specifications
Get a closer look at the technical specifications and system requirements for NovelVox Agent Desktop. Find out if it's compatible with your operating system and other software.
- Hubspot
- Salesforce
- Freshdesk
- SAP
- Oracle
- EPIC
- SIEBEL
NovelVox Agent Desktop Comparisons
Compare NovelVox Agent Desktop with other similar options available in Call Center Software. Explore the key differences to see why it's the top choice for businesses and individuals.
NovelVox Agent Desktop Description
Here's the comprehensive description of NovelVox Agent Desktop. Gain a brief understanding of its unique features and exceptional benefits.
Unified Agent Desktop Features:
- Unify your Agent Desktop to have a single view of your customer information for a superior customer experience.
- Lower Average Handling Time (AHT) and improve your First Contact Ratio (FCR) with Omnichannel capabilities.
- Seamless integration with CRM, Middleware, Legacy, 3rd party products and bespoke applications.
NovelVox Agent Desktop Videos
Overall NovelVox Agent Desktop Reviews
Thinking about using NovelVox Agent Desktop? Check out verified user reviews & ratings based on NovelVox Agent Desktop's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
NovelVox Agent Desktop Pros and Cons
"NovelVox offers 3rd party integration and it is the best thing we can have for our business. It is seamlessly integrating with over Salesforce and Zendesk applications and thereby helps you deliver a personalized customer experience every time."
"The marketing team is very supportive."
"Nothing as such"
"Nothing such as"
3 NovelVox Agent Desktop Reviews
Hear directly from customers who have used NovelVox Agent Desktop. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
DavidS.
Used the software for : 2+ years
Company Size :51-200 employee
Increased work efficiency and call resolution
Integrated contact center solutions like Unified Agent Desktop has enhanced our efficiency by almost 30% by unifying all caller information on to a single screen view and saving the rigmarole of switching between screens. A very responsive sales team and upper management resolves queries much faster than expected. The company renders solutions to customers in a simple yet promising manner.
NovelVox Agent Desktop Mobile App Experience
NovelVox Agent Desktop After Sales Service Rating
What do you like best about NovelVox Agent Desktop?
NovelVox offers 3rd party integration and it is the best thing we can have for our business. It is seamlessly integrating with over Salesforce and Zendesk applications and thereby helps you deliver a personalized customer experience every time.
What do you dislike about NovelVox Agent Desktop?
Nothing as such
Do you think NovelVox Agent Desktop delivers value for the money spent?
Yes
Are you satisfied with NovelVox Agent Desktop features?
Yes
Did implimentation of NovelVox Agent Desktop was easy?
Yes
What features is NovelVox Agent Desktop currently missing?
Nothing as such
DavidS.
Used the software for : 2+ years
Company Size :51-200 employee
Increased work efficiency and call resolution
Integrated contact center solutions like Unified Agent Desktop has enhanced our efficiency by almost 30% by unifying all caller information on to a single screen view and saving the rigmarole of switching between screens. A very responsive sales team and upper management resolves queries much faster than expected. The company renders solutions to customers in a simple yet promising manner.
DavidS.
Used the software for : 2+ years
Company Size :51-200 employee
Increased work efficiency and call resolution
Integrated contact center solutions like Unified Agent Desktop has enhanced our efficiency by almost 30% by unifying all caller information on to a single screen view and saving the rigmarole of switching between screens. A very responsive sales team and upper management resolves queries much faster than expected. The company renders solutions to customers in a simple yet promising manner.
What do you like best about NovelVox Agent Desktop?
The marketing team is very supportive.
What do you dislike about NovelVox Agent Desktop?
Nothing such as
Do you think NovelVox Agent Desktop delivers value for the money spent?
Yes
Are you satisfied with NovelVox Agent Desktop features?
Yes
Did implimentation of NovelVox Agent Desktop was easy?
Yes
Alternatives of NovelVox Agent Desktop
Explore alternative software options that can fulfill similar requirements as NovelVox Agent Desktop. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
NovelVox Agent Desktop FAQs
What apps do NovelVox Agent Desktop integrate with?
NovelVox Agent Desktop integrates with various apps:
- Hubspot
- Salesforce
- Freshdesk
- SAP
- Oracle
- EPIC
- SIEBEL
What are the top 5 features for NovelVox Agent Desktop?
The top 5 features for NovelVox Agent Desktop are:
- CRM
- CRM integration
- Call Center
- Call Monitoring
- Analytics
What type of customer support is available from NovelVox Agent Desktop?
The available support which NovelVox Agent Desktop provides is:
- Phone
- Live support
- Tickets
- Training
