Find the Best NPS Software
Best NPS software companies are Zonka Feedback, SurveyMonkey, Qualtrics, ProProfs Survey Maker, and SmartSurvey. Such Net Promoter Score (NPS) survey tools help store NPS results, track modifications and fluctuations in the score and get clients' insightful feedback on what needs improvement.
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List of 20 Best NPS Software
Contenders | 2023
Build conversational surveys of any type, for any
The NPS score software from SurveySparrow is designed to assist businesses in understanding consumer opinion, gaining insight into loyalty, and fostering growth. It is an easy-to-use software that swiftly and thoroughly inspects customer NPS data and provides insightful analysis. This application provides for the gathering of thorough feedback in addition to categorizing clients into promoters, passives, and critics. Read SurveySparrow Reviews
Mobile-ready Surveys, Forms and Polls
SurveyLegend offers trustworthy NPS measurement tools. Businesses can gather customer feedback using any channel they wish to employ to communicate with their clients, including email, SMS, and website. The NPS survey question from SurveyLegend enables users to determine how probable it is that their clients will refer them to their friends or coworkers. Businesses can also monitor the NPS over time. Read SurveyLegend Reviews
SurveyLegend's Pros and Cons
Easy and fun to use from the beginning on. We worked with other survey softwares before, which were however not as satisfying as SurveyLegend because of its usability and the varieties of tools
Simplicity
A Feedback to improve is to have the possibility to upload a few more pictures than one in a question.
None so far
Customer & User Feedback Software
Qualaroo is a real-time NPS score software that assists companies in gathering customer insights. It enables companies to query customers as they use a website, app, or digital good. Through surveys, Qualaroo may assist firms in gaining qualitative information. Based on time spent on the page, pages visited, number of site visits, referring source, or other internal data, it helps with target interactions. Read Qualaroo Reviews
Qualaroo's Pros and Cons
Branching and skip logic, multi-language support,
Comes with an automatic NPS calculator. It made tracking our NPS a breeze.
Pricing is an issue, and I hope they can come up with new plans for different businesses and startups.
More diverse pricing to suit different businesses.
Category Champions | 2023
Online Survey making has never been easy
ProProfs Survey Maker offers useful NPS tools. Using this tool, firms may better assess customer loyalty and identify strategies for boosting it. Users can easily construct and schedule NPS surveys using this free online survey tool. ProProfs Survey Maker is a SaaS-based survey tool that enables users to generate customized feedback surveys using themes that have been expertly created. Read ProProfs Survey Maker Reviews
ProProfs Survey Maker's Pros and Cons
What truly impressed us about ProProfs Survey Maker was the unlimited scope it offered. Having the freedom to create as many surveys as we need and collect an unlimited number of responses has significantly expanded our survey capabilities. Additionally, the option to have multiple administrators without any additional cost promotes seamless team collaboration and efficient survey management.
The surveys can be set as public or private as per the research needs. Moreover, we can protect the customer data by adding survey passwords.
More advanced data visualization options and deeper analytical tools would elevate our ability to extract valuable insights from survey results.
We are happy with the tool. No complaints.
The world's most powerful review platform.
Trustpilot is a widely used NPS score software. Customers can read frank evaluations of a company's customer service on the review site Trustpilot. Users can use Trustpilot's business tools to increase the number of reviews they receive, highlight their finest customer service responses, and evaluate their performance for future improvement. Read Trustpilot Reviews
Trustpilot's Pros and Cons
I'm really impressed about Trustpllot because I get to read pure and honest reviews on there site.
TrustPilot is a well-trusted name in the industry.
I wish they can improve on their requirements for being a qualified reviewer.
It would be nice to collect an email address or other info from reviewers so we can look u their account and solve the issues.
Contenders | 2023
Software by SurveyMonkey
SurveyMonkey is a popularly used net promoter score software. Since this software gathers and retains data, it may also be used to complete a range of tasks and aid in your decision-making. It can used in managing customer information, organizing an event, and making tournament brackets for preferred sporting events. Read SurveyMonkey Reviews
SurveyMonkey's Pros and Cons
Data collected and views
Pre-built survey templates , is one the best feature about it.
Automation can be brought
In terms of result data analytics , it needs improvement.
Emergents | 2023
Real-time Customer Experience Management Platform
Get your NPS percentage, see the progress of the survey and create multi-channel NPS surveys with minimum efforts by using CloudCherry. The net promoter score software allows you to set a benchmark against your competitors with its accurate NPS analysis. Read CloudCherry Reviews
High Performer | 2023
Software by AskNicely
AskNicely offers a useful net promoter score tool. It enables service providers to gauge the impact on their bottom line, inspire frontline staff, and measure the customer experience. With the help of AskNicely, users can completely automate the way they collect and use client feedback in CRM. Some of the key features include live reporting, text analytics, real-time leaderboards, automated answers, and one-click integration. Read AskNicely Reviews
Software by CheckMarket
CheckMarket is a web-based survey software for making extraordinary surveys. It is used by over 10,000 users in more than 150 countries. This online survey tool offers good customer support. It can send alert msg via social site platforms like twitter, facebook etc. It offers enterprise features like automatic notifications, API, unlimited users, using your own domain and much more. Read CheckMarket Reviews
CheckMarket's Pros and Cons
The user interface is very friendly and takes very less time to get a hang on it.
It is an excellent software with perfect Payroll system. Technical team is also very supportive.
Using it for more than a year. Didn't find cons.
It is little difficult for non technical folks without training.
Emergents | 2023
An enterprise-grade feedback management software
Zonka Feedback is a reliable NPS scoring software that is used for collecting customer feedback and surveys. Users can evaluate client loyalty by using NPS methodologies. Users can also determine whether they would recommend any business to others. The NPS tool from Zonka Feedback enables users to design and distribute customer surveys and is completely configurable. Read Zonka Feedback Reviews
Contenders | 2023
Software by RedJade Software Solutions, LLC
Measure your NPS without any error with the help of RedJade. Laced with integrated modulus, the software evaluates your NPS score accurately and rapidly. Also, get the feedback via multi-channel surveys. Read RedJade Reviews
Emergents | 2023
Software by Medallia Inc
Medallia, a NPS platform, organizes cross-channel data. It amalgamates digital behavior with social media, immediate feedback, and operational insights for a single, comprehensive perspective. The Medallia survey tool offers incredibly potent features for recording feedback and experience cues when customers interact. It enables users to gather and examine signals, forecast behavior, and develop engaging consumer experiences. Read Medallia Reviews
Category Champions | 2023
NPS tool for increasing your customer's satisfacti
With Callexa Feedback you can implement NPS surveys anywhere you need the feedback, whether on your website, e-mail or automated via API. Ensure and evaluate the quality of your company infrastructure with quick and easy NPs surveys made with Callexa Feedback. Read Callexa Feedback Reviews
Emergents | 2023
Software by GoodyCard
The automated NPS software, Goody will help you to gather customer feedback, recognize loophole and identify your strengths in no time. Create e-mail, SMS and online based surveys with attractive templates. Read Goody Reviews
Emergents | 2023
Software by Delighted, LLC
Delighted offers one of the best NPS survey tools. By using Delighted, businesses can quickly gather, analyze, and publish customer feedback. This allows them to match consumer needs with business expansion, track the customer voice over time, and proactively lower churn. With the help of surveys conducted across several platforms, this software will assist small to large businesses in gathering and analyzing client feedback. Read Delighted Reviews
Emergents | 2023
Software by Wootric
Wootric is a feedback management platform that offers NPS measurement tools. Wootric employs micro-surveys with just one question to gain insights into how satisfied customers are. Numerous third-party programs, including Salesforce, Zendesk, Slack, Intercom, and Hubspot, can be integrated with the platform. Businesses can use Wootric to assess a company's customer connections' level of loyalty. Learn more about Wootric
Emergents | 2023
Best Customer Experience Software
Combine your NPS score and identify your loyal customer with Clarabridge. The software helps you to identify the loopholes in your services and help you to take remedial actions. Its multi-channel support gathers data from wide platforms. Learn more about Clarabridge
Emergents | 2023
Software by GetFeedback, Inc
GetFeedback is an NPS survey software that makes it simple to design NPS surveys and import the results into Salesforce. The integrated NPS component in GetFeedback allows users to compute findings and present them in the feedback dashboard. NPS can also be calculated using native Salesforce reporting, and dashboards can be made to show important customer input. Learn more about GetFeedback
Emergents | 2023
User-friendly survey software built for teams
With simple terminology, SmartSurvey will help you to get the real-time feedback of your customers. Create customer specific surveys, launch them on multiple platforms and get the accurate feedback by using this NPS software. Learn more about SmartSurvey
Emergents | 2023
Software by Appcues
Appcues is an all-in-one NPS survey software. It is fast software which can build NPS surveys to capture users views, feedback, thoughts, etc. You can install it, automatically survey users and compare the NPS score. Learn more about Appcues
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What is the Net Promoter Score?
NPS software is a technology installed on a website to collect consumer NPS feedback regularly. The platform also allows companies to save NPS findings, track changes in the score, and gain consumer feedback on what is to be improved.
The net promoter score is a simple metric that was designed by Fred Reichheld at Bain & Company to calculate customer loyalty levels. It is measured on an index that ranges from -100 to +100. Customers are asked one single question – if they would recommend the company to a friend and are asked to respond on a scale from zero to ten accurately. Depending on the response given, customers are then placed in these three categories:
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Detractors: These are those customers that score between zero to six. They are the most likely clients to have a negative image of the brand or organization. These customers will also spend the least amount of money, lodge complaints, and spread negative word-of-mouth publicity.
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Passives: These are the customers that score seven or eight on the NPS metric. They exhibit highly balanced and neutral behavior towards the organization. They do not display or inform the organization about brand loyalty.
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Promoters: These are the customers that have a score of nine or ten. Promoters are extremely loyal to the brand and likely to make heavy purchases of products or services. They always spread positive word-of-mouth recommendations and advocate for the organization in public.
How to Calculate NPS (Net Promoter Score)?
There is a set procedure to calculate the net promoter score. The first step is to gather all the survey data by asking customers to respond to the required question.
A company’s NPS is then calculated by subtracting the total percentage of detractors from the percentage of promoters.
(Number of Promoters — Number of Detractors) / (Number of Respondents) x 100
The ideal NPS range is between 50 to 80.
The survey to calculate NPS is generally given through email or SMS, however, many companies have now started conducting it through the mobile application. It is very easy for organizations to calculate and record NPS manually. However, in case of a lack of expertise, there are many third-party service providers that help to send out the survey and calculate NPS.
What are the Features of NPS Software?
There are tons of innovative features in NPS systems. Customer sentiment can be effectively tracked through NPS survey tools. An ideal NPS tool should enhance task flow by streamlining all tasks related to the calculation of the net promoter score. Here are the important features that are part of NPS survey tools:
1. Automated Survey Sending
One of the most advantageous features of NPS survey software is the ability to send automated surveys. It eliminates all the manual field work and reduces dependency on field workers.Net promoter score software can also schedule the time at which the survey is sent to clients so that it reached them at the most effective time according to their geographical time zone.
2. Manage Customer Feedback Loop
One very important function of NPS survey tools is closing the loop after getting feedback from customers. Direct replies can be generated for clients through NPS systems. This process is automated and helps in keeping the follow-up time to a minimum. Net promoter score tools also accelerate interaction and engagement with customers and create a better relationship with the brand.
3. Target Audience Segmentation
Every organization caters to a specific audience segment. To make an NPS survey successful, it is very important for net promoter score software to survey the right category. Net promoter software tools act as business intelligence assets by choosing an appropriate sample from their databank. This enhances the probability of choosing the right audience for the survey and will give more accuracy in the results.
4. Complete Survey Customization
Net promoter score software enables marketers to customize the survey to suit organizational requirements. Most NPS tools allow managers to design professional surveys with the company logo, brand name, and customized templates. This helps to forge a strong brand identity in the minds of loyal customers. Brand colors and personalized thank you messages can also be added by NPS survey tools for a personal touch with clients.
5. Reporting and Analytics
The most important job of an NPS system is to calculate the net promoter score after collecting and analyzing customer feedback. Real-time data can be easily analyzed by advanced NPS survey software, and live dashboards display navigable information for managerial use. Net promoter score software can graphically display how the metric has changed over time for the brand so that strategic decisions can be taken on historical data.
What are the Benefits of NPS Software?
Net promoter score tools are sophisticated assets that can go a long way in helping companies gain a competitive advantage in the business arena. Organizations across the globe have realized the importance of investing in NPS systems as they have a number of advantages. Here are some benefits that businesses can accrue by getting NPS software:
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Net promoter score tools can reduce the workload of employees to a large extent by automating surveys and scheduling them to be sent at an appropriate time.
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Managers can make much better decisions as they have access to real-time data through NPS survey software. It has a simple interface and is highly user-friendly, hence all information can be easily retrieved for strategic decision-making.
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Net promoter score software creates a powerful brand identity amongst the target audience. Using the company logo, brand slogan and colors on surveys can make a strong and positive impact on clients.
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Customer health can be monitored through NPS tools, and adequate steps can be taken by organizations to provide a better customer experience
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Most NPS systems can run and manage multiple campaigns at a time. Since the entire procedure is automated, managers can get live updates about survey delivery rates and response ratios.
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A great benefit of NPS survey tools is that they do not function in isolation. They can be integrated with existing organizational software such as sales automation and CRM systems. This helps in the unification of data and the smooth flow of information between departments.
All these advantages make NPS software a vital must-have asset. Net promoter score tools can enhance the customer journey and provide a better service experience. This will lead to better retention, loyalty, and engagement of clients in the long run.
Compare Pricing Plans of Top NPS Software Providers
| Name | Ratings & Reviews | Starting Price | Free Trial? | |
|---|---|---|---|---|
| SurveyLegend | 4.7 | $0 User/For ever | Yes | Learn More |
| Qualaroo | 4.9 | $80 Single User | No | Learn More |
| ProProfs Survey Maker | 5.0 | $7.00 Per Month | Yes | Learn More |
| Trustpilot | 4.7 | Available on Request |
Yes | Learn More |
| SurveyMonkey | 4.3 | $0 Per Month | Yes | Learn More |