Find the Best NPS Software

Best NPS software companies are Zonka Feedback, SurveyMonkey, Qualtrics, ProProfs Survey Maker, and SmartSurvey. Such Net Promoter Score (NPS) survey tools help store NPS results, track modifications and fluctuations in the score and get clients' insightful feedback on what needs improvement.

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List of 20 Best NPS Software

Showing 1 - 20 of 31 products

Contenders | 2023

Build conversational surveys of any type, for any

The NPS score software from SurveySparrow is designed to assist businesses in understanding consumer opinion, gaining insight into loyalty, and fostering growth. It is an easy-to-use software that swiftly and thoroughly inspects customer NPS data and provides insightful analysis. This application provides for the gathering of thorough feedback in addition to categorizing clients into promoters, passives, and critics. Read SurveySparrow Reviews

Mobile-ready Surveys, Forms and Polls

SurveyLegend offers trustworthy NPS measurement tools.  Businesses can gather customer feedback using any channel they wish to employ to communicate with their clients, including email, SMS, and website. The NPS survey question from SurveyLegend enables users to determine how probable it is that their clients will refer them to their friends or coworkers. Businesses can also monitor the NPS over time. Read SurveyLegend Reviews

Most Reviewed

Customer & User Feedback Software

Qualaroo is a real-time NPS score software that assists companies in gathering customer insights. It enables companies to query customers as they use a website, app, or digital good. Through surveys, Qualaroo may assist firms in gaining qualitative information. Based on time spent on the page, pages visited, number of site visits, referring source, or other internal data, it helps with target interactions. Read Qualaroo Reviews

Category Champions | 2023

Online Survey making has never been easy

ProProfs Survey Maker offers useful NPS tools. Using this tool, firms may better assess customer loyalty and identify strategies for boosting it. Users can easily construct and schedule NPS surveys using this free online survey tool. ProProfs Survey Maker is a SaaS-based survey tool that enables users to generate customized feedback surveys using themes that have been expertly created. Read ProProfs Survey Maker Reviews

The world's most powerful review platform.

Trustpilot is a widely used NPS score software. Customers can read frank evaluations of a company's customer service on the review site Trustpilot. Users can use Trustpilot's business tools to increase the number of reviews they receive, highlight their finest customer service responses, and evaluate their performance for future improvement. Read Trustpilot Reviews

Contenders | 2023

SurveyMonkey is a popularly used net promoter score software. Since this software gathers and retains data, it may also be used to complete a range of tasks and aid in your decision-making. It can used in managing customer information, organizing an event, and making tournament brackets for preferred sporting events. Read SurveyMonkey Reviews

Emergents | 2023

Real-time Customer Experience Management Platform

Get your NPS percentage, see the progress of the survey and create multi-channel NPS surveys with minimum efforts by using CloudCherry. The net promoter score software allows you to set a benchmark against your competitors with its accurate NPS analysis. Read CloudCherry Reviews

High Performer | 2023

AskNicely offers a useful net promoter score tool. It enables service providers to gauge the impact on their bottom line, inspire frontline staff, and measure the customer experience. With the help of AskNicely, users can completely automate the way they collect and use client feedback in CRM. Some of the key features include live reporting, text analytics, real-time leaderboards, automated answers, and one-click integration. Read AskNicely Reviews

Software by CheckMarket

CheckMarket is a web-based survey software for making extraordinary surveys. It is used by over 10,000 users in more than 150 countries. This online survey tool offers good customer support. It can send alert msg via social site platforms like twitter, facebook etc. It offers enterprise features like automatic notifications, API, unlimited users, using your own domain and much more. Read CheckMarket Reviews

Emergents | 2023

An enterprise-grade feedback management software

Zonka Feedback is a reliable NPS scoring software that is used for collecting customer feedback and surveys. Users can evaluate client loyalty by using NPS methodologies.  Users can also determine whether they would recommend any business to others. The NPS tool from Zonka Feedback enables users to design and distribute customer surveys and is completely configurable. Read Zonka Feedback Reviews

Contenders | 2023

Software by RedJade Software Solutions, LLC

Measure your NPS without any error with the help of RedJade. Laced with integrated modulus, the software evaluates your NPS score accurately and rapidly. Also, get the feedback via multi-channel surveys. Read RedJade Reviews

Emergents | 2023

Software by Medallia Inc

Medallia, a NPS platform, organizes cross-channel data. It amalgamates digital behavior with social media, immediate feedback, and operational insights for a single, comprehensive perspective. The Medallia survey tool offers incredibly potent features for recording feedback and experience cues when customers interact. It enables users to gather and examine signals, forecast behavior, and develop engaging consumer experiences. Read Medallia Reviews

Category Champions | 2023

NPS tool for increasing your customer's satisfacti

With Callexa Feedback you can implement NPS surveys anywhere you need the feedback, whether on your website, e-mail or automated via API. Ensure and evaluate the quality of your company infrastructure with quick and easy NPs surveys made with Callexa Feedback. Read Callexa Feedback Reviews

Emergents | 2023

The automated NPS software, Goody will help you to gather customer feedback, recognize loophole and identify your strengths in no time. Create e-mail, SMS and online based surveys with attractive templates. Read Goody Reviews

Emergents | 2023

Software by Delighted, LLC

Delighted offers one of the best NPS survey tools. By using Delighted, businesses can quickly gather, analyze, and publish customer feedback. This allows them to match consumer needs with business expansion, track the customer voice over time, and proactively lower churn. With the help of surveys conducted across several platforms, this software will assist small to large businesses in gathering and analyzing client feedback. Read Delighted Reviews

Emergents | 2023

Wootric is a feedback management platform that offers NPS measurement tools. Wootric employs micro-surveys with just one question to gain insights into how satisfied customers are. Numerous third-party programs, including Salesforce, Zendesk, Slack, Intercom, and Hubspot, can be integrated with the platform.  Businesses can use Wootric to assess a company's customer connections' level of loyalty. Learn more about Wootric

Emergents | 2023

Best Customer Experience Software

Combine your NPS score and identify your loyal customer with Clarabridge. The software helps you to identify the loopholes in your services and help you to take remedial actions. Its multi-channel support gathers data from wide platforms. Learn more about Clarabridge

Emergents | 2023

Software by GetFeedback, Inc

GetFeedback is an NPS survey software that makes it simple to design NPS surveys and import the results into Salesforce. The integrated NPS component in GetFeedback allows users to compute findings and present them in the feedback dashboard. NPS can also be calculated using native Salesforce reporting, and dashboards can be made to show important customer input. Learn more about GetFeedback

Emergents | 2023

User-friendly survey software built for teams

With simple terminology, SmartSurvey will help you to get the real-time feedback of your customers. Create customer specific surveys, launch them on multiple platforms and get the accurate feedback by using this NPS software. Learn more about SmartSurvey

Emergents | 2023

Appcues is an all-in-one NPS survey software. It is fast software which can build NPS surveys to capture users views, feedback, thoughts, etc. You can install it, automatically survey users and compare the NPS score. Learn more about Appcues

NPS Software guide

What is the Net Promoter Score?

NPS software is a technology installed on a website to collect consumer NPS feedback regularly. The platform also allows companies to save NPS findings, track changes in the score, and gain consumer feedback on what is to be improved.

The net promoter score is a simple metric that was designed by Fred Reichheld at Bain & Company to calculate customer loyalty levels. It is measured on an index that ranges from -100 to +100. Customers are asked one single question – if they would recommend the company to a friend and are asked to respond on a scale from zero to ten accurately. Depending on the response given, customers are then placed in these three categories:

  • Detractors: These are those customers that score between zero to six. They are the most likely clients to have a negative image of the brand or organization. These customers will also spend the least amount of money, lodge complaints, and spread negative word-of-mouth publicity.

  • Passives: These are the customers that score seven or eight on the NPS metric. They exhibit highly balanced and neutral behavior towards the organization. They do not display or inform the organization about brand loyalty.

  • Promoters: These are the customers that have a score of nine or ten. Promoters are extremely loyal to the brand and likely to make heavy purchases of products or services. They always spread positive word-of-mouth recommendations and advocate for the organization in public.

How to Calculate NPS (Net Promoter Score)?

There is a set procedure to calculate the net promoter score. The first step is to gather all the survey data by asking customers to respond to the required question.

A company’s NPS is then calculated by subtracting the total percentage of detractors from the percentage of promoters.

(Number of Promoters — Number of Detractors) / (Number of Respondents) x 100

The ideal NPS range is between 50 to 80.

The survey to calculate NPS is generally given through email or SMS, however, many companies have now started conducting it through the mobile application. It is very easy for organizations to calculate and record NPS manually. However, in case of a lack of expertise, there are many third-party service providers that help to send out the survey and calculate NPS.

What are the Features of NPS Software?

nps software features

There are tons of innovative features in NPS systems. Customer sentiment can be effectively tracked through NPS survey tools. An ideal NPS tool should enhance task flow by streamlining all tasks related to the calculation of the net promoter score. Here are the important features that are part of NPS survey tools:

1. Automated Survey Sending

One of the most advantageous features of NPS survey software is the ability to send automated surveys. It eliminates all the manual field work and reduces dependency on field workers.Net promoter score software can also schedule the time at which the survey is sent to clients so that it reached them at the most effective time according to their geographical time zone.

2. Manage Customer Feedback Loop

One very important function of NPS survey tools is closing the loop after getting feedback from customers. Direct replies can be generated for clients through NPS systems. This process is automated and helps in keeping the follow-up time to a minimum. Net promoter score tools also accelerate interaction and engagement with customers and create a better relationship with the brand.

3. Target Audience Segmentation

Every organization caters to a specific audience segment. To make an NPS survey successful, it is very important for net promoter score software to survey the right category. Net promoter software tools act as business intelligence assets by choosing an appropriate sample from their databank. This enhances the probability of choosing the right audience for the survey and will give more accuracy in the results.

4. Complete Survey Customization

Net promoter score software enables marketers to customize the survey to suit organizational requirements. Most NPS tools allow managers to design professional surveys with the company logo, brand name, and customized templates. This helps to forge a strong brand identity in the minds of loyal customers. Brand colors and personalized thank you messages can also be added by NPS survey tools for a personal touch with clients.

5. Reporting and Analytics

The most important job of an NPS system is to calculate the net promoter score after collecting and analyzing customer feedback. Real-time data can be easily analyzed by advanced NPS survey software, and live dashboards display navigable information for managerial use. Net promoter score software can graphically display how the metric has changed over time for the brand so that strategic decisions can be taken on historical data.

What are the Benefits of NPS Software?

Net promoter score tools are sophisticated assets that can go a long way in helping companies gain a competitive advantage in the business arena. Organizations across the globe have realized the importance of investing in NPS systems as they have a number of advantages. Here are some benefits that businesses can accrue by getting NPS software:

  • Net promoter score tools can reduce the workload of employees to a large extent by automating surveys and scheduling them to be sent at an appropriate time.

  • Managers can make much better decisions as they have access to real-time data through NPS survey software. It has a simple interface and is highly user-friendly, hence all information can be easily retrieved for strategic decision-making.

  • Net promoter score software creates a powerful brand identity amongst the target audience. Using the company logo, brand slogan and colors on surveys can make a strong and positive impact on clients.

  • Customer health can be monitored through NPS tools, and adequate steps can be taken by organizations to provide a better customer experience

  • Most NPS systems can run and manage multiple campaigns at a time. Since the entire procedure is automated, managers can get live updates about survey delivery rates and response ratios.

  • A great benefit of NPS survey tools is that they do not function in isolation. They can be integrated with existing organizational software such as sales automation and CRM systems. This helps in the unification of data and the smooth flow of information between departments.

All these advantages make NPS software a vital must-have asset. Net promoter score tools can enhance the customer journey and provide a better service experience. This will lead to better retention, loyalty, and engagement of clients in the long run.

Compare Pricing Plans of Top NPS Software Providers

Name Ratings & Reviews Starting Price Free Trial?
SurveyLegend 4.7(42 Reviews) $0 User/For ever Yes Learn More
Qualaroo 4.9(26 Reviews) $80 Single User No Learn More
ProProfs Survey Maker 5.0(25 Reviews) $7.00 Per Month Yes Learn More
Trustpilot 4.7(11 Reviews)

Available on Request

Yes Learn More
SurveyMonkey 4.3(6 Reviews) $0 Per Month Yes Learn More

Last Updated: August 17, 2023