List of Best Online CRM Software & Tools in India

FreshSales.io star star star star star 5 (2)

Software BY FreshDesk
FreshSales.io is single solution CRM that high-growth, high-velocity sales teams need. It is equipped with features that help sales teams have quick context and communicate effectively from within the CRM and close deals faster.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

SoulCRM star star star star star_border 4.4 (10)

All-in-One CRM for Businesses
SoulCRM is incredibly simple and efficient web based software specifically designed for Indian businesses. It's a complete business solution that connects your business across marketing, sales and customer support departments.
smartphone import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Salesforce star star star star star_border 4.3 (9)

Software BY SalesForce Inc.
This is one of the best sales force automation software for the small business to the large enterprise, salesforce has cloud CRM solutions to help sales reps everywhere and with the user-friendly automation options.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Freshdesk Online CRM star star star star star_half 4.7 (7)

Online CRM Software by Freshdesk
Deliver exceptional customer service with Freshdesk Online CRM Softwar & Help Desk. Support customers from Email, Website, Brand Communities & Social Channel.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Call us for Expert Advice : +91 79-306-41941

Maple CRM star star star star star_half 4.6 (7)

Simple & Efficient CRM Tool
Maple CRM being a web based CRM software product helps in streamlining your day to day business activities with its various features serving all type of industries and focusing on sales, inquiries and customer service automation.
smartphone import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Zoho CRM star star star star star 5 (5)

Software BY Zoho Corporation Pvt. Ltd.
Zoho CRM Application gives you a 360-degree view of your complete sales cycle and pipeline. It also has a open source version. Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Netsuite CRM star star star star star_half 4.5 (4)

Software BY Aashna Cloudtech
NetSuite is the only web based CRM software that delivers a real-time 360-degree view of your customer experience. It has all the features of a Social CRM. Online CRM software solution to drive service with complete case and escalation management, and accelerate service with knowledge base customer relation management.
smartphone import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Toolyt SFA star star star star star 5 (3)

Increase Field Force's Productivity by 40%
A Business Automation Tool, a mobility solution which helps in tracking the sales activities of the salesperson who are on the field. The company can track sales and field operations along with sales personals activities.
smartphone import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

SalesBabu Online CRM star star star star star_half 4.7 (3)

Software BY RNT International
Online software by SalesBabu is one of the best CRM software for On-Demand Sales Force Automation. This web based CRM Software helps you automate and streamline your complete sales process integrating with other sales tools as well.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Vtiger CRM star star star star star 5 (3)

Software BY Vtiger
Vtiger is a one of the best web based CRM software for small & medium business of India and startups with built-in features of email marketing, activity and project management & much more. Online CRM software can also act as a mobile CRM & the downloadable version can be used as a Free CRM. 
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Capsule Online CRM star star star star star_border 4.3 (3)

Online CRM Software by Zestia Limited
Capsule is Online CRM Software for individuals, small businesses and sales teams wanting a simple, effective and affordable solution. Use Capsule to keep track of the people and companies you do business with, communications with them, opportunities in the pipeline, and what needs to be done when.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Cratio CRM star star star star star 5 (2)

Cratio CRM is Cloud & Mobile CRM Software .
Cratio CRM is a Complete Cloud & Mobile CRM Software for SME. The software features are marketing campaigns, lead management, sales quotes, Invoicing, payments, support tickets and many more. The Mobile CRM app is used by Field sales & service teams for activity updates with GPS location. The software is customizable for your business.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Vitalblocks CRM star star star star star 5 (2)

A Perfect Solution to Boost your Business
With over 8 years of experience in CRM system and several customers around the globe who have given us their trust, Vitalblocks CRM can say that  experts in CRM. It proud to be one of the best cloud companies in the market and we are committed to provide you with a quality product and service.
import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Winds CRM star star star star star 5 (2)

Software BY Winds Business solutions Pvt Ltd.
Winds is a web based CRM Software. It is equipped with the important features required in various business verticals be it manufacturing and service industry for India. It has features like online customer relation management, lead management, quotation management and many other.
import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

TriumphCRM star star star star star 5 (2)

TriumphCRM - CRM for small business and startups
TriumphCRM is an easy to use CRM for small business and startups that helps establish focus on next action for deal closure, improves sales productivity by 100% and results in higher win rates.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)


What Is Online CRM Software?

Customer relationship management widely talked about as CRM, is an approach for implementing the strategies, practices, and technologies in an efficient manner to analyze and manage customer behavior.

With sole goal of improving the customer relationships and gaining more consumers of the business, CRM has become an important and non-negligible part of the corporate world.

The technology, from its advent, is playing an important role in automation of all human tasks. Doing the same in consumer relationship management, it has come up with the amazing CRM software, flooding the market.

This post will give you a complete know-how of the CRM software so that you can learn and grow exponentially in your business. Let’s dive in to know everything you need!!

The online CRM software is the combination of three constituents, namely – Customer, Relationship, and Management.

The customer is the main entity of any business. The demands, dislikes, and suggestions must be reaching the producer from the customer. If not so, the customers will switch to other brand and cause a loss to the business.

The Relationship in business may refer to the business to business relationship and business to buyer relationships. It involves understanding the customers by regular interactions. The business needs to convey the message that they care for the customers along with maintaining the good quality of the production.

Management refers to managing the data and statistics to take out the conclusions from it and deliver the results in the best possible way.

In entirety, CRM software implements all these things through an automated process. Handling and processing the customer data, managing the regularity in interaction with the customers and potential buyers through the online methods, are some of the important things, which are done through the CRM software nowadays.

Features of Online CRM Software

  1. Sales and Opportunity Management is possible with CRM as the insights of the collected data actually forecast the actual trends. It makes the organizations understand what customers actually want from them.
  2. The Contact Management is an important feature of the CRM which helps the business owner gain potential connections in their business.
  3. The Customized Dashboard and Timed Reports help in visualizing where the business is heading. All statistics and graphical data are easily manageable which makes the analysis easy.
  4. Mobile CRM makes the remote access possible so that you need not go the distant office if you want to look at the data urgently.
  5. Email Client Integration and Sales Forecasting are some other benefits of this software. The automation of business emails has reduced the human efforts significantly. The forecasting of the sales gives a clear idea of demand of the products which results in good market response.

Benefits of CRM Software

You need not keep track of everything separately as all of them can be managed from a single place. As CRM is a scalable solution, you need not think about growing size of your enterprise, it can be handled by scaling the software.

As everything is online, you do not need to worry about the loss of information. Data mining and managements also becomes easy which is very difficult to do manually.

The speeding up of the conversion process and lowering of the overall daily cost are some other benefits of implementing the CRM in your business.

Potential Issues:

  1. Along with numerous advantages, CRM software also has the cons.
  2. The human interaction as the key element is eliminated by implementation of the CRM. It is a concern as it makes a big difference when you interact with a person in real and virtual places.
  3. Some security issues may arise due to remote access ability of CRM.
  4. Your employees have to learn it too so it may take time and money as well. The requirement of technical support specialists is another concern.
  5. You may not be willing to put the sensitive data in the hands of the third party but if you are hiring them, you have to! This is the major problem company deals with.

Open Source Online CRM software

Open source software programs are the software which releases updates more quickly due to the fact that any programmer can implement the code to extend the capabilities of the CRM platform.

The open source software is more prone to growth as global support is being used to make them better every day. There are many forums and solution providers to help you out if you are stuck in some problem with the CRM implementation.

What Type Of Buyer Are You?

Depending on the capacity, capability and willingness to track the custom behavior and projects for the good customer management, you must know which type of buyer you are. Here are all three types, listed and described:

Small Business Buyers : There are many buyers who want to implement new software within a few months. It reflects the small-business buyer behavior. Unlike giant competitors, these buyers do not need a regular or long-term evaluation of the customers.

Best-of-Breed Buyers : Some Vendors are capable of providing all the solutions in a single suite. These best-of-breed applications are purchased by best-of-breed buyers.

Enterprise Buyers : The buyers, who request the applicant tracking along with proper management, are the enterprise buyers. These buyers may request for the customization in the existing solutions according to the need of their enterprise.

Online CRM Software Research Guide

There are many CRM software solutions, available online and offline in the market. It is important to know for you that all CRM software solutions are not equally potent. You need to figure out the best and optimal solution for your business.

The size of business, the product, the customer base, and many other things are involved in deciding the final CRM solution which shall suit your business.

If you are not aware of it or not finding enough information regarding the software for your business, there are many Research guides which look at the insights for these programs to find out the best for you.

You can check out these guides and go through the statistics and decide for yourself which to choose for your business!! 

Online CRM Software Related Content:


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Best CRM for Small Business [Infographic]


Why CRM is a Must for Small Businesses?


How CRM can Help Increase Revenue and Control Cost


Increase Your Team’s Productivity with 5 Simple Features of CRM Software


CRM is not just a Software


A Complete CRM Solution for your Business – Kreato


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Increase Revenue & Control Cost Via CRM [Infographic]


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7 Sure-fire Ways CRM Solution can Bolster your Sales Team’s Endeavors!


Top Free and Open Source CRM Software


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