Best Online CRM Software in 2018 for your business

Software BY Zoho Corporation Pvt. Ltd.
Zoho CRM Application gives you a 360-degree view of your complete sales cycle and pipeline. It also has an open source CRM software version.

Single Online CRM Solution is single web based CRM solution that high-growth, high-velocity sales teams need. It is equipped with features that help sales teams have quick context and communicate effectively from within the CRM and close deals faster.

Cloud and Mobile Sales CRM Software
Cratio offers a 3 months risk-free CRM deal with full customization, dedicated support and 100% success guarantee. It provides online cloud and mobile CRM software for B2B, Real Estate, Education, Financial Services, Travel, Tours, Hotels and Health Care Industries.

Apptivo Online CRM

All Apps. One Place.
Apptivo is online customer relationship management software for small Business. It View from customer and with integrated Billing, Projects, and support Sales Tracking System.

Insightly CRM

Leading online CRM system for small business
Insightly as a simple to use online CRM software for small business. With integrations to Google Apps, Office 365, MailChimp, and major social media sites; great mobile apps for tablets and smartphones; and easy access to a REST API for custom integration.

Capsule Online CRM

Online CRM Software by Zestia Limited
Capsule is online CRM software for individuals, small businesses and sales teams wanting a simple, effective and affordable solution. Use Capsule to keep track of the people and companies you do business with, communications with them, opportunities in the pipeline, and what needs to be done when.

Sage CRM

Software BY Sage Software Solutions Pvt. Ltd.
Sage CRM can help your marketing campaigns reach the targeted audience and to accelerate sales. It provides valuable insights to better understand customers and also helps to accelerate the performance of your sales team.

bpm'online CRM

Online CRM software for marketing, sales, services
Bpm’online is a global provider of top-notch process-driven CRM solutions for marketing, sales, and service. The core values of its products are the agility to change processes faster than ever and align marketing, sales, and service on a single platform. 


Software BY SalesForce Inc.
This is one of the best sales force automation software for the small business to the large enterprise, Salesforce has cloud based CRM solutions to help sales representatives everywhere and with the user-friendly automation options.

Really Simple Systems CRM

Best Online CRM System For Small Business
Really Simple Systems provides hosted free online CRM system, accessed online, anywhere and from any device. A CRM system with everything your sales team needs to manage their sales, prospects and customers.


Software BY Bitrix Inc.
Bitrix24 is one of the best cloud based CRM software which provides a platform to organize and track interaction with potential or existing clients, partners, agents and other contacts. It is a collaboration platform that's perfect for CRM. It has over 30 tools that will help your business grow and enjoy the work in a team.


Software BY SugarCRM
SugarCRM is a open source CRM trusted by millions worldwide. It enables businesses to create extraordinary customer relationships with the most innovative, affordable & most popular online CRM software solution in the market.


Software BY webCRM Ltd
webCRM is the online CRM solution and specially design for sales firms. For boosting the sales reps and optimising the customer relations. Having powerful key modules like Activity management, Email marketing, Pipeline management, Quotation, Budgeting, and Reporting.

CompanyHub CRM

Fully customizable CRM for sales teams
CompanyHub is fully customizable online CRM solution. We shows emails, contact information, notes, tasks, conversations etc.

Vtiger CRM

Software BY Vtiger
Vtiger is a one of the best web based CRM software for small & medium business of India and startups with built-in features of email marketing, activity and project management & much more. Online CRM software can also act as a mobile CRM & the downloadable version can be used as a Free CRM. 

Page Last Updated On 10/01/2018 04:02

What Is Online CRM Software?

Customer relationship management, popularly known as CRM, is an approach to implementing the strategies, practices, and technologies in an efficient manner to analyze and manage customer behaviour.

With sole goal of improving the customer relationships and gaining more consumers of the business, Customer relationship management has become an important and non-negligible part of the corporate world.

The technology, with its advent, is playing an important role in automation of all human tasks. Doing the same in consumer relationship management, it has come up with the amazing CRM software, flooding the market.

This post will give you a complete know-how of the online CRM system so that you can learn and grow exponentially in your business. Let’s dive in to know everything you need!!

The online CRM is the combination of three constituents, namely – Customer, Relationship, and Management.

The customer is the main entity of any business. The demands, suggestions and dislikes must be reaching the producer from the customer. If not so, the customers will switch to other brand and cause a loss to the business.

The Relationship in business may refer to the business to business relationship and business to buyer relationships. It involves understanding the customers by regular interactions. The business needs to convey the message that they care for the customers along with maintaining the good quality of the production.

Management refers to managing the data and statistics to take out the conclusions from it and deliver the results in the best possible way.

In entirety, online CRM system software implements all these things through an automated process. Handling and processing the customer data, managing the regularity in interaction with the customers and potential buyers through the online methods, are some of the important things, which are done through the online CRM software nowadays.

Features of Online CRM System:

  1. Sales and Opportunity Management is possible with a CRM as the insights of the collected data actually forecast the actual trends. It makes the organizations understand what customers actually want from them.
  2. The Contact Management is an important feature of the web based CRM software which helps the business owner gain potential connections in their business.
  3. The Customized Dashboard and Timed Reports help in visualizing where the business is heading. All statistics and graphical data are easily manageable which makes the analysis easy.
  4. Mobile CRM makes the remote access possible so that you need not go the distant office if you want to look at the data urgently.
  5. Email Client Integration and Sales Forecasting are some other benefits of this software. The automation of business emails has reduced the human efforts significantly. The forecasting of the sales gives a clear idea of the demand for the products which results in good market response.

Benefits of Online CRM Tools:

You need not keep track of everything separately as all of them can be managed from a single place. As CRM tools is a scalable solution, you need not think about growing size of your enterprise, it can be handled by scaling the software.

As everything is online, you do not need to worry about the loss of information. Document management and data mining also become easy which is very difficult to do manually.

The speeding up of the conversion process and lowering of the overall daily cost are some other benefits of implementing the CRM solution in your business.

Potential Issues:

  1. Along with numerous advantages, online CRM system also has the cons.
  2. The human interaction as the key element is eliminated by implementation of the web based Customer Relationship Management software. It is a concern as it makes a big difference when you interact with a person in real and virtual places.
  3. Some security issues may arise due to remote access ability of CRM.
  4. Your employees have to learn it too so it may take time and money as well. The requirement of technical support specialists is another concern.
  5. You may not be willing to put the sensitive data in the hands of the third party but if you are hiring them, you have to! This is the major problem company deals with.

Open Source CRM Online software:

Open source CRM software programs are the software which releases updates more quickly due to the fact that any programmer can implement the code to extend the capabilities of the online CRM tools.

The open source online CRM software is more prone to growth as global support is being used to make them better every day. There are many forums and solution providers to help you out if you are stuck on some problem with the CRM implementation.

What Type Of Buyer Are You?

Depending on the capacity, capability and willingness to track the custom behaviour and projects for the good customer management, you must know which type of buyer you are. Here are all three types, listed and described:

Small Business Buyers: There are many buyers who want to implement new software within a few months. It reflects the small-business buyer behaviour. Unlike giant competitors, these buyers do not need a regular or long-term evaluation of the customers.

Best-of-Breed Buyers: Some Vendors are capable of providing all the solutions in a single suite. These best-of-breed applications are purchased by best-of-breed buyers.

Enterprise Buyers: The buyers, who request the applicant tracking along with proper management, are the enterprise buyers. These buyers may request for the customization of the existing solutions according to the need for their enterprise.

Online CRM System Research Guide:

There are many online CRM solutions, available online and offline in the market. It is important to know for you that all online CRM software solutions are not equally potent. You need to figure out the best and optimal solution for your business.

The size of business, the product, the customer base, and many other things are involved in deciding the final online CRM software which shall suit your business.

If you are not aware of it or not finding enough information regarding the software for your business, there are many Research guides which look at the insights for these programs to find out the best for you.

You can check out these guides and go through the statistics and decide for yourself which to choose for your business!! 

Online CRM Software Related Content: 

Why CRM is a Must for Small Businesses?

Top Free and Open Source CRM Software

7 SalesForce Alternatives for Small Businesses

Benefits of Integrating CRM Data with Analytics Platforms

CRM Data Migration Tips and Tricks

How Is Database Marketing Revolutionizing Company-Customer Relationships?

7 Uses of CRM Software besides Sales Automation