Best Online Food Ordering Software

What is an Online Food Ordering Software?

Online food ordering software is the simplest way to purchase food online via an app or webpage without visiting the restaurant. With the help of restaurant ordering software, you can order your preferred cuisine from the restaurant of your choice through your smartphone and other handheld devices. What’s more, restaurant online ordering software also enables you to try out food items from newly-opened restaurants nearby.

Nowadays, countless restaurants count on food ordering systems for the restaurant to boost sales and keep up with restaurant marketing strategies. Therefore, if you want your food business to grow its reputation in the market, you should consider investing in an online food ordering application.

How Does Online Food Ordering Software Work?

An electronic restaurant ordering software is powered by the internet, which connects your restaurant with your customers. Now let’s see how online food ordering software works,

1. Website / Facebook Fan page

• Your customer orders their preferred food on their website or Facebook page.

• The order is directed to your mobile device, where you can acknowledge the order placed by the customer so that he/she receives the confirmation in real-time.

• You also need to decide the delivery time and share the same with your customers.

• As you start preparing the food, you can check the app at any time to see if there are any pending orders.

2. Mobile App

• If your customers choose to place an order via any food ordering app, they need to download the app from any app store and sign up using their mobile number and email id. Once they sign up, the restaurant's online ordering system software enables them to browse their favorite cuisines or restaurants and choose from the food items on the menu. Payment can be made either online or by cash.

• To use online food ordering software, all you need to do is choose a ready-to-launch software, create your restaurant’s profile add attractive images of your food, mention the price of different cuisines, the minimum order required, wait times, and your delivery zones so that your customers know where to find you.

What are the Main Features of a Restaurant's Online Ordering Software?

With the advent of restaurant online ordering system software, restaurant businesses are thriving by leaps and bounds. Restaurant ordering software offers a host of features to streamline your workflow. Here are some of the features of restaurant ordering software,

1. Detailed Information

Online food ordering software displays detailed information about different restaurants, their location, complete menus, images of cuisines, prices, delivery time, etc., with the purpose of enhancing visual appeal.

2. Multi-lingual Support

The best online restaurant ordering system supports multiple languages to add to your convenience. Though the default language setting is English, you can alter the language by filling up a form mentioning the language of your choice.

3. Push Notifications

An online food ordering system for restaurants enables you to set up push notifications so that customers can view your offers even when not using the food ordering app. The food ordering system enables you to send relevant messages to users who are interested in your restaurant. The push notifications enhance the possibility of getting more orders from your loyal customers, boosting your sales.

4. Payment Options

Online food ordering software offers multiple payment options too. It allows customers to order food and pay online via debit and credit cards with payment gateways like PayU, PayPal, etc. Moreover, with the advent of mobile wallet services, online transactions have become easier. Thus, if you want to take your food business to the next level, you need to choose a restaurant ordering software that provides your customers with multiple payment options, be it card payment, cash payment, internet banking, or mobile wallet payment, so that they can pay you according to their choice.

5. Offers Personalized Menu

Electronic restaurant ordering systems come with custom search options to help customers find restaurants by location, cuisine, price, availability, etc. For example, if a hungry customer wants to order Thai cuisine, the online food ordering software will offer personalized menu options displaying only Thai cuisine. Moreover, your customers can also add filters such as price range, wait times, ratings, and so on to pick the food they choose. This way, you can enhance customer satisfaction and make them feel special.

6. Real-Time Location Tracking

This is a must-have feature that facilitates trouble-free ordering. When hungry customer places an order via an electronic ordering system for restaurants, their hunger makes them curious and excited to know if the restaurant has acknowledged their order. They check the app to tell if the restaurant has started preparing the food. The best online ordering system for restaurants comes with Google Maps integration to facilitate a real-time location tracking feature for keeping your customers informed about the real-time status of their orders. Restaurant software also shows if the delivery man has reached the restaurant to pick up your customer’s order, the current location of the delivery man, and the time he would take to get the customer’s location.

7. User-friendly interface

Electronic ordering system for restaurants requires no technical expertise. It enables you to manage everything in one place easily. A food ordering plan for the restaurant comes with an intuitive and easy-to-use interface to allow your customers to place food orders without any hassle. Moreover, its simple admin panel helps you perfectly manage every aspect of your orders.

8. Order Analysis

The best online ordering system has a separate section that displays your order history. This feature in restaurant ordering software helps you track the total number of orders received and completed each day, week, month, or year. The order analysis feature in the restaurant's electronic ordering system also helps you monitor how many food orders have been canceled from your end or your customers’ end.

9. Social Media Integration

Electronic restaurant ordering systems can be easily integrated with your restaurant’s Twitter and Facebook fan page. Facebook integration allows your customers to order food through a Facebook page without visiting your website.

What are the Benefits of Online Food Ordering?

An online food ordering system for restaurants is a safe, secure, and hassle-free way to automate your business. Online food ordering software is known for its countless benefits to restaurant owners and their customers. Here are some of the most important benefits of using online food ordering software,

1. Real-Time Data Analytics

The online food ordering system for restaurants generates custom sales reports to help you make decisions. It also lets you view item-wise sales and evaluate the performance of your menu items. Moreover, real-time data analytics also pave the way for restaurants to come up with innovative recipes to entice customers' taste buds.

2. Generates More Revenue

Restaurant online ordering software helps your customers explore all the items on your menu and place multiple orders in just one click. Consequently, it generates more revenue.

3. Highly Customizable

Online food ordering software for restaurants is highly customizable. You can customize restaurant ordering software according to your preferences and local demands. For example, you can make real-time modifications to your menu and can even create instant changes to your design.

4. Reduces Misunderstandings

Placing an order via online food ordering software is better than taking customer orders over the phone. Since an order placed via an online food ordering system for restaurants is recorded electronically, it leaves no room for inaccuracies.

5. Fast and Positive Customer Service

Restaurant online ordering software allows your customers to chat with your customer care team via the app so that they can resolve their queries as soon as possible. Alternatively, they can contact you online through the contact forms on your restaurant website. Moreover, with a restaurant's online ordering system software, you can empower your employees to give 100% attention to your customers.

6. Instant Cancellation Process

Restaurant online ordering software facilitates an easy order cancellation process without extra charges. The order can be canceled either from your or your customers’ end.

7. Enhances Sales

An online food ordering software also facilitates profitable sales. With the help of restaurant software, the best online ordering system boosts the efficiency and productivity of a restaurant’s online reputation in the market so that you can keep your customers coming back to you and increase your sales.

8. Available 24/7

Restaurant online ordering software offers fast and easy delivery and 24/7 service so that your customers can place food orders at any time.

9. Ratings and Reviews

A food ordering system for restaurants enables your customers to rate and review the quality of your food and services. A super admin moderates the reviews to make sure that only genuine reviews reach your audiences.

10. Loyalty Program

With food ordering applications, it has become easy for businesses to build customer loyalty. Food ordering system for restaurants helps you create loyalty programs which, in turn, help you gain more loyal customers. Moreover, loyalty programs also motivate customers to order more frequently.

These advantages of an online food ordering system clearly explain why you should opt for an online food ordering application for your restaurant business.

Latest trends in Food Ordering Industry

The ever-growing competition in the F&B industry, combined with the ever-changing taste of customers, is driving restaurant owners to take every possible step to stay ahead of the curve. Therefore, before signing off, we would like to shed light on some of the latest trends revolutionizing the online food ordering industry.

1. Multi-Delivery Channels

Millennial customers will likely abandon the online food ordering systems for restaurants if they undergo a poor experience. Therefore, software developers worldwide are focusing on simplifying ordering food to provide customers with more flexibility to place an order via IoT-enabled devices, social media, virtual assistants, etc.

2. Smartphones are Revolutionizing the F&B Industry

In the coming times, customers will prefer placing food orders mostly via their smartphones or computers. This is why online food businesses should emphasize more on smartphone restaurant apps to facilitate easy and quick food ordering via Facebook, Twitter, smartwatch, and even smart cars. At the same time, restaurant owners should ensure a responsive website that works smoothly on mobile devices and desktops.

3. Food Waste Apps

Food waste applications also play a key role in helping restaurants eliminate unsold meals and leftover food. These apps provide unsold food to needy people at low prices. The key objective of food waste apps is to solve the world’s hunger problem.

4. Big Data

It plays a crucial part in streamlining food delivery services. A food ordering system for restaurants helps you accumulate and evaluate huge volumes of data, including customers’ order history, items in your shopping cart, road traffic, customer reviews on social media platforms, and so on. The insights derived from the data help you comprehend your customers’ tastes, their opinion about your service, delivery time, and lots more.

5. Tech Giants Entering the Food Delivery Sector

After Amazon entered into the grocery market, Uber too followed suit and announced its plans to launch a grocery application. Similarly, Google too is coming up with an application that will allow users to place food orders directly from Google’s search bar and maps.

Customers are becoming more demanding with the growing impact of the internet and smart devices. This is why food delivery players are sparing no effort to improve sales and boost customer experience. So what are you waiting for? Get a restaurant online ordering system software with dynamic features immediately to fulfill the needs of your food business.