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Best Online Food Ordering Software For Restaurants

Finding the best Online Food Ordering Software for your business is now faster and easier! Compare prices, reviews, features, and get free consultation to find the perfect software.

Table of Contents

What is an Online Food Ordering System?

Online food ordering software is the simplest way of purchasing food online via an app or webpage, without having to visit the restaurant. With the help of restaurant ordering software, you can place an order for their preferred cuisine from the restaurant of their choice through their smartphone and other handheld devices. What’s more, restaurant online ordering software also enables you to try out food items from newly-opened restaurants in your vicinity.

Nowadays, countless restaurants count on food ordering system for restaurant to boost sales and keep up with emerging business trends. Therefore, if you want your food business to grow your reputation in the market, you should consider investing in an online food ordering application.

How does Online Food Ordering Software Work?

An electronic ordering system for restaurants is powered by the internet which connects your restaurant with your customers. Now let’s see how online food ordering software works,

  1. Website / Facebook Fan page
    • Your customer places an order for their preferred food on their website or Facebook page.
    • The order is directed to your mobile device where you can acknowledge the order placed by the customer so that he/she receives the confirmation in real-time.
    • You also need to decide the delivery time, and share the same with your customers.
    • As you start preparing the food, you can check the app any time to see if there are any pending orders.
  2. Mobile App
    • If your customers choose to place an order via any food ordering app, they need to download the app from any app store and sign up using their mobile number and email id. Once they sign up, the restaurant online ordering system software enable them to browse through their favorite cuisines or restaurants, and choose from the food items available on the menu. Payment can be made either online or by cash.
    • To use an online food ordering software, all you need to do is choose a ready-to-launch software, create your restaurant’s profile adding attractive images of your food, mentioning the price of different cuisines, the minimum order required, wait times, and your delivery zones so that your customers know where to find you.

What are the Main Features of a Restaurant Online Ordering Software?

With the advent of restaurant online ordering system software, restaurant businesses are thriving by leaps and bounds. Restaurant ordering software offers a host of features to streamline your workflow. Here are some of the features of a restaurant ordering software,

  1. Detailed Information: Online food ordering software displays detailed information about different restaurants, their location, complete menu, images of cuisines, prices, delivery time, etc. with the purpose of enhancing the visual appeal.
  2. Multi-lingual Support: The best online ordering system for restaurants supports multiple languages to add to your convenience. Though the default language setting is English, you can alter the language by filling up a form mentioning the language of your choice.
  3. Push Notifications: Online food ordering system for restaurants enables you to set up push notifications so that your customers can view your offers even when they are not using the food ordering app. Food ordering system enables you to send relevant messages to users who are interested in your restaurant. The push notifications enhance the possibility of getting more orders from your loyal customers, thereby boosting your sales.
  4. Payment Options: Online food ordering software offers multiple payment options too. It allows customers to order food and pay online via debit cards as well as credit cards with payment gateways like PayU, PayPal, etc. Moreover, with the advent of mobile wallet services, it has become easier to make online transactions. Thus, if you want to take your food business to the next level, you need to choose a restaurant ordering software that provides your customers with multiple payment options, be it card payment, cash payment, internet banking, or mobile wallet payment so that they can pay you according to their choice.
  5. Offers Personalized Menu: Electronic ordering system for restaurants come with custom search options to help your customers find restaurants by location, cuisine, price, availability, etc. For example, if a hungry customer wants to place an order for Thai cuisine, the online food ordering software will offer personalized menu options displaying only Thai cuisines. What’s more, your customers can also add filters such as price range, wait times, ratings, and so on to pick the food of their choice. This way, you can not only enhance customer satisfaction but also make them feel special.
  6. Real-Time Location Tracking: This is a must-have feature that facilitates trouble-free ordering. As soon as a hungry customer places an order via an electronic ordering system for restaurants, their hunger makes them curious and excited to know if the restaurant has acknowledged their order. They keep checking the app to know if the restaurant has started preparing the food. The best online ordering system for restaurants comes with Google maps integration to facilitate real-time location tracking feature for keeping your customers informed about the real-time status of their order. Restaurant online ordering software also shows if the delivery man has reached the restaurant to pick your customer’s order, the current location of the delivery man, and the time he would take to reach the customer’s location.
  7. User-friendly interface: Electronic ordering system for restaurants requires no technical expertise. It enables you to easily manage everything in one place. A food ordering system for the restaurant comes with an intuitive and easy-to-use interface to enable your customers to place food orders without any hassle. Moreover, its simple admin panel helps you manage every aspect related to your orders with perfection.
  8. Order Analysis: The best online ordering system has a separate section that displays your order history. This feature in restaurant ordering software helps you track the total number of orders that have been received and completed each day, week, month, or in a year. The order analysis feature in electronic ordering system for restaurants also helps you monitor how many food orders have been cancelled from your end or your customers’ end.
  9. Social Media Integration: Electronic ordering system for restaurants can be easily integrated with your restaurant’s Twitter, and Facebook fan page. Facebook integration allows your customer to place an order for food through Facebook page without having to visit your website.

What are the Benefits of Online Food Ordering?

An online food ordering system for restaurants is a safe, secure, and hassle-free way of automating your restaurant business. Online food ordering software is known for the countless benefits it offers to restaurant owners as well as their customers. Here are some of the most important benefits of using online food ordering software,

  1. Real-Time Data Analytics: Online food ordering system for restaurants generates custom sales reports to help you in decision-making. It also enables you to view item-wise sales and evaluate the performance of your menu items. Moreover, real-time data analytics also pave the way for restaurants to come up with innovative recipes to entice the taste buds of customers.
  2. Generates More Revenue: Restaurant online ordering software helps your customers explore all the items in your menu place multiple orders in just one click. Consequently, it generates more revenue.
  3. Highly Customizable: Online food ordering software for restaurants is highly customizable. You can customize restaurant ordering software solutions according to your preferences and local demands. For example, you can make real-time modifications to your menu, and can even make instant changes to your design.
  4. Reduces Misunderstandings: Placing an order via online food ordering software is better than taking orders from customers over the phone. Since an order placed via online food ordering system for restaurants is recorded electronically, it leaves no room for inaccuracies.
  5. Fast and Positive Customer Service: Restaurant online ordering software allows your customers to chat with your customer care team via the app so that they can resolve your queries as soon as possible. Alternatively, they can also contact you online through the available contact forms on your restaurant website. Moreover, with a restaurant online ordering system software, you can also empower your employees to give 100% attention to your customers.
  6. Instant Cancellation Process: Restaurant online ordering software facilitates easy order cancellation process without any extra charges. The order can be cancelled either from your end or your customers’ end.
  7. Enhances Sales: An online food ordering software also facilitates profitable sales. The best online ordering system for restaurants boosts your restaurant’s online reputation in the market so that you can keep your customers coming back to you and increase your sales.
  8. Available 24/7: Restaurant online ordering software not only offers fast and easy delivery, but also 24/7 service so that your customers can place food orders at any time.
  9. Ratings and Reviews: Food ordering system for restaurant enables your customers to rate and review the quality of your food and services. The reviews are moderated by a super admin to make sure that only genuine reviews reach your audiences.
  10. Loyalty Program: With food ordering applications, it has become easy for businesses to build customer loyalty. Food ordering system for restaurant helps you create loyalty programmes which, in turn, help you gain more loyal customers. Moreover, loyalty programmes also motivates customers to order more frequently.

These are some of the advantages of online food ordering system that clearly explains why you should opt for an online food ordering application for your restaurant business.

Latest trends in Food Ordering Industry

The ever-growing competition in the F&B industry combined with the ever-changing taste of customers is driving restaurant owners to take every possible step to stay ahead of the curve. Therefore, before signing off, we would like to shed light on some of the latest trends that are revolutionizing the online food ordering industry.

  1. Multi-Delivery Channels: Millennial customers are likely to abandon online food ordering system for restaurants if they undergo a poor experience. Therefore, software developers across the world are focusing on simplifying the process of ordering food to provide customers with more flexibility to place an order via IoT-enabled devices, social media, virtual assistants, etc.
  2. Smartphones are the Revolutionizing the F&B Industry: In the coming times, customers will prefer placing food orders mostly via their smartphones or computers. This is why online food businesses should emphasize more on smartphone apps to facilitate easy and quick food ordering via Facebook, Twitter, smartwatch, and even smart cars. At the same time, restaurant owners should ensure that they have a responsive website that works smoothly on mobile devices as well as desktops.
  3. Food Waste Apps: Food waste applications are also playing a key role in helping restaurants get rid of unsold meals and leftover food. These apps provide unsold food to needy people at low prices. The key objective of food waste apps is to solve the world’s hunger problem.
  4. Big Data: It plays a crucial part in streamlining food delivery services. A food ordering system for restaurant helps you accumulate and evaluate huge volumes of data including customers’ order history, items in your customers’ shopping cart, road traffic, customer reviews on social media platforms, and so on. The insights derived from the data help you comprehend your customers’ tastes, their opinion about your service, delivery time, and lots more.
  5. Tech Giants Entering Food Delivery Sector: After Amazon’s entry into the grocery market, Uber too followed suit and announced its plans of launching a grocery application. Similarly, Google too is coming up with an application that will allow users to place food order directly from Google’s search bar, and maps.

With the growing impact of the internet and smart devices, customers are becoming more demanding. This is why food delivery players are sparing no effort to improve customer experience and boost sales. So what are you waiting for? Get a restaurant online ordering system software with dynamic features immediately to fulfill the needs of your food business.

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Chirantan MungaraBy Chirantan Mungara | Last Updated: October 28, 2020

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