Overall Oracle CRM Reviews

Here's an unbiased review of Oracle CRM. Discover how Oracle CRM users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4.5/5

Based on 11 Reviews

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Feature 4.5

Feature

Out of 5

Ease of use 4.5

Ease of use

Out of 5

Value for money 4.4

Value for money

Out of 5

Customer support 4.4

Customer support

Out of 5

Likelihood to recommend 90%

Likelihood to recommend

Out of 100%

Oracle CRM Pros and Cons

"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements. The solution is smooth, easy to use, easy to customize, and it has many features."

"Structured Query Language features are most impressive. It is easy to use."

"1. Better client careCurrent CRM programming has many capabilities; however, the product was made to further develop business-client connections, and that is as yet its principal benefit. A CRM deals with your contacts in general and accumulates significant client information - like socioeconomics, buy records, and past messages across all channels - and makes it effectively accessible to anybody in your organization who needs it. This guarantees that your workers have all they need to be familiar with the client readily available and can give a superior client experience, which will, in turn, boost consumer loyalty.2. Expanded salesA CRM tool can assist you with smoothing out your sales cycle, build a sales pipeline, automate key tasks, and analyze all of your sales data in one centralized place, potentially increasing sales and productivity. A CRM assists you with laying out a step-by-step sales process that your employees can rely on every time and that you can easily change as issues arise.3. Further improved client retentionWhenever youve obtained and converted leads, you should invest the effort to retain them as clients and promote client loyalty. High client turnover can have many adverse consequences for your business, such as reduced revenue or disrupted income, so utilize your CRM and the information it provides about your clients to support repeat business. The CRM will provide opinion analysis, automated ticketing, customer support automation, and client behavior tracking to help you identify issues and quickly address them with your clients.4. Detailed analysisIts one thing to have a lot of data about your clients, but you need to understand what it means and how to use it. CRM software typically has built-in analytical capabilities to contextualize data, breaking it down into actionable items and easily understood metrics. Metrics such as click-through rates, bounce rates, and demographic information allow you to judge the success of a marketing campaign and optimize accordingly.5. Higher productivity and efficiencyCRM software uses marketing automation technology, which speeds up mundane tasks like drip campaigns and frees up your employees time to focus on work only humans can handle, such as creating content. It can also ensure that no tasks fall through the cracks (e.g., important emails are always sent to the right people). Furthermore, a CRM can show you a dashboard of how your business processes are working and where your workflows could improve.6. Unified database of informationAnother thing CRM software does best is providing a centralized database with all information on your clients, making it easily accessible to anyone in your organization who needs it. This makes it easy for a salesperson to see what products a particular client is interested in, for example. If the client has previously interacted with the company, the CRM will include records of that interaction, which can inform future marketing efforts and sales pitches. This saves your employees the time of digging through old files and records, and it makes for a better and more productive experience for the client.7. Managed communications with prospective leadsLead nurturing can be a strenuous and complicated process, with many steps and opportunities to communicate. A CRM automatically manages the process, sending your employees alerts when they should reach out to the prospect and tracking every interaction, from emails to calls. One great benefit of [CRM] is that you can see your clients journey holistically, said Michael Miller, CEO of VPN Online. With each stage in the design and each email you sent evaluated, you can quickly figure out the next move to make. Its like seeing it from the top view, and you can easily make a decision on what to do next.8. Further improved client segmentationA list of many contacts can be clumsy and overwhelming. For example, how do you know which clients need to see your email about your new in-store product? A CRM will automatically segment your contact lists based on your criteria, making it easy to find the ones you want to contact at any given time. You can sort contacts by location, gender, age, buyer stage, and more. Automation really allows the marketer to have a more significant understanding of the client and have more meaningful interactions when they do communicate because of it, Philips said. The important part to understand about automation is that we dont want to write a general email to our clients. Instead, we want to send messages reflecting clients preferences, interests, and values by dividing them into groups using the data collected within the CRM.9. Automated sales reportsYour team can easily collect and organize data about prospective and current clients using the CRM softwares dashboard and reporting features, which allow employees to automate and manage their pipelines and processes. The CRM can also help your team members evaluate their performance, track their quotas and goals, and check their progress on each of their projects at a glance.10. More accurate sales forecastingWith any business operation, you must be able to review your past performance and strategically plan for the future. Using the automated sales reports in CRM software, you can identify key trends and get an idea of what to expect from your future sales cycle performance while adjusting your goals and metrics to suit those projections.11. Streamlined internal communicationsAside from facilitating communication between your business and your clients, a CRM can make it easier for your employees to communicate with each other. A CRM makes it easy to see how other employees are talking with a potential client, which helps your team maintain a unified brand voice. It also allows team members to send each other notes or alerts, tag each other on projects, and send messages and emails, all within one system."

"Their support could be faster. Like any other solution provider, it takes time to get their response in some cases, and sometimes they do not fix the issue in the first round. Therefore, we have to go through another round."

"Oracle is a bit difficult language. Java features and SQL should be improved more."

"CRM costs. One of the biggest difficulties in CRM execution is cost. Business culture. An absence of responsibility or resistance to social change from individuals within the organization can cause significant hardships with CRM execution. Unfortunate communication. Absence of leadership."

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Showing 11 out of 11 Reviews

Hear directly from customers who have used Oracle CRM. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

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islam. P.

Manager

Used the software for : 1-2 years (Weekly)

Company Size :11-50 employees

5.0

Sep 18, 2023

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Review for Oracle CRM

Oracle CRM is a versatile solution with numerous features and functionalities, making it suitable for various business use cases. We use Oracle CRM to connect with our customers and manage customer profiles and customer service.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Oracle CRM After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Oracle CRM?

It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements. The solution is smooth, easy to use, easy to customize, and it has many features.

What do you dislike about Oracle CRM?

Their support could be faster. Like any other solution provider, it takes time to get their response in some cases, and sometimes they do not fix the issue in the first round. Therefore, we have to go through another round.

What features is Oracle CRM currently missing?

i dnt' miss any features

What other products like Oracle CRM have you used or evaluated?

"It has a wide variety of use cases."

Archana A.

UNEMPLOYED

Used the software for : Free trial (Yearly)

Company Size :1-10 employees

5.0

May 02, 2023

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

It is really remarkable to use.

It is good and helpful to use. It contains all the essential features and is easy to use. I will recommend everyone to use this. I am also looking forward to another good product from ORACLE CRM.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Oracle CRM After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Oracle CRM?

Structured Query Language features are most impressive. It is easy to use.

What do you dislike about Oracle CRM?

Oracle is a bit difficult language. Java features and SQL should be improved more.

What features is Oracle CRM currently missing?

NO

What other products like Oracle CRM have you used or evaluated?

NO

Kashif M.

Manager

Used the software for : Less than 6 months (Daily)

Company Size :11-50 employees

4.0

Apr 17, 2023

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

My Personal Review On Oracle CRM

Generally speaking, involvement in Prophet CRM on Request is perfect and appropriate for tracking client prospects, opportunities, and contacts. It is a solid information entry and storage system and has a method for integrating different systems for mass transfers.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 3

Customer support

Out of 5

Oracle CRM After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Oracle CRM?

1. Better client careCurrent CRM programming has many capabilities; however, the product was made to further develop business-client connections, and that is as yet its principal benefit. A CRM deals with your contacts in general and accumulates significant client information - like socioeconomics, buy records, and past messages across all channels - and makes it effectively accessible to anybody in your organization who needs it. This guarantees that your workers have all they need to be familiar with the client readily available and can give a superior client experience, which will, in turn, boost consumer loyalty.2. Expanded salesA CRM tool can assist you with smoothing out your sales cycle, build a sales pipeline, automate key tasks, and analyze all of your sales data in one centralized place, potentially increasing sales and productivity. A CRM assists you with laying out a step-by-step sales process that your employees can rely on every time and that you can easily change as issues arise.3. Further improved client retentionWhenever youve obtained and converted leads, you should invest the effort to retain them as clients and promote client loyalty. High client turnover can have many adverse consequences for your business, such as reduced revenue or disrupted income, so utilize your CRM and the information it provides about your clients to support repeat business. The CRM will provide opinion analysis, automated ticketing, customer support automation, and client behavior tracking to help you identify issues and quickly address them with your clients.4. Detailed analysisIts one thing to have a lot of data about your clients, but you need to understand what it means and how to use it. CRM software typically has built-in analytical capabilities to contextualize data, breaking it down into actionable items and easily understood metrics. Metrics such as click-through rates, bounce rates, and demographic information allow you to judge the success of a marketing campaign and optimize accordingly.5. Higher productivity and efficiencyCRM software uses marketing automation technology, which speeds up mundane tasks like drip campaigns and frees up your employees time to focus on work only humans can handle, such as creating content. It can also ensure that no tasks fall through the cracks (e.g., important emails are always sent to the right people). Furthermore, a CRM can show you a dashboard of how your business processes are working and where your workflows could improve.6. Unified database of informationAnother thing CRM software does best is providing a centralized database with all information on your clients, making it easily accessible to anyone in your organization who needs it. This makes it easy for a salesperson to see what products a particular client is interested in, for example. If the client has previously interacted with the company, the CRM will include records of that interaction, which can inform future marketing efforts and sales pitches. This saves your employees the time of digging through old files and records, and it makes for a better and more productive experience for the client.7. Managed communications with prospective leadsLead nurturing can be a strenuous and complicated process, with many steps and opportunities to communicate. A CRM automatically manages the process, sending your employees alerts when they should reach out to the prospect and tracking every interaction, from emails to calls. One great benefit of [CRM] is that you can see your clients journey holistically, said Michael Miller, CEO of VPN Online. With each stage in the design and each email you sent evaluated, you can quickly figure out the next move to make. Its like seeing it from the top view, and you can easily make a decision on what to do next.8. Further improved client segmentationA list of many contacts can be clumsy and overwhelming. For example, how do you know which clients need to see your email about your new in-store product? A CRM will automatically segment your contact lists based on your criteria, making it easy to find the ones you want to contact at any given time. You can sort contacts by location, gender, age, buyer stage, and more. Automation really allows the marketer to have a more significant understanding of the client and have more meaningful interactions when they do communicate because of it, Philips said. The important part to understand about automation is that we dont want to write a general email to our clients. Instead, we want to send messages reflecting clients preferences, interests, and values by dividing them into groups using the data collected within the CRM.9. Automated sales reportsYour team can easily collect and organize data about prospective and current clients using the CRM softwares dashboard and reporting features, which allow employees to automate and manage their pipelines and processes. The CRM can also help your team members evaluate their performance, track their quotas and goals, and check their progress on each of their projects at a glance.10. More accurate sales forecastingWith any business operation, you must be able to review your past performance and strategically plan for the future. Using the automated sales reports in CRM software, you can identify key trends and get an idea of what to expect from your future sales cycle performance while adjusting your goals and metrics to suit those projections.11. Streamlined internal communicationsAside from facilitating communication between your business and your clients, a CRM can make it easier for your employees to communicate with each other. A CRM makes it easy to see how other employees are talking with a potential client, which helps your team maintain a unified brand voice. It also allows team members to send each other notes or alerts, tag each other on projects, and send messages and emails, all within one system.

What do you dislike about Oracle CRM?

CRM costs. One of the biggest difficulties in CRM execution is cost. Business culture. An absence of responsibility or resistance to social change from individuals within the organization can cause significant hardships with CRM execution. Unfortunate communication. Absence of leadership.

What features is Oracle CRM currently missing?

needs cleaning and incorporation abilities

What other products like Oracle CRM have you used or evaluated?

no

Kashif M.

Manager

Used the software for : Less than 6 months (Daily)

Company Size :11-50 employees

4.0

Apr 11, 2023

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

My Personal Review On Oracle CRM

In general, involvement in Prophet CRM on Request is excellent, and it is suitable for tracking client prospects, opportunities, and contacts. It is a reliable information entry system, and data storage has a method for integrating various systems for bulk transfers.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Oracle CRM After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Oracle CRM?

Its speed and security Prophet is a norm in business programming and gives commonly easy-to-understand organizations and connection points. I appreciate that this product has nitty-gritty. You get what you want and nothing extra. The layouts are basic. Prophet Backing and the Help and Training Portal - Excellent tools and a lot of data to help you through.

What do you dislike about Oracle CRM?

Sets aside some margin to stack at times. Speed and ease of use. Nothing significant that strikes a chord with the exception of the fact that there is generally an opportunity for improvement.

What features is Oracle CRM currently missing?

improve loading speed

What other products like Oracle CRM have you used or evaluated?

No

Silky

Senior Software Engineer

Used the software for : 6-12 months

Company Size :10,001+ employees

5.0

Jun 02, 2020

Verified via Business email.

Verified Reviewer

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Review Source: Organic

Oracle CRM

Overall, the experience with Oracle CRM is good as it is highly scalable and helps organizations with a large number of customers, requiring extensive tracking and detailed reporting. It also supports self-service and chat features.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Oracle CRM?

Oracle CRM is used to capture help-desk tickets. It has flexibility in terms of collaborating data.

What do you dislike about Oracle CRM?

Customization is not easy. Its time-consuming. Customization is expensive for small organizations as it requires skilled resources to work with this tool.

Eshan

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Sep 30, 2016

Verified via Business email.

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Review Source: Organic

One of the leading tech companies delivering IT solutions.

Oracle CRM is absolutely the easiest and best product I've tried for my business. More and more businesses need to sign up. Productivity is bound to triple in no time. It is highly reliable, and it goes without saying that Oracle is one of the leading tech companies delivering IT solutions for many years. I would definitely recommend this product!

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Alisha

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Sep 30, 2016

Verified via Business email.

Verified Reviewer

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Review Source: Organic

Simple, quick, intuitive and effective software

My staff utilizes this product daily. It is simple, quick, intuitive, and effective. It is definitely the easiest online system I have ever used. Every module is easy to learn and use, and none of the coding and technical aspects are complicated.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Indranil

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Oct 03, 2016

Verified via Business email.

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Review Source: Organic

Customer service is exceptional.

No words needed. Oracle CRM is easy to use, and its customer service is exceptional. The product is fairly priced and completely fits the needs of our company. This software has improved my efficiency.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Ayush

MD

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Oct 01, 2015

Verified via Business email.

Verified Reviewer

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Review Source: Organic

Best CRM Software

Quick response time. Tailor-made package. Content-driven, also eliminates the type of customer-centric marketing.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Oracle CRM?

Easy to use and beautifully designed with privacy in mind.

What do you dislike about Oracle CRM?

It is difficult to repent. Here is a method for collecting subscribers and couriers for me before you make money.

Do you think Oracle CRM delivers value for the money spent?

Not Sure

Are you satisfied with Oracle CRM features?

Yes

Did implimentation of Oracle CRM was easy?

Yes

vishnu a.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 29, 2020

Verified via Business email.

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Review Source: Organic

The product is very good

The software is very good. I used this product for my current project; it is free of cost and very convenient for users. We can implement many programs, and the product can be used for many business applications. It can be used for customer relationship management.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

keshav n.

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Sep 29, 2020

Verified via Business email.

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Review Source: Organic

It is an awesome software

Yep, you heard it right. It is a very decent software that is easy to use and user-friendly. I like this software very much. Great compilation and fast communication between the user and the software make it more usable. Thank you, Oracle, you are really awesome :)

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

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