Best Order Management Software in India

What Is Order Management Software?

Order management software is a business solution that helps companies efficiently track and manage customer orders from start to finish. It simplifies the entire order process– from order placement to fulfillment, ensuring accurate inventory levels and timely deliveries.

By automating tasks like order tracking and invoicing, this software reduces manual errors and saves time. Additionally, it provides valuable insights into sales trends and customer preferences, helping businesses make informed decisions.

Overall, order management software enhances customer satisfaction and boosts operational efficiency.

What are the Key Benefits of Best Order Management Software?

A well-executed order management software benefits incorporate enhanced sales visibility, enhanced customer relations, and efficient order processing without delays.

1. Enhanced Efficiency

   The best order management software automates repetitive tasks like order entry, processing, and tracking, significantly reducing manual errors and expediting order fulfillment processes. This automation enhances operational efficiency by streamlining workflows, saving time, and enabling staff to focus on higher-value tasks, ultimately leading to quicker order processing and improved productivity.

2. Improved Order Accuracy

   The accuracy of order processing is substantially increased through order tracking software by centralizing all orders and inventory data. This centralization minimizes errors such as duplicate orders or incorrect shipments, ensuring that customers receive precisely what they've ordered, contributing significantly to customer satisfaction and reducing returns or complaints.

3. Multi-channel Integration

   Business order management software seamlessly integrates with diverse sales channels and consolidates orders from various sources into a unified platform. This integration ensures a coherent view of inventory and orders across all channels, enabling businesses to provide consistent service levels regardless of where the order originates, thus streamlining operations and enhancing customer experience.

4. Enhanced Customer Experience

   Order processing software contributes significantly to a positive customer experience by enabling timely order processing, accurate fulfillment, and transparent order tracking. It ensures efficient shipping, easy returns, and responsive customer service, fostering customer satisfaction, loyalty, and positive brand perception, thereby increasing the likelihood of repeat purchases and referrals.

5. Data Analytics and Reporting

   Saas order management software (OMS) provides valuable insights via its data analytics and reporting functionalities. It generates comprehensive reports encompassing sales trends, order quantities, inventory flow, and customer interactions. Utilizing these insights, businesses can base their decisions on data, recognize market patterns, accurately predict demand, and formulate strategies to foster both growth and enhanced customer engagement.

What are the Key Features of Order Management Software?

Here are the five most essential functionalities you should look for in order management software:

1. Centralized Order Management

   If you list your products in more than one e-commerce store, your eCommerce order management software should manage them centrally. It is a significant feature in the order tracking software, designed to receive and track orders from various channels. Centralized order management tools help to improve productivity by synchronizing all the orders from multiple channels into one. It enables dealing in real-time and provides better customer service by making it easy to process orders and exchange or return products. One can use customer service software for the same.

2. Shipping Service Integration

   Even after the product has been dispatched, the merchant's work is not over. The seller and the buyer need to know the current status of their parcel shipment. That's why the software integration with shipping service is essential so that the seller can allow their customers to do real-time tracking of their orders. As for the sellers, this feature will allow them to track and process payments collected by shipping companies. Besides, the order management software should provide as many shipping integrations as possible. E-commerce businesses using e-commerce software are now expanding their delivery options for customer convenience and reduced shipping costs.

3. Multiple Payment Getaway Options

   It's essential to have multiple payment gateway software. Mainly because many customers tend to abandon their shopping carts if they don't find their preferred payment method; by providing buyers with a wide range of payment services, merchants can earn more. That's why always look for order management software that offers enough payment methods to make the checkout process convenient for patrons.

4. Inventory Management Sync

   To provide the best customer experience, you need to update your stock status in real time, not receive orders for out-of-stock products. It can create a wrong impression for your business. And, it's not a feasible option to manually maintain your inventory spreadsheet. There can be errors in the entries, plus you won't keep up with the tedious task. Many inventory management software is available in the market to offer inventory solutions for the business. The option of syncing your order management solution with an inventory management module will be helpful to the right from recording the inventory entries, keeping quantity and stock levels under check, and making it effortless to manage the orders from a single order software.

5. Shopping Platform Integrations

   There are many benefits of combining shopping carts with order management software. It assists retailers in extracting the necessary data from them, which is crucial for anticipating sales. Having more order management solution shopping cart integrations automatically means more potential clients for you.

6. Customer Management

   The most prominent marketing strategy is to provide a great customer experience. The best way to do that is by answering customer queries before they are asked. While you shop online, most e-commerce stores notify you about your order being received, processed, and shipped with detailed information about each stage. It is possible by integrating an order processing software that can automatically send corresponding emails.

What are the Types of Order Management Systems?

There are several types of order management systems tailored to suit different business needs:

• On-Premises OMS: This order management system operates through the company's physical servers or computers, granting complete control and customization. However, it necessitates the business to handle maintenance and updates independently.
• Cloud-based OMS: Hosted on remote servers accessed via the internet, cloud-based systems offer scalability, flexibility, and accessibility from any location with internet connectivity. Service providers manage updates and maintenance, alleviating the business from this responsibility.
• Integrated OMS: These solutions seamlessly merge with other business software such as Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Inventory Management Systems. Their integration ensures synchronized data flow, fostering efficient operations and coordination among different departments.

How to Select the Right Order Management System Software?

Choosing the appropriate order management software involves a careful evaluation of specific business needs and system capabilities. Here are key considerations when selecting the right OMS:

• Assess Business Requirements: Understand the unique requirements of your business, including order volume, sales channels, inventory size, integration needs, and scalability.

• Features and Functionality: Evaluate OMS software based on essential features such as order processing, inventory management, integration capabilities, reporting tools, and user interface.

• Scalability and Flexibility: Ensure the chosen OMS can adapt to the business's growth, handle increased order volumes, support additional sales channels, and integrate with other systems seamlessly.

• Integration Capabilities: Look for OMS solutions that easily integrate with existing software like CRM software, ERP software, and e-commerce platforms to ensure smooth data flow and operational efficiency.

• Intuitive Interface: An intuitive interface streamlines operations and diminishes the time required for employee training. Evaluate the software through testing or demonstrations to gauge its user-friendliness.

• Assistance and Training: Evaluate the extent of customer support, training materials, and accessible documentation offered by the OMS vendor to aid in implementation and continual utilization.

Top Order Management Software Vendors By Company Size

Expected to reach $2.44 billion by 2025, the order management software market is growing in leaps and bounds. A must-have business tool, order management software can handle all aspects of the order, right from the initial acceptance to the final shipment delivery.

With customer order management system, companies can streamline their supply chain management and develop multi-channel sales operations. There are plenty of options available in the market, and choosing the right order management software may seem overwhelming. Considering this, we have listed the top order management software vendors by company size.

1. Order Management Software Comparison for Enterprise

As your company grows, it becomes imperative to invest in an order management solution that is scalable and facilitates automation. An enterprise order management software focuses on seamless integration and operational flexibility. Some of our top order management software for enterprises include Zoho Inventory, Veeqo, and Unicommerce.

Enterprise
Details	Zoho Inventory	Veeqo	Unicommerce
Free Trial	14 Day	14 Day	Not Specify
Mobile App	YES	YES	YES
Cloud-Based	YES	YES	YES
Basic Price	$59/Month	$156/Month	$100/Month
Multiple Payment Gateways	YES	YES	YES
Inventory Management	YES	YES	YES
Customer Management	YES	YES	YES
Multichannel Sales	YES	YES	NO
Customization	YES	NO	YES
Order History Management	YES	YES	YES

2. Order Management Software Comparison for Medium-Sized Businesses

Medium-scale enterprises need order management solutions to keep rising costs in control and allow them to expand operations. Such businesses should consider best order management platforms that are high on scalability and offer top-notch functionality at affordable prices. Some of the best options are Orderhive, ecomdash, and Inflow-Inventory.

Medium-Size Businesses
Details	Orderhive	ecomdash	inFlow Inventory
Free Trial	15 Day	15 Day	14 day
Mobile App	YES	YES	YES
Cloud-Based	YES	YES	YES
Basic Price	$49.99/Month	$25/Month	$71/Month
Multiple Payment Gateways	YES	YES	YES
Inventory Management	YES	YES	YES
Customer Management	YES	YES	YES
Multichannel Sales	YES	YES	NO
Customization	YES	YES	NO
Order History Management	YES	YES	YES

3. Order Management Software Comparison for Small Businesses

Startups and small businesses need to invest in robust order-tracking software that automates repetitive tasks to reduce time, money, and effort. Smaller firms need to choose order management software that can scale up to match organizational requirements in the future. Some popular order management solutions for small businesses include Salesorder.com, Multiorders, and Vin eRetail WMS.

Small Businesses
Details	Saleorder	Multiorders	Vin eRetail WMS
Free Trial	30 Days	14 Days	Not Specify
Mobile App	YES	YES	YES
Cloud-Based	YES	YES	YES
Basic Price	$199	$49	Contact Vendor
Multiple Payment Gateways	YES	NO	YES
Inventory Management	YES	YES	YES
Customer Management	YES	YES	YES
Multichannel Sales	YES	YES	NO
Customization	YES	NO	NO
Order History Management	YES	YES	YES

What are the Challenges in Order Management Systems?

Order Management Systems face several challenges that businesses need to navigate:

• Integration Complexity: Integrating OMS with an existing order management program can be complex, leading to data synchronization issues and operational disruptions.

• Inventory Accuracy: Maintaining real-time inventory visibility across multiple channels and locations can be challenging, potentially resulting in stockouts or overstock situations.

• Order Processing Errors: Manual entry or system glitches can lead to order processing errors, affecting customer satisfaction and operational efficiency.

• Scalability Issues: Some OMS software may struggle to scale up efficiently to accommodate increasing order volumes or expanding business operations.

• Customer Expectations: Meeting customer demands for fast shipping, order accuracy, and seamless returns poses a challenge in OMS software operations.

What is the Cost of Order Management Software?

The cost of order management software varies widely depending on factors such as the scale of operations, functionalities required, and the chosen vendor. Cloud-based OMS solutions typically entail monthly subscription fees that range from $500 to $10,000 or more, depending on the features and the size of the business. On-premises systems often involve higher initial investments, with upfront order management software prices ranging from $20,000 to $200,000 or beyond, considering software licenses, hardware, implementation, and ongoing maintenance.

Conclusion

Selecting the right order management software involves a thorough assessment of business needs, functionality, integration capabilities, and scalability. Despite challenges like integration complexity, inventory accuracy, and order processing errors, investing in a suitable OMS can significantly streamline operations, enhance customer satisfaction, and contribute to business growth. Understanding the cost factors associated with order management tools helps in making informed decisions while aligning with the budget and business objectives.

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