What is osTicket?
osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market.
osTicket Starting Price
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Key Features of osTicket
- Document Management
- Email Integration
- Customer DataBase
- Self Service Portal
- Live chat system
- Billing & Invoicing
- Knowledge Base
- Automated Routing
- Contract Management
- Service Desk (ITIL ITSM)
- Ticket Management
- Service Level Management
osTicket Users
Business
- Freelancers
- StartUps
- SMEs
- Agencies
- Enterprises
Available Support
- Phone
- Live Support
- Training
- Tickets
Specifications
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Deployment:
Cloud Based
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Api
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Customization
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Mobile Support
Language Support
- English
osTicket Categories on SoftwareSuggest
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Company Details
Enhancesoft LLC
420 Desoto Street, Alexandria, Louisiana 71301, United States
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osTicket Description
osTicket is a world of the most popular and trusted open source customer support of ticketing system. The Open source support ticket system is very simple, free, lightweight, reliable, and easy to setup and use in the osTicket Software.
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Overall Reviews
osTicket Reviews (2)
Dhiren
Used the software for : 2+ years
Company Size :51-200 employee
It is very easy to use
osTicket is one of best open source support ticket system. It seamlessly helps user to place inquiries via email, web forms and phone calls. It is very easy to use and provides multifarious features. It is completely free to use. It is a marvellous experience to use it.
Zubi
Used the software for : 2+ years
Company Size :51-200 employee
Easy to install, it is very easy for the customers
What I like about it: The best part about is that it provides you self sufficiency, which means it will provide you an ID and password with which you can log in and get access to the soft ware. It is very cheap and saves money from 1200 to 1300 $ annually. It is very much easy to install it is very easy for the customers to install it and use it. It has very fast speed that prevent wastage of time. It present income tickets in the best way. The material at the back is highly customized. What I don’t like about it? When it is not updated with new features then it irritates me a lot. The problems of plug ins are excessive. Its access is not quick. I am a soft ware student so I knows where this company lacks and what are its major flaws where they should put effort.
osTicket FAQs
What are the top 5 features for osTicket?
The top 5 features for osTicket are:
- Document Management
- Email Integration
- Customer DataBase
- Self Service Portal
- Live chat system
