OTRS
This profile is claimed by OTRS but has limited features.
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What is OTRS?
OTRS Group is the vendor and world's leading provider of the open source OTRS product suite, which includes the OTRS Help Desk software. Providing service excellence at optimized costs is a main differentiator to stand out in competition in saturated markets.
Pricing
OTRS Starting Price
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Awards
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Key Features of OTRS
Here are the powerful features that make OTRS stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Ticket Management
- Automated Ticket Routing
- Service Level Agreements (slas)
- Knowledge Base
- Customer Self Service Portal
- Email Integration
- Reporting And Analytics
- Customizable Dashboards
- Multi Channel Support
- Escalation Management
- Time Tracking
- Access Control
- Workflow Automation
- Notification System
- Asset Management
- Survey Management
- Multi Language Support
- Mobile Access
- Third Party Integrations
- Change Management
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OTRS Screenshots
OTRS Specifications
Get a closer look at the technical specifications and system requirements for OTRS. Find out if it's compatible with your operating system and other software.
Company Details :
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OTRS Comparisons
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OTRS Description
Here's the comprehensive description of OTRS. Gain a brief understanding of its unique features and exceptional benefits.
The OTRS group of companies has its origins in the open source community. With its range of professional services for the implementation and operation of software solutions based on OTRS, the OTRS Group is dedicated to supporting users all over the world. The support desk software OTRS allows your customer to contact you in all these ways. To prevent time-consuming follow-up calls, OTRS offers your customers not only a look at the status of their request in the integrated OTRS Customer Portal,but also the option of providing customer feedback.
OTRS provide:
- Enterprise-Support
- Design
- Implementation
- Integration
- Customization
- Training & Certification
- OTRS Managed Services
OTRS Resources
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OTRS FAQs
What are the top 5 features for OTRS?
The top 5 features for OTRS are:
- Document Management
- Customer DataBase
- Self Service Portal
- Live chat system
- Billing & Invoicing
What type of customer support is available from OTRS?
The available support which OTRS provides is:
- Phone
- Tickets
What types of businesses does OTRS serve?
OTRS serves a wide range of businesses, including but not limited to Startups, Enterprises & SMEs.
How is OTRS commonly used?
OTRS is commonly used for various purposes, such as Ticketing Management and more.
Who are the primary competitors of OTRS?
The three major competitors of OTRS are appVuze, KACE and iHelpdesk. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
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