What is OTRS?

OTRS Group is the vendor and world's leading provider of the open source OTRS product suite which includes the OTRS Help Desk software. Providing service excellence at optimized costs are main differentiators to stand out competition in saturated markets.


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Key Features of OTRS

Here are the powerful features that make OTRS stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Document Management
  • Customer DataBase
  • Self Service Portal
  • Live chat system
  • Billing & Invoicing
  • Surveys & Feedback
  • Knowledge Base
  • Alerts/Escalation
  • Automated Routing
  • Community Forums
  • Contract Management
  • Inbox Queue Management
  • Incident Management
  • Known Issue Management
  • Multiple Brands Products
  • Service Desk (ITIL ITSM)
  • Ticket Management
  • Service Level Management
  • Service Level Agreement (SLA) Management
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OTRS Specifications

Get a closer look at the technical specifications and system requirements for OTRS. Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
Accessibility :
Desktop Platforms :
Language Support :
Business :
Available Support :
OTRS Categories on SoftwareSuggest :
Company Details :
Company Name : OTRS
Headquarter :
Website : Visit Website
Full Address : OTRS, Oberursel Germany

OTRS Comparisons

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OTRS Description

Here's the comprehensive description of OTRS. Gain a brief understanding of its unique features and exceptional benefits.

The OTRS group of companies has its origins in the open source community. With its range of professional services for the implementation and operation of software solutions based on OTRS, the OTRS Group is dedicated to supporting users all over the world. The support desk software OTRS allows your customer to contact you in all these ways. To prevent time-consuming follow-up calls, OTRS offers your customers not only a look at the status of their request in the integrated OTRS Customer Portal,but also the option of providing customer feedback.

OTRS provide:

  1. Enterprise-Support
  2. Design
  3. Implementation
  4. Integration
  5. Customization
  6. Training & Certification
  7. OTRS Managed Services

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Alternatives of OTRS

Explore alternative software options that can fulfill similar requirements as OTRS. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.


What are the top 5 features for OTRS?

The top 5 features for OTRS are:

  • Document Management
  • Customer DataBase
  • Self Service Portal
  • Live chat system
  • Billing & Invoicing
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