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Best Competitors and Alternatives to OTRS
Category Champions | 2025
User Review
The features of this platform are neat and clean. Salesforce has: - Social media management aligned with customer support - Easy integration with other software - Good customer support system - Text shortcuts that save valuable time Read Salesforce Reviews
Categories in Common with Salesforce
Common Alternatives of Salesforce and OTRS
Salesforce review compared to OTRS
"Amazing and Best CRM solution for business purposes" - Lutfun Nahar Sheto - Manager
Most users consider Salesforce is an excellent OTRS alternative.
88.9% of users recommend this product
Category Champions | 2025
User Review
It is amazing to me how feature-rich the platform is for the cost. It offers more features and functionalities than some of the big CRMs for a fraction of the cost. It is easy to use and to train clients on the system. Read EngageBay Reviews
Categories in Common with EngageBay
Alternatives of EngageBay and OTRS
EngageBay review compared to OTRS
"Feature-rich CRM with in the budget" - Yatin - Team Leader
Most users consider EngageBay is an excellent OTRS alternative.
97.2% of users recommend this product
Category Champions | 2025
User Review
This software is widely used to track bugs and is more convenient for everyone in the office. It is also easy for our customers to understand and communicate. We can access open bug reports anytime we need. Read Jira Software Reviews
Categories in Common with Jira Software
Alternatives of Jira Software and OTRS
Jira Software review compared to OTRS
"Best buy tracking tool" - Prajwal
91.8% of users recommend this product
Category Champions | 2025
User Review
Zoho Desk is a helpdesk software application that offers a variety of features, including ticketing, a knowledge base, community forums, and reporting. It is a popular choice for businesses of all sizes and has received positive reviews from users for its ease of use, affordabili... Read Zoho Desk Reviews
Categories in Common with Zoho Desk
Software Common with OTRS and Zoho Desk
Zoho Desk review compared to OTRS
"Best software" - Harsh Vardhan Solanki - CEO
89.4% of users recommend this product
Category Champions | 2025
User Review
Live Agent is an incredible system that has allowed our company to organize and prioritize our tickets with ease. I highly recommend this to any company trying to enhance their customer service experience! Read LiveAgent Reviews
Categories in Common with LiveAgent
Common OTRS and LiveAgent Alternatives
LiveAgent review compared to OTRS
"Best Customer Support Management Tool!" - Brandon - Transportation Analyst
90% of users recommend this product
Category Champions | 2025
User Review
Switching from Salesforce to BIGContacts was a huge relief for my small business. We got the features our business needed at reasonable prices. The tool is designed to be efficient without being complicated. The clean interface is highly beneficial, and I am a massive fan. Read BIGContacts Reviews
Categories in Common with BIGContacts
Alternatives of BIGContacts and OTRS
BIGContacts review compared to OTRS
"Fits business needs perfectly" - N K Samuel Guria
96.7% of users recommend this product
Category Champions | 2025
User Review
Using the tool has enabled us to reduce internal ticket volume. Our IT teams can now focus on more critical matters instead of solving trivial issues. Thanks to IT documentation, our employees are gradually becoming IT experts, capable of solving at least fundamental matters on t... Read ProProfs Knowledge Base Reviews
Categories in Common with ProProfs Knowledge Base
Common Alternatives of ProProfs Knowledge Base and OTRS
ProProfs Knowledge Base review compared to OTRS
"Transformative IT documentation software" - Vidushi - SEO Executive
88.3% of users recommend this product
Category Champions | 2025
User Review
The feature I like most about this helpdesk is its customization, because you can easily customize any feature based on your needs. Read ProProfs Help Desk Reviews
Categories in Common with ProProfs Help Desk
Common OTRS and ProProfs Help Desk Alternatives
ProProfs Help Desk review compared to OTRS
"ProPros helpdesk simple cloud based helpdesk software. I recommend try 15 days free trial for better understanding" - Pragya
94% of users recommend this product
Category Champions | 2025
User Review
Highly recommended software if you are looking for a ticketing system for your small to large organization. The products are well-designed and simplified. All FAVEO products are user-friendly. I really appreciate the whole Faveo team. Read Faveo HelpDesk Reviews
Categories in Common with Faveo HelpDesk
Common Alternatives of Faveo HelpDesk and OTRS
Faveo HelpDesk review compared to OTRS
"Very Good Software." - Suresh - System Administrator
98.5% of users recommend this product
Contenders | 2025
User Review
This tool is amazing for reporting IT issues and makes it easy for the resolving person to view them, allowing for quick resolutions. The design is user-friendly and includes all the required configuration items. It is used to resolve incidents, requests, and problems, and can... Read ServiceNow ITSM Reviews
Categories in Common with ServiceNow ITSM
Software Common with OTRS and ServiceNow ITSM
ServiceNow ITSM review compared to OTRS
"Ticketing tool" - Kanika Gupta - Senior Analyst
78% of users recommend this product