
PayU Reviews
Do you work at Naspers Group? Upgrade your plan to access the full benefits of SoftwareSuggest, and collect more reviews through marketing campaigns.
Overall PayU Reviews
Here's an unbiased review of PayU. Discover how PayU users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
PayU Pros and Cons Based on Customer Reviews
"PayU supports a wide range of card payments, making it versatile for users."
"The payment acceptance speed is fast, which helps in efficient transaction processing."
"Each transaction comes with a tracking ID, aiding in easy reconciliation for businesses."
"Some users have experienced issues with payment settlements being delayed or held without clear communication."
"Many users report poor customer service, with difficulties in reaching support."
SoftwareSuggest reviews are authentic and verified. Here's how.
Hear directly from customers who have used PayU. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Used the software for : Less than 6 months
Company Size :11-50 employee
Verified Reviewer
Verified User
Review Source: Organic
I made a payment to a merchant through Payumoney, but the settlement failed. I tried to contact customer care multiple times, but there was no response to my query. They are not even providing an option to contact them.
PayU Mobile App Experience
PayU After Sales Service Rating
What do you like best about PayU?
Nothing as such
What do you dislike about PayU?
No response from customer care. No information is provided on the website to contact them for any query. Closing the tickets without resolving them.
Do you think PayU delivers value for the money spent?
No
Are you satisfied with PayU features?
No
Did implimentation of PayU was easy?
Not Sure
What features is PayU currently missing?
Please add the customer care number in your website.
Used the software for : Less than 6 months
Company Size :11-50 employee
Verified Reviewer
Review Source: Organic
It's not a free app; there are too many charges and hidden fees. It deducted 25,000 from my account without any notice or email. There is no customer service number and no customer care. No one replies to emails.
PayU IOS App Experience
PayU After Sales Service Rating
What do you like best about PayU?
Nothing is impressive.
What do you dislike about PayU?
Worst services, too much bouncing of payments.
Do you think PayU delivers value for the money spent?
No
Are you satisfied with PayU features?
No
Did implimentation of PayU was easy?
No
What features is PayU currently missing?
try razorpay.it is good
What other products like PayU have you used or evaluated?
try razorpay.it is good
How PayU is better/different from its competitors?
try razorpay.it is good
Used the software for : Less than 6 months
Company Size :11-50 employee
Verified Reviewer
Review Source: Organic
PayU has held my payment for no reason for the past four months. None of their agents have responded positively, and no one has been able to solve my problem. My money has been on hold for four months.
Surendra K.
owner
Used the software for : 6-12 months
Company Size :1-10 employees
Verified Reviewer
Review Source: Organic
This was my big mistake: I chose PayuMoney as a payment gateway. It is the worst payment gateway I have ever seen. Never go for this. Payu can play a big role in shutting down your business, as I have not received any amount from my sales for the last 2 months. I have contacted them several times, but nothing has happened.
What do you like best about PayU?
Nothing ... there is no option from there to see your held transaction and no way to refund money to the customer.
What do you dislike about PayU?
I have been using PayU for 6 months. After using it for 4 months, they held my settlement. I opened tickets several times, but there was no response, and the tickets were automatically closed. There is no way to contact customer support; support is the only way. After 1 month of follow-up, I finally got a reply that my transactions were on hold and I needed to approve a refund (the total amount of the held transactions was 81,050.76/-). I sent approval, but after that, there was no reply. I sent several messages, and after 1 day, I received the same comment: my transactions were on hold and I needed to approve them. Again, I sent approval, but there was no reply. Today, its been 2 months, and I have not received any amount from my sales. Never go for this payment gateway.
Anirudh S.
Operations Manager
Used the software for : 6-12 months
Company Size :51-200 employees
Verified Reviewer
Verified User
Review Source: Organic
We have been using the PayU Money gateway for over a year, and it has helped us collect fees very efficiently. In digital India, it provides a gateway through which we can accept payments via any card. Collections are done very quickly and recorded efficiently, allowing our accounts team to reconcile daily payments. The POS machine starts quickly, and settlements are completed in just a few clicks.
What do you like best about PayU?
Accept all sorts of card payments and update bank account details. Every transaction has its own tracking ID, enabling users to reconcile the accounts easily. Payment acceptance speed is very fast.
What do you dislike about PayU?
For Credit Cards, Transaction Charges are bit high.
Used the software for : More than 1 year
Company Size :5001-10,000 employees
Verified Reviewer
Review Source: Organic
I have been using PayUMoney for the past 8 months, and it has been a great experience for me. It is very easy to use, and payment and personal information are safe. You can have two accounts: one as a buyer account and another as a seller account, from which you can sell your products online from their site. If you want to start your online shop, the big hurdle is the payment gateway. Earlier, there was no reliable and cheap option for the local e-commerce platform, but PayUMoney is a great solution. It's a free payment gateway. They provide all the required information, and it's so easy to integrate. The registration process is very quick, and their customer support is easily reachable by email or even phone.
What do you like best about PayU?
Great experience, easy registration, great customer service.
Used the software for : Free trial
Company Size :5001-10,000 employees
Verified Reviewer
Review Source: Organic
It is easy to access, and payments can be done quickly in simple steps. Whenever I make mobile transactions, I sometimes receive cashback, which is very good for me. The services and support are excellent. This is a very user-friendly app. I usually use PayUMoney as the payment gateway for online shopping websites. I often make payments for movies and book flight tickets with PayUMoney. PayUMoney is quick and easy to use, not taking too much time to load, but it is not good for slow networks. They offer cashback and many discount coupons, which result in nice money savings. Great safety and security. By using PayUMoney, your details and money are safe.
What do you like best about PayU?
Easy to access, quick, easy to use cashback and discounts, safety and security
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
PayUmoney is a good alternative for a payments app. The best part is that it provides a guaranteed cashback for all transactions.
sona
operator
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
PayUmoney is an effective and safe third-party tool for sending or receiving payments. Buyers can easily log onto PayUmoney.com and make payments for products available on www.hecmo.com. The biggest benefit to these buyers is that they have the option of withholding payment until their product is delivered. Upon receiving their purchase, they can then release the payment to the seller via PayUmoney.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Hello, I am an old user of PayUMoney. The service is very good. I like it for three reasons. First of all, this gateway fails less often than other gateways. Second, it is secure. Third, it is very fast and reliable. Their customer service is also very good; they always help me.
DEEPAK
Manager
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
The software is good. Instant buy and payment. I enjoy the website view, and the software is great.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Most online purchase sites have PayUMoney as a payment gateway option. If you transact with PayUMoney, you will be rewarded with 1% of the total amount in points.
Abhijit
Merchant
Used the software for : Less than 6 months
Company Size :11-50 employee
Verified Reviewer
Review Source: Organic
I had a very bad experience with Payumoney. The customer service is pathetic, and the response is poor. Emails go unanswered, and queries remain unresolved.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
PayUmoney is an effective and safe third-party tool for sending or receiving payments. Buyers can easily log onto PayUmoney.com and make payments for products or services available on websites. The biggest benefit to these buyers is that they have the option of withholding payment until their product is delivered. Upon receiving their purchase, they can then release the payment to the seller via PayUmoney. Any disputes that arise can also be resolved using the PayUmoney dashboard, and sellers can make refunds or partial refunds to the buyer. This service is advantageous to sellers too, as it allows them to go live within minutes and begin collecting payments without long registration processes and waiting periods. It also allows the seller to create a web store instantly without the costs and expertise needed to set up a website. PayUmoney.com is definitely one of the most trusted payment gateways among both buyers and sellers, especially in India.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
This is the best website I know for payments. It is the fastest method of transaction and it never fails. I never doubt my payment will be so fast that I refer my friends to use it, and I am also recommending that you use it too.
Divyesh
Admin
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
I bought a product on a website using the Payumoney gateway. After a week, I checked the status on the respective website, and it was still in process. I then contacted the website but received no response from them. Then I contacted Payumoney, and they helped me get the product within a week.
Sahil
System Analyst
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
It's absolutely amazing to use PayUMoney as a payment gateway. It was done quite easily, and moreover, that 1% discount is what makes it more special. Would surely recommend!
Priyanka
Technical Lead
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
What I like most about this is that you don't need to spend money to use it and to start your online payment service. Its performance is good. I have never seen any errors or issues while using it, and customer support is also very good and cooperative. There is nothing bad about it; the only thing I want to suggest is that they need to do more publicity through promotional offers so that more people become aware of this product. Thanks.
Tejasv K.
Developer
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
The service is used by me to implement the payment gateway on the website, and it works very well. The documentation is provided in a very clear way. It is not very hard to understand their documentation, and all types of information are given there. I am satisfied with their service. All types of payments are accepted, and the dashboard panel is great and easy to use with zero setup fees. Thanks!
Aryan
Home user (for personal purposes)
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
PayUMoney is one of the best payment service providers. It offers a minimum 1% discount on most websites like Domino's, Bookmyshow, ShopClues, etc. Many times they run various promotions in which they can give up to 90% cashback/discount. Excellent customer support; they called to help me once when I had a problem with a Domino's payment. Overall, I use PayUMoney regularly.