Overall PayU Reviews

Here's an unbiased review of PayU. Discover how PayU users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4.4/5

Based on 115 Reviews

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Feature 4.4

Feature

Out of 5

Ease of use 4.4

Ease of use

Out of 5

Value for money 4.4

Value for money

Out of 5

Customer support 4.4

Customer support

Out of 5

Likelihood to recommend 70%

Likelihood to recommend

Out of 100%

PayU Pros and Cons Based on Customer Reviews

"PayU supports a wide range of card payments, making it versatile for users."

"The payment acceptance speed is fast, which helps in efficient transaction processing."

"Each transaction comes with a tracking ID, aiding in easy reconciliation for businesses."

"Some users have experienced issues with payment settlements being delayed or held without clear communication."

"Many users report poor customer service, with difficulties in reaching support."

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Showing 20 out of 115 Reviews

Hear directly from customers who have used PayU. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

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Noushad

1.0

Apr 11, 2022

Used the software for : Less than 6 months

Company Size :11-50 employee

Verified via Business email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Worst customer care with no response.

I made a payment to a merchant through Payumoney, but the settlement failed. I tried to contact customer care multiple times, but there was no response to my query. They are not even providing an option to contact them.

Feature 1

Feature

Out of 5

Ease of use 1

Ease of use

Out of 5

Value for money 1

Value for money

Out of 5

Customer support 1

Customer support

Out of 5

PayU Mobile App Experience

1 2 3 4 5 6 7 8 9 10

PayU After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about PayU?

Nothing as such

What do you dislike about PayU?

No response from customer care. No information is provided on the website to contact them for any query. Closing the tickets without resolving them.

Do you think PayU delivers value for the money spent?

No

Are you satisfied with PayU features?

No

Did implimentation of PayU was easy?

Not Sure

What features is PayU currently missing?

Please add the customer care number in your website.

anshul

1.0

Mar 30, 2022

Used the software for : Less than 6 months

Company Size :11-50 employee

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

worst service.fraud company

It's not a free app; there are too many charges and hidden fees. It deducted 25,000 from my account without any notice or email. There is no customer service number and no customer care. No one replies to emails.

Feature 1

Feature

Out of 5

Ease of use 1

Ease of use

Out of 5

Value for money 1

Value for money

Out of 5

Customer support 1

Customer support

Out of 5

PayU IOS App Experience

1 2 3 4 5 6 7 8 9 10

PayU After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about PayU?

Nothing is impressive.

What do you dislike about PayU?

Worst services, too much bouncing of payments.

Do you think PayU delivers value for the money spent?

No

Are you satisfied with PayU features?

No

Did implimentation of PayU was easy?

No

What features is PayU currently missing?

try razorpay.it is good

What other products like PayU have you used or evaluated?

try razorpay.it is good

How PayU is better/different from its competitors?

try razorpay.it is good

Pranav D.

1.0

Dec 08, 2021

Used the software for : Less than 6 months

Company Size :11-50 employee

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Payment Hold with no reason

PayU has held my payment for no reason for the past four months. None of their agents have responded positively, and no one has been able to solve my problem. My money has been on hold for four months.

Feature 1

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 1

Value for money

Out of 5

Customer support 1

Customer support

Out of 5

Surendra K.

owner

1.0

Sep 16, 2020

Used the software for : 6-12 months

Company Size :1-10 employees

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

worst payment gateway

This was my big mistake: I chose PayuMoney as a payment gateway. It is the worst payment gateway I have ever seen. Never go for this. Payu can play a big role in shutting down your business, as I have not received any amount from my sales for the last 2 months. I have contacted them several times, but nothing has happened.

Feature 1

Feature

Out of 5

Ease of use 1

Ease of use

Out of 5

Value for money 1

Value for money

Out of 5

Customer support 1

Customer support

Out of 5

What do you like best about PayU?

Nothing ... there is no option from there to see your held transaction and no way to refund money to the customer.

What do you dislike about PayU?

I have been using PayU for 6 months. After using it for 4 months, they held my settlement. I opened tickets several times, but there was no response, and the tickets were automatically closed. There is no way to contact customer support; support is the only way. After 1 month of follow-up, I finally got a reply that my transactions were on hold and I needed to approve a refund (the total amount of the held transactions was 81,050.76/-). I sent approval, but after that, there was no reply. I sent several messages, and after 1 day, I received the same comment: my transactions were on hold and I needed to approve them. Again, I sent approval, but there was no reply. Today, its been 2 months, and I have not received any amount from my sales. Never go for this payment gateway.

Anirudh S.

Operations Manager

5.0

Jul 25, 2019

Used the software for : 6-12 months

Company Size :51-200 employees

Verified via Business email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Gateway to accept Variety of payment Mode

We have been using the PayU Money gateway for over a year, and it has helped us collect fees very efficiently. In digital India, it provides a gateway through which we can accept payments via any card. Collections are done very quickly and recorded efficiently, allowing our accounts team to reconcile daily payments. The POS machine starts quickly, and settlements are completed in just a few clicks.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about PayU?

Accept all sorts of card payments and update bank account details. Every transaction has its own tracking ID, enabling users to reconcile the accounts easily. Payment acceptance speed is very fast.

What do you dislike about PayU?

For Credit Cards, Transaction Charges are bit high.

Malcolm

4.0

Dec 26, 2017

Used the software for : More than 1 year

Company Size :5001-10,000 employees

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Excellent Customer service

I have been using PayUMoney for the past 8 months, and it has been a great experience for me. It is very easy to use, and payment and personal information are safe. You can have two accounts: one as a buyer account and another as a seller account, from which you can sell your products online from their site. If you want to start your online shop, the big hurdle is the payment gateway. Earlier, there was no reliable and cheap option for the local e-commerce platform, but PayUMoney is a great solution. It's a free payment gateway. They provide all the required information, and it's so easy to integrate. The registration process is very quick, and their customer support is easily reachable by email or even phone.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about PayU?

Great experience, easy registration, great customer service.

Pratibha

5.0

Dec 26, 2017

Used the software for : Free trial

Company Size :5001-10,000 employees

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Money saver gateway

It is easy to access, and payments can be done quickly in simple steps. Whenever I make mobile transactions, I sometimes receive cashback, which is very good for me. The services and support are excellent. This is a very user-friendly app. I usually use PayUMoney as the payment gateway for online shopping websites. I often make payments for movies and book flight tickets with PayUMoney. PayUMoney is quick and easy to use, not taking too much time to load, but it is not good for slow networks. They offer cashback and many discount coupons, which result in nice money savings. Great safety and security. By using PayUMoney, your details and money are safe.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about PayU?

Easy to access, quick, easy to use cashback and discounts, safety and security

Abhishek

4.0

Sep 18, 2017

Used the software for : 2+ years

Company Size :51-200 employee

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Review of Payumoney Portal

PayUmoney is a good alternative for a payments app. The best part is that it provides a guaranteed cashback for all transactions.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

sona

operator

4.0

Jul 13, 2017

Used the software for : 2+ years

Company Size :51-200 employee

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Payumoney work is very well

PayUmoney is an effective and safe third-party tool for sending or receiving payments. Buyers can easily log onto PayUmoney.com and make payments for products available on www.hecmo.com. The biggest benefit to these buyers is that they have the option of withholding payment until their product is delivered. Upon receiving their purchase, they can then release the payment to the seller via PayUmoney.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Sahni

4.0

Jun 05, 2017

Used the software for : 2+ years

Company Size :51-200 employee

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

The Best Payment Gateway 200% secure and fast

Hello, I am an old user of PayUMoney. The service is very good. I like it for three reasons. First of all, this gateway fails less often than other gateways. Second, it is secure. Third, it is very fast and reliable. Their customer service is also very good; they always help me.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

DEEPAK

Manager

5.0

Sep 29, 2020

Used the software for : 2+ years

Company Size :51-200 employee

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

instant buy in one click

The software is good. Instant buy and payment. I enjoy the website view, and the software is great.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Robinson

4.0

Mar 31, 2017

Used the software for : 2+ years

Company Size :51-200 employee

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Very Nice software with cashback facility

Most online purchase sites have PayUMoney as a payment gateway option. If you transact with PayUMoney, you will be rewarded with 1% of the total amount in points.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Abhijit

Merchant

1.0

Sep 29, 2020

Used the software for : Less than 6 months

Company Size :11-50 employee

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Pathetic service

I had a very bad experience with Payumoney. The customer service is pathetic, and the response is poor. Emails go unanswered, and queries remain unresolved.

Feature 1

Feature

Out of 5

Ease of use 1

Ease of use

Out of 5

Value for money 1

Value for money

Out of 5

Customer support 1

Customer support

Out of 5

Megha

5.0

Sep 28, 2016

Used the software for : 2+ years

Company Size :51-200 employee

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Safe and Effective Payment Gateway

PayUmoney is an effective and safe third-party tool for sending or receiving payments. Buyers can easily log onto PayUmoney.com and make payments for products or services available on websites. The biggest benefit to these buyers is that they have the option of withholding payment until their product is delivered. Upon receiving their purchase, they can then release the payment to the seller via PayUmoney. Any disputes that arise can also be resolved using the PayUmoney dashboard, and sellers can make refunds or partial refunds to the buyer. This service is advantageous to sellers too, as it allows them to go live within minutes and begin collecting payments without long registration processes and waiting periods. It also allows the seller to create a web store instantly without the costs and expertise needed to set up a website. PayUmoney.com is definitely one of the most trusted payment gateways among both buyers and sellers, especially in India.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Pawan

5.0

Sep 29, 2020

Used the software for : 2+ years

Company Size :51-200 employee

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Very fast payment

This is the best website I know for payments. It is the fastest method of transaction and it never fails. I never doubt my payment will be so fast that I refer my friends to use it, and I am also recommending that you use it too.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Divyesh

Admin

5.0

Apr 18, 2016

Used the software for : 2+ years

Company Size :51-200 employee

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Good customer support

I bought a product on a website using the Payumoney gateway. After a week, I checked the status on the respective website, and it was still in process. I then contacted the website but received no response from them. Then I contacted Payumoney, and they helped me get the product within a week.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Sahil

System Analyst

5.0

Jun 25, 2016

Used the software for : 2+ years

Company Size :51-200 employee

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Awesome Payment Gateway!

It's absolutely amazing to use PayUMoney as a payment gateway. It was done quite easily, and moreover, that 1% discount is what makes it more special. Would surely recommend!

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Priyanka

Technical Lead

5.0

Mar 31, 2016

Used the software for : 2+ years

Company Size :51-200 employee

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Very good product and you can use this to expand you business with out spending lots of money

What I like most about this is that you don't need to spend money to use it and to start your online payment service. Its performance is good. I have never seen any errors or issues while using it, and customer support is also very good and cooperative. There is nothing bad about it; the only thing I want to suggest is that they need to do more publicity through promotional offers so that more people become aware of this product. Thanks.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Tejasv K.

Developer

4.0

Jan 20, 2016

Used the software for : 2+ years

Company Size :51-200 employee

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Good payment gateway service to implement..

The service is used by me to implement the payment gateway on the website, and it works very well. The documentation is provided in a very clear way. It is not very hard to understand their documentation, and all types of information are given there. I am satisfied with their service. All types of payments are accepted, and the dashboard panel is great and easy to use with zero setup fees. Thanks!

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Aryan

Home user (for personal purposes)

5.0

Jan 20, 2016

Used the software for : 2+ years

Company Size :51-200 employee

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Nice discounts and good customer service

PayUMoney is one of the best payment service providers. It offers a minimum 1% discount on most websites like Domino's, Bookmyshow, ShopClues, etc. Many times they run various promotions in which they can give up to 90% cashback/discount. Excellent customer support; they called to help me once when I had a problem with a Domino's payment. Overall, I use PayUMoney regularly.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

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