Overall Pipedrive Reviews

Here's an unbiased review of Pipedrive. Discover how Pipedrive users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4.5/5

Based on 21 Reviews

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Feature 4.2

Feature

Out of 5

Ease of use 4.4

Ease of use

Out of 5

Value for money 4.3

Value for money

Out of 5

Customer support 4.4

Customer support

Out of 5

Likelihood to recommend 90%

Likelihood to recommend

Out of 100%

Pipedrive Pros and Cons Based on Customer Reviews

"Automation features save time by handling repetitive tasks like follow-up emails and reminders."

"The visual sales pipeline provides clear visibility of deal stages, helping teams manage leads effectively."

"Detailed sales analytics and reporting tools help in making informed decisions and tracking progress."

"Some users find the customer support to be slow or not always effective in resolving issues."

"Pipedrive can be relatively expensive, especially if you need additional features beyond the basic plan."

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Showing 20 out of 21 Reviews

Hear directly from customers who have used Pipedrive. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

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Harshit

Sr. Digital Marketing Manager

Used the software for : 2+ years (Daily)

Company Size :201-500 employees

5.0

Apr 04, 2024

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Review Source: Organic

Best CRM for B2B Industry

I have been using Pipedrive for more than 2 years, and it seems to be the best B2B CRM I have used so far. It has features like a chatbot, Pipedrive scheduler, and many more.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Pipedrive Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Pipedrive After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Pipedrive?

The most impressive is the pipeline where we have complete visibility of the deals we are nurturing.

What do you dislike about Pipedrive?

Nothing much, but it doesnt have the UTM tracking on the leads, and also there is no open API to push leads into the other CRMs.

What features is Pipedrive currently missing?

Nothing

Harshit G.

Sr. Digital Marketing Manager

Used the software for : 2+ years (Daily)

Company Size :201-500 employees

5.0

Feb 06, 2024

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Review Source: Organic

Perfect B2B Lead Nurturing & Tracking Platform

I set up Pipedrive for my company in September 2021 when we were using Freshsales. It has been a wonderful experience using Pipedrive as it gives you visibility.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Pipedrive After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Pipedrive?

Pipedrive provides extreme visibility of the deal stages. Features like automations, campaigns, and extreme insights are plus points.

What do you dislike about Pipedrive?

When I started with Pipedrive, there was no capping on the features, but now they have started putting capping on the usage of features. That shouldnt apply to old users.

What features is Pipedrive currently missing?

Nothing seems to be the best till now.

What other products like Pipedrive have you used or evaluated?

Fresh Sales, Zoho, Hubspot

Andres P.

CEO

Used the software for : 2+ years (Daily)

Company Size :1-10 employees

5.0

Jan 03, 2024

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Review Source: Organic

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Incentivized Review

A very good CRM SaaS

Our experience with Pipedrive has been quite positive. It is versatile, easy to use, allows integrations with other SaaS, and is a good value for money compared to other solutions out there.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Pipedrive Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Pipedrive After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Pipedrive?

The versatility. It is very flexible in setting up different funnels and helps you tremendously in managing leads.

What do you dislike about Pipedrive?

Customer support is fine but not excellent. They always respond, but they are not very quick.

What features is Pipedrive currently missing?

Could improve the project management tools.

What other products like Pipedrive have you used or evaluated?

Hubspot / Salesforce / Zendesk

Sanjana N.

Solutions Consultant

Used the software for : 6-12 months (Daily)

Company Size :11-50 employees

4.0

Nov 01, 2023

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Review Source: Organic

Pipedrive is a strong CRM system

It's particularly well-suited for small and medium-sized businesses, as well as sales teams that value simplicity and ease of use. While the basic interface is user-friendly, more complex workflows might require time and effort to set up correctly.

Feature 3

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 3

Value for money

Out of 5

Customer support 2

Customer support

Out of 5

Pipedrive After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Pipedrive?

User-Friendly Interface. Intuitive and user-friendly interface. Its easy for team members to learn and use, which can save time on training. Detailed sales analytics and reporting tools.

What do you dislike about Pipedrive?

Cost: relatively expensive, especially if you require additional features beyond the basic plan. Also, limited customer support.

What features is Pipedrive currently missing?

Customer Support

What other products like Pipedrive have you used or evaluated?

Salesforce

Emilio A.

Software Engineer

Used the software for : 1-2 years (Daily)

Company Size :51-200 employees

4.0

Aug 16, 2023

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Review Source: Organic

Improve the way sales are made

This intuitive and easy-to-use tool is designed to help sales teams organize and streamline their sales processes, enabling them to effectively close more deals.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Pipedrive After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Pipedrive?

What impressed me the most was its task automation system. Pipedrive Software will save you time by automating repetitive tasks, like sending follow-up emails or setting reminders for important calls.

What do you dislike about Pipedrive?

Although Pipedrive Software is intuitive to use, it may take some getting used to become familiar with all of its functionality.

What features is Pipedrive currently missing?

Some advanced customizations may not be available in the basic version of Pipedrive Software, which could limit its adaptation to specific business needs

What other products like Pipedrive have you used or evaluated?

At the moment I have not implemented any system, its operations are what I required

Rachit S.

Seo Manager

Used the software for : 6-12 months (Weekly)

Company Size :1001-5000 employees

5.0

Mar 20, 2023

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Review Source: Organic

Pipedrive: The Streamlined CRM Tool for Sales Teams

I found Pipedrive to be a highly effective tool for managing sales pipelines and increasing efficiency. Its user-friendly interface and customizable features made tracking and driving leads, setting goals, and measuring progress easy. However, the lack of advanced reporting and analytics tools hindered me. Overall, Pipedrive is a great tool for small to mid-sized businesses looking to streamline their sales process.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Pipedrive IOS App Experience

1 2 3 4 5 6 7 8 9 10

Pipedrive After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Pipedrive?

Pipedrive is a user-friendly tool with a simple and intuitive interface that makes it easy to use even for beginners. The visual sales pipeline feature of Pipedrive provides a clear overview of sales leads, making it easy to track and manage deals.

What do you dislike about Pipedrive?

One potential drawback of Pipedrive is that it may not be the best fit for larger businesses or enterprise-level sales teams, as it may lack some of the advanced features and customization options they require.

What features is Pipedrive currently missing?

Yes custom reporting is not that much effective as compared to some competitors

What other products like Pipedrive have you used or evaluated?

Zoho CRM

Harshit

Sr. Digital Marketing Manager

Used the software for : 1-2 years (Daily)

Company Size :51-200 employees

4.0

Mar 06, 2023

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Review Source: Organic

Ultimate CRM for B2B Business

Earlier, we were using Freshsales, but the pipeline built in Pipedrive gives us the best clarity on the deals moving through the various stages of the channel. The insights provide valuable inputs that can be used as a benchmark for our sales representatives.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 3

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Pipedrive After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Pipedrive?

The insights, moreover, provide very valuable inputs that can be used as a benchmark for our sales representatives.

What do you dislike about Pipedrive?

They offer addons like lead booster, chatbots, and forms as paid addons, which should be a part of the main Pipedrive paid plan.

What features is Pipedrive currently missing?

UTM tracking

What other products like Pipedrive have you used or evaluated?

Freshsales

Harshit G.

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Nov 03, 2021

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Review Source: Organic

One Platform to See All Your Leads Moving

This platform helps us to see the movement of all the leads along with their lead stages. I have been using Pipedrive for 1 month, and I can clearly see all the data in the insights.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 3

Customer support

Out of 5

Pipedrive Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Pipedrive After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Pipedrive?

The Pipedrive movement of the leads.

What do you dislike about Pipedrive?

Delay-based automation is not there. UTM tracking is not there.

Do you think Pipedrive delivers value for the money spent?

Yes

Are you satisfied with Pipedrive features?

No

Did implimentation of Pipedrive was easy?

No

What features is Pipedrive currently missing?

Delay based automation is not there. UTM tracking is not there.

What other products like Pipedrive have you used or evaluated?

SalesForce

How Pipedrive is better/different from its competitors?

Pipedrive allows better visibility of the leads.

Ankur R.

Used the software for : 1-2 years

Company Size :51-200 employee

3.0

May 30, 2021

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Review Source: Organic

A Good CRM to Work With

This was one of the first CRMs I've used. It has a very simple and understandable UI. You get all the major features you are looking for in a CRM. They have one of the best chat supports. Pipedrive sometimes gets slower to load and perform work; I've checked with multiple team members, and they have the same complaint. It has integrations available with major software. It's also good to see the Pipedrive logo available in the list of integrations. The automation feature is a huge plus; it's fairly simple to get an automation up and running in minutes. It lacks some features that other CRMs may provide, but it's a good CRM for any startup.

Feature 3

Feature

Out of 5

Ease of use 3

Ease of use

Out of 5

Value for money 3

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Pipedrive Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Pipedrive After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Pipedrive?

1. Easy to set up your account.2. Easy setup of the stages/pipelines.3. Very simple to merge leads.4. Integrations can help in pointing out duplicates.5. Supports Zapier to quickly link to other applications.6. Support is very quick on chat.

What do you dislike about Pipedrive?

1. Takes some time to load >> Slower than other applications.2. Lacks some features like timers on deals to track time being spent on each lead.3. Customizable reports are not available.

Do you think Pipedrive delivers value for the money spent?

No

Are you satisfied with Pipedrive features?

Yes

Did implimentation of Pipedrive was easy?

Not Sure

What features is Pipedrive currently missing?

1. Customised Reports. 2. Ability to track lead stages based on certain logic like (How many leads move from Stage A to Stage B to Stage X)

What other products like Pipedrive have you used or evaluated?

I've checked Zoho, more or less all the CRMs provide similar features with some stuff here and there. Its always advisable to check all the available platforms and take the one which fits into the requirement the best.

How Pipedrive is better/different from its competitors?

Pipedrive provides one of the best support.

Kapil

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Aug 02, 2020

Verified via Business email.

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Review Source: Organic

Pipedrive has truly streamlined our sales process. The intuitive interface and robust features make managing leads a breeze. It's like having an extra team member who never misses a follow-up. Highly recommend!

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Wilmer

Media manager

Used the software for : More than 1 year

Company Size :501-1000 employees

5.0

Jan 08, 2020

Verified via Business email.

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Review Source: Organic

A great software that has allowed us to increase sales in our company.

The increase in sales of our company and reaching a higher level of organization within the company are the greatest benefits that Pipedrive has allowed us to achieve. The results began to be noticed shortly after we signed up for this CRM sales service. We have a lot to thank Pipedrive for. Using Pipedrive is very easy. In fact, I learned to use it in a relatively short period of time. The taskbars are positioned in such a way that they facilitate the work. Its interface has been designed with users who have little experience with applications of this type in mind. Anyone without much experience can learn to use it in a matter of days. Registration is also simple. Some data is entered and voila. An email is required to subscribe to any of their plans. Another thing I like most about Pipedrive is its analytics, which allow me to analyze the summary of our sales in detail, in order to make the necessary adjustments. In fact, as a statistical tool to understand the impact of our company's sales and predict future behavior, it is valuable. Similarly, Pipedrive allows me to schedule actions such as meetings and conferences by sending me notifications via email. It is an excellent manager and assistant that allows us to always be up to date with the activities to be developed. Pipedrive really is very good.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about Pipedrive?

Using Pipedrive is very easy.

What do you dislike about Pipedrive?

For me, Pipedrive is very good. I dont have many negatives to comment on Pipedrive. I would only improve the technical support service that sometimes does not answer in time to the doubts that may arise, or sometimes the solutions they offer do not solve the problem that may be present.

David S.

Senior Software Development Engineer

Used the software for : More than 1 year

Company Size :10,001+ employees

5.0

Aug 09, 2019

Verified via Business email.

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Review Source: Organic

Pipedrive is the best!

Cling onto Pipedrive for an increase in sales and business management, not just for company teams or small businesses, but for big companies too. It is simple, fast, and effective. It helps keep track of each team's activities and their contributions to boosting sales, along with sales records and areas needing immediate progress. It is simple and does not require extensive knowledge to handle. The technical support service is very effective.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Pipedrive?

My likes about Pipedrive are: 1. It has a friendly user interface. 2. Its useful for keeping track of important business meetings, appointments, or schedules.

What do you dislike about Pipedrive?

1. It doesnt offer a free version.2. It doesnt give the privilege of customizing ones account. However, it meets the basic and necessary requirements.

Steve

Solutions Architect

Used the software for : More than 1 year

Company Size :51-200 employees

4.0

Jun 24, 2019

Verified via Business email.

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Review Source: Organic

PIpeDrive helps making sales easier

PipeDrive is a good CRM for the sales team. It helps create the right tasks and manage due dates for talking to prospects. It also assists with custom reporting. CSVs can be imported from other CRMs with data.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Pipedrive?

Pipedrive has helped us make our sales easier. It helps manage the sales deals in the right way, which helps our sales team meet expectations.

What do you dislike about Pipedrive?

There is nothing that I do not like about Pipedrive.

Rodrigo I.

CEO

Used the software for : 6-12 months

Company Size :1-10 employees

5.0

Jan 21, 2019

Verified via Business email.

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Review Source: Organic

Great CRM For Beginners

I really enjoy using this app. It's easy to use, simple, reliable, and offers a lot of integrations. I recommend it for beginners. It can also take care of all your accounts.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about Pipedrive?

Easy to use, with a lot of functions and features available.

What do you dislike about Pipedrive?

Limited integration available.

Mihir

Digital marketing executive

Used the software for : Less than 6 months

Company Size :11-50 employees

4.0

Jul 25, 2018

Verified via Business email.

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Review Source: Organic

Good CRM

Overall, the software is good and has helped me for the last 6 months. However, it needs some modifications, such as today's follow-up and this week's meetings. Otherwise, Pipedrive is a very good CRM for all marketers and salespeople.

Feature 3

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 3

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Pipedrive?

All information gathered together (all platforms).

What do you dislike about Pipedrive?

Facing difficulty with follow-ups.

Taneha

Used the software for : Less than 6 months

Company Size :5001-10,000 employees

5.0

Jun 20, 2018

Verified via Business email.

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Review Source: Organic

Track marketing campaigns.

Through this software, you will be able to manage and track campaigns across all channels. This software allows you to make smarter decisions and helps you determine where to invest. It shows the impact of your marketing activities on your sales pipeline. You can set up automatic lead scoring and routing through this software. Don't just take my word for it; use it and see the magic in your business. You'll love it.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about Pipedrive?

Manage and track campaigns across all channels, allowing you to make smarter decisions, and showing the impact of your marketing activities on the sales pipeline.

What do you dislike about Pipedrive?

I am happy with the functionality of this app.

Niraj

Used the software for : More than 1 year

Company Size :501-1000 employees

4.0

Jun 20, 2018

Verified via Business email.

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Review Source: Organic

Best Lead management software.

This software tracks all the information about your CRM leads. The timeline lets you access the most up-to-date contact information. You can write emails and even track them. Buying and selling leads can be difficult to manage, especially when you are working with multiple verticals. This powerful system simplifies the management of vendors, clients, advertisers, affiliates, and your salesforce. It delivers leads quickly and accurately to any CRM.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about Pipedrive?

Helps you track your business, import leads, add leads to your account, track competition, and automate lead assignment. Add lead scores or other CRM metrics.

What do you dislike about Pipedrive?

It only supports web apps, not Windows or Macintosh.

Parita

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Apr 21, 2017

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Review Source: Organic

CRM software offers as a relatively flexible and good functionality for its price

Pipedrive CRM software is highly customizable. Once users find their way around it, they can easily shape it according to their wishes. The workflow is flexible and makes most tasks hassle-free. As a start-up company, we wanted a product that could track potential customers for us through the sales cycle, and Pipedrive has efficiently served this purpose. My team identifies different stages in the sales cycle and, with the help of Pipedrive, tracks opportunities. The software offers relatively flexible and good functionality for its price. My staff members can easily share information and task status across the team. Pipedrive recently launched new statistics that include charts, and this feature has helped us a lot with reporting. Options for generating custom reports based on a number of filters are also available. Overall, it is much easier now to report on sales data, make presentations with those reports, and set new business strategies. All thanks to Pipedrive!

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Praful

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Apr 18, 2017

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Review Source: Organic

Awesome CRM Software

Pipedrive is a CRM tool for small and mid-sized businesses. It has the ability to visualize a company's sales pipeline. The software ensures that important conversations and activities are not overlooked. My staff, sales team, and managers like it because of its ease of use and intuitiveness. Pipedrive CRM software is very good at forecasting agreements, and its integration capabilities with other platforms like Google Apps, MailChimp, and Zapier allow us to have a seamless deal process. It has excellent visuals, interface design, and is easily adaptable so that users can manage multiple types of pipelines simultaneously. It drives my team members to log activities once they have completed their tasks, ensuring our sales projects always move forward. We started using Pipedrive to manage all our inbound and outbound leads two years ago. As my sales team grows, it gets easier to set everything up. Customize the pipeline, create filters, manage leads, schedule activities, and manage emails with this amazing CRM tool. I genuinely recommend Pipedrive.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Jignasa

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Feb 20, 2017

Verified via Business email.

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Review Source: Organic

Its excellent features!!

When thinking of a lead management system, I always choose Pipedrive. Its excellent features, interactive tools, and large scope for engagement enable me to find new ways of handling leads and converting them into sales. With this lead management software, I have successfully centralized my sales procedures. Today, my team performs much better than a few years ago. They are more clued in on their activities and, with minimal effort, make back-to-back sales from the leads.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

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