Pointel CMS
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What is Pointel CMS?
Pointel Configuration Management Solution (CMS) captures changes within your contact center and provides you with complete control over your Genesys configuration environment. It includes a detailed Genesys audit, import/export, snapshot/restore, and alerting capabilities.
Pointel CMS Starting Price
Our Awards and Recognition
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Key Features of Pointel CMS
Here are the powerful features that make Pointel CMS stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Change Request Management
- Impact Analysis
- Automated Workflows
- Approval Processes
- Change Tracking
- Audit Trails
- Role Based Access Control
- Configuration Management
- Integration With Itsm Tools
- Customizable Dashboards
- Reporting And Analytics
- Risk Assessment
- Change Calendar
- Notification And Alerts
- Document Management
- User Training And Support
- Compliance Management
- Incident Management Integration
- Service Level Management
- Knowledge Base
Pointel CMS Screenshots
Pointel CMS Specifications
Get a closer look at the technical specifications and system requirements for Pointel CMS. Find out if it's compatible with your operating system and other software.
Overall Pointel CMS Reviews
Thinking about using Pointel CMS? Check out verified user reviews & ratings based on Pointel CMS's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
Pointel CMS Pros and Cons Based on Customer Reviews
"User likes the improved visibility into configuration changes, making it easier to track and manage updates."
"Pointel CMS offers robust auditing features, reducing the time developers spend on log analysis."
"The system enhances customer experience by streamlining agent skill management and routing processes."
"The platform provides a user-friendly interface that simplifies administrative tasks."
"There are occasional performance issues during peak usage times."
"Some users find the initial setup process to be complex and time-consuming."
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Verified Reviewer
Review Source: Organic
We had a significant visibility gap regarding our configuration system from the agent skill side, including any routing changes, transaction changes, or administrative access changes. Our developers spent sleepless nights auditing logs and trying to determine when those changes were made, who made them, and how long they were active in our environment.
What do you like best about Pointel CMS?
Improved customer experience
What do you dislike about Pointel CMS?
There are no cons to mention.
Do you think Pointel CMS delivers value for the money spent?
Yes
Are you satisfied with Pointel CMS features?
Yes
Did implimentation of Pointel CMS was easy?
Yes
Alternatives of Pointel CMS
Explore alternative software options that can fulfill similar requirements as Pointel CMS. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Pointel CMS FAQs
What are the top 5 features for Pointel CMS?
The top 5 features for Pointel CMS are:
- Audit Trail
- Change Calendar
- Change Planning
- Self Service Tools
- User Onboarding
What type of customer support is available from Pointel CMS?
The available support which Pointel CMS provides is:
Where is the headquarters/company of Pointel CMS located?
The headquarters/company of Pointel CMS is located at Edison.
What types of businesses does Pointel CMS serve?
Pointel CMS serves a wide range of businesses, including but not limited to SMEs & Enterprises.
Who are the primary competitors of Pointel CMS?
The three major competitors of Pointel CMS are The Change Shop, AssurX Change and OMNITRACKER. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
