Pointel CMS
What is Pointel CMS?
Pointel Configuration Management Solution (CMS) captures changes within your contact center and provides you complete control over your Genesys configuration environment. It includes a detailed Genesys audit, import/export, snapshot/restore, and alerting capabilities.
Pointel CMS Starting Price
Our Awards and Recognition
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Pointel CMS Screenshots
Key Features of Pointel CMS
Here are the powerful features that make Pointel CMS stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Ad Intelligence
- Approval Workflow
- Audit Trail
- Certificate Lifecycle Management
- Certification Tracking
- Change Calendar
- Change Planning
- Channel Management
- Competitive Intelligence
- Compliance Management
- Content creation
- In-App Training
- Learning Management Systems (LMS)
- Market Intelligence
- Pricing Optimization
- Prioritization
Pointel CMS Specifications
Get a closer look at the technical specifications and system requirements for Pointel CMS. Find out if it's compatible with your operating system and other software.
Overall Pointel CMS Reviews
Thinking about using Pointel CMS? Check out verified user reviews & ratings based on Pointel CMS's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
Pointel CMS Pros and Cons
"Improved customer experience"
"There is no cons to mention."
1 Pointel CMS Reviews
Hear directly from customers who have used Pointel CMS. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
ElizabethL.
Used the software for : 2+ years
Company Size :51-200 employee
Best Management tool for any Contact Centers
We had a vast visibility gap into what was happening in our configuration system from the agent skill side, any routing changes, transaction changes or administrative access changes, things like that. Our developers had sleepless time auditing logs and trying to figure out where those changes made when it was made and how long it was active in our environment.
What do you like best about Pointel CMS?
Improved customer experience
What do you dislike about Pointel CMS?
There is no cons to mention.
Do you think Pointel CMS delivers value for the money spent?
Yes
Are you satisfied with Pointel CMS features?
Yes
Did implimentation of Pointel CMS was easy?
Yes
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Explore alternative software options that can fulfill similar requirements as Pointel CMS. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Pointel CMS FAQs
What are the top 5 features for Pointel CMS?
The top 5 features for Pointel CMS are:
- Audit Trail
- Change Calendar
- Change Planning
- Self Service Tools
- User Onboarding
What type of customer support is available from Pointel CMS?
The available support which Pointel CMS provides is:
Where is the headquarters/company of Pointel CMS located?
The headquarters/company of Pointel CMS is located at Edison.