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What is Pointel CMS?

Pointel Configuration Management Solution (CMS) captures changes within your contact center and provides you complete control over your Genesys configuration environment. It includes a detailed Genesys audit, import/export, snapshot/restore, and alerting capabilities.

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Pointel CMS Starting Price

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Pointel CMS Award

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Key Features of Pointel CMS

Here are the powerful features that make Pointel CMS stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Audit Trail
  • Change Calendar
  • Change Planning
  • Self Service Tools
  • User Onboarding

Pointel CMS Screenshots

Pointel CMS Specifications

Get a closer look at the technical specifications and system requirements for Pointel CMS. Find out if it's compatible with your operating system and other software.

Company Details :
Company Name : Pointel
Headquarter : Edison
Full Address : 1941 Oak Tree Rd. # 104 Edison, New Jersey 08820
Overview Provided by : Latha
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Language Support :
English
Business :
SMBs
Enterprises
Available Support :
Email

Overall Pointel CMS Reviews

Thinking about using Pointel CMS? Check out verified user reviews & ratings based on Pointel CMS's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

5/5

Based on 1 Review

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Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 0%

Likelihood to recommend

Out of 100%

Pointel CMS Pros and Cons

"Improved customer experience"

"There is no cons to mention."

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Showing 1 out of 1 Reviews

Elizabeth L.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Jun 07, 2021

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Best Management tool for any Contact Centers

We had a vast visibility gap into what was happening in our configuration system from the agent skill side, any routing changes, transaction changes or administrative access changes, things like that. Our developers had sleepless time auditing logs and trying to figure out where those changes made when it was made and how long it was active in our environment.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

What do you like best about Pointel CMS?

Improved customer experience

What do you dislike about Pointel CMS?

There is no cons to mention.

Do you think Pointel CMS delivers value for the money spent?

Yes

Are you satisfied with Pointel CMS features?

Yes

Did implimentation of Pointel CMS was easy?

Yes

Alternatives of Pointel CMS

Explore alternative software options that can fulfill similar requirements as Pointel CMS. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

Pointel CMS FAQs

What are the top 5 features for Pointel CMS?

The top 5 features for Pointel CMS are:

  • Audit Trail
  • Change Calendar
  • Change Planning
  • Self Service Tools
  • User Onboarding

What type of customer support is available from Pointel CMS?

The available support which Pointel CMS provides is:

  • Email

Where is the headquarters/company of Pointel CMS located?

The headquarters/company of Pointel CMS is located at Edison.

What types of businesses does Pointel CMS serve?

Pointel CMS serves a wide range of businesses, including but not limited to SMEs & Enterprises.

Who are the primary competitors of Pointel CMS?

The three major competitors of Pointel CMS are The Change Shop, AssurX Change and OMNITRACKER. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.

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