Pointel Survey360

Collect and Analyze Your Customer Feedback

In today's global business environment, attracting new customers while keeping existing ones loyal can be challenging. Pointel Survey360 offers a solution by allowing businesses to create and conduct surveys to obtain customer feedback and capture customer experience data. With Survey360, businesses can quickly analyze truthful, in-depth information on customer expectations and contact center operations to gain and retain their most valuable customers.

Survey360 is a browser-based application designed for contact center managers and personnel to seamlessly offer surveys after call, email, chat, or other interactions. It works with inbound, outbound, call back, web, and other customer touchpoints. The application is easy to use, with no special training needed for contact center personnel.

Key features of Survey360 include creating, collecting, analyzing, and publishing customer experience data instantly, designing, testing, and modifying surveys through a simple point-and-click browser interface, capturing valuable customer data along with feedback, and identifying issues with people, processes, and technology to take action before significant problems arise.

Survey360 also provides actionable intelligence through robust reports that allow businesses to interpret customer feedback and translate survey results into improvement recommendations across their enterprise. Businesses can integrate Survey360 with Salesforce, ServiceNow, or their in-house CRM/data warehouse solution to show customer feedback within the CRM application.

With Survey360, businesses can take control of their engagement center and get up and running quickly, with local presence for maintenance, support, and product enhancements. Survey360 is architected for optimal performance in large and small contact centers, with a proven track record of reliable performance.