Pointel Survey360
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What is Pointel Survey360?
Pointel Survey360, a Contact Center Survey Solution, is a closed-loop customer feedback solution specifically designed for business users to create and manage surveys.
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Key Features of Pointel Survey360
Here are the powerful features that make Pointel Survey360 stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Customizable Surveys
- Multi Channel Distribution
- Real Time Analytics
- Survey Templates
- Question Branching
- Response Quotas
- Anonymous Surveys
- Mobile Optimization
- Multilingual Support
- Survey Logic
- Data Export
- Third Party Integrations
- Automated Reminders
- Survey Scheduling
- Response Tracking
- Custom Branding
- Survey Collaboration
- Api Access
- Survey Security
- User Management
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Pointel Survey360 Specifications
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Pointel Survey360 Description
Here's the comprehensive description of Pointel Survey360. Gain a brief understanding of its unique features and exceptional benefits.
Collect and Analyze Your Customer Feedback
In today's global business environment, attracting new customers while keeping existing ones loyal can be challenging. Pointel Survey360 offers a solution by allowing businesses to create and conduct surveys to obtain customer feedback and capture customer experience data. With Survey360, businesses can quickly analyze truthful, in-depth information on customer expectations and contact center operations to gain and retain their most valuable customers.
Survey360 is a browser-based application designed for contact center managers and personnel to seamlessly offer surveys after call, email, chat, or other interactions. It works with inbound, outbound, call back, web, and other customer touchpoints. The application is easy to use, with no special training needed for contact center personnel.
Key features of Survey360 include creating, collecting, analyzing, and publishing customer experience data instantly, designing, testing, and modifying surveys through a simple point-and-click browser interface, capturing valuable customer data along with feedback, and identifying issues with people, processes, and technology to take action before significant problems arise.
Survey360 also provides actionable intelligence through robust reports that allow businesses to interpret customer feedback and translate survey results into improvement recommendations across their enterprise. Businesses can integrate Survey360 with Salesforce, ServiceNow, or their in-house CRM/data warehouse solution to show customer feedback within the CRM application.
With Survey360, businesses can take control of their engagement center and get up and running quickly, with local presence for maintenance, support, and product enhancements. Survey360 is architected for optimal performance in large and small contact centers, with a proven track record of reliable performance.
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Pointel Survey360 FAQs
What are the top 5 features for Pointel Survey360?
The top 5 features for Pointel Survey360 are:
- Survey Management
- Feedback Management
- Surveys & Feedback
- Customer Engagement
- Dashboard
What type of customer support is available from Pointel Survey360?
The available support which Pointel Survey360 provides is:
- Phone
Where is the headquarters/company of Pointel Survey360 located?
The headquarters/company of Pointel Survey360 is located at Edison.
What types of businesses does Pointel Survey360 serve?
Pointel Survey360 serves a wide range of businesses, including but not limited to Agencies & Enterprises.
How is Pointel Survey360 commonly used?
Pointel Survey360 is commonly used for various purposes, such as Customer Feedback, Customer Experience Management and more.
Who are the primary competitors of Pointel Survey360?
The three major competitors of Pointel Survey360 are InfoPoll, Professional Quest and Qualtrics CORE XM. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
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