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Pointel Survey360

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What is Pointel Survey360?

Pointel Survey360, a Contact Center Survey Solution is a closed-loop customer feedback solution specifically designed for business users to create and manage surveys.

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Key Features of Pointel Survey360

Here are the powerful features that make Pointel Survey360 stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

Survey Software Customer Feedback Software Customer Experience Management Software

360 Degree Feedback
A/B Testing
Abbreviation Detection
Academic/Education
Account Alerts
Account Management
Action Management
Ad hoc Analysis
Ad Hoc Reports
Aggregate Reports
Analytics
Application Development
Appointment Management
Approval Process Control
Archiving & Retention
Assignment Management
Audience Segmentation
Audience Targeting
Automatic Reset
Behavioral Mapping
Benchmarking
Budgeting & Forecasting
Call Reporting
Campaign Management
Campaign Segmentation
Campaign Tracking
Candidate Profiles
Case Management
Channel Attribution
Churn Management
Collaboration
Commenting / Notes
Communication Management
Community Management
Comparative Reports
Compensation Management
Complaint Classification
Complaint Management
Complaint Monitoring
Compliance Management
Consolidation / Roll-Up
Content Management
Contractor Management
Conversion Tracking
Corporate/Business
Cultural Alignment
Custom Survey URLs
Customer Activity Tracking
Customer Complaint Tracking
Customer DataBase
Customer Engagement
Customer Journey Mapping
Customer Lifecycle Management
Customer Review Platform
Customer Segmentation
Customer Targeting
Customizable Questions
Dashboard
Data Analysis
Data Analysis Tools
Data Capture and Transfer
Data Cleansing
Data Discovery
Data Entry Verification
Data Management
Data Synchronization
Data Visualization
Decision Tree Analysis
Defect Tracking
Dispatch Management
Drag & Drop
Duplicate Detection
Dynamic Maps
eCards
Element Analytics
Email / Online
Email Distribution
Email Marketing
Embeddable Survey
Employee Alignment
Employee Awards
Employee Guides
Equipment Tracking
Face-to-Face
Feedback Collection
Feedback Management
Filtering
Flexible Search
For Mobile
For Websites
Full Text Search
Funnel Analysis
Gamification
Goal Management
Goal Setting / Tracking
Group Summary Report
Health Score
Heatmaps
High Volume Processing
Image Entry
Individual Reports
Individualized Assessments
Issue Tracking
Key Performance Indicators
Keyword Filtering
Knowledge Management
Landing Pages / Web Forms
Live Results Tracking
Marketing Calendar
Media Planning
Member Database
Membership Management
Mis-Keyed Variation Detection
Mixed Methods Research
Mobile Survey
Moderation
Multi-Channel Collection
Multi-Channel Publishing
Multi-Language
Multi-User Collaboration
Multiple Question Types
Multivariate Testing
Negative Feedback Management
Nominations
Offline Access
Offline Response Collection
Onboarding
Online Polling
Online Voting
Panel Management
Paper-Based
Performance Appraisal
Performance Management
Performance Metrics
Phone Polling
Phone Voting
Phone-Based
Photos In Reports
PowerPoint Integration
Predictive Analytics
Presentation Tools
Print on Site
Printed Ballots
Progress Tracking
Project Management
Project Tracking
Q & A
Qualitative Analysis
Qualitative Comparative Analysis
Quality Assurance Management
Quantitative Analysis
Quantitative Content Analysis
Question Branching
Question Library
Ranked Choice Voting
Rater Selection
Rater Tracking
Real Time Editing
Referral Tracking
Release Management
Remote Document Access
Report Templates
Response Management
Review Monitoring
Review Notification
Review Request
Rewards Catalog
Rewards Points
Rules-Based Workflow
Sample Management
Scheduling
Scorecarding
Screen Activity Recording
Self Service Portal
Sensitivity Analysis
Sentiment Analysis
Site Intercept Survey
Skip Logic
SMS Polling
SMS Polling / Voting
Social media management
Social Recognition
Social Sharing
Speech Recognition
Spend Management
Split Testing
Statistical Analysis
Statistical Modeling
Statistical Relevance Analysis
Strategic Planning
Subcontractor Management
Supports Audio / Images / Video
Supports External Reviewers
Survey Management
Surveys
Surveys & Feedback
Task Management
Test / Quiz Creation
Test Scheduling
Text Analysis
Text Analytics
Text Editing
Ticket Management
Time & Attendance
Trend Analysis
Usability Testing
Usage Tracking / Analytics
User Interaction Tracking
User Journeys
User Research
User Research Analysis
Variable Workforce
Version Control
Visual Editor
Voter Authentication
Website Analytics
Weighted Voting
Win / Loss Analysis
Workflow Management

360 Degree Feedback
Activities Booking
Booking Notes
Commenting / Notes
Comprehensive Response Manager
CRM
Custom Survey URLs
Customer Support
Data Analysis Tools
Detailed Reporting & Alerts
Email Distribution
Embedded Survey
Feedback Collection
Gamification
Kiosk Survey
Live Results Tracking
Mobile Access
Mobile Support
Mobile Survey
Moderation
Multiple Question Types
Offline Response Collection
PowerPoint Integration
Promotions Management
Q & A
Rate Management
Remote Device Management
Skip Logic
SMS Polling / Voting
Tablet Surveys
Template Library
Third Party Booking
Web Surveys

360 Degree Feedback
A/B Testing
Abandoned Cart Saver
Account Alerts
Account Management
Action Management
Admissions Management
Artificial Intelligence
Attribution Modeling
Audience Segmentation
Audience Targeting
Audit Trail
Automated Testing
Behavioral Mapping
Behavioral Targeting
Branch workflows based on dynamic if-then analysis
Call Reporting
Campaign Management
Campaign Segmentation
Campaigns
Churn Management
Collaboration
Communication Management
Community Management
Complaint Monitoring
Contact Management
Content analytics
Content creation
Content Management
Content Syndication
Contextual Targeting
Conversion Tracking
CRM Integration
Customer Engagement
Customer Experience
Customer Feedback
Customer Profiles
Customer Segmentation
Dashboard
Data Import / Export
Data Integration
Data Matching
Detailed Transaction Logs
Digital Experience Monitoring
Document Management
Dynamic Maps
Element Analytics
Email Distribution
Embeddable Maps
Experience Management
Feedback Collection
Feedback Management
Flow Versioning
For Mobile
For Websites
Funnel Analysis
Gamification
GDPR Compliance
Graphical Data Presentation
Health Score
Healthcare Analytics
Historical Reporting
In-App Training
Integrations
Interactive Content
IVR
Keyword Tracking
Knowledge Management
Language Detection
Launch Management
Lead Management
Live Chat
Low-code Platform
Multi Channel Messaging API
Multi-Channel Collection
Multi-Channel Communication
Multi-Channel Marketing
Multiple Site Management
Multivariate Testing
NLP for Conversational Engagement
On-Demand Communications
Onboarding
Pageview Tracking
Patient Engagement
Personalization
Predictive Analytics
Predictive Modeling
Presentation Management
Proposal Management
Prototyping
Real Time Reporting
Recommendation Engine
Referral Source Tracking
Regression Testing
Reporting and Analytics
Reporting and Dashboards
Reports
Role Based Access Control
Screen Activity Recording
SDKs for Push & In-App messaging across browsers/OS
Security & Encryption
Segmentation
Sentiment Analysis
Site Search Tracking
Software Testing
Split Testing
Statistical Relevance Analysis
Status Page
Summarization
Survey Management
Surveys
Surveys & Feedback
Tagging
Template Management
Templates
Territorial Mapping
Test Scheduling
Text Analysis
Time on Site Tracking
Topic Clustering
Trend Analysis
Triggered Real-Time Communications
Unmoderated Testing
Usability Testing
Usage Tracking / Analytics
User Interaction Tracking
User Journeys
User Onboarding
User Research
Video Content
Visual Flow Builder for Customer Journey Orchestration
VoIP Monitoring
Website Analytics
Website Personalization

Pointel Survey360 Specifications

Get a closer look at the technical specifications and system requirements for Pointel Survey360. Find out if it's compatible with your operating system and other software.

Deployment :

Cloud Based

Subscription Plan :

Onetime(Perpetual license)

Accessibility :

API

Customization

Mobile Support

Desktop Platforms :

MacOs

Windows

Language Support :

English

Business :

Agencies

Enterprises

Available Support :

Phone

Pointel Survey360 Categories on SoftwareSuggest :

Customer Feedback Software Customer Experience Management Software

Company Details :

Company Name : Pointel

Headquarter : Edison

Website : Visit Website

Full Address : 1941 Oak Tree Rd. # 104 Edison, New Jersey 08820

Pointel Survey360 Description

Here's the comprehensive description of Pointel Survey360. Gain a brief understanding of its unique features and exceptional benefits.

Collect and Analyze Your Customer Feedback

In today's global business environment, attracting new customers while keeping existing ones loyal can be challenging. Pointel Survey360 offers a solution by allowing businesses to create and conduct surveys to obtain customer feedback and capture customer experience data. With Survey360, businesses can quickly analyze truthful, in-depth information on customer expectations and contact center operations to gain and retain their most valuable customers.

Survey360 is a browser-based application designed for contact center managers and personnel to seamlessly offer surveys after call, email, chat, or other interactions. It works with inbound, outbound, call back, web, and other customer touchpoints. The application is easy to use, with no special training needed for contact center personnel.

Key features of Survey360 include creating, collecting, analyzing, and publishing customer experience data instantly, designing, testing, and modifying surveys through a simple point-and-click browser interface, capturing valuable customer data along with feedback, and identifying issues with people, processes, and technology to take action before significant problems arise.

Survey360 also provides actionable intelligence through robust reports that allow businesses to interpret customer feedback and translate survey results into improvement recommendations across their enterprise. Businesses can integrate Survey360 with Salesforce, ServiceNow, or their in-house CRM/data warehouse solution to show customer feedback within the CRM application.

With Survey360, businesses can take control of their engagement center and get up and running quickly, with local presence for maintenance, support, and product enhancements. Survey360 is architected for optimal performance in large and small contact centers, with a proven track record of reliable performance.

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Pointel Survey360 FAQs

What are the top 5 features for Pointel Survey360?

The top 5 features for Pointel Survey360 are:

Survey Management
Feedback Management
Surveys & Feedback
Customer Engagement
Dashboard

What type of customer support is available from Pointel Survey360?

The available support which Pointel Survey360 provides is:

Phone
Email

Where is the headquarters/company of Pointel Survey360 located?

The headquarters/company of Pointel Survey360 is located at Edison.

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