Best Best Problem Management Software
Best Problem management software is Zoho Desk, Zendesk, SoftExpert Problem, Sunrise Service Management, Jira, SolarWinds, and Zoho Projects. Don’t let the problems renew business operations; manage them like a pro with one of Best problem management software systems.



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List of 23 Best Problem Management Software
Category Champions | 2025
Zoho Desk powers faster issue resolution
Product Description
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Its customizable, convenient to use, and doesnt cost you a fortune. Part of Zohos 45+ strong suite of business software. Read More About Zoho Desk
Zoho Desk Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Integrations
- Customer Self Service Portal
- Customizable Dashboards
- Role Based Access Control
- Ai And Chatbots
- Advanced Reporting And Analytics
- Time Tracking
- Automations And Workflows
- View all Features
Zoho Desk Features and Usability-Based User Satisfaction Score
Category Champions | 2025
Product Description
Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive... Read More About Zendesk
Zendesk Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Macros
- Collaboration Tools
- Ticketing System
- Email Integration
- Ai Powered Bots
- Custom Fields
- Triggers
- Ticket Views
- View all Features
Support Team
$ 19
Agent/Month
Support Professional
$ 55
Agent/Month
Support Enterprise
$ 115
Agent/Month
Suite Team
$ 55
Agent/Month
Zendesk Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
SoftExpert Problem is a comprehensive solution designed to streamline problem-solving processes within organizations. It enhances efficiency by identifying, analyzing, and resolving issues systematically, ensuring continuous improvement and compliance with industry standards. Ideal for fostering a proactive problem-solving culture. Read More About SoftExpert Problem
SoftExpert Problem Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Integration Capabilities
- Change Management
- Mobile Access
- User Management
- Workflow Automation
- Knowledge Base
- Audit Trail
- Incident Management
- View all Features
SoftExpert Problem Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
SolarWinds is a database software that includes remote access, asset tracking, backup, and monitoring. This DBMS has a nice user interface. Its database system is trusted by a lot of users to create, retrieve, update, and manage their data. Read More About SolarWinds
SolarWinds Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Ip Address Manager
- Papertrail
- Virtualization Manager
- Storage Resource Monitor
- Database Performance Analyzer
- User Device Tracker
- Network Topology Mapper
- Web Performance Monitor
- View all Features
Starter
$ 2995
Onetime
SolarWinds Features and Usability-Based User Satisfaction Score
Category Champions | 2025
Product Description
Jira is an issue tracking software, developed by Atlassian. It provides bug tracking, issue tracking, and project management features for small, medium, and large teams. Read More About Jira Software
Jira Software Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Backlog Management
- Custom Workflows
- Custom Dashboards
- Notifications
- Agile Reporting
- Integrations
- Permissions Management
- Time Tracking
- View all Features
Free
$ 0
Per Month
Standard
$ 8
Per Month
Premium
$ 15
Per Month
Jira Software Features and Usability-Based User Satisfaction Score
Category Champions | 2025
Product Description
Zoho's task management software is the best way to keep track of everything, from simple tasks to complex projects - all in one place. Read More About Zoho Projects
Zoho Projects Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Time Tracking
- Milestone Tracking
- Gantt Charts
- Budgeting
- Resource Utilization
- Integrations
- Calendar Integration
- Reporting And Analytics
- View all Features
Free
$ 0
Up to 3 users
Premium
$ 4
User/Month, Billed Annually
Enterprise
$ 9
User/Month, Billed Annually
Zoho Projects Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Built for education & the public sector, it is a project portfolio management tool that offers a suite of project management applications such as document management, resource management, and time tracking. It can be scaled up to match any business size. Read More About TeamDynamix
TeamDynamix Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Project Templates
- Portfolio Management
- Milestone Tracking
- Kanban Boards
- Document Management
- Task Management
- Change Management
- Collaboration Tools
- View all Features
TeamDynamix Features and Usability-Based User Satisfaction Score
Emergents | 2025
Turning Ticket Management into an Exceptional Cust
Product Description
Known to serve a wide range of industries, BOSS Solution, one of the leading IT asset management processes, has a very robust central support system. The ability of this asset management system to detect products and devices automatically makes it stand out from the crowd. Read More About BOSSDesk
BOSSDesk Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Compliance Management
- Barcode Scanning
- Custom Fields
- Vendor Management
- Multi Site Management
- Mobile Access
- Asset Tracking
- Check In/check Out
- View all Features
Essential
$ 19
Agent/Month
Professional
$ 29
Agent/Month
BOSSDesk Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
SmartSheet is the world's leading enterprise SaaS-based collaboration solution for organizations, making it easy to manage and automate work. It combines the ease of use of a spreadsheet with collaborative file sharing. Read More About Smartsheet
Smartsheet Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Reporting
- Task Management
- Portfolio Management
- Alerts And Reminders
- Collaboration Tools
- Gantt Charts
- Risk Management
- Calendar View
- View all Features
Free
$ 0
User/Month
Pro
$ 9
User/Month
Business
$ 32
User/Month
Smartsheet Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Onspring is a dynamic supplier management software that simplifies the process of reporting and managing data, besides streamlining your workflow. This simple software has an easy-to-use interface. It also offers outstanding technical support to its users. Read More About Onspring
Onspring Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Data Import/export
- Reporting And Analytics
- Mobile Access
- Document Management
- Vendor Risk Assessment
- Customizable Dashboards
- Performance Monitoring
- Incident Management
- View all Features
Onspring Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
SMART SERVICE DESK ITSM is a versatile solution designed to streamline your service management processes. With flexible modular licensing, it helps significantly cut costs while offering robust features, seamless integrations, and mobile app support to enhance customer satisfaction. Read More About SMART SERVICE DESK ITSM
SMART SERVICE DESK ITSM Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Self Service Portal
- Calendar Integration
- Mobile Access
- Email Integration
- Service Request Management
- Survey Management
- Change Management
- Task Management
- View all Features
SMART SERVICE DESK ITSM Features and Usability-Based User Satisfaction Score
Contenders | 2025
Software by Tecknodreams Software Consulting Pvt. Ltd
Product Description
SapphireIMS is a comprehensive IT service management solution, offering robust features like asset tracking, incident management, and workflow automation. It enhances operational efficiency, ensures compliance, and provides real-time insights, empowering businesses to streamline processes and improve service delivery. Read More About SapphireIMS
SapphireIMS Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Integration Capabilities
- Asset Tagging
- Asset Tracking
- Dashboard And Analytics
- Financial Management
- Software Asset Management
- Hardware Asset Management
- Vendor Management
- View all Features
SapphireIMS Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
Freshservice is a cloud-based ITIL Service Desk & IT Service Management (ITSM) solution that adds user experience on top of powerful Ticketing & Asset Management capabilities, serving more than 20,000 customers worldwide. Read More About Freshservice
Freshservice Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Asset Management
- Cmdb (configuration Management Database)
- Service Catalog
- Knowledge Base
- Service Level Agreements (slas)
- Incident Management
- Release Management
- Change Management
- View all Features
Starter
$ 19
Agent/Month Billed annually
Growth
$ 50
Agent/Month Billed annually
Pro
$ 101
Agent/Month Billed annually
Freshservice Features and Usability-Based User Satisfaction Score
Contenders | 2025
One platform to automate end-to-end customer journ
Product Description
Creatio is a global vendor of a no-code platform built for large organizations to streamline workflows and CRM. With unlimited customization, scalable solutions, and ready-to-use tools, Creatio empowers enterprises to own their automation with ease. Read More About Creatio
Creatio Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Sales Forecasting
- Social Media Integration
- Contact Management
- Opportunity Management
- Case Management
- Service Level Agreement (sla) Management
- Document Management
- Email Marketing
- View all Features
Creatio Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
Ivanti IT Asset Management (ITAM) is a complete and best asset management software designed for small and medium businesses. It is a business practice that includes overseeing and enhancing the purchase, arrangement, support, use, and disposal of software resources within an organization. Read More About Ivanti IT Asset Management
Ivanti IT Asset Management Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Financial Management
- Reporting And Analytics
- Cloud Asset Management
- User Access Management
- Vendor Management
- Integration Capabilities
- Software License Management
- Hardware Inventory
- View all Features
Ivanti IT Asset Management Features and Usability-Based User Satisfaction Score
Contenders | 2025
Help desk software with asset & project management
Product Description
ManageEngine ServiceDesk Plus is a web-based, easy-to-use help desk and asset management software that integrates ticketing, asset tracking, purchasing, project management, contract management, and knowledge base in one low-cost package. Read More About ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Automations
- Service Catalog
- Purchase Management
- Change Management
- Reporting And Analytics
- User Survey
- Knowledge Base
- Customizable Dashboards
- View all Features
Standard Edition
$ 8
Technician/Month
Professional Edition
$ 16
Technician/Month
Enterprise Edition
$ 49
Technician/Month
ManageEngine ServiceDesk Plus Features and Usability-Based User Satisfaction Score
Category Champions | 2025
Non-coding process management software
Product Description
CMW Platform provides non-coding workflow software for business process modeling and management, workflow automation, and productivity boosts. Minimize dependency on IT and empower non-technical users to design, run, and modify workflows with drag-and-drop simplicity. Read More About CMW Platform
CMW Platform Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Task Management
- Notifications And Alerts
- Resource Management
- Pre Built Templates
- Mobile Access
- Workflow Designer
- Time Tracking
- Collaboration Tools
- View all Features
Basic
$ 30
User/Month
CMW Platform Features and Usability-Based User Satisfaction Score
Category Champions | 2025
Solution to boost your IT team’s performance
Product Description
Vitalize your IT service management practices with a robust ServiceNow ITSM solution to enhance the performance of your IT team, minimize IT expenses, and improve IT and business service availability. Read More About ServiceNow ITSM
ServiceNow ITSM Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Service Catalog
- Incident Management
- Workflow Automation
- Knowledge Management
- Self Service Portal
- Configuration Management Database (cmdb)
- Performance Analytics
- Reporting And Dashboards
- View all Features
ServiceNow ITSM Features and Usability-Based User Satisfaction Score
Emergents | 2025
Award Winning IT Service and Asset Mgmt Software
Product Description
Alloy Navigator is a complete IT Service and Asset Management solution, based on ITIL and industry best practices, that offers an intuitive and easy-to-use approach to conducting Help Desk Ticketing, Software Licensing, Knowledge Management, and Hardware and Software Auditing. Read More About Alloy Navigator
Alloy Navigator Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Change Management
- Workflow Automation
- Sla Management
- Self Service Portal
- Service Request Management
- Task Management
- Configuration Management Database (cmdb)
- Asset Management
- View all Features
One-time License, Subscription
$ 11
User/Month
Alloy Navigator Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
HaloITSM is an all-in-one IT Service Management (ITSM) tool designed to serve organizations of all sizes and from any industry. Tailored to you, HaloITSM enables you to connect your enterprises global teams and improve your service. Read More About HaloITSM
HaloITSM Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Knowledge Management
- Customizable Dashboards
- Task Management
- Reporting And Analytics
- Workflow Automation
- Configuration Management Database (cmdb)
- Problem Management
- Change Management
- View all Features
The ITSM System
$ 49
User/Month
HaloITSM Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
InvGate Service Desk is a versatile no-code ITSM solution designed to streamline ticket management and automate workflows for high-output teams. It offers robust customization, AI capabilities, and a unified platform to enhance service delivery and asset management. Read More About InvGate Service Desk
InvGate Service Desk Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Ticket Management
- Automations
- Multi Language Support
- Self Service Portal
- Problem Management
- Customizable Dashboards
- Third Party Integrations
- Change Management
- View all Features
InvGate Service Desk Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Compliance Foresight is a scalable GRC Framework available both on-premise and on a SaaS model. The entire solution has a modular approach and can be launched within a few clicks. The solution is very easy to use with ready-to-use integrations and automations. Read More About Compliance Foresight
Compliance Foresight Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Compliance Management
- Audit Management
- Incident Management
- Third Party Risk Management
- Business Continuity Management
- Risk Management
- Data Privacy Management
- Document Management
- View all Features
Compliance Foresight Features and Usability-Based User Satisfaction Score
Emergents | 2025
Deliver Intelligent & Reliable IT Service for Digi
Product Description
Motadata offers cutting-edge IT monitoring and management software, harnessing real-time processing, correlation, and intelligent visualization techniques to extract valuable business insights from IT, network, and security data. Read More About Motadata ServiceOps
Motadata ServiceOps Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Knowledge Management
- Workflow Automation
- Configuration Management Database (cmdb)
- Project Management
- Reporting And Analytics
- Api Integration
- Ldap/ad Integration
- Release Management
- View all Features
Motadata ServiceOps Features and Usability-Based User Satisfaction Score
FAQs
What is Problem Management Software?
Problem management software is used to identify concerns and impacted areas, detect root causes, severity of problem, and strategy building for problem resolution.