Best Problem Management Software in 2025
Best Problem management software is Zoho Desk, Zendesk, SoftExpert Problem, Sunrise Service Management, Jira, SolarWinds, and Zoho Projects. Don’t let the problems renew business operations; manage them like a pro with one of Best problem management software systems.
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Most Popular Problem Management Software
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List of 20 Best Problem Management Software
Category Champions | 2025
Zoho Desk powers faster issue resolution
Product Description
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Its customizable, convenient to use, and doesnt cost you a fortune. Part of Zohos 45+ strong suite of business software. Read More About Zoho Desk
Zoho Desk Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Ai And Chatbots
- Knowledge Base
- Multi Department Support
- Role Based Access Control
- Customer Self Service Portal
- Ticket Management
- Integrations
- Macros
- View all Features
Zoho Desk Features and Usability-Based User Satisfaction Score
Category Champions | 2025
Product Description
Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive... Read More About Zendesk
Zendesk Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Macros
- Ticketing System
- Collaboration Tools
- Customizable Branding
- Custom Fields
- Mobile App
- Reporting And Analytics
- Ai Powered Bots
- View all Features
Support Team
$ 19
Agent/Month
Support Professional
$ 55
Agent/Month
Support Enterprise
$ 115
Agent/Month
Suite Team
$ 55
Agent/Month
Zendesk Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
SolarWinds is a database software that includes remote access, asset tracking, backup, and monitoring. This DBMS has a nice user interface. Its database system is trusted by a lot of users to create, retrieve, update, and manage their data. Read More About SolarWinds
SolarWinds Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Web Performance Monitor
- Network Performance Monitor
- Patch Manager
- Network Topology Mapper
- Log & Event Manager
- Server Configuration Monitor
- Netflow Traffic Analyzer
- Storage Resource Monitor
- View all Features
Starter
$ 2995
Onetime
SolarWinds Features and Usability-Based User Satisfaction Score
Category Champions | 2025
Product Description
Jira is an issue tracking software, developed by Atlassian. It provides bug tracking, issue tracking, and project management features for small, medium, and large teams. Read More About Jira Software
Jira Software Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Advanced Search (jql)
- Integrations
- Kanban Boards
- Mobile App
- Automation Rules
- Custom Workflows
- Agile Reporting
- Roadmaps
- View all Features
Free
$ 0
Per Month
Standard
$ 8
Per Month
Premium
$ 15
Per Month
Jira Software Features and Usability-Based User Satisfaction Score
Category Champions | 2025
Product Description
Zoho's task management software is the best way to keep track of everything right from simple tasks to complex projects - all in one place. Zoho Projects has a drag-and-drop interface that makes new automations easier to visualize and deploy. Read More About Zoho Projects
Zoho Projects Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Mobile Access
- Budgeting
- Timesheet Management
- Integrations
- Project Templates
- Collaboration Tools
- Client Portal
- Task Management
- View all Features
Free
$ 0
Up to 3 users
Premium
$ 4
User/Month, Billed Annually
Enterprise
$ 9
User/Month, Billed Annually
Zoho Projects Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Built for education & the public sector, it is a project portfolio management tool that offers a suite of project management applications such as document management, resource management, and time tracking. It can be scaled up to match any business size. Read More About TeamDynamix
TeamDynamix Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Gantt Charts
- Change Management
- Project Management
- Resource Management
- Dependency Tracking
- Risk Management
- Reporting And Analytics
- Issue Tracking
- View all Features
TeamDynamix Features and Usability-Based User Satisfaction Score
Emergents | 2025
Turning Ticket Management into an Exceptional Cust
Product Description
Known to serve a wide range of industries, BOSS Solution, one of the leading IT asset management processes, has a very robust central support system. The ability of this asset management system to detect products and devices automatically makes it stand out from the crowd. Read More About BOSSDesk
BOSSDesk Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Asset Lifecycle Management
- User Permissions
- Multi Site Management
- Check In/check Out
- Custom Fields
- Compliance Management
- Inventory Management
- Integration Capabilities
- View all Features
Essential
$ 19
Agent/Month
Professional
$ 29
Agent/Month
BOSSDesk Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
SmartSheet is the world's leading enterprise SaaS-based collaboration solution for organizations, making it easy to manage and automate work. It combines the ease of use of a spreadsheet with collaborative file sharing. Read More About Smartsheet
Smartsheet Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Templates
- Automations
- Activity Log
- Time Tracking
- Task Management
- Integrations
- Calendar View
- Alerts And Reminders
- View all Features
Free
$ 0
User/Month
Pro
$ 9
User/Month
Business
$ 32
User/Month
Smartsheet Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Onspring is a dynamic supplier management software that simplifies the process of reporting and managing data, besides streamlining your workflow. This simple software has an easy-to-use interface. It also offers outstanding technical support to its users. Read More About Onspring
Onspring Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Vendor Onboarding
- Incident Management
- Alerts And Notifications
- Vendor Portal
- Contract Management
- Scorecards
- Mobile Access
- Vendor Risk Assessment
- View all Features
Onspring Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
SMART SERVICE DESK ITSM is a versatile solution designed to streamline your service management processes. With flexible modular licensing, it helps significantly cut costs while offering robust features, seamless integrations, and mobile app support to enhance customer satisfaction. Read More About SMART SERVICE DESK ITSM
SMART SERVICE DESK ITSM Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Incident Management
- Reporting And Analytics
- Service Level Management
- Role Based Access Control
- Multi Language Support
- Self Service Portal
- Configuration Management Database (cmdb)
- Sla Management
- View all Features
SMART SERVICE DESK ITSM Features and Usability-Based User Satisfaction Score
Contenders | 2025
Software by Tecknodreams Software Consulting Pvt. Ltd
Product Description
SapphireIMS is a comprehensive IT service management solution, offering robust features like asset tracking, incident management, and workflow automation. It enhances operational efficiency, ensures compliance, and provides real-time insights, empowering businesses to streamline processes and improve service delivery. Read More About SapphireIMS
SapphireIMS Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Asset Discovery
- License Management
- Vendor Management
- Compliance Management
- Dashboard And Analytics
- Asset Inventory Management
- Hardware Asset Management
- Procurement Management
- View all Features
SapphireIMS Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
Freshservice is a cloud-based ITIL Service Desk & IT Service Management (ITSM) solution that adds user experience on top of powerful Ticketing & Asset Management capabilities, serving more than 20,000 customers worldwide. Read More About Freshservice
Freshservice Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Reporting And Analytics
- Time Tracking
- Project Management
- Incident Management
- Orchestration
- Vendor Management
- Problem Management
- Contract Management
- View all Features
Starter
$ 19
Agent/Month Billed annually
Growth
$ 50
Agent/Month Billed annually
Pro
$ 101
Agent/Month Billed annually
Freshservice Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
Creatio is the only agentic platform for CRM and workflows that has no-code and AI at its core. We help midsize and large organizations automate customer and operational workflows by natively combining applications and AI agents within a single platform. Achieving this by natively combining... Read More About Creatio
Creatio Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Field Sales Management
- Account Management
- Customer Segmentation
- Collaboration Tools
- Sales Forecasting
- Knowledge Management
- Workflow Automation
- Contact Management
- View all Features
Growth
$ 25
User/Month
Enterprise
$ 55
User/Month
Unlimited
$ 85
User/Month
Creatio Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
Ivanti IT Asset Management (ITAM) is a complete and best asset management software designed for small and medium businesses. It is a business practice that includes overseeing and enhancing the purchase, arrangement, support, use, and disposal of software resources within an organization. Read More About Ivanti IT Asset Management
Ivanti IT Asset Management Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Customizable Dashboards
- Procurement Management
- User Access Management
- Contract Management
- Financial Management
- Software License Management
- Reporting And Analytics
- Mobile Device Management
- View all Features
Ivanti IT Asset Management Features and Usability-Based User Satisfaction Score
Contenders | 2025
Help desk software with asset & project management
Product Description
ManageEngine ServiceDesk Plus is a web-based, easy-to-use help desk and asset management software that integrates ticketing, asset tracking, purchasing, project management, contract management, and knowledge base in one low-cost package. Read More About ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Knowledge Base
- Project Management
- Asset Management
- Integrations
- Multi Site Support
- Cmdb
- Change Management
- Contract Management
- View all Features
Standard Edition
$ 8
Technician/Month
Professional Edition
$ 16
Technician/Month
Enterprise Edition
$ 49
Technician/Month
ManageEngine ServiceDesk Plus Features and Usability-Based User Satisfaction Score
Category Champions | 2025
Non-coding process management software
Product Description
CMW Platform provides non-coding workflow software for business process modeling and management, workflow automation, and productivity boosts. Minimize dependency on IT and empower non-technical users to design, run, and modify workflows with drag-and-drop simplicity. Read More About CMW Platform
CMW Platform Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Audit Trail
- Task Management
- Document Management
- Role Based Access Control
- Notifications And Alerts
- Collaboration Tools
- Process Automation
- Reporting And Analytics
- View all Features
Basic
$ 30
User/Month
CMW Platform Features and Usability-Based User Satisfaction Score
Category Champions | 2025
Solution to boost your IT team’s performance
Product Description
Vitalize your IT service management practices with a robust ServiceNow ITSM solution to enhance the performance of your IT team, minimize IT expenses, and improve IT and business service availability. Read More About ServiceNow ITSM
ServiceNow ITSM Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Release Management
- Incident Management
- Workflow Automation
- Service Catalog
- Request Management
- Problem Management
- Predictive Intelligence
- Integration Hub
- View all Features
ServiceNow ITSM Features and Usability-Based User Satisfaction Score
Emergents | 2025
Award Winning IT Service and Asset Mgmt Software
Product Description
Alloy Navigator is a complete IT Service and Asset Management solution, based on ITIL and industry best practices, that offers an intuitive and easy-to-use approach to conducting Help Desk Ticketing, Software Licensing, Knowledge Management, and Hardware and Software Auditing. Read More About Alloy Navigator
Alloy Navigator Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Problem Management
- Workflow Automation
- Asset Management
- Notification And Alerts
- Task Management
- Calendar Integration
- Active Directory Integration
- Knowledge Base
- View all Features
One-time License, Subscription
$ 11
User/Month
Alloy Navigator Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
HaloITSM is an all-in-one IT Service Management (ITSM) tool designed to serve organizations of all sizes and from any industry. Tailored to you, HaloITSM enables you to connect your enterprises global teams and improve your service. Read More About HaloITSM
HaloITSM Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Role Based Access Control
- Customizable Dashboards
- Service Level Management
- Mobile Access
- Third Party Integrations
- Incident Management
- Reporting And Analytics
- Customer Satisfaction Surveys
- View all Features
The ITSM System
$ 49
User/Month
HaloITSM Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
InvGate Service Desk is a versatile no-code ITSM solution designed to streamline ticket management and automate workflows for high-output teams. It offers robust customization, AI capabilities, and a unified platform to enhance service delivery and asset management. Read More About InvGate Service Desk
InvGate Service Desk Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Automations
- Workflow Management
- Knowledge Base
- Customizable Dashboards
- Change Management
- Service Catalog
- Sla Management
- Multi Language Support
- View all Features
InvGate Service Desk Features and Usability-Based User Satisfaction Score
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FAQs
What is Problem Management Software?
Problem management software is used to identify concerns and impacted areas, detect root causes, severity of problem, and strategy building for problem resolution.