ProProfs Help Desk
What is ProProfs Help Desk?
ProProfs Help Desk Software is a cloud-based ticketing system designed to delight customers. Shared inbox, email-like interface, canned responses, collaborative email, ticket prioritization, issue tracking, reporting are crucial features of ProProfs Help Desk.
ProProfs Help Desk Starting Price
$ 30/Per Month
ProProfs Help Desk Awards
Get an Overview for the Leaders Matrix at glance
Our Awards and Recognition
ProProfs Help Desk Screenshots
Key Features of ProProfs Help Desk
- Customer Management
- Knowledge Management
- Task Management
- Call Routing
- Customer Feedback
- Workflow Management
- Collaboration
- Issue Management
- Surveys & Feedback
- Known Issue Management
- Ticket Management
- Issue Tracking
- Third Party Integration
- Team Management
- Communication Management
- Customer Support Tracking
ProProfs Help Desk Users
Business
- Freelancers
- StartUps
- SMEs
- Agencies
- Enterprises
Available Support
- Phone
- Live Support
- Training
- Tickets
Specifications
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Deployment:
Cloud Based
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Payment:
Monthly, Yearly
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Api
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Customization
-
Mobile Support
Desktop Platforms
-
Web App
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Windows
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Mac
Mobile Platforms
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Android
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iOS
Language Support
- English
ProProfs Help Desk Categories on SoftwareSuggest
ProProfs Help Desk Pricing
- 3 Users
- Unlimited Inboxes
- Unlimited Tickets
- Unlimited Departments & Teams
- Unlimited Ticket History
- Auto-Response
- Canned Responses
- Ticket Ratings
- Enterprise Reports
- Routing
- Child Tickets
- Roles & Permissions
- Audit & Admin Controls
- SLA & Custom License
Company Details
ProProfs
6800 Altamor Drive, Los Angeles, CA 90045 USA
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Available on request
Available on request
ProProfs Help Desk Description
If you are a business that caters to the customer service industry, a delightful customer experience is your ultimate objective. ProProfs Help Desk plays a crucial role in fulfilling your business goal. The cloud-based ticketing system is powered by collaborative shared inbox functionality. This feature-rich issue tracking software enables businesses to track all customer queries and requests in a single place. ProProfs Help Desk helps to offer a timely response to your customers through child tickets; leaving them delighted. Prioritization, canned responses, and team commenting enable faster ticket resolution time.
Equipping your agents with a help desk ticketing system is the need of the hour. The shared inbox feature of ProProfs Help Desk enables your agents to manage all customer-facing inboxes. These customer-facing inboxes can be [email protected], [email protected], [email protected], [email protected], or [email protected] Collaborative email interface, thus, ensures that no customer issue or request is missed or left unattended. You can retain existing customers as they feel delighted with timely responses.
When you assign a single ticket to a team, a large number of people can view it and make notes and internal comments for quick ticket resolution. You can now assign tickets based on priorities. Label and mark tickets that need immediate action. Canned responses and rule-based automated messages let you automatically communicate at the time of ticket creation, update, assignment, and resolution. Timely responses make your customer service more reliable.
Besides, you can improve your customer service and agent performance with smart reports and surveys. ProProfs Help Desk comes integrated with ProProfs Survey Maker. With this survey tool, creating Net Promoter Score (NPS) surveys and customer surveys becomes easy. Capturing customer feedback through these surveys helps you to measure customer delight. Monitoring help desk ratings over time keep track of your agents’ performance both individually and in the team. Training agents scoring low on these ratings, thus, becomes indispensable for a delightful customer experience.
Who Uses ProProfs Help Desk?
Customer success managers, help desk managers, and system administrators need help desk ticketing software for efficient management of customer support queries and requests.
ProProfs Help Desk Customers
Alternatives of ProProfs Help Desk
Starting at $ 5
Starting at $ 8
ProProfs Help Desk Videos
Integrations
Salesforce, ProProfs Chat, ProProfs Knowledge Base
Overall Reviews
ProProfs Help Desk Pros and Cons
Pros
"Many businesses have recommended the ProProfs help desk tool to us after they adopted multiple ProProfs products recently. We use it to manage all our inbound and outbound email communications."
"The software makes it easier for customers to reach our support team via multiple channels like live chat, email, chatbot, self-service, web forms, etc."
"We are in love with this tool’s simplicity and affordability. The interface feels so familiar that you will feel as if using Gmail or any other popular email client for that matter."
Cons
"ProProfs Help Desk lacks advanced reporting features. However, you can track basic help desk metrics such as resolution time, response time, agent ratings, and more."
"We have integrated ProProfs with our Salesforce CRM account. However, I feel there need to be more integration options for users."
"Nothing major that we could spot. However, the tool lacks advanced reporting options."
ProProfs Help Desk Reviews (24)
Bernice S.
Marketing Associate
Used the software for : 6-12 months (Daily)
Company Size :11-50 employees
One of the best ticketing software available in the market
We started using ProProfs Help Desk as a replacement for our in-house ticketing system. The tool was recommended to us by many businesses who had lately adopted multiple ProProfs products. We use this tool to efficiently handle all our inbound and outbound email communications from one place.
ProProfs Help Desk Mobile App Experience
ProProfs Help Desk After Sales Service Rating
What do you like best about ProProfs Help Desk?
Many businesses have recommended the ProProfs help desk tool to us after they adopted multiple ProProfs products recently. We use it to manage all our inbound and outbound email communications.
What do you dislike about ProProfs Help Desk?
ProProfs Help Desk lacks advanced reporting features. However, you can track basic help desk metrics such as resolution time, response time, agent ratings, and more.
What features is ProProfs Help Desk currently missing?
It would be great if there were more integration options available
Charles j.
Senior Customer Service Associate
Used the software for : 6-12 months (Daily)
Company Size :201-500 employees
Imagine offering 24x7 delightful support to every single customer
ProProfs Help Desk has successfully put customer service at the heart of our business. The tool has allowed our global team to deliver high-quality service worldwide. As a result, customers can get timely support without initiating multiple contacts.
ProProfs Help Desk Mobile App Experience
ProProfs Help Desk After Sales Service Rating
What do you like best about ProProfs Help Desk?
The software makes it easier for customers to reach our support team via multiple channels like live chat, email, chatbot, self-service, web forms, etc.
What do you dislike about ProProfs Help Desk?
We have integrated ProProfs with our Salesforce CRM account. However, I feel there need to be more integration options for users.
What features is ProProfs Help Desk currently missing?
Not such missing feature
How ProProfs Help Desk is better/different from its competitors?
The tool is really quick to load and you can start addressing customer concerns almost immediately. Do give it a try. Cheers!
Peter C.
Marketing Manager
Used the software for : 6-12 months (Daily)
Company Size :51-200 employee
Track all complaints and requests in one place
ProProfs Help Desk has been an incredible addition to our customer service team’s tool stack. We have created better accountability for agents as they can see all their tasks and support tickets simultaneously.
ProProfs Help Desk Mobile App Experience
ProProfs Help Desk After Sales Service Rating
What do you like best about ProProfs Help Desk?
We are in love with this tool’s simplicity and affordability. The interface feels so familiar that you will feel as if using Gmail or any other popular email client for that matter.
What do you dislike about ProProfs Help Desk?
Nothing major that we could spot. However, the tool lacks advanced reporting options.
What features is ProProfs Help Desk currently missing?
no
How ProProfs Help Desk is better/different from its competitors?
The tool is better than its counterparts in multiple ways. Firstly, with an intuitive ticketing system, you can track the progress of all ongoing tickets. Secondly, you can determine agent roles and responsibilities to protect access to certain help desk features.
Ben
Customer Specialist
Used the software for : 6-12 months (Daily)
Company Size :51-200 employee
Perfect ticketing system for small to mid-sized businesses
I like the fact that you can get started with this tool in literally no time at all. The interface is simple and resembles Gmail’s interface. You can see all your support conversations and monitor team performance at a glance.
ProProfs Help Desk Mobile App Experience
ProProfs Help Desk After Sales Service Rating
What do you like best about ProProfs Help Desk?
I would say that ProProfs Help Desk is miles ahead of its counterparts because of two reasons. One, you get a complete customer support suite including knowledge base, survey, ticketing system, live chat, etc. Secondly, their pricing is unbelievable. There is a forever free plan and the paid plan starts at $10/month for every agent.
What do you dislike about ProProfs Help Desk?
Everything has been working pretty well as of now. I will update once I find any major drawbacks.
What features is ProProfs Help Desk currently missing?
Since we use Slack for internal communications, I would love to see a Slack integration soon.
Raj S.
Senior Associate
Used the software for : Less than 6 months (Daily)
Company Size :51-200 employee
Efficient ticketing system with tangible results
Overall, the experience has been excellent. We started with their free plan and soon switched to the premium version. Since then, we have constantly improved on metrics such as ticket response time, CSAT, resolution time, and more. Highly recommended!
ProProfs Help Desk Mobile App Experience
What do you like best about ProProfs Help Desk?
ProProfs offers a simple yet impactful ticketing system that works like a charm. As soon as the customer shares his problem, a new ticket is created and agents are notified about the same with automated alerts. You can easily see who is working on which ticket and monitor agent performance in real-time.
What do you dislike about ProProfs Help Desk?
Everything has been great so far with this tool. You get a lot of amazing features at such a minimal cost.
What features is ProProfs Help Desk currently missing?
Integration option
ProProfs Help Desk FAQs
How much does ProProfs Help Desk cost?
The starting price of ProProfs Help Desk is $ 30/Per Month. It has different pricing plans:
- PREMIUM : $ 30/Per Month
ProProfs Help Desk also provides a free trial to users.
What apps do ProProfs Help Desk integrate with?
ProProfs Help Desk integrates with various apps:
- Salesforce
- ProProfs Chat
- ProProfs Knowledge Base
What are the top 5 features for ProProfs Help Desk?
The top 5 features for ProProfs Help Desk are:
- Customer Management
- Knowledge Management
- Task Management
- Call Routing
- Customer Feedback
