ProProfs Help Desk
What is ProProfs Help Desk?
ProProfs Help Desk Software is a cloud-based ticketing system designed to delight customers. Shared inbox, email-like interface, canned responses, collaborative email, ticket prioritization, issue tracking, reporting are crucial features of ProProfs Help Desk.
ProProfs Help Desk Starting Price
$ 30/Per Month
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ProProfs Help Desk Screenshots
Key Features of ProProfs Help Desk
Here are the powerful features that make ProProfs Help Desk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Customer Management
- Knowledge Management
- Task Management
- Call Routing
- Customer Feedback
- Workflow Management
- Collaboration
- Issue Management
- Surveys & Feedback
- Known Issue Management
- Ticket Management
- Issue Tracking
- Third Party Integration
- Team Management
- Communication Management
- Customer Support Tracking
ProProfs Help Desk Pricing
Here are the pricing plans for ProProfs Help Desk. Choose the plan that best fits your requirements and budget. Get Detailed ProProfs Help Desk pricing as per your requirements.
- 3 Users
- Unlimited Inboxes
- Unlimited Tickets
- Unlimited Departments & Teams
- Unlimited Ticket History
- Auto-Response
- Canned Responses
- Ticket Ratings
- Enterprise Reports
- Routing
- Child Tickets
- Roles & Permissions
- Audit & Admin Controls
- SLA & Custom License
ProProfs Help Desk Specifications
Get a closer look at the technical specifications and system requirements for ProProfs Help Desk. Find out if it's compatible with your operating system and other software.
- Salesforce
- ProProfs Chat
- ProProfs Knowledge Base
ProProfs Help Desk Description
Here's the comprehensive description of ProProfs Help Desk. Gain a brief understanding of its unique features and exceptional benefits.
If you are a business that caters to the customer service industry, a delightful customer experience is your ultimate objective. ProProfs Help Desk plays a crucial role in fulfilling your business goal. The cloud-based ticketing system is powered by collaborative shared inbox functionality. This feature-rich issue tracking software enables businesses to track all customer queries and requests in a single place. ProProfs Help Desk helps to offer a timely response to your customers through child tickets; leaving them delighted. Prioritization, canned responses, and team commenting enable faster ticket resolution time.
Equipping your agents with a help desk ticketing system is the need of the hour. The shared inbox feature of ProProfs Help Desk enables your agents to manage all customer-facing inboxes. These customer-facing inboxes can be support@, sales@, contact@, billing@, or help@. Collaborative email interface, thus, ensures that no customer issue or request is missed or left unattended. You can retain existing customers as they feel delighted with timely responses.
When you assign a single ticket to a team, a large number of people can view it and make notes and internal comments for quick ticket resolution. You can now assign tickets based on priorities. Label and mark tickets that need immediate action. Canned responses and rule-based automated messages let you automatically communicate at the time of ticket creation, update, assignment, and resolution. Timely responses make your customer service more reliable.
Besides, you can improve your customer service and agent performance with smart reports and surveys. ProProfs Help Desk comes integrated with ProProfs Survey Maker. With this survey tool, creating Net Promoter Score (NPS) surveys and customer surveys becomes easy. Capturing customer feedback through these surveys helps you to measure customer delight. Monitoring help desk ratings over time keep track of your agents’ performance both individually and in the team. Training agents scoring low on these ratings, thus, becomes indispensable for a delightful customer experience.
Who Uses ProProfs Help Desk?
Customer success managers, help desk managers, and system administrators need help desk ticketing software for efficient management of customer support queries and requests.
ProProfs Help Desk Customers
ProProfs Help Desk Videos
Overall ProProfs Help Desk Reviews
Thinking about using ProProfs Help Desk? Check out verified user reviews & ratings based on ProProfs Help Desk's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
ProProfs Help Desk Pros and Cons
"I love how easy it is to integrate ProProfs Help Desk with Salesforce and MS Dynamics. We personally use Salesforce as our go-to CRM solution, and connecting these two tools has proved to be a game changer. Whenever there is an inquiry related to pro"
"Many businesses have recommended the ProProfs help desk tool to us after they adopted multiple ProProfs products recently. We use it to manage all our inbound and outbound email communications."
"The software makes it easier for customers to reach our support team via multiple channels like live chat, email, chatbot, self-service, web forms, etc."
"I think everything works as per my expectations. However, frequent feature releases and product updates can be overwhelming for some users. Rest everything works as promised."
"ProProfs Help Desk lacks advanced reporting features. However, you can track basic help desk metrics such as resolution time, response time, agent ratings, and more."
"We have integrated ProProfs with our Salesforce CRM account. However, I feel there need to be more integration options for users."
Alternatives of ProProfs Help Desk
Explore alternative software options that can fulfill similar requirements as ProProfs Help Desk. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
ProProfs Help Desk FAQs
How much does ProProfs Help Desk cost?
The starting price of ProProfs Help Desk is ₹ 2160/Per Month. It has different pricing plans:
- PREMIUM : ₹ 2160/Per Month
ProProfs Help Desk also provides a free trial to users.
What apps do ProProfs Help Desk integrate with?
ProProfs Help Desk integrates with various apps:
- Salesforce
- ProProfs Chat
- ProProfs Knowledge Base
What are the top 5 features for ProProfs Help Desk?
The top 5 features for ProProfs Help Desk are:
- Customer Management
- Knowledge Management
- Task Management
- Call Routing
- Customer Feedback
