ProProfs Help Desk Reviews
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Overall ProProfs Help Desk Reviews
Here's an unbiased review of ProProfs Help Desk. Discover how ProProfs Help Desk users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
ProProfs Help Desk Pros and Cons
"I love how easy it is to integrate ProProfs Help Desk with Salesforce and MS Dynamics. We personally use Salesforce as our go-to CRM solution, and connecting these two tools has proven to be a game changer. Whenever there is an inquiry related to Pro."
"Many businesses have recommended the ProProfs help desk tool to us after they adopted multiple ProProfs products recently. We use it to manage all our inbound and outbound email communications."
"The software makes it easier for customers to reach our support team via multiple channels like live chat, email, chatbot, self-service, web forms, etc."
"I think everything works as per my expectations. However, frequent feature releases and product updates can be overwhelming for some users. The rest works as promised."
"ProProfs Help Desk lacks advanced reporting features. However, you can track basic help desk metrics such as resolution time, response time, agent ratings, and more."
"We have integrated ProProfs with our Salesforce CRM account. However, I feel there need to be more integration options for users."
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Hear directly from customers who have used ProProfs Help Desk. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Digital M.
SEO Manager
Used the software for : 6-12 months (Daily)
Company Size :11-50 employees
Verified Reviewer
Review Source: Organic
I love how easy it is to integrate ProProfs Help Desk with Salesforce and MS Dynamics. We personally use Salesforce as our go-to CRM solution, and connecting these two tools has proven to be a game changer. Whenever there is an inquiry related to product pricing or a sales event, we simply create a Salesforce case and forward it to the sales professionals. Both teams are working more efficiently than ever before.
ProProfs Help Desk After Sales Service Rating
What do you like best about ProProfs Help Desk?
I love how easy it is to integrate ProProfs Help Desk with Salesforce and MS Dynamics. We personally use Salesforce as our go-to CRM solution, and connecting these two tools has proven to be a game changer. Whenever there is an inquiry related to Pro.
What do you dislike about ProProfs Help Desk?
I think everything works as per my expectations. However, frequent feature releases and product updates can be overwhelming for some users. The rest works as promised.
What features is ProProfs Help Desk currently missing?
I would love to see more integrations with third-party tools like project management systems. Besides this, I think the company should also offer more ready-to-use form templates. I think that would be really useful for businesses looking to quickly set up ticket forms on their websites.
What other products like ProProfs Help Desk have you used or evaluated?
We have used products like Intercom and Zendesk in the past. But unfortunately, they all proved to be quite expensive.
Bernice S.
Marketing Associate
Used the software for : 6-12 months (Daily)
Company Size :11-50 employees
Verified Reviewer
Review Source: Organic
We started using ProProfs Help Desk as a replacement for our in-house ticketing system. The tool was recommended to us by many businesses that had recently adopted multiple ProProfs products. We use this tool to efficiently handle all our inbound and outbound email communications from one place.
ProProfs Help Desk Mobile App Experience
ProProfs Help Desk After Sales Service Rating
What do you like best about ProProfs Help Desk?
Many businesses have recommended the ProProfs help desk tool to us after they adopted multiple ProProfs products recently. We use it to manage all our inbound and outbound email communications.
What do you dislike about ProProfs Help Desk?
ProProfs Help Desk lacks advanced reporting features. However, you can track basic help desk metrics such as resolution time, response time, agent ratings, and more.
What features is ProProfs Help Desk currently missing?
It would be great if there were more integration options available
Charles j.
Senior Customer Service Associate
Used the software for : 6-12 months (Daily)
Company Size :201-500 employees
Verified Reviewer
Review Source: Organic
ProProfs Help Desk has successfully placed customer service at the heart of our business. The tool has enabled our global team to deliver high-quality service worldwide. As a result, customers can receive timely support without initiating multiple contacts.
ProProfs Help Desk Mobile App Experience
ProProfs Help Desk After Sales Service Rating
What do you like best about ProProfs Help Desk?
The software makes it easier for customers to reach our support team via multiple channels like live chat, email, chatbot, self-service, web forms, etc.
What do you dislike about ProProfs Help Desk?
We have integrated ProProfs with our Salesforce CRM account. However, I feel there need to be more integration options for users.
What features is ProProfs Help Desk currently missing?
Not such missing feature
How ProProfs Help Desk is better/different from its competitors?
The tool is really quick to load and you can start addressing customer concerns almost immediately. Do give it a try. Cheers!
Peter C.
Marketing Manager
Used the software for : 6-12 months (Daily)
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
ProProfs Help Desk has been an incredible addition to our customer service team's tool stack. We have created better accountability for agents, as they can see all their tasks and support tickets simultaneously.
ProProfs Help Desk Mobile App Experience
ProProfs Help Desk After Sales Service Rating
What do you like best about ProProfs Help Desk?
We are in love with this tool’s simplicity and affordability. The interface feels so familiar that you will feel as if you are using Gmail or any other popular email client, for that matter.
What do you dislike about ProProfs Help Desk?
Nothing major that we could spot. However, the tool lacks advanced reporting options.
What features is ProProfs Help Desk currently missing?
no
How ProProfs Help Desk is better/different from its competitors?
The tool is better than its counterparts in multiple ways. Firstly, with an intuitive ticketing system, you can track the progress of all ongoing tickets. Secondly, you can determine agent roles and responsibilities to protect access to certain help desk features.
Ben
Customer Specialist
Used the software for : 6-12 months (Daily)
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
I like that you can get started with this tool in no time at all. The interface is simple and resembles Gmail’s interface. You can see all your support conversations and monitor team performance at a glance.
ProProfs Help Desk Mobile App Experience
ProProfs Help Desk After Sales Service Rating
What do you like best about ProProfs Help Desk?
I would say that ProProfs Help Desk is miles ahead of its counterparts for two reasons. One, you get a complete customer support suite including a knowledge base, survey, ticketing system, live chat, etc. Secondly, their pricing is unbelievable. There is a forever free plan, and the paid plan starts at $10/month for each agent.
What do you dislike about ProProfs Help Desk?
Everything has been working pretty well so far. I will update once I find any major drawbacks.
What features is ProProfs Help Desk currently missing?
Since we use Slack for internal communications, I would love to see a Slack integration soon.
Raj S.
Senior Associate
Used the software for : Less than 6 months (Daily)
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Overall, the experience has been excellent. We started with their free plan and soon switched to the premium version. Since then, we have consistently improved metrics such as ticket response time, CSAT, resolution time, and more. Highly recommended!
ProProfs Help Desk Mobile App Experience
What do you like best about ProProfs Help Desk?
ProProfs offers a simple yet impactful ticketing system that works like a charm. As soon as the customer shares their problem, a new ticket is created and agents are notified about it with automated alerts. You can easily see who is working on which ticket and monitor agent performance in real-time.
What do you dislike about ProProfs Help Desk?
Everything has been great so far with this tool. You get a lot of amazing features at such a minimal cost.
What features is ProProfs Help Desk currently missing?
Integration option
Neha
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Before switching to ProProfs, we were using Zendesk, which was costing us a lot of money. In addition to being expensive, agents had a difficult time getting the hang of the tool. After choosing and using ProProfs Help Desk for around 6-7 months, we have already saved thousands of dollars without compromising on any key help desk features.
ProProfs Help Desk Mobile App Experience
ProProfs Help Desk After Sales Service Rating
What do you like best about ProProfs Help Desk?
The greatest part about this tool is its affordable pricing model. While most popular help desk tools start anywhere around $30-50/agent/month, ProProfs offers its premium plan at just $15/agent/month.
What do you dislike about ProProfs Help Desk?
I think this tool needs to be on the list of the top 5 help desk software in the world. Their marketing team needs to spread the word.
Do you think ProProfs Help Desk delivers value for the money spent?
Yes
Are you satisfied with ProProfs Help Desk features?
Yes
Did implimentation of ProProfs Help Desk was easy?
Not Sure
What features is ProProfs Help Desk currently missing?
There should be more integrations.
How ProProfs Help Desk is better/different from its competitors?
ProProfs is extremely affordable and a great option for freelancers, startups, and small to mid-sized businesses. Your team can get started quickly without the need for long and boring training sessions.
Ashu R.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
If you think ProProfs Help Desk is just another ticketing system, you are highly mistaken. It is much more. In addition to managing your tickets, you can hold live chat interactions to grow your sales, create a knowledge base to reduce ticket volume, and share surveys to monitor customer experience.
ProProfs Help Desk Mobile App Experience
ProProfs Help Desk After Sales Service Rating
What do you like best about ProProfs Help Desk?
As I mentioned, the best part about this tool is that you get a complete customer support solution packed into one. So, there is no need to switch between multiple tools.
What do you dislike about ProProfs Help Desk?
The company has yet to offer integration options for social media platforms such as Facebook, Instagram, or Twitter.
Do you think ProProfs Help Desk delivers value for the money spent?
Yes
Are you satisfied with ProProfs Help Desk features?
Yes
Did implimentation of ProProfs Help Desk was easy?
Yes
What features is ProProfs Help Desk currently missing?
Less integration option available in this product.
How ProProfs Help Desk is better/different from its competitors?
You will find hundreds of ticketing systems in the market. But not all of them come even closer to what ProProfs brings to the table. It is not only affordable but also comes with powerful automation features such as chatbots, automated ticket routing, etc.
Ashutodh P.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Earlier, there was always friction between teammates regarding who was managing which tickets and whatnot. However, everything is pretty transparent now with the round-robin ticket system.
ProProfs Help Desk Mobile App Experience
ProProfs Help Desk After Sales Service Rating
What do you like best about ProProfs Help Desk?
ProProfs Help Desk is by far the best when it comes to internal collaboration. Our team members can easily discuss tickets using private notes, assign tickets to other teams, or break complex tickets into multiple child tickets.
What do you dislike about ProProfs Help Desk?
No, currently there are no major drawbacks. My team is super happy with how this tool works and solves our everyday problems.
Do you think ProProfs Help Desk delivers value for the money spent?
Yes
Are you satisfied with ProProfs Help Desk features?
Yes
Did implimentation of ProProfs Help Desk was easy?
Yes
What features is ProProfs Help Desk currently missing?
CRM Integration is missing.
What other products like ProProfs Help Desk have you used or evaluated?
Zendesk Help Desk, FreshDesk
How ProProfs Help Desk is better/different from its competitors?
It's almost similar.
David
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Earlier, we were using 4-5 different tools to manage our customer service. Everything was chaotic, and agents were wasting a lot of time juggling multiple tools. With ProProfs, things are much better now as we have a single tool to manage all our customer service tickets. Our productivity has skyrocketed.
ProProfs Help Desk Mobile App Experience
What do you like best about ProProfs Help Desk?
Like other help desk tools, ProProfs offers more than just a ticketing system. You can get powerful tools such as a Knowledge Base, Live Chat, Survey Maker, etc., and take your customer service to the next level. This is a great way to offer 360-degree support to your customers and meet them on the channels they love the most.
What do you dislike about ProProfs Help Desk?
Overall, the tool is great for small and medium-sized businesses. There is definitely room for more integrations.
Do you think ProProfs Help Desk delivers value for the money spent?
Yes
Are you satisfied with ProProfs Help Desk features?
Yes
Did implimentation of ProProfs Help Desk was easy?
Yes
What features is ProProfs Help Desk currently missing?
Social Integration
Deeskha S.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
ProProfs Help Desk has supported us extensively during these challenging times. Before COVID, our entire customer support team worked from the office. After investing in ProProfs, we are able to allow our employees to work remotely and ensure everyone is safe.
ProProfs Help Desk Mobile App Experience
ProProfs Help Desk After Sales Service Rating
What do you like best about ProProfs Help Desk?
ProProfs is surprisingly easy to use. We never thought a business application could be implemented without any heavy training sessions. We can easily see new tickets that have just arrived, track who is working on what, and keep tickets organized for better efficiency.
What do you dislike about ProProfs Help Desk?
I honestly did not find anything major worth mentioning here. Let’s see how it goes.
Do you think ProProfs Help Desk delivers value for the money spent?
Yes
Are you satisfied with ProProfs Help Desk features?
Yes
Did implimentation of ProProfs Help Desk was easy?
Yes
What features is ProProfs Help Desk currently missing?
Third party integration
David
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Before switching to ProProfs, we managed all our support requests and issues using multiple Gmail accounts. With ProProfs, we can now manage all our customer-facing inboxes, such as contact@ and sales@, under one roof.
ProProfs Help Desk Mobile App Experience
ProProfs Help Desk After Sales Service Rating
What do you like best about ProProfs Help Desk?
ProProfs offers a central location to manage all support-related customer emails, chats, help center tickets, and more. You can keep all tickets well-organized and ensure they are responded to at the right time. Some popular features include ticket prioritization, ticket tags, parent-child ticketing, canned responses, and more.
What do you dislike about ProProfs Help Desk?
So far, ProProfs Help Desk has worked like a charm. I will definitely keep you guys posted as soon as I encounter any major hurdles.
Do you think ProProfs Help Desk delivers value for the money spent?
Yes
Are you satisfied with ProProfs Help Desk features?
Yes
Did implimentation of ProProfs Help Desk was easy?
Yes
What features is ProProfs Help Desk currently missing?
Integrations
What other products like ProProfs Help Desk have you used or evaluated?
Zoho Desk
How ProProfs Help Desk is better/different from its competitors?
ProProfs Help Desk Pricing is good and easy to use.
Sanu
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
No matter if a customer drops an email or shares their concern over live chat, we are able to offer instant help. ProProfs has tremendously improved the way we communicate with our customers. In fact, with smart reports and surveys, we can quickly measure our performance and make necessary adjustments.
What do you like best about ProProfs Help Desk?
ProProfs Help Desk allows us to share automated responses with customers, thereby reducing our average response time. Our customers simply love our fast and reliable customer service, and this is one of the big reasons why our business is doing great in the market.
What do you dislike about ProProfs Help Desk?
The text is grammatically correct as is. No changes are needed.
Do you think ProProfs Help Desk delivers value for the money spent?
Yes
Are you satisfied with ProProfs Help Desk features?
Yes
Did implimentation of ProProfs Help Desk was easy?
Yes
Samuel M.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
My team and I can easily collaborate on tickets. We can leave notes for each other about our progress towards the solution.
ProProfs Help Desk Mobile App Experience
ProProfs Help Desk After Sales Service Rating
What do you like best about ProProfs Help Desk?
We are no longer missing out on our support emails, thanks to ProProfs Help Desk. We have three separate support emails for the three different products we deal in. We added all of them into one, where the admin can easily see the progress on each of the product emails. What’s more, teams are able to collaborate in real-time with this email management tool.
What do you dislike about ProProfs Help Desk?
I wish it had more integrations, which would give us more bandwidth to add other products that we currently use with it.
Do you think ProProfs Help Desk delivers value for the money spent?
Yes
Are you satisfied with ProProfs Help Desk features?
Yes
Did implimentation of ProProfs Help Desk was easy?
Yes
What features is ProProfs Help Desk currently missing?
Integration with social
Anuj M.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Using ProProfs Help Desk was quite seamless. We do not have any complaints as such. There is just one thing that we weren’t satisfied with, and that was the integrations. The tool should offer more integrations with other popular chat and CRM tools.
ProProfs Help Desk Mobile App Experience
ProProfs Help Desk After Sales Service Rating
What do you like best about ProProfs Help Desk?
The key highlight of the tool is its simple Gmail-like interface. It offers a shared space where all your customer-facing email interactions come together, making it easy for agents to track, prioritize, and resolve them. Besides this, it has other amazing features that help you assign tickets equally to agents, track ticket status, capture customer feedback, and ensure that no support ticket goes unaddressed.
What do you dislike about ProProfs Help Desk?
I am happy with the way this tool helped us improve our customer support function. No complaints at all.
Do you think ProProfs Help Desk delivers value for the money spent?
Yes
Are you satisfied with ProProfs Help Desk features?
Yes
Did implimentation of ProProfs Help Desk was easy?
Yes
What features is ProProfs Help Desk currently missing?
Mobile App
What other products like ProProfs Help Desk have you used or evaluated?
Zendesk, Zoho Desk
How ProProfs Help Desk is better/different from its competitors?
In Support System.
Rachael P.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Our experience with the tool has been good and continues to satisfy us with its amazing features and reporting. We would recommend this support software to those looking for an affordable option.
ProProfs Help Desk Mobile App Experience
ProProfs Help Desk After Sales Service Rating
What do you like best about ProProfs Help Desk?
Thanks to PP Help Desk, we are able to resolve 90% of our support tickets in one go. We don’t have to reopen the tickets we’ve resolved, as the software helps us collaborate and find a solution faster with the help of other departments, hassle-free.
What do you dislike about ProProfs Help Desk?
As of now, we are delighted with the tool because of how easy it is to use and install. We haven’t found any particular issues to complain about.
Do you think ProProfs Help Desk delivers value for the money spent?
Yes
Are you satisfied with ProProfs Help Desk features?
Yes
Did implimentation of ProProfs Help Desk was easy?
Yes
What features is ProProfs Help Desk currently missing?
Didn't find until yet.
Neha J.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Helpdesk is very easy to start with and is quite affordable compared to other options. It was simple for me to use our existing Helpdesk email address and provide my agents with a way to track their tickets. The software is exceptionally easy for my agents to understand.
ProProfs Help Desk Mobile App Experience
ProProfs Help Desk After Sales Service Rating
What do you like best about ProProfs Help Desk?
Helpdesk is easy to begin with and is very affordable compared to other alternatives. It was simple for me to already use our existing Helpdesk email address and give my specialists a way to track their tickets. The software is very easy for my specialists to understand.
What do you dislike about ProProfs Help Desk?
I dont have any issues with this application; my work is going smoothly with no problems accordingly.
Do you think ProProfs Help Desk delivers value for the money spent?
Yes
Are you satisfied with ProProfs Help Desk features?
Yes
Did implimentation of ProProfs Help Desk was easy?
Not Sure
What features is ProProfs Help Desk currently missing?
No
Pragya
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
ProProds' help desk has a very positive impact on my work. I can easily communicate and manage my tasks with this software.
ProProfs Help Desk Mobile App Experience
ProProfs Help Desk After Sales Service Rating
What do you like best about ProProfs Help Desk?
This software is very relevant for customer service; it has an extremely friendly interface, and customers can easily customize it according to requirements. This software provides different types of channels and options, all in real time.
What do you dislike about ProProfs Help Desk?
I have nothing bad to say about the software, but I did face a few issues with the installation process.
Do you think ProProfs Help Desk delivers value for the money spent?
Not Sure
Are you satisfied with ProProfs Help Desk features?
Yes
Did implimentation of ProProfs Help Desk was easy?
Yes
What features is ProProfs Help Desk currently missing?
Mobile app
Pragya
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
ProProfs Help Desk has a very good impact on my work; it is easy to communicate and also manage my tasks efficiently.
ProProfs Help Desk Mobile App Experience
ProProfs Help Desk After Sales Service Rating
What do you like best about ProProfs Help Desk?
This software is very relevant for customer service; it has an extremely friendly interface, and customers can easily customize according to requirements. This software provides different types of channels and options, all in real time.
What do you dislike about ProProfs Help Desk?
I have nothing bad to say about the software, but I faced a few issues with the installation process.
Do you think ProProfs Help Desk delivers value for the money spent?
Not Sure
Are you satisfied with ProProfs Help Desk features?
Yes
Did implimentation of ProProfs Help Desk was easy?
Yes
What features is ProProfs Help Desk currently missing?
Mobile app feature
Pragya
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
The feature I like most about this helpdesk is its customization, because you can easily customize any feature based on your needs.
What do you like best about ProProfs Help Desk?
This software is very relevant for customer service; it has an extremely friendly interface. Customers can easily customize according to requirements. This software provides different types of channels and options, all in real time.
What do you dislike about ProProfs Help Desk?
Sometimes I miss updates of this software, so send regular reminders of what is live.
Do you think ProProfs Help Desk delivers value for the money spent?
Yes
Are you satisfied with ProProfs Help Desk features?
Yes
Did implimentation of ProProfs Help Desk was easy?
Not Sure