ProProfs Knowledge Base Reviews
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Overall ProProfs Knowledge Base Reviews
Here's an unbiased review of ProProfs Knowledge Base. Discover how ProProfs Knowledge Base users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
ProProfs Knowledge Base Pros and Cons Based on Customer Reviews
"The ready-made templates and ability to incorporate both written and visual content simplify documentation processes."
"Users appreciate the robust search functionality that quickly retrieves relevant information, even in large databases."
"The tool's real-time collaboration and internal comments features make teamwork seamless and efficient."
"Users find the user-friendly interface and professionally designed templates helpful in reducing workload and support ticket volume."
"There is a desire for a longer trial period, ideally extending to 30 days, to fully explore the tool's capabilities."
"The lack of a free version is a downside for some users looking for cost-effective solutions."
"While the interface is user-friendly, some users feel there is room for design improvements."
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Hear directly from customers who have used ProProfs Knowledge Base. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Chahak S.
Analyst
Used the software for : Less than 6 months (Weekly)
Company Size :51-200 employees
Verified Reviewer
The text is grammatically correct and does not require any changes.
ProProfs Knowledge Base IOS App Experience
ProProfs Knowledge Base After Sales Service Rating
What do you like best about ProProfs Knowledge Base?
What I loved most is how it transforms data into clear insights. You can easily see how your content is performing and who’s contributing, which makes refining your strategy seamless.
What do you dislike about ProProfs Knowledge Base?
The original text is grammatically correct. No changes are needed.
What features is ProProfs Knowledge Base currently missing?
Not yet
Rajesh K.
Marketing Coordinator
Used the software for : 1-2 years (Daily)
Company Size :201-500 employees
Verified Reviewer
The internal comments and real-time collaboration features are fantastic. They allow our team to engage in conversations, share insights, and refine content collectively without switching platforms.
ProProfs Knowledge Base After Sales Service Rating
What do you like best about ProProfs Knowledge Base?
The internal comments and real-time collaboration features are fantastic. They allow our team to engage in conversations, share insights, and refine content collectively without switching platforms.
What do you dislike about ProProfs Knowledge Base?
Everything has been smooth. I just wish they had an on-premises version.
What features is ProProfs Knowledge Base currently missing?
No
Mandeep S.
Sr. SEO Executive
Used the software for : 1-2 years (Weekly)
Company Size :201-500 employees
Verified Reviewer
Efficient search functionality provides quick and accurate results, enhancing the user experience.
ProProfs Knowledge Base After Sales Service Rating
What do you like best about ProProfs Knowledge Base?
The search functionality is very robust. Users can quickly find the information they need, even with a large knowledge base. The search engine supports full-text search, keywords, and tags, making it highly effective at retrieving relevant results.
What do you dislike about ProProfs Knowledge Base?
The search results sometimes show irrelevant entries but do show the keyword-containing page anyway.
What features is ProProfs Knowledge Base currently missing?
No
What other products like ProProfs Knowledge Base have you used or evaluated?
No
vaibhav d.
Marketing executive
Used the software for : 6-12 months (Weekly)
Company Size :11-50 employees
Verified Reviewer
Review Source: Organic
Onboarding employees became much easier once we implemented ProProfs Knowledge Base. Using the ready-made templates, we could effortlessly create various documents like HR policies and employee handbooks. Moreover, the tool allowed our new hires to complete the onboarding process independently.
ProProfs Knowledge Base Mobile App Experience
ProProfs Knowledge Base After Sales Service Rating
What do you like best about ProProfs Knowledge Base?
All the features of the knowledge base are stellar, but we like the extensive customizations it provides. With this tool, we transformed the appearance of our HR documentation to match the theme of our brand.
What do you dislike about ProProfs Knowledge Base?
Everything is great, except there isnt a free version of the tool.
What features is ProProfs Knowledge Base currently missing?
Nothing such
Danish H.
Website developer
Used the software for : 6-12 months (Weekly)
Company Size :11-50 employees
Verified Reviewer
Review Source: Organic
There are many business processes that our employees initially find difficult to understand. ProProfs Knowledge Base has helped us document all our operations step-by-step with clear explanations and powerful visuals. Now, our employees can access the processes from anywhere, at any time.
ProProfs Knowledge Base Mobile App Experience
ProProfs Knowledge Base After Sales Service Rating
What do you like best about ProProfs Knowledge Base?
The templates and the tool’s ability to use both written and visual content for documentation are what we like most.
What do you dislike about ProProfs Knowledge Base?
It is an all-around product. If I had to nitpick, I would suggest extending the trial period to 30 days.
What features is ProProfs Knowledge Base currently missing?
There is nothing such missing
How ProProfs Knowledge Base is better/different from its competitors?
It’s a well-designed tool and has a user-friendly interface, robust features, and is easily scalable.
Raj S.
Senior Associate
Used the software for : Less than 6 months (Daily)
Company Size :51-200 employees
Verified Reviewer
Review Source: Organic
ProProfs Knowledge Base helped us create a self-service help center that has been incredibly effective in reducing our support ticket volume. Now, the solution to most of our customer queries lies in the centralized information library that can be accessed from anywhere, anytime.
ProProfs Knowledge Base Mobile App Experience
ProProfs Knowledge Base After Sales Service Rating
What do you like best about ProProfs Knowledge Base?
Its user-friendly interface has made the process effortless.
What do you dislike about ProProfs Knowledge Base?
The user interface is undoubtedly awesome, but I feel that improvements can be made in terms of design.
What features is ProProfs Knowledge Base currently missing?
Nothing such which is missing
How ProProfs Knowledge Base is better/different from its competitors?
It is a simple and versatile tool and at the same time, it isn’t heavy on the pocket. This tool can even fit the budget of a small company.
Aditi A.
Marketing Executive
Used the software for : 1-2 years (Daily)
Company Size :201-500 employees
Verified Reviewer
Review Source: Organic
Work has become much easier for our HR team now. Previously, they had to move around the office for recruitment, training, and more. Thanks to ProProfs, they have been able to centralize the data and other important information required for HR documentation.
ProProfs Knowledge Base After Sales Service Rating
What do you like best about ProProfs Knowledge Base?
Thanks to the excellent customizations, our HR documentation now looks like an extension of our brand.
What do you dislike about ProProfs Knowledge Base?
We would love to see the trial period extended to at least 30 days.
What features is ProProfs Knowledge Base currently missing?
no
Deepa
Executive
Used the software for : 6-12 months (Weekly)
Company Size :51-200 employees
Verified Reviewer
Review Source: Organic
ProProfs Knowledge Base has improved our employees' work lives in many ways. They can now collaborate and share knowledge with minimal hassle. It is the best tool.
ProProfs Knowledge Base Mobile App Experience
ProProfs Knowledge Base After Sales Service Rating
What do you like best about ProProfs Knowledge Base?
The ready-to-use templates, easy customizations, and robust reporting are among its top three features.
What do you dislike about ProProfs Knowledge Base?
We have yet to explore all the possibilities of this tool. It’s too soon to pinpoint anything.
What features is ProProfs Knowledge Base currently missing?
Not now
How ProProfs Knowledge Base is better/different from its competitors?
If we compare ProProfs with its competitors, it becomes clear that the built-in reports are far more insightfu.
Vidushi
SEO Executive
Used the software for : 6-12 months (Weekly)
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Using the tool has enabled us to reduce internal ticket volume. Our IT teams can now focus on more critical matters instead of solving trivial issues. Thanks to IT documentation, our employees are gradually becoming IT experts, capable of solving at least fundamental matters on their own.
ProProfs Knowledge Base Mobile App Experience
ProProfs Knowledge Base After Sales Service Rating
What do you like best about ProProfs Knowledge Base?
We love that we can upload Word docs, PDFs, and PPTs directly to our IT document. This functionality has helped us create IT documentation with minimum hassle.
What do you dislike about ProProfs Knowledge Base?
We love that we can upload Word docs, PDFs, and PPTs directly to our IT document. This functionality has helped us create IT documentation with minimal hassle.
What features is ProProfs Knowledge Base currently missing?
Nothing such
How ProProfs Knowledge Base is better/different from its competitors?
This tool has simplified everyday HR operations for me. I can write, edit, and upload documents effortlessly. Also, its allows me to grant or revoke access to documents, maintaining data security throughout.
Mukund
SEO Executive
Used the software for : 1-2 years (Weekly)
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
With ProProfs, I can easily create and manage HR documents online. Additionally, it allows me to track employee data and secure it on a user-friendly platform.
ProProfs Knowledge Base Mobile App Experience
What do you like best about ProProfs Knowledge Base?
The tool lets my team access information from multiple devices, be it an iPad, an iPhone, an Android, or any browser.
What do you dislike about ProProfs Knowledge Base?
I believe that its trial period should be extended to at least 30 days.
What features is ProProfs Knowledge Base currently missing?
None
Anurag P.
Executive
Used the software for : 6-12 months (Weekly)
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Describe how the PP knowledge base impacted your work (Max 150 characters): This tool lets us create and maintain self-service FAQs for our customers, making it easier to answer common questions and deflect regular tickets.
ProProfs Knowledge Base IOS App Experience
What do you like best about ProProfs Knowledge Base?
I loved that we could create FAQs with professionally designed templates. These templates offloaded a lot of the team’s workload by providing a ready-to-use and well-structured framework.
What do you dislike about ProProfs Knowledge Base?
While the tool allows importing from PDF, Word, Excel, and PowerPoint files, there is no way to import information from social media.
What features is ProProfs Knowledge Base currently missing?
No all is good
What other products like ProProfs Knowledge Base have you used or evaluated?
HelpJuice I use before proprofs knowledgebase
How ProProfs Knowledge Base is better/different from its competitors?
ProProfs was easy to onboard and navigate. My team faced absolutely no issues and required no prior training or coding skills to use the tool.
RaKesh K.
SEO Specialist
Used the software for : 1-2 years (Monthly)
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
ProProfs lets us create engaging documents for training purposes. The best part is we didn’t have to build everything from scratch. There are ready-made, beautifully designed templates that make our job so much easier.
ProProfs Knowledge Base Mobile App Experience
ProProfs Knowledge Base After Sales Service Rating
What do you like best about ProProfs Knowledge Base?
The tool offers reports on document performance that enable us to view successful and failed searches right from the tool’s dashboard. This helps us keep our training documentation relevant, accurate, and updated at all times.
What do you dislike about ProProfs Knowledge Base?
Its been just 8-9 months since I started using this tool. I cannot point out any specific challenges with the tool.
What features is ProProfs Knowledge Base currently missing?
It is an affordable tool, making it the preferred choice for small businesses like us.
Mohd A.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
We have complex processes in place, and employees find it difficult to understand and perform them correctly. That’s where ProProfs Knowledge Base helped us. We used it to document all our processes in a step-by-step way, explained using written text and powerful visuals. Our employees now have a ready-made process document that they can quickly use to access processes specific to their departments.
ProProfs Knowledge Base Mobile App Experience
ProProfs Knowledge Base After Sales Service Rating
What do you like best about ProProfs Knowledge Base?
Templates and the tool’s ability to use both visuals and written text for documentation.
What do you dislike about ProProfs Knowledge Base?
Everything about the product is amazing except the trial period. It should be extended to at least 30 days.
Do you think ProProfs Knowledge Base delivers value for the money spent?
Yes
Are you satisfied with ProProfs Knowledge Base features?
Yes
Did implimentation of ProProfs Knowledge Base was easy?
Yes
What features is ProProfs Knowledge Base currently missing?
There is nothing which is missing
How ProProfs Knowledge Base is better/different from its competitors?
It’s beautifully-designed and has a user-friendly interface, robust features, and most importantly scales easily
Vaishnavi K.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
ProProfs Knowledge Base has made our employees' lives so much easier. They can now collaborate, share knowledge, and work together with minimal hassle.
ProProfs Knowledge Base Mobile App Experience
ProProfs Knowledge Base After Sales Service Rating
What do you like best about ProProfs Knowledge Base?
Its ready-to-use templates, impeccable customizations, and robust reporting.
What do you dislike about ProProfs Knowledge Base?
It would be wrong to pinpoint something in a tool without fully exploring it. We are still in the process of exploring the possibilities ProProfs Knowledge Base offers.
Do you think ProProfs Knowledge Base delivers value for the money spent?
Yes
Are you satisfied with ProProfs Knowledge Base features?
Yes
Did implimentation of ProProfs Knowledge Base was easy?
Yes
What features is ProProfs Knowledge Base currently missing?
frankly speaking there is nothing which is missing
How ProProfs Knowledge Base is better/different from its competitors?
What makes it truly unique is the better performing features it provides. For example, there are other similar tools in the market that provide built-in reports. But the reports ProProfs offers are way more insightful and comprehensive.
Sara A.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
ProProfs Knowledge Base has improved our customer support process. We receive fewer tickets now as customers have a help center they can access at any time to solve problems. Moreover, the tool is extremely helpful for our agents, who now have a centralized information library to find answers to customer questions quickly, without making customers wait.
ProProfs Knowledge Base Mobile App Experience
ProProfs Knowledge Base After Sales Service Rating
What do you like best about ProProfs Knowledge Base?
It is user-friendly. Working with the tool has been a painless and effortless experience.
What do you dislike about ProProfs Knowledge Base?
The user interface is simple, which is good. But it can be improved in terms of design.
Do you think ProProfs Knowledge Base delivers value for the money spent?
Yes
Are you satisfied with ProProfs Knowledge Base features?
Yes
Did implimentation of ProProfs Knowledge Base was easy?
Yes
What features is ProProfs Knowledge Base currently missing?
The user interface is simple which is good. But, it can be improved in terms of design.
How ProProfs Knowledge Base is better/different from its competitors?
Its simplicity and versatility make it different from its competitors. Besides, it is an affordable tool that can fit even a small company’s budget.
Ritik P.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
We recently launched a product and needed a manual to help customers understand and use it. Thanks to ProProfs, we now have a dedicated manual that’s engaging, visual, and searchable. Each step and concept is explained visually, which is a huge help for our customers.
ProProfs Knowledge Base Mobile App Experience
ProProfs Knowledge Base After Sales Service Rating
What do you like best about ProProfs Knowledge Base?
The rich authoring system. It’s smooth and has numerous options to edit and customize the content.
What do you dislike about ProProfs Knowledge Base?
At times, the software slows down. It kind of disrupts the flow.
Do you think ProProfs Knowledge Base delivers value for the money spent?
Yes
Are you satisfied with ProProfs Knowledge Base features?
Yes
Did implimentation of ProProfs Knowledge Base was easy?
Yes
What features is ProProfs Knowledge Base currently missing?
Not sure
How ProProfs Knowledge Base is better/different from its competitors?
ProProfs Knowledge Base has a strong set of features that can be understood and used with no special training. Also, you don’t need prior coding knowledge and experience to use it, which sets it apart from its counterparts.
Deeksha S.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Never have I ever seen our HR team working systematically from their desks. Their job requires them to roam around the entire office for recruitments, training, and much more. This was a major problem back then. Thanks to ProProfs Knowledge Base, we have now been able to centralize HR-related data, employee data, and other important information in our HR documentation. Work has become a lot easier for our HR team now.
ProProfs Knowledge Base Mobile App Experience
ProProfs Knowledge Base After Sales Service Rating
What do you like best about ProProfs Knowledge Base?
Such great customizations the tool has. Our HR documentation looks like just an extension of our brand.
What do you dislike about ProProfs Knowledge Base?
Trial period. This should be extended to at least 30 days.
Do you think ProProfs Knowledge Base delivers value for the money spent?
Yes
Are you satisfied with ProProfs Knowledge Base features?
Yes
Did implimentation of ProProfs Knowledge Base was easy?
Yes
What features is ProProfs Knowledge Base currently missing?
No
How ProProfs Knowledge Base is better/different from its competitors?
Amazing features at a competitive price - that’s what makes ProProfs Knowledge Base different from its competitors.
Amith Y.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
ProProfs Knowledge Base has been a great support for our HR team. We used it to build HR documentation where all important information related to employees, company policies, recruitment, onboarding, payroll, etc., can be stored and accessed. Unlike before, when HR personnel had to wander around the office to get work done, they can now do everything from their workstations. The productivity and efficiency of our HR team have seen a significant increase since this change.
ProProfs Knowledge Base Mobile App Experience
ProProfs Knowledge Base After Sales Service Rating
What do you like best about ProProfs Knowledge Base?
Its user-friendly with a short learning curve. Our HR team didnt take much time to understand and use the software.
What do you dislike about ProProfs Knowledge Base?
Nothing as such. It was all good from the start.
Do you think ProProfs Knowledge Base delivers value for the money spent?
Yes
Are you satisfied with ProProfs Knowledge Base features?
Yes
Did implimentation of ProProfs Knowledge Base was easy?
Yes
What features is ProProfs Knowledge Base currently missing?
Not in my use.
What other products like ProProfs Knowledge Base have you used or evaluated?
Document360 and Helpjuice
How ProProfs Knowledge Base is better/different from its competitors?
ProProfs Knowledge Base is extremely user-friendly. It has an intuitive interface with stellar features and that is something that gives it an edge over its competitors.
John c.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
With ProProfs Knowledge Base, we have successfully built a customer support portal for our customers. They are pleased that they no longer have to call or email our support team for trivial issues. Ticket volume has decreased, and we now only receive tickets for critical customer issues.
ProProfs Knowledge Base Mobile App Experience
ProProfs Knowledge Base After Sales Service Rating
What do you like best about ProProfs Knowledge Base?
It has a smart reporting system that highlights every activity of the knowledge base, from article ratings and total searches to failed searches and author activities. This helped us understand the value our customer support portal is giving to our customers, the areas where it lacks, and the articles that need improvement.
What do you dislike about ProProfs Knowledge Base?
With such amazing features, there is nothing to dislike about this tool.
Do you think ProProfs Knowledge Base delivers value for the money spent?
Yes
Are you satisfied with ProProfs Knowledge Base features?
Yes
Did implimentation of ProProfs Knowledge Base was easy?
Yes
What features is ProProfs Knowledge Base currently missing?
No
How ProProfs Knowledge Base is better/different from its competitors?
Unlike its competitors, ProProfs Knowledge Base is simple and offers the best features at the best prices.
Akhilesh M.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
We love the way this software functions. It’s super easy and extremely efficient. The tool helped us build an excellent support portal for our customers. The portal is so efficient that it has significantly reduced our monthly ticket volume, and for that, we are thankful to ProProfs.
ProProfs Knowledge Base Mobile App Experience
ProProfs Knowledge Base After Sales Service Rating
What do you like best about ProProfs Knowledge Base?
It’s an amazing tool for customer support. We used it to create a self-help customer support portal for our customers. The software’s rich features allowed us to build a portal that is not just information-rich but also well-designed, engaging, searchable, and optimized for search engines. The tool helped us build a fabulous portal for our customers, and we are extremely happy about it.
What do you dislike about ProProfs Knowledge Base?
Honestly, I don’t have a proper answer to this question. We are still working with the product, still figuring out a lot of things. The only thing we can say is that the product has worked well for us until now.
Do you think ProProfs Knowledge Base delivers value for the money spent?
Yes
Are you satisfied with ProProfs Knowledge Base features?
Yes
Did implimentation of ProProfs Knowledge Base was easy?
Yes
What features is ProProfs Knowledge Base currently missing?
No
What other products like ProProfs Knowledge Base have you used or evaluated?
No
How ProProfs Knowledge Base is better/different from its competitors?
Features