Overall Qualaroo Reviews

Here's an unbiased review of Qualaroo. Discover how Qualaroo users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4.9/5

Based on 26 Reviews

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Feature 4.8

Feature

Out of 5

Ease of use 4.8

Ease of use

Out of 5

Value for money 4.6

Value for money

Out of 5

Customer support 4.7

Customer support

Out of 5

Likelihood to recommend 0%

Likelihood to recommend

Out of 100%

Qualaroo Pros and Cons Based on Customer Reviews

"Branching and skip logic, multi-language support."

"Comes with an automatic NPS calculator. It makes tracking our NPS a breeze."

"The pop-up surveys are really easy to create and deploy on our website and mobile app. We set up an NPS survey within minutes, which was pleasantly surprising."

"Pricing is an issue, and I hope they can come up with new plans for different businesses and startups."

"More diverse pricing to suit different businesses."

"The pricing options are limited. I feel I would like more flexible plans."

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Showing 20 out of 26 Reviews

Hear directly from customers who have used Qualaroo. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

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manish p.

Software Engineer

Used the software for : Less than 6 months (Weekly)

Company Size :51-200 employees

5.0

Oct 03, 2022

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Review Source: Organic

Impressive branching and skip logic with

Although the price is a concern, we had a fantastic experience with the tool. We used in-product surveys in our prototype to collect stakeholders' feedback on the design and prepare it for launch. The analytics dashboard was straightforward to understand and clutter-free.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Qualaroo IOS App Experience

1 2 3 4 5 6 7 8 9 10

Qualaroo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Qualaroo?

Branching and skip logic, multi-language support.

What do you dislike about Qualaroo?

Pricing is an issue, and I hope they can come up with new plans for different businesses and startups.

What features is Qualaroo currently missing?

the employee survey is missing

What other products like Qualaroo have you used or evaluated?

I try Surveymonkey for survey creation

How Qualaroo is better/different from its competitors?

Qualaroo customer support and help articles help me to run a survey in very less time

Dhritraj J.

Marketing Associate

Used the software for : 6-12 months (Weekly)

Company Size :501-1000 employees

4.0

Sep 01, 2022

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Review Source: Organic

Has a great NPS program

We used their NPS survey templates to gauge our customer loyalty and then leveraged sentiment analysis to collect qualitative data and quantitative insights. I appreciate that it allows us to share the reports on different channels in Slack.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Qualaroo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Qualaroo?

Comes with an automatic NPS calculator. It makes tracking our NPS a breeze.

What do you dislike about Qualaroo?

More diverse pricing to suit different businesses.

What features is Qualaroo currently missing?

Add more template

What other products like Qualaroo have you used or evaluated?

Surveysparrow

How Qualaroo is better/different from its competitors?

Qualaroo Customer Support is really helpful for my team

Alex B.

Product Specialist

Used the software for : Free trial (Weekly)

Company Size :51-200 employee

5.0

Jun 17, 2022

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Review Source: Organic

Very easy pop-up surveys

We used the customizable templates to create an NPS survey, which started collecting feedback within an hour of our purchasing the tool. The targeting options were also beneficial and made it easy for our team.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Qualaroo Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Qualaroo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Qualaroo?

The pop-up surveys are really easy to create and deploy on our website and mobile app. We set up an NPS survey within minutes, which was pleasantly surprising.

What do you dislike about Qualaroo?

The pricing options are limited. I feel I would like more flexible plans.

What features is Qualaroo currently missing?

Email surveys

What other products like Qualaroo have you used or evaluated?

Surveymonkey

How Qualaroo is better/different from its competitors?

qualaroo is better for sentiment analysis

Vaibhav

Executive

Used the software for : 6-12 months (Daily)

Company Size :51-200 employee

5.0

May 25, 2022

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Review Source: Organic

Perfect to validate your prototypes

I appreciate how simple it is to create small pop-up surveys and add them to the prototypes to collect contextual feedback on the design. It was easy to collaborate with team members and understand what the stakeholders wanted by using these surveys to collect their feedback.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Qualaroo Mobile App Experience

1 2 3 4 5 6 7 8 9 10

What do you like best about Qualaroo?

Templates, easy-to-create surveys, and the feedback analysis feature

What do you dislike about Qualaroo?

I would appreciate a drag-and-drop editor.

What features is Qualaroo currently missing?

No

What other products like Qualaroo have you used or evaluated?

Surveymonkey

How Qualaroo is better/different from its competitors?

Qualaroo have many features like sentiment analysis, white labeling

neha

Used the software for : 2+ years

Company Size :51-200 employee

5.0

May 05, 2022

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Review Source: Organic

Advanced targeting is WOW!

Although we would have been happier if there were industry-specific survey templates, my team loved the templates. However, the advanced targeting was the highlight of our experience. It was easy to segregate our audience and zero in on specific demographics.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Qualaroo Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Qualaroo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Qualaroo?

I haven’t come across a tool, except for Qualaroo, that offers such amazing advanced targeting options for this price.

What do you dislike about Qualaroo?

The UI of the dashboard is a little meh… it could use some zazz.

Do you think Qualaroo delivers value for the money spent?

Yes

Are you satisfied with Qualaroo features?

Yes

Did implimentation of Qualaroo was easy?

Yes

What features is Qualaroo currently missing?

No

Naman

Used the software for : 2+ years

Company Size :51-200 employee

5.0

May 02, 2022

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Review Source: Organic

A little costly but you also get advanced features

Since it was our first time designing surveys, we had little idea of where to start. The templates were beneficial for this. We also found the right questions to ask in the surveys from the question library.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Qualaroo IOS App Experience

1 2 3 4 5 6 7 8 9 10

Qualaroo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Qualaroo?

Qualaroo offers a wide range of survey templates.

What do you dislike about Qualaroo?

None that weve come across yet.

Do you think Qualaroo delivers value for the money spent?

Yes

Are you satisfied with Qualaroo features?

Yes

Did implimentation of Qualaroo was easy?

Yes

What features is Qualaroo currently missing?

No

sara

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Apr 08, 2022

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Review Source: Organic

Expensive but worth it because of many advanced features

We needed a tool that not only collects and analyzes feedback but also supports collaboration with our CRM and marketing tools. Qualaroo's impressive integration gave us just that. Features like survey templates, multiple survey types, and advanced targeting were some of the most useful features.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Qualaroo Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Qualaroo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Qualaroo?

Its easy to set up and pop-up surveys.

What do you dislike about Qualaroo?

There should be more pricing options.

Do you think Qualaroo delivers value for the money spent?

Yes

Are you satisfied with Qualaroo features?

Yes

Did implimentation of Qualaroo was easy?

Yes

What features is Qualaroo currently missing?

I don't think there is anything mising

ANUSHKA

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Mar 01, 2022

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Review Source: Organic

Powerful tool to get contextual feedback with pop-up surveys

We wanted to gather contextual feedback from our customers to identify areas for improvement, and that's exactly what we achieved with Qualaroo. We used branching logic and screeners to ensure that only specific customers could take the survey and provide precise feedback.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Qualaroo Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Qualaroo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Qualaroo?

It was easy to tag responses and come back to them, and assign them tickets that helped us analyze the feedback and take action on it. The integrations also helped with transporting data into other tools.

What do you dislike about Qualaroo?

Nothing at the moment.

Do you think Qualaroo delivers value for the money spent?

Yes

Are you satisfied with Qualaroo features?

Yes

Did implimentation of Qualaroo was easy?

Yes

What features is Qualaroo currently missing?

we didn't find any features missing as per our use

Mark F.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Feb 14, 2022

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Review Source: Organic

Impressive survey templates and features like branching logic

Qualaroo’s pop-up surveys are easy to deploy on our website and mobile app, and we even used them in prototypes. It really is a whole package, offering advanced targeting, response tagging, and a great dashboard.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Qualaroo Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Qualaroo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Qualaroo?

It has some cool features like helping create surveys in many languages, coming with a huge question library and templates, and offering advanced targeting and reporting.

What do you dislike about Qualaroo?

I haven’t come across any cons as of now.

Do you think Qualaroo delivers value for the money spent?

Yes

Are you satisfied with Qualaroo features?

Yes

Did implimentation of Qualaroo was easy?

Yes

What features is Qualaroo currently missing?

Survey templates could have been better

ashu

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Feb 14, 2022

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Review Source: Organic

Offers amazing pop-up surveys

Its pop-up surveys are great for adding to my mobile app and website to collect responses from customers without disturbing their experience. Additionally, not many tools have advanced targeting, so it's cool that Qualaroo has it.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Qualaroo Mobile App Experience

1 2 3 4 5 6 7 8 9 10

What do you like best about Qualaroo?

Its integrations with tools like HubSpot, Zapier, Mailchimp, and more.

What do you dislike about Qualaroo?

The dashboard is a bit bland.

Do you think Qualaroo delivers value for the money spent?

Yes

Are you satisfied with Qualaroo features?

Yes

Did implimentation of Qualaroo was easy?

Yes

What features is Qualaroo currently missing?

No, All is fine.

Gajendra S.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Feb 14, 2022

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Review Source: Organic

Effortless to collect feedback in real-time

Apart from the pre-designed templates, we appreciate the targeting, response tagging, and the branching and skip logic for our surveys. It makes it easy to analyze the responses and refer to specific ones using the response tagging. With its easy setup, we were able to launch a survey and collect feedback within the first hour.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Qualaroo Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Qualaroo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Qualaroo?

Its pop-up surveys are great for collecting in-context feedback without disrupting the customer experience.

What do you dislike about Qualaroo?

I would like to see more price plan options since it can be expensive for small businesses.

Do you think Qualaroo delivers value for the money spent?

Yes

Are you satisfied with Qualaroo features?

Yes

Did implimentation of Qualaroo was easy?

Yes

What features is Qualaroo currently missing?

Nope

Nick F.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Jan 24, 2022

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Review Source: Organic

A great tool to optimize your website

We got Qualaroo to improve and optimize our website by learning about the behaviors of our visitors. It does an excellent job for us, and we have been able to gather valuable feedback for our website.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Qualaroo Mobile App Experience

1 2 3 4 5 6 7 8 9 10

What do you like best about Qualaroo?

It is one of the best tools we have used for customer feedback, and its sentiment analysis feature is just great. It was very easy to deploy, and the reporting dashboard is easy to use.

What do you dislike about Qualaroo?

It lacks customization options, and the templates could have been better.

Do you think Qualaroo delivers value for the money spent?

Yes

Are you satisfied with Qualaroo features?

Yes

Did implimentation of Qualaroo was easy?

Yes

What features is Qualaroo currently missing?

None

Shashank C.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Dec 20, 2021

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Review Source: Organic

Does the job, but it comes at a cost

We found that collecting feedback and conducting market research is effortless with Qualaroo, and the number of deployment options makes it even easier. We were also amazed to see how Qualaroo does not impact the performance of the webpage, unlike most other survey tools and their web extensions.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Qualaroo IOS App Experience

1 2 3 4 5 6 7 8 9 10

Qualaroo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Qualaroo?

The range of customization is incredible, and you can completely transform your surveys and give them a personalized look for your own brand or the organization you work with, creating a lasting impression.

What do you dislike about Qualaroo?

We wish there were more affordable short-term pricing plans available because, for a small business like ours, it can get a little expensive.

Do you think Qualaroo delivers value for the money spent?

Yes

Are you satisfied with Qualaroo features?

Yes

Did implimentation of Qualaroo was easy?

Yes

What features is Qualaroo currently missing?

The reporting system and the dashboard work great, but I wish it would offer a bit more functionality out of it.

What other products like Qualaroo have you used or evaluated?

Zoho Survey, Typeform

How Qualaroo is better/different from its competitors?

Customer support is very good

Qualaroo Dec 21, 2021

Thanks For Reviewing Qualaroo

Divyam

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Dec 20, 2021

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Review Source: Organic

Using Qualaroo to drive in website conversions.

I own a small online business and have implemented Qualaroo to address low website traffic and a high bounce rate. By deploying Qualaroo on my website, I was able to interact with every customer and understand their perception of my business.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Qualaroo Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Qualaroo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Qualaroo?

Qualaroo was effective in highlighting the user experience issues, along with users’ expectations from my website, using on-site surveys. I was then able to make the necessary changes to my website and product offering to better suit the customers needs and increase conversions.

What do you dislike about Qualaroo?

I wish the product trial offered more premium features for new users like me to properly understand everything it can do.

Do you think Qualaroo delivers value for the money spent?

Yes

Are you satisfied with Qualaroo features?

Yes

Did implimentation of Qualaroo was easy?

Yes

What features is Qualaroo currently missing?

No

What other products like Qualaroo have you used or evaluated?

Surveymonkey

How Qualaroo is better/different from its competitors?

It delivers noticeable results in a short period of time.

Anurag P.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Dec 16, 2021

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Review Source: Organic

An effective tool for marketers and businesses

We found that Qualaroo is very easy to deploy for running marketing campaigns to our target audience. Scheduling survey messages was another feature that made it even easier to automate the process.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Qualaroo Mobile App Experience

1 2 3 4 5 6 7 8 9 10

What do you like best about Qualaroo?

It can be deployed in over six channels, including websites, mobile apps, SaaS software, and more, which makes it easier to target customers spread across multiple platforms. It also has different targeting modes to reach specific audiences before sending campaign messages.

What do you dislike about Qualaroo?

The branching and skip logic have been really helpful, but I wish the branching were a little more detailed.

Do you think Qualaroo delivers value for the money spent?

Yes

Are you satisfied with Qualaroo features?

Yes

Did implimentation of Qualaroo was easy?

Yes

What features is Qualaroo currently missing?

The Nudges are easy to create and edit but I would like to see more customization options.

What other products like Qualaroo have you used or evaluated?

Google Forms, UserTesting

How Qualaroo is better/different from its competitors?

Excellent results can be obtained with advanced targeting.

Anurag P.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Dec 16, 2021

Verified via Business email.

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Review Source: Organic

An effective tool for marketers and businesses

We found that Qualaroo is really easy to deploy for running marketing campaigns to our target audience. Scheduling survey messages was another feature that made it even easier to automate the process.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about Qualaroo?

It can be deployed in over 6 channels, including websites, mobile apps, SaaS software, and more, which makes it easier to target customers spread across multiple platforms. It also has different targeting modes to target specific audiences before sending campaign messages.

What do you dislike about Qualaroo?

The branching and skip logic have been really helpful, but I wish the branching were a little more detailed.

Do you think Qualaroo delivers value for the money spent?

Yes

Are you satisfied with Qualaroo features?

Yes

Did implimentation of Qualaroo was easy?

Yes

Sunil V.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Dec 16, 2021

Verified via Business email.

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Review Source: Organic

Quick and very user-friendly

The fact that Qualaroo is so easy to use and understand is one of the reasons I haven't switched to any other surveying tool. You only need to set up Qualaroo once, and then you can create as many surveys as you like to target different domains, and it always delivers great results.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Qualaroo Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Qualaroo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Qualaroo?

It collects real-time data from the users and analyzes it using advanced reporting and analysis for more valuable insights. It also has tons of in-built templates which help in creating beautiful surveys and save a lot of time by not having to create them from scratch.

What do you dislike about Qualaroo?

The overall UI and design are outdated and need to be updated soon.

Do you think Qualaroo delivers value for the money spent?

Yes

Are you satisfied with Qualaroo features?

Yes

Did implimentation of Qualaroo was easy?

Yes

What features is Qualaroo currently missing?

No

Rishi A.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 30, 2021

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Review Source: Organic

A feature-packed customer feedback tool

We needed a highly capable surveying tool for our new product, and with different targeting methods and survey delivery options, Qualaroo has been our top choice.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Qualaroo Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Qualaroo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Qualaroo?

The nudges allow us to keep the pop-up surveys subtle, and rapidly cloning existing nudges makes the process even more seamless. The IBM Watson sentiment analysis takes it even further, making the analysis of open-ended responses much simpler.

What do you dislike about Qualaroo?

There is no option to clone desktop nudges to mobile nudges. Also, you need to pay extra for it to work on your smartphone, which makes the overall plan a bit more expensive.

Do you think Qualaroo delivers value for the money spent?

Yes

Are you satisfied with Qualaroo features?

Yes

Did implimentation of Qualaroo was easy?

Yes

What features is Qualaroo currently missing?

Ability to clone desktop nudges for mobile users.

What other products like Qualaroo have you used or evaluated?

Qualtrics

How Qualaroo is better/different from its competitors?

It’s a more feature-rich solution and offers better functionality.

Dorothy B.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 30, 2021

Verified via Business email.

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Review Source: Organic

A quick and reliable way of surveying.

Qualaroo surveys take almost no time to customize and brand, and I can instantly roll them out without any complications through micro surveys.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Qualaroo Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Qualaroo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Qualaroo?

The user interface is great and easy to interact with. The different targeting modes also make it easy to collect feedback from specific, relevant sources. Overall, a great surveying experience.

What do you dislike about Qualaroo?

The dashboard needs to give the users a bit more control, and I could use a little more functionality from it.

Do you think Qualaroo delivers value for the money spent?

Yes

Are you satisfied with Qualaroo features?

Yes

Did implimentation of Qualaroo was easy?

Yes

What features is Qualaroo currently missing?

A more comprehensive reporting structure.

Sugandh S.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 28, 2021

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Review Source: Organic

The only survey tool that I need.

I love that Qualaroo is a diverse and highly intuitive tool that easily meets my organization’s customer feedback requirements. It is the only survey tool I have deployed so far, and I have never had any problems with it.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Qualaroo Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Qualaroo After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Qualaroo?

It has tons of pre-built templates, which help in keeping the feedback relevant and also save me a lot of time in setting up the surveys. I was also quite pleased with the branching logic, as it assisted me with behavioral targeting.

What do you dislike about Qualaroo?

The pricing is a little on the expensive side, and there are no short-term plans available.

Do you think Qualaroo delivers value for the money spent?

Yes

Are you satisfied with Qualaroo features?

Yes

Did implimentation of Qualaroo was easy?

Yes

What features is Qualaroo currently missing?

No

How Qualaroo is better/different from its competitors?

I find it much easier to use

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