QueueMetrics
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What is QueueMetrics?
QueueMetrics is a comprehensive call center performance measurement tool designed for Asterisk PBX systems. It offers detailed analytics, real-time monitoring, and reporting features, helping businesses optimize their call center operations and improve overall efficiency and customer satisfaction.
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Key Features of QueueMetrics
Here are the powerful features that make QueueMetrics stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Real Time Monitoring
- Historical Reporting
- Agent Performance Metrics
- Customizable Dashboards
- Call Recording
- Quality Management
- Sla Management
- Wallboards
- Agent Coaching
- Call Scoring
- Ivr Statistics
- Outbound Campaigns
- Webrtc Integration
- Multi Tenant Support
- Api Access
- Custom Reports
- Agent Scripting
- Gamification
- Workforce Management
- Multi Channel Support
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QueueMetrics Specifications
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QueueMetrics FAQs
What are the top 5 features for QueueMetrics?
The top 5 features for QueueMetrics are:
- Call Recording
- Campaign Management
- Blended Call Center
- Call Logging
- Escalation Management
What type of customer support is available from QueueMetrics?
The available support which QueueMetrics provides is:
What types of businesses does QueueMetrics serve?
QueueMetrics serves a wide range of businesses, including but not limited to Startups, SMBs, Mid-Market & Enterprises.
Who are the primary competitors of QueueMetrics?
The three major competitors of QueueMetrics are Prospect Boss, ReplyOne and 3CX. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
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