Raiseaticket Reviews
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Overall Raiseaticket Reviews
Here's an unbiased review of Raiseaticket. Discover how Raiseaticket users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
Raiseaticket Pros and Cons
"user-friendly interface, customization options, and robust reporting capabilities have streamlined our ticket management process and improved overall customer support."
"This product has helped us to start with easy-to-use and navigate."
"The ease of use and ability to assign the right level of help."
"Limited Knowledge Base: Raiseatickets documentation and customer support resources may not be as extensive as those of some other ticketing systems, which could make troubleshooting issues or finding solutions more challenging."
"There are some reports that can be improved."
"Cant edit a tickets title once created."
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Hear directly from customers who have used Raiseaticket. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Hoai N.
Technical Management
Used the software for : Less than 6 months (Daily)
Company Size :11-50 employees
Verified Reviewer
Verified User
Review Source: Organic
Raiseaticket is a user-friendly and efficient ticketing system that has improved our organization's customer support and internal request management. It offers customization options, automated ticket routing, and robust reporting, making it a valuable tool. Integration with other tools enhances communication. While some advanced features may require training, it remains an excellent choice for organizations seeking to streamline their ticket management process.
Raiseaticket IOS App Experience
Raiseaticket After Sales Service Rating
What do you like best about Raiseaticket?
user-friendly interface, customization options, and robust reporting capabilities have streamlined our ticket management process and improved overall customer support.
What do you dislike about Raiseaticket?
Limited Knowledge Base: Raiseatickets documentation and customer support resources may not be as extensive as those of some other ticketing systems, which could make troubleshooting issues or finding solutions more challenging.
What features is Raiseaticket currently missing?
need products/services data
TEREI A.
Information Technology
Used the software for : 1-2 years (Daily)
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
This product has helped us get started. It is easy to use and navigate. The portal is user-friendly, though there are opportunities for improvement in its features and reporting.
Raiseaticket Mobile App Experience
Raiseaticket After Sales Service Rating
What do you like best about Raiseaticket?
This product has helped us to start with easy-to-use and navigate.
What do you dislike about Raiseaticket?
There are some reports that can be improved.
What features is Raiseaticket currently missing?
There are some reporting feature that can be improved
What other products like Raiseaticket have you used or evaluated?
Manage Engine
How Raiseaticket is better/different from its competitors?
It's easy to use and its FREE
Evan B.
IT Systems and Support Admin
Used the software for : 1-2 years (Daily)
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Raise a Ticket is excellent at providing exactly what we need to allow users to submit help requests and for our support staff to keep them updated on their progress.
Raiseaticket Mobile App Experience
What do you like best about Raiseaticket?
The ease of use and ability to assign the right level of help.
What do you dislike about Raiseaticket?
Cant edit a tickets title once created.
What features is Raiseaticket currently missing?
Editing of titles
What other products like Raiseaticket have you used or evaluated?
Spiceworks
How Raiseaticket is better/different from its competitors?
Raiseaticket is easier to assign levels of help
Caleb
IT Support
Used the software for : Less than 6 months (Daily)
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
I started using it in February 2022 for IT support at my workplace. It has been helpful in tracking and managing tickets raised by employees and has a friendly GUI and good analytics reporting section that helps me track my performance. However, the data retention policy is 60 days, which is a disadvantage.
Raiseaticket Mobile App Experience
Raiseaticket After Sales Service Rating
What do you like best about Raiseaticket?
GUI, Ticket Tracking Report, and Analytics
What do you dislike about Raiseaticket?
Data retention policy is poor—just 60 days.
What features is Raiseaticket currently missing?
retention policy
What other products like Raiseaticket have you used or evaluated?
None
How Raiseaticket is better/different from its competitors?
easy to use
Federico B.
Development Manager
Used the software for : Less than 6 months (Daily)
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
One of the best ticketing portals. Easy to use and comprehensible without reading a line of the guide. We are planning to substitute our current portal with Raiseaticket. Highly recommended.
Raiseaticket IOS App Experience
Raiseaticket After Sales Service Rating
What do you like best about Raiseaticket?
The available features and ease of use. You can really start using it immediately.
What do you dislike about Raiseaticket?
Language, even giving the customers a module to translate and API integration to connect other systems.
What features is Raiseaticket currently missing?
other languages and api
What other products like Raiseaticket have you used or evaluated?
zendesk, jira, freshdesk
How Raiseaticket is better/different from its competitors?
price and easy of use
Sudeep S.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
I run a small IT hardware company, and we were looking for a consistent ticketing system that is easy for both the technicians and me. Loved the product! Must try it once.
rajasekar
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Raiseaticket has truly streamlined our support process. The user-friendly interface and efficient ticket management have made a noticeable difference. Our team and customers are happier. Highly recommend for any business!
Vincent
HOD
Used the software for : Less than 6 months
Company Size :11-50 employees
Verified Reviewer
Review Source: Organic
Although it's free, the overall user experience is great and easy to use. If they can add the import contact feature, it would be even better and more user-friendly. This software is totally free, which surprised me, but I love it so much. Thanks to the team for their effort in making this software so amazing.
What do you like best about Raiseaticket?
Very user-friendly
What do you dislike about Raiseaticket?
Less info from YouTube, but not too hard for the student. Just cannot import the contact.
M
ICT Administrator
Used the software for : More than 1 year
Company Size :201-500 employees
Verified Reviewer
Review Source: Organic
Great system that includes everything you need to have a ticketing system up and running. We have been using Raise a Ticket internally for quite a while and across different departments. It works perfectly in a scalable environment. Exceptional support. Give Raise a Ticket a try.
What do you like best about Raiseaticket?
Its fast, snappy, and most importantly, intuitive. New users are able to pick it up in a matter of minutes. It has all the features that may be required in a ticketing system, and then some.
What do you dislike about Raiseaticket?
Honestly, there isnt anything in particular that I would change about Raise A Ticket; it is a highly polished ticketing system.
Reagan
IT System Admin
Used the software for : Free trial
Company Size :11-50 employees
Verified Reviewer
Review Source: Organic
Website ticketing is one of the main features that you need to work on. There is a problem with a few website builder sites when embedding this Raiseaticket web URL.
What do you like best about Raiseaticket?
Best ticketing cloud-based application with many features.
What do you dislike about Raiseaticket?
Web site ticketing is one of the main features which you need to work. Problem with few Website builder sites when embedding this Raiseaticket web URL.
Vigouroux
CEO
Used the software for : Less than 6 months
Company Size :1-10 employees
Verified Reviewer
Review Source: Organic
Definitely a good support ticketing tool. It has obviously been designed by people who know how a support team works. The features are there, the interface is well-designed, and the product is reliable, which is most important.
What do you like best about Raiseaticket?
Good interface design, good features, reliable, good support.
What do you dislike about Raiseaticket?
Some minor bugs need to be fixed.
CJ G.
Senior ICT Executive
Used the software for : More than 1 year
Company Size :201-500 employees
Verified Reviewer
Review Source: Organic
Definitely a top contender in its class, with the potential of being in 1st place for a good number of years. Wouldn't be amazed if in a year's time it will be featured more than its contenders.
What do you like best about Raiseaticket?
Versatile, easy to use, jam-packed with features, continuously enhanced, great support team.
What do you dislike about Raiseaticket?
There's not much to say here, apart that there's a small bug with page refresh at certain intervals, something which I'm sure the support team is working on.