RapidNPS

Our easy-to-use platform empowers you to track the customer satisfaction of your individual or multi-location business effortlessly and make data-driven decisions to move your business forward.

Benefits

1- Ensuring customer satisfaction
Measure customer satisfaction over time in different locations due to various changes to ensure business alignment in your absence.

2- Preventing customer churn
Reduce customer churn by investigating and fixing problems that cause customer dissatisfaction and contacting dissatisfied customers.

3- Enhancing online reputation
Collect negative reviews of dissatisfied customers proactively to prevent them from being published online, and encourage satisfied customers to post their positive reviews.

4- Improving customer experience
Track your customers' reviews and respond to them and make necessary changes to create a better overall customer experience.

5- Identifying new trends
Hear your customers carefully to understand trends and patterns in their behavior and preferences and adjust your business proactively.

6- Comparing business performance
Compare your performance in customer satisfaction with the standards of the industry/geography and the performance of competitors.

7- Making data-driven decisions
Make better decisions by identifying the causes of customer dissatisfaction based on different times, locations, or staff, to improve your investments.

8- Targeting business growth
Set SMART business goals based on real-time customer-centric KPIs and easily track and measure their success rate.

9- Engaging employee motivation
Evaluate the performance of each staff and reward them based on their positive performance in satisfying customers.

Features

1- Standard multilingual NPS survey?
Our prepared standard multilingual NPS survey is optimized with the best completion rate to measure customer satisfaction and discover business issues.

2- Ready-to-share links and QR codes?
RapidNPS creates ready-to-share unique links and  QR codes for each defined location and source to make your work easy.

3- Intelligent reputation enhancement
Our tool intelligently only invites satisfied customers to post their positive reviews on the best online review platform according to business needs.

4- Location and source tracking
RapidNPS tracks NPS based on different locations and sources (a custom criterion from staff, sales channels, product groups, or sharing mediums) to give both a holistic and detailed view.

5- Practical reporting dashboard
Our reporting dashboard is prepared with detailed charts to give valuable insights and draw business attention to actions.