Remedy Service Desk Management
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What is Remedy Service Desk Management?
Remedy Service Desk Management is a modern help desk system that helps an organization fuel up the workplace with an all-around customer assistance center. Its preassembled ITIL processes make it an efficient help desk tool.
Pricing
Remedy Service Desk Management Starting Price
$ 2670/One Time
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Key Features of Remedy Service Desk Management
Here are the powerful features that make Remedy Service Desk Management stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- Knowledge Management
- Asset Management
- Configuration Management Database (cmdb)
- Self Service Portal
- Service Level Management
- Reporting And Analytics
- Workflow Automation
- Mobile Access
- Integration Capabilities
- Multi Tenancy Support
- Role Based Access Control
- Email Notifications
- Customizable Dashboards
- Sla Management
- Itil Compliance
- Remote Support
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Remedy Service Desk Management Screenshots
Remedy Service Desk Management Pricing
Here are the pricing plans for Remedy Service Desk Management. Choose the plan that best fits your requirements and budget. Get Detailed Remedy Service Desk Management pricing as per your requirements.
Starter
$ 2670
One Time
- Compliance Management
- Knowledge Management
- Change Management
- Ticketing Management
- Reporting
- Dashboard
- T operations Management
Get Pricing
The pricing information for Remedy Service Desk Management is sourced either directly from the software provider or publicly available materials. To get the most accurate and up-to-date costs, we advise reaching out to the vendor.
The pricing information was last updated on 23rd March 2025.
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Remedy Service Desk Management Specifications
Get a closer look at the technical specifications and system requirements for Remedy Service Desk Management. Find out if it's compatible with your operating system and other software.
Company Details :
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Remedy Service Desk Management Comparisons
Compare Remedy Service Desk Management with other similar options available in Help Desk Software. Explore the key differences to see why it's the top choice for businesses and individuals.
Remedy Service Desk Management Resources
Overall Remedy Service Desk Management Reviews
Thinking about using Remedy Service Desk Management? Check out verified user reviews & ratings based on Remedy Service Desk Management's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
Remedy Service Desk Management Pros and Cons Based on Customer Reviews
"The guides provided are practical and simple, making it easier for new users to get started."
"The tool is praised for its adherence to ITIL standards, covering Incident, Problem, and Change Management modules."
"Customization and integration capabilities are highlighted as user-friendly, allowing for tailored solutions."
"Users appreciate the extensive categorization options, which help in organizing and managing tickets effectively."
"Many users find the CMDB feature to be a standout, offering excellent integration and relationship mapping between modules."
"Response times can be sluggish, which affects overall efficiency and user satisfaction."
"There is a desire for more seamless integration with other tools to enhance workflow."
"Some users feel the tool is outdated and suffers from optimization issues, leading to a slower experience."
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Showing 2 out of 2 Reviews
Used the software for : Less than 6 months
Company Size :11-50 employee
Verified via Business email.
Verified Reviewer
This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.
Review Source: Organic
A very frustrating experience
It is a tool that, in theory, should help the client solve their problems. This doesn't happen. It is an obsolete tool, slow, and has optimization problems.
Remedy Service Desk Management Mobile App Experience
Remedy Service Desk Management After Sales Service Rating
What do you like best about Remedy Service Desk Management?
It has many categorization options; the guides are practical and simple.
What do you dislike about Remedy Service Desk Management?
I suggest many options: layout, response time, SLA, and more integration with other tools.
Do you think Remedy Service Desk Management delivers value for the money spent?
No
Are you satisfied with Remedy Service Desk Management features?
No
Did implimentation of Remedy Service Desk Management was easy?
Not Sure
What features is Remedy Service Desk Management currently missing?
In terms of resources I believe I have enough.
Useful 0
Used the software for : 2+ years
Company Size :51-200 employee
Verified via Business email.
Verified Reviewer
The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.
Verified User
This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.
Review Source: Organic
Best Service Desk Tool in Market
I’m working as a BMC Remedy Developer, and this has to be one of the best service desk tools in the market, covering IM, PM, and CM modules as per ITIL. The CMDB is the best part of this tool. Even the customizations and integrations are easy with this tool.
Remedy Service Desk Management IOS App Experience
Remedy Service Desk Management After Sales Service Rating
What do you like best about Remedy Service Desk Management?
This has to be their CMDB and the relationship between different modules.
What do you dislike about Remedy Service Desk Management?
The reporting part is not as good, and sometimes it takes some time to load.
Do you think Remedy Service Desk Management delivers value for the money spent?
Yes
Are you satisfied with Remedy Service Desk Management features?
Yes
Did implimentation of Remedy Service Desk Management was easy?
Yes
What features is Remedy Service Desk Management currently missing?
Yes they should work on the slowness issue
What other products like Remedy Service Desk Management have you used or evaluated?
Service now
How Remedy Service Desk Management is better/different from its competitors?
The different is with respect to CMDB and Asset relationship you will not be able to find such good CMDB tool in the market
Useful 0
Alternatives of Remedy Service Desk Management
Explore alternative software options that can fulfill similar requirements as Remedy Service Desk Management. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Remedy Service Desk Management FAQs
How much does Remedy Service Desk Management cost?
The starting price of Remedy Service Desk Management is $ 2670/One Time. It has different pricing plans:
- Starter : $ 2670/One Time
Remedy Service Desk Management also provides a free trial to users.
What are the top 5 features for Remedy Service Desk Management?
The top 5 features for Remedy Service Desk Management are:
- Asset Management
- Document Management
- Email Integration
- Customer DataBase
- Live chat system
What type of customer support is available from Remedy Service Desk Management?
The available support which Remedy Service Desk Management provides is:
What platforms does Remedy Service Desk Management support?
Remedy Service Desk Management supports a variety of platforms including Android and IOS.
What types of businesses does Remedy Service Desk Management serve?
Remedy Service Desk Management serves a wide range of businesses, including but not limited to Startups, SMBs, Mid-Market & Enterprises.
Who are the primary competitors of Remedy Service Desk Management?
The three major competitors of Remedy Service Desk Management are GoTo Resolve, ProProfs Knowledge Base and Connex One. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
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