Best Request Management Software

Best Request management software are integrify, ServiceNow ITSM, HappyFox, Zendesk, Genius Project, TouchBase, and EasyVista. Such request management systems help to check all the requests raised from the client side, tracked their status, and give commands.

Jainy Patel
Researched and Written by Jainy Patel
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Supriya Bajaj
Reviewed and edited by Supriya Bajaj
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Most Popular Request Management Software

This listing showcases software based on user recommendations and popularity. It also highlights products from our valued client partnerships.

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

List of 20 Best Request Management Software

Showing 1 - 20 of 28 products
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Emergents | 2025

Product Description

Integrify workflow management software allows you to easily implement workflow automation for your department. It provides employees with a user-friendly self-service portal to submit forms, manage tasks, and track progress. Read More About Integrify

Integrify Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Mobile Access
  • Custom Branding
  • Performance Analytics
  • Integration Capabilities
  • Conditional Logic
  • Role Based Access Control
  • Api Access
  • Automated Workflows
  • View all Features

Integrify Features and Usability-Based User Satisfaction Score

Freshness Score 7.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Category Champions | 2025

Product Description

This information is provided by vendor.

Vitalize your IT service management practices with a robust ServiceNow ITSM solution to enhance the performance of your IT team, minimize IT expenses, and improve IT and business service availability. Read More About ServiceNow ITSM

ServiceNow ITSM Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Workflow Automation
  • Change Management
  • Event Management
  • Self Service Portal
  • Predictive Intelligence
  • Asset Management
  • Integration Hub
  • Problem Management
  • View all Features
4.6
out of 5 (16 Reviews)
Features
4.7
Ease of Use
4.4
Value for Money
4.7
Customer Support
4.5
Kanika Gupta

The ServiceNow tool is a ticketing system primarily used for handling incidents, access requests, problem management, and assigning those requests to the appropriate handling teams.

Read all 16 Reviews

ServiceNow ITSM Features and Usability-Based User Satisfaction Score

Rating Score 9.2

Rating Score

Out of 10

No. of reviews Score 4.0

No. of reviews Score

Out of 10

Freshness Score 10.0

Freshness Score

Out of 10

Social Score 7.8

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

Category Champions | 2025

Product Description

This information is provided by vendor.

Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive... Read More About Zendesk

Zendesk Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Reporting And Analytics
  • Multi Channel Support
  • Custom Fields
  • Customizable Branding
  • Mobile App
  • Ticketing System
  • Automations
  • Ticket Views
  • View all Features

Support Team

$ 19

Agent/Month

Get Offer

Support Professional

$ 55

Agent/Month

Get Offer

Support Enterprise

$ 115

Agent/Month

Get Offer

Suite Team

$ 55

Agent/Month

Get Offer
4.5
out of 5 (109 Reviews)
Features
4.5
Ease of Use
4.4
Value for Money
4.3
Customer Support
4.6
Jodi Pierce
Manager

As per my experience It really helps in customer services and support. It combine multiple features in one platform such as call, emails and even live chat.

Read all 109 Reviews

Zendesk Features and Usability-Based User Satisfaction Score

Rating Score 9.0

Rating Score

Out of 10

No. of reviews Score 10.0

No. of reviews Score

Out of 10

Freshness Score 10.0

Freshness Score

Out of 10

Social Score 8.7

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

Emergents | 2025

Product Description

Happyfox is a web-based help desk software hosted on the cloud. It tracks and manages customer requests coming from multiple channels like email, phone, Facebook, and chat through a centralized helpdesk ticket management system. Read More About HappyFox

HappyFox Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Role Based Access Control
  • Canned Actions
  • Multi Channel Support
  • Collaboration Tools
  • Time Tracking
  • Customer Satisfaction Surveys
  • Asset Management
  • Multi Language Support
  • View all Features

POPULAR

$ 19

Staff /Month

Get Pricing

MIGHTY

$ 29

Staff/Month

Get Pricing

FANTASTIC

$ 49

Staff /Month

Get Pricing

ENTERPRISE

$ 69

Staff /Month

Get Pricing
4.4
out of 5 (10 Reviews)
Features
4.4
Ease of Use
4.4
Value for Money
4.4
Customer Support
4.4
Mehul Shah
Marketing Manager

We have been using the HappyFox CRM for a while now and have been impressed with its performance. The best feature is that the software supports 35 different languages, which makes dealing with offshore clients very convenient. We highly recommend it!

Read all 10 Reviews

HappyFox Features and Usability-Based User Satisfaction Score

Rating Score 8.8

Rating Score

Out of 10

No. of reviews Score 2.0

No. of reviews Score

Out of 10

Freshness Score 9.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 4.0

Monthly website visitor Score

Out of 10

Contenders | 2025

Product Description

This information is provided by vendor.

Cflow is a cloud-based workflow automation software that provides a simple way to automate business processes within companies. Cflow helps SMBs transition from running their operations on emails and spreadsheets to using business applications that help increase productivity and reduce costs. Read More About Cflow

Cflow Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Role Based Access Control
  • Form Builder
  • Data Import/export
  • Drag And Drop Interface
  • Api Access
  • Customizable Dashboards
  • Task Management
  • Workflow Automation
  • View all Features
5.0
out of 5 (1 Review)
Features
5.0
Ease of Use
5.0
Value for Money
5.0
Customer Support
5.0

Cflow Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 9.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 4.0

Monthly website visitor Score

Out of 10

Category Champions | 2025

Product Description

This information is provided by vendor.

CMW Platform provides non-coding workflow software for business process modeling and management, workflow automation, and productivity boosts. Minimize dependency on IT and empower non-technical users to design, run, and modify workflows with drag-and-drop simplicity. Read More About CMW Platform

CMW Platform Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Task Management
  • Pre Built Templates
  • Version Control
  • Audit Trail
  • Role Based Access Control
  • Collaboration Tools
  • Drag And Drop Interface
  • Notifications And Alerts
  • View all Features

Basic

$ 30

User/Month

Get Offer
4.7
out of 5 (173 Reviews)
Features
4.6
Ease of Use
4.7
Value for Money
4.7
Customer Support
4.7
Trinity Maruez

Comindware Tracker has enabled business users across all departments to automate business procedures such as financial management and document and approval workflow management in real-time.

Read all 173 Reviews

CMW Platform Features and Usability-Based User Satisfaction Score

Rating Score 9.4

Rating Score

Out of 10

No. of reviews Score 10.0

No. of reviews Score

Out of 10

Freshness Score 10.0

Freshness Score

Out of 10

Social Score 9.1

Social Score

Out of 10

Monthly website visitor Score 6.0

Monthly website visitor Score

Out of 10

Most Reviewed

Emergents | 2025

Product Description

This information is provided by vendor.

The Zycus eProcurement solution, comprising features like Catalog Management, Requisitions & Approvals, Purchase Orders, and Supplier Portal, helps you avoid such outcomes. Further, the user experience is driven to much higher levels of end-user adoption and compliance with our e-Procurement innovation - Guided Buying. Read More About Zycus e-Procurement

Zycus e-Procurement Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Invoice Management
  • Supplier Portal
  • Reporting And Dashboards
  • Integration Capabilities
  • Budget Tracking
  • Purchase Order Management
  • Supplier Management
  • Contract Management
  • View all Features
4.5
out of 5 (2 Reviews)
Features
4.5
Ease of Use
4.5
Value for Money
4.5
Customer Support
4.5
Elroy Silveira

Easy classification and a very user-friendly interface make spend and supply analysis faster to verify.

Read all 2 Reviews

Zycus e-Procurement Features and Usability-Based User Satisfaction Score

Rating Score 9.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 9.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 6.0

Monthly website visitor Score

Out of 10

Emergents | 2025

Product Description

Genius Project is a fully featured change management system. Complete packaging with features, i.e., simple to design, flexible configurations, high safety for customers private data, and integration with software applications. Read More About Genius Project

Genius Project Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Document Management
  • Automated Notifications
  • Risk Assessment
  • Timeline Management
  • Audit Trails
  • Customizable Dashboards
  • Change Request Management
  • Impact Analysis
  • View all Features

Basic

$ 20

Per Month

Get Pricing

Genius Project Features and Usability-Based User Satisfaction Score

Freshness Score 8.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Contenders | 2025

Product Description

This information is provided by vendor.

Kytes PSA offers Project Management Solutions to Professional Services, Pharma, EPC, Engineering, etc. It supports business cases, proposals, NPD, schedules, resources, costs, procurement, risks, etc. It integrates with ERPs, CRMs, and Accounting. Read More About Kytes

Kytes Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Calendar Integration
  • Gantt Charts
  • Risk Management
  • User Permissions
  • Customizable Dashboards
  • Reporting And Analytics
  • Task Management
  • Project Planning
  • View all Features
4.0
out of 5 (2 Reviews)
Features
4.0
Ease of Use
3.5
Value for Money
4.0
Customer Support
3.5
Senthil Kannan
Project Management Consultant

ProductDossier PSA is the one-stop solution for us. It helps us achieve customer satisfaction and increases overall project revenue and project margins.

Read all 2 Reviews

Kytes Features and Usability-Based User Satisfaction Score

Rating Score 8.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 9.0

Freshness Score

Out of 10

Social Score 9.0

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

Emergents | 2025

Product Description

EasyVista is a comprehensive IT service management solution that streamlines workflows, enhances user experience, and boosts productivity. Its intuitive interface, robust automation, and seamless integration capabilities empower organizations to efficiently manage and resolve IT issues. Read More About EasyVista

EasyVista Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Financial Management
  • Procurement Management
  • Lifecycle Management
  • Audit And Compliance
  • Discovery And Inventory
  • Incident And Problem Management
  • Configuration Management Database (cmdb)
  • Supplier Management
  • View all Features

EasyVista Features and Usability-Based User Satisfaction Score

Freshness Score 7.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Emergents | 2025

Product Description

Take your preventive maintenance to a whole new level and bring the power of AI into it by using PMXpert. This highly useful equipment preventive maintenance software helps you gain full control of maintenance operations, data import/export, and warranty tracking. Read More About PMXpert

PMXpert Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Vendor Management
  • Mobile Access
  • Driver Management
  • Asset Management
  • Route Optimization
  • Compliance Management
  • Work Order Management
  • Customizable Dashboards
  • View all Features

PMXpert Features and Usability-Based User Satisfaction Score

Freshness Score 6.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Emergents | 2025

Product Description

This information is provided by vendor.

Cutehr is a cloud-based HR solution software for businesses. It focuses on boosting business goals by providing top HR services on a single dashboard. Enjoy core HRMS solution capabilities like leave, project, time management, and other productive features. Read More About Cutehr

Cutehr Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Attendance Management
  • Leave Management
  • Document Management
  • Performance Management
  • Onboarding
  • Training Management
  • Employee Engagement
  • Employee Self Service
  • View all Features

Beginner

$ 0

User/Month

Get Offer

Cutehr Features and Usability-Based User Satisfaction Score

Freshness Score 8.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 4.0

Monthly website visitor Score

Out of 10

Contenders | 2025

Product Description

This information is provided by vendor.

CobbleStone Software provides world-class contract lifecycle management software solutions to leading organizations in healthcare, pharma, government, banking/financial, education, retail, distribution, manufacturing, and more with an AI-powered CLM platform. Read More About CobbleStone Contract Insight

CobbleStone Contract Insight Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Approval Workflows
  • Third Party Integrations
  • Document Management
  • Version Control
  • E Signature Integration
  • Alerts And Notifications
  • Clause Library
  • Vendor Management
  • View all Features

CobbleStone Contract Insight

$ 59

Per User

Get Offer
5.0
out of 5 (6 Reviews)
Features
5.0
Ease of Use
5.0
Value for Money
5.0
Customer Support
5.0
Chris Parker

Cobblestone has been a great contract management system for our company. We started with a basic repository, but now we are using the requests, workflow, templates, AI, and electronic signatures. We selected Cobblestone because we knew it could be implemented based on our goals. Their people are great, too.

Read all 6 Reviews

CobbleStone Contract Insight Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

No. of reviews Score 2.0

No. of reviews Score

Out of 10

Freshness Score 9.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 6.0

Monthly website visitor Score

Out of 10

Emergents | 2025

Product Description

With Cartegraph, seamlessly manage your assets, track your work, and spend funds smartly. It is the best public works software that is specially built to handle any public infrastructure asset. It has already helped many government agencies streamline their operations.    Read More About Cartegraph

Cartegraph Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Streetlight Management
  • Stormwater Management
  • Asset Management
  • Mobile Access
  • Sign Management
  • Fleet Management
  • Capital Planning
  • Resource Management
  • View all Features

Cartegraph Features and Usability-Based User Satisfaction Score

Freshness Score 7.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Emergents | 2025

Product Description

Zilicus is project management software and a collaboration tool on the market. It includes, in addition to typical features, resource tracking, wide reporting options, and customization options. Its user interface with icons makes it easy to use. Read More About Zilicus PM

Zilicus PM Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Task Management
  • Document Management
  • Calendar Integration
  • Milestone Tracking
  • Project Templates
  • Issue Tracking
  • Email Integration
  • Collaboration Tools
  • View all Features
4.3
out of 5 (3 Reviews)
Features
4.3
Ease of Use
4.3
Value for Money
4.3
Customer Support
4.3
Priti Nair

The user-friendly design of Zilicus appealed to me the most. It helped me bridge the gap between my vendors and stakeholders very easily. Additionally, it came at a price that I could afford for my startup. I can track the amount of work being done by a particular employee, which helps me utilize their bandwidth to the maximum.

Read all 3 Reviews

Zilicus PM Features and Usability-Based User Satisfaction Score

Rating Score 8.6

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 9.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 4.0

Monthly website visitor Score

Out of 10

Emergents | 2025

Product Description

This information is provided by vendor.

Centra Hub CRM is fully customizable and integrated with sales, marketing, and service. It has excellent experience in offering highly customizable CRM solutions. It automates lead generation, nurturing, and support for all growing businesses. Read More About Centra Hub CRM

Centra Hub CRM Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Automated Ticket Routing
  • Mobile Access
  • Service Level Agreement (sla) Management
  • Third Party Integrations
  • Change Management
  • Workflow Automation
  • Time Tracking
  • Customizable Dashboards
  • View all Features

Centra Hub CRM Features and Usability-Based User Satisfaction Score

Freshness Score 6.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 2.0

Monthly website visitor Score

Out of 10

Emergents | 2025

Product Description

Effitrac helps you perform tasks like project planning, task allocation, budgeting, and upkeep of time-sheets with minimum effort and maximum accuracy with its automated integration. The CRM software also provides details about team productivity. Read More About Effitrac

Effitrac Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Mobile Access
  • Milestone Tracking
  • Customizable Dashboards
  • Notifications And Alerts
  • User Permissions
  • Expense Tracking
  • Document Management
  • Reporting And Analytics
  • View all Features

Effitrac Features and Usability-Based User Satisfaction Score

Freshness Score 7.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Emergents | 2025

Product Description

ProcessUnity is a comprehensive third-party risk management platform that automates vendor onboarding, assessments, and monitoring. It integrates data seamlessly, leverages AI tools, and offers customizable workflows to enhance efficiency, collaboration, and risk mitigation across your organization. Read More About ProcessUnity

ProcessUnity Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Customizable Offer Templates
  • Integration Capabilities
  • Approval Management
  • Performance Metrics
  • Document Management
  • Data Encryption
  • Version Control
  • Real Time Analytics
  • View all Features

ProcessUnity Features and Usability-Based User Satisfaction Score

Freshness Score 6.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Emergents | 2025

Product Description

IssueTrak is optimized for IT service desk applications, with an intuitive interface, flexible business rules, and expert support to help you maximize productivity, efficiency, and accountability. IssueTrak streamlines your customer support operations, helping you confidently manage the people and processes that ensure customer satisfaction. Read More About IssueTrak

IssueTrak Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Escalation Rules
  • Sla Management
  • Knowledge Base
  • Task Management
  • Survey Tools
  • Email Integration
  • Automated Workflows
  • Self Service Portal
  • View all Features

TEAM

$ 26

User/ Month

Get Pricing

SUPPORT ESSENTIALS

$ 77

Agent/Month

Get Pricing

SUPPORT ULTIMATE

$ 99

Agent/Month

Get Pricing

IssueTrak Features and Usability-Based User Satisfaction Score

Freshness Score 8.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Emergents | 2025

Product Description

TrackQlik is a cutting-edge field workforce automation software that enhances efficiency, drives customer satisfaction, and supports data-driven decision-making. It streamlines operations, saves time, and offers comprehensive solutions for tracking, task management, and customer feedback. Read More About TrackQlik

TrackQlik Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Employee Attendance Tracking
  • Task Management
  • Multi Device Support
  • Mobile App Integration
  • Battery Status Monitoring
  • Speed Monitoring
  • Panic Button
  • Api Integration
  • View all Features

TrackQlik Features and Usability-Based User Satisfaction Score

Freshness Score 6.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

FAQs

What is Request Management Software?

Request management software tracks all types of logged requests, assigns them to corresponding employees within the business, tracks status, and delivers updates to customers.

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Last Updated: September 12, 2024