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What is RingCentral Engage Digital?
Dimelo, a RingCentral Company facilitates the digital transformation of companies by helping them expand and steer their omni-digital customer relations. Our platform RingCentral Engage assembles all the customer interactions in one place
RingCentral Engage Digital Starting Price
RingCentral Engage Digital Awards
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Key Features of RingCentral Engage Digital
- Customer Management
- Customer Support
- Knowledge Management
- Mobile Support
- Survey Management
- Task Management
- Channel Management
- Customer Feedback
- Real Time Reporting
- 360 Degree Feedback
- Surveys & Feedback
- Activity Tracking
- Source Tracking
- Historical Reporting
- Analytics
- Queue Manager
RingCentral Engage Digital Users
Business
- Freelancers
- StartUps
- SMEs
- Agencies
- Enterprises
Available Support
- Phone
- Live Support
- Training
- Tickets
Specifications
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Deployment:
Cloud Based
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Payment:
Monthly, Yearly
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Api
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Customization
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Mobile Support
Desktop Platforms
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Web App
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Windows
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Mac
Mobile Platforms
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Android
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iOS
Language Support
- Dutch
- English
- French
- German
- Spanish
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Company Details
Dimelo, a RingCentral Company
Paris
RingCentral 20 Davis Dr Belmont, CA United States
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RingCentral Engage Digital Description
The Omni-Digital Customer Care Software
This gives companies a full history and precise account of each interaction to analyze and better manage their activity while increasing customer satisfaction.
RingCentral Engage Digital is based on a SaaS model and benefits from international exposure working with over 100 major players across 4 continents (Europe, Americas, Asia & Africa) in the Telecom, Banking, Insurance, Utilities and Entertainment industries (Orange, Ooredoo, Deutsche Bahn, Banglalink, Proximus, SFR and many more).
Manage all your digital conversation in one single platform
RingCentral Engage Digital is a SaaS software that allows customer advisors to easily manage customer relationship. RingCentral Engage Digital centralizes messages from all channels:
- Social Media (Facebook, Twitter, Youtube, Instagram…)
- Messaging (Facebook Messenger, Instant messaging in-app)
- Live-Chat
- Email & web form
- Forums and customers communities
Discover the RingCentral Engage Digital platform:
- Prioritize urgent message processing, based on the company’s digital strategy
- Identify your customers regardless of the channel and answer them where they are waiting for you
- Integrate RingCentral Engage to you CRM for a 360° view
- Track and analyse your performance with advanced statistics
RingCentral Engage Digital Customers
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What are the top 5 features for RingCentral Engage Digital?
The top 5 features for RingCentral Engage Digital are:
- Customer Management
- Customer Support
- Knowledge Management
- Mobile Support
- Survey Management
RingCentral Engage Digital Awards
