Salesforce Service Cloud
What is Salesforce Service Cloud?
Salesforce Service Cloud is a customer support software. It helps you provide faster and satisfactory case resolution, provide customer engaging portals, provide better support on digital channels and so on.
Salesforce Service Cloud Starting Price
$ 25/User/Month
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Salesforce Service Cloud Screenshots
Salesforce Service Cloud Pricing
Here are the pricing plans for Salesforce Service Cloud. Choose the plan that best fits your requirements and budget. Get Detailed Salesforce Service Cloud pricing as per your requirements.
- Chatter
- Salesforce Mobile App
- Case auto-assignment
- Web and email case capture
- Case auto-assignment
- Case escalation rules and queues
- Omni-channel routing (basic)
- Omni-channel Supervisor
- Knowledge (read only)
- Knowledge (read write)
- Social Customer Service starter pack
- All Feature in Lightning Professional
- Case Milestone Tracker
- CTI integration
- Orders management
- Service contracts and entitlements
- Work order management
- Asset management and product tracking
- All Features in Salesforce Essentials
- Advanced reporting features
- Customisable reports and dashboards
- Service Analytics app
- Opportunity tracking
- Task Management, Activity feed
- Offline access
- Email integration with Outlook
- Web Services API
- Salesforce Identity
- Record types (per object)
- Roles and Permissions
- All Feature in Lightning Enterprise
- Access to Premier Success resources
- 24/7 toll-free support
- Developer Support
- Configuration services
- Access to Accelerators
Salesforce Service Cloud Specifications
Get a closer look at the technical specifications and system requirements for Salesforce Service Cloud. Find out if it's compatible with your operating system and other software.
Salesforce Service Cloud Comparisons
Compare Salesforce Service Cloud with other similar options available in Customer Support Software. Explore the key differences to see why it's the top choice for businesses and individuals.
Salesforce Service Cloud Slideshare
Salesforce Service Cloud Customers
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Salesforce Service Cloud Videos
Overall Salesforce Service Cloud Reviews
Here's our unbiased review of Salesforce Service Cloud. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
Salesforce Service Cloud Pros and Cons
"The most beneficial part i would say is email to case/Web to case. We can setup autoresponses easily .We can configure support processes. We can make use of live chat,knowledge base"
"Single source of truth for support"
"Salesforce Service Cloud has the ability to integrate all the data into place which helps in tracking and consolidation."
"Overall the product is best of its kind,i just feel licensing cost is a little more ."
"Email case management needs more effort in terms of customization"
"Product is pricey as compared to market competitors."
3 Salesforce Service Cloud Reviews
Hear directly from customers who have used Salesforce Service Cloud. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Ankit
Used the software for : 2+ years
Company Size :51-200 employee
Best for Case Management
It is the best customer service platform i have ever used. It has options of different support processes as well.We can utlize LiveChat/Omnichannel.We can have option of showing knowledge article as well at the time of case creation.Salesforce itself provides option to create Case via email/web form.You can record chat transcripts as well.I would say if you want your customers to be happy get please purchase this service cloud.
Salesforce Service Cloud IOS App Experience
Salesforce Service Cloud After Sales Service Rating
What do you like best about Salesforce Service Cloud?
The most beneficial part i would say is email to case/Web to case. We can setup autoresponses easily .We can configure support processes. We can make use of live chat,knowledge base
What do you dislike about Salesforce Service Cloud?
Overall the product is best of its kind,i just feel licensing cost is a little more .
Do you think Salesforce Service Cloud delivers value for the money spent?
Yes
Are you satisfied with Salesforce Service Cloud features?
Yes
Did implimentation of Salesforce Service Cloud was easy?
Yes
What features is Salesforce Service Cloud currently missing?
No i did not find any
What other products like Salesforce Service Cloud have you used or evaluated?
Google cloud i had done exploration but it took lots of customization to do in comparison to Salesforce
How Salesforce Service Cloud is better/different from its competitors?
First this it is on cloud,you can setup SLAs,live chat,case management things .The best part of Salesforce service cloud is you can have all customer information at one place.Within Salesforce itself you can setup self service portals so that case deflection increases which would save your cost
Garima K.
Software Engineer
Used the software for : Less than 6 months
Company Size :10,001+ employees
Salesforce Service Cloud
Experience with Salesforce Service Cloud is strong. Its customer support application which helps in tracking the queries raised by customer , resolving on faster pace and better customer experience bringing into the client business.
What do you like best about Salesforce Service Cloud?
Single source of truth for support
What do you dislike about Salesforce Service Cloud?
Email case management needs more effort in terms of customization
Aditya S.
Software Engineer
Used the software for : 6-12 months
Company Size :5001-10,000 employees
Salesforce Service Cloud
Salesforce Service Cloud is one of the best tool. Firm is using this software to manage customer requests. Notifications are sent via email. Two tickets from the same customer are integrated keeping all the executives on one page.
What do you like best about Salesforce Service Cloud?
Salesforce Service Cloud has the ability to integrate all the data into place which helps in tracking and consolidation.
What do you dislike about Salesforce Service Cloud?
Product is pricey as compared to market competitors.
Alternatives of Salesforce Service Cloud
Explore alternative software options that can fulfill similar requirements as Salesforce Service Cloud. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Salesforce Service Cloud FAQs
How much does Salesforce Service Cloud cost?
The starting price of Salesforce Service Cloud is $ 25/User/Month. It has different pricing plans:
- Salesforce Essentials : $ 25/User/Month
- Lightning Professional : $ 75/User/Month
- Lightning Enterprise : $ 150/User/Month
- Lightning Unlimited : $ 300/User/Month
Salesforce Service Cloud also provides a free trial to users.
