What is Salesforce Service Cloud?
Salesforce Service Cloud is a customer support software. It helps you provide faster and satisfactory case resolution, provide customer engaging portals, provide better support on digital channels and so on.
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Salesforce Service Cloud Pricing
Here are the pricing plans for Salesforce Service Cloud. Choose the plan that best fits your requirements and budget.
- Salesforce Mobile App
- Case auto-assignment
- Web and email case capture
- Case auto-assignment
- Case escalation rules and queues
- Omni-channel routing (basic)
- Omni-channel Supervisor
- Knowledge (read only)
- Knowledge (read write)
- Social Customer Service starter pack
- All Feature in Lightning Professional
- Case Milestone Tracker
- CTI integration
- Orders management
- Service contracts and entitlements
- Work order management
- Asset management and product tracking
- All Features in Salesforce Essentials
- Advanced reporting features
- Customisable reports and dashboards
- Service Analytics app
- Opportunity tracking
- Task Management, Activity feed
- Offline access
- Email integration with Outlook
- Web Services API
- Salesforce Identity
- Record types (per object)
- Roles and Permissions
- All Feature in Lightning Enterprise
- Access to Premier Success resources
- 24/7 toll-free support
- Developer Support
- Configuration services
- Access to Accelerators
Salesforce Service Cloud Specifications
Get a closer look at the technical specifications and system requirements for Salesforce Service Cloud. Find out if it's compatible with your operating system and other software.
Salesforce Service Cloud Comparisons
Compare Salesforce Service Cloud with other similar options available in Customer Support Software. Explore the key differences to see why it's the top choice for businesses and individuals.
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Overall Salesforce Service Cloud Reviews
Here's our unbiased review of Salesforce Service Cloud. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
Salesforce Service Cloud Pros and Cons
"The most beneficial part i would say is email to case/Web to case. We can setup autoresponses easily .We can configure support processes. We can make use of live chat,knowledge base"
"Single source of truth for support"
"Salesforce Service Cloud has the ability to integrate all the data into place which helps in tracking and consolidation."
"Overall the product is best of its kind,i just feel licensing cost is a little more ."
"Email case management needs more effort in terms of customization"
"Product is pricey as compared to market competitors."
3 Salesforce Service Cloud Reviews
Hear directly from customers who have used Salesforce Service Cloud. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Alternatives of Salesforce Service Cloud
Explore alternative software options that can fulfill similar requirements as Salesforce Service Cloud. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Salesforce Service Cloud FAQs
How much does Salesforce Service Cloud cost?
The starting price of Salesforce Service Cloud is $ 25/User/Month. It has different pricing plans:
- Salesforce Essentials : $ 25/User/Month
- Lightning Professional : $ 75/User/Month
- Lightning Enterprise : $ 150/User/Month
- Lightning Unlimited : $ 300/User/Month
Salesforce Service Cloud also provides a free trial to users.