What is Samanage?

Samanage help desk software build beautiful software that delivers real business value to each and every customer. It delivers a superior user experience in the cloud. Simplify your day with a free trial.

Pricing

Samanage Starting Price

$ 19/Agent/Month/Billed Annually

Awards
 Samanage Award

Our Awards and Recognition

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Samanage Screenshots

Key Features of Samanage

Here are the powerful features that make Samanage stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Amazon
  • 2-Way Messaging
  • Account Alerts
  • Account Management
  • Action Management
  • Activity / News Feed
  • Activity Log
  • Activity Tracking
  • Admissions Management
  • Alerts / Escalation
  • Appointment Management
  • Approval Workflow
  • Archiving
  • Asset Budgeting
  • Asset Lifecycle Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Scans
  • Availability Management
  • Backlog Management
  • Backup Management
  • Bandwidth Monitoring
  • Barcoding / RFID
  • Baseline Manager
  • Batch Communications
  • Billing & Invoicing
  • Blended Call Center
  • Brainstorming
  • Calendar Management
  • Call Center
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Sharing
  • Campaign Management
  • Campaign Tracking
  • Canned Responses
  • Capacity Monitoring
  • Case Management
  • Cataloging/Categorization
  • Change Calendar
  • Change Management
  • Change Planning
  • Channel Attribution
  • Channel Management
  • Chargeback Tracking
  • Chat / Messaging
  • Check-in / Check-out
  • Churn Management
  • CMDB
  • Collaboration
  • Commercial Properties
  • Commission management
  • Communication Management
  • Community Forums
  • Community Management
  • Complaint Classification
  • Completion Tracking
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Content Syndication
  • Contract Lifecycle Management
  • Contract Management
  • Contract Negotiation
  • Corrective Actions (CAPA)
  • Cost Tracking
  • Curriculum Management
  • Customer Complaint Tracking
  • Customer DataBase
  • Customer Engagement
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Customer Profiles
  • Customer Segmentation
  • Customer Support Tracking
  • Customizable Branding
  • Dashboard
  • Data Integration
  • Data Matching
  • Data Visualization
  • Decision Tree
  • Depreciation Management
  • Depreciation Tracking
  • Device management
  • Device Targeting
  • Discussion Boards
  • Discussion Threads
  • Dispatch Management
  • Dispatching
  • Disposal Management
  • Document Management
  • Document Storage
  • Electronic Signature
  • Email Archiving
  • Email Distribution
  • Email Integration
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Employee Database
  • Enrollment Management
  • Equipment Management
  • Equipment Tracking
  • Escalation Management
  • Event Logs
  • Event-Based Notifications
  • Expiry Notifications
  • Feedback Collection
  • Feedback Management
  • Field Sales Management
  • File Transfer
  • Filtering
  • Financial Aid Management
  • Fixed Line Compatibility
  • Forms Management
  • FTP Monitoring
  • GDPR Compliance
  • Geo Targeting
  • Government Contracts
  • Hardware Inventory
  • Help Desk Management
  • Impact Management
  • Inbound Call Center
  • Inbox Queue Management
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Instant Retrieval
  • Intent Recognition
  • Interaction Tracking
  • Interactive Content
  • Interactive Voice Response
  • Internal Cost Allocation
  • Internet Usage Monitoring
  • Inventory control
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • IT Asset Management
  • Job Management
  • Knowledge Base Management
  • Knowledge Management
  • Known Issue Management
  • Lead Management
  • License Management
  • Live Chat
  • Location Tracking
  • Macros
  • Maintenance Management
  • Maintenance Scheduling
  • Maintenance Tracking
  • Manual Dialer
  • Mass Notifications
  • Message Personalization
  • Mobile Access
  • Mobile Notifications
  • Multi-Channel Collection
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Patch Deployments
  • Multiple Brands Products
  • Network Monitoring
  • Network Wide Management
  • Newsletter Management
  • Notes Management
  • Notification Scheduling
  • Offline Form
  • On-Demand Communications
  • Onboarding
  • Online Activation
  • Online Forums
  • Opportunity Management
  • Outbound Call Center
  • Patch Management
  • Payment Processing
  • Performance Metrics
  • Personalization
  • Policy Management
  • Pre-built Templates
  • Pre-configured Bot
  • Predictive Analytics
  • Predictive Dialer
  • Predictive Modeling
  • Preventive Maintenance
  • Print Management
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Project Management
  • Proposal Generation
  • Push Notifications
  • QR Codes
  • Quality Assurance Management
  • Queue Management
  • Queue Manager
  • Quotes/Estimates
  • Real Time Chat
  • Real Time Editing
  • Real Time Monitoring
  • Real-time Chat
  • Recurring Issues
  • Referral Tracking
  • Relationship Mapping
  • Release & Deployment Management
  • Release Management
  • Remediation
  • Remote Access
  • Remote Protection
  • Remote Systems Monitoring
  • Reporting/Analytics
  • Requirements Review
  • Requisition Management
  • Residential Properties
  • Response Management
  • ROI Tracking
  • Root-Cause Diagnosis
  • Routing
  • Saas helpdesk software
  • Sales Forecasting
  • Scenario Planning
  • Scheduled Messaging
  • Scheduling
  • Screen Sharing
  • Search
  • Self Service Portal
  • Self-service automation
  • Sell Side (Customers)
  • Sentiment Analysis
  • Server Monitoring
  • Server Performance
  • Service Automation
  • Service Catalog
  • Service Catalog Management
  • Service Desk (ITIL ITSM)
  • Service History
  • Service History Tracking
  • Service Level Agreement (SLA) Management
  • Service Level Management
  • Service Reporting
  • Session Recording
  • Session Transfer
  • Shared Inboxes
  • Shared Mailboxes
  • Signature Management
  • SLA Management
  • SLA Monitoring
  • Social Media Integration
  • Social Media Metrics
  • Social Media Monitoring
  • Software Inventory
  • Software License Management
  • Software Metrics
  • Spam Blocker
  • Specialty Contracts
  • Supplier Management
  • Survey Management
  • Task automation
  • Task Management
  • Team Chat
  • Team Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Text to Speech
  • Third Party Integration
  • Ticket Automation
  • Ticket Management
  • Ticket/Issue Tracking
  • Ticketing system
  • Time Clock
  • To-Do List
  • Transaction Monitoring
  • Transfers/Routing
  • Trend Analysis
  • Troubleshooting Reports
  • Two-Way Communication
  • Uptime Monitoring
  • Uptime Reporting
  • Usage Reporting
  • Usage Tracking / Analytics
  • User Activity Monitoring
  • Vegetation Mapping
  • Vendor Management
  • Version Control
  • Video Content
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Notifications
  • Voice Customization
  • Voice Mail
  • Warranty Management
  • Warranty Tracking
  • Web Threat Management
  • Web Traffic Reporting
  • Website Analytics
  • Website Visitor Tracking
  • Whitelisting / Blacklisting
  • Work order management
  • Workflow Automation
  • Workflow Management
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  • Audit Management
  • Audit Trail
  • Checkpoint Tracking
  • Corrective / Preventive Actions
  • Corrective Actions (CAPA)
  • Customer Management
  • Data Collection
  • Disaster Recovery
  • Environmental Management
  • Event Management
  • Forms Management
  • Incident Management
  • Incident Reporting
  • Industrial Safety Management
  • Injury Reporting
  • Inspection Management
  • Investigation Management
  • Mass Notifications
  • Multiple Alarm Queues
  • Occupational Health Management
  • OSHA Compliance
  • Root-Cause Diagnosis
  • Safety Management
  • Task Management
  • Ticket Management
  • Training Management
  • Two-Way Communication
Show More

Samanage Pricing

Here are the pricing plans for Samanage. Choose the plan that best fits your requirements and budget. Get Detailed Samanage pricing as per your requirements.

Team
$ 19
Agent/Month/Billed Annually
  • Community & Email Support
  • Incident Management
  • Service Portal
  • Knowledge base
Pricing
Business
$ 49
Agent/Month/Billed Annually
  • Includes Team Plus
  • Chat Support
  • Service Catalog
  • Change Management
  • Service Level Agreement (SLA)
Pricing
Professional
$ 69
Agent/Month/Billed Annually
  • Includes Business Plus
  • Phone Support
  • Automations
  • Benchmarking
  • Contract Management
  • Risk Management
  • License Compliance
  • API access
Pricing

Samanage Specifications

Get a closer look at the technical specifications and system requirements for Samanage. Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
SAAS
Accessibility :
API
Customization
Mobile Support
Desktop Platforms :
MacOs
Windows
Language Support :
English
Business :
StartUps
SMBs
Enterprises
Available Support :
Email
Phone
Live Support
Training
Tickets
Samanage Categories on SoftwareSuggest :
Company Details :
Company Name : Samanage Ltd
Website : Visit Website
Full Address : 117 Edinburgh South Suite 100, Cary NC 27511
Samanage Ltd logo
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Samanage Description

Here's the comprehensive description of Samanage. Gain a brief understanding of its unique features and exceptional benefits.

Use  Samanage's help desk software to simplify and automate service requests from your employees, reduce support workload, and deliver superior service across your organization. It help desk software will help you quickly increase productivity, shine like the star you are, and love life. Seriously.

Samanage Videos

Overall Samanage Reviews

Thinking about using Samanage? Check out verified user reviews & ratings based on Samanage's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4.5/5

Based on 2 Reviews

Write a Review Or
Ask a question
Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.5

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 0%

Likelihood to recommend

Out of 100%

2 Samanage Reviews

Hear directly from customers who have used Samanage. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

Ridhi

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Aug 16, 2017

Customised solution with excellent customer support

I am using this software for 6 years and I have created many customized software with the help of this. Due to its simple features, it did not take me a long time to get accustomed to it and make the full use in the development of my company. Whenever I have an issue I can use Chat option to get instant solutions.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Rajan

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Aug 16, 2017

Complete solution with simplicity and reliable

Making my own software according to my needs was always been my dream, which came possible sue to the simplicity and reliability of this software. Now I can create customizable and reliable software with the help of this software. The cost is very low in comparison to the features it provides.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Alternatives of Samanage

Explore alternative software options that can fulfill similar requirements as Samanage. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

Samanage FAQs

How much does Samanage cost?

The starting price of Samanage is ₹ 1368/Agent/Month/Billed Annually. It has different pricing plans:

  1. Team : ₹ 1368/Agent/Month/Billed Annually
  2. Business : ₹ 3528/Agent/Month/Billed Annually
  3. Professional : ₹ 4968/Agent/Month/Billed Annually

Samanage also provides a free trial to users.

What are the top 5 features for Samanage?

The top 5 features for Samanage are:

  • Self Service Portal
  • Contract Management
  • Incident Management
  • Ticket Management
  • Problem Management

What type of customer support is available from Samanage?

The available support which Samanage provides is:

  • Phone
  • Email
  • Live support
  • Tickets
  • Training
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