Overall SAP Reviews

Here's an unbiased review of SAP. Discover how SAP users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4.7/5

Based on 19 Reviews

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Feature 4.8

Feature

Out of 5

Ease of use 4.5

Ease of use

Out of 5

Value for money 4.4

Value for money

Out of 5

Customer support 4.4

Customer support

Out of 5

Likelihood to recommend 90%

Likelihood to recommend

Out of 100%

SAP Pros and Cons Based on Customer Reviews

"SAP's diverse functional modules provide a one-stop solution for different business needs, enhancing productivity and efficiency."

"The software's automation features and quick data retrieval are seen as major advantages, streamlining business processes."

"Users appreciate SAP's comprehensive and intuitive interface, making it easy to generate reports and manage stock efficiently."

"Some users experience frequent errors that can disrupt workflow and require time-consuming corrections."

"While SAP offers a wide range of modules, the complexity can be overwhelming for some users."

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Showing 19 out of 19 Reviews

Hear directly from customers who have used SAP. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

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Anas M.

Senior Executive

Used the software for : 1-2 years (Daily)

Company Size :1001-5000 employees

4.0

Mar 18, 2024

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Review Source: Organic

SAP: Work Simplified

We are a pharmaceutical company, and before implementing SAP, stock management, inter-departmental, and external purchases and transfers were done manually, which took a lot of time. However, after implementing SAP, the work has become much easier and more efficient. Currently, raw material management, consumables management, and purchases are all handled using SAP.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 3

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

SAP Mobile App Experience

1 2 3 4 5 6 7 8 9 10

SAP After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about SAP?

The user interface and ease of use for beginners are well optimized in SAP. Tracking the raw material stock and consumable stock has become super easy after implementing SAP. Also, creating and assigning product codes and generating bills is easy.

What do you dislike about SAP?

SAP really has good potential to become a commonly used software in the pharmaceutical industry. But, for that, an aggressive price drop in the software should be done to make it affordable for small-scale pharmaceutical industries.

What features is SAP currently missing?

SAP is the first software I'm using in this category. So, I have no other software experience to compare with. As far as I know SAP is the industry leader in this category.

Paty

Owner

Used the software for : 2+ years (Daily)

Company Size :1-10 employees

4.0

Jul 29, 2024

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Easy to use and complete

SAP is comprehensive, easy to use, and intuitive. It had a positive impact on my work, as I needed to send numerous reports to the salespeople, and I was able to generate them quickly so that the team could meet its targets. I was also able to control the stock of materials through SAP.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

SAP Mobile App Experience

1 2 3 4 5 6 7 8 9 10

SAP After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about SAP?

Easy to use, simple interface, and fast execution of commands. Customization according to needs.

What do you dislike about SAP?

Errors occur frequently, hindering the progress of the work by requiring tasks to be redone and time to be wasted.

What features is SAP currently missing?

Attaching images would be a great feature that is currently not available.

Dnyanoba M.

Team Leader

Used the software for : 2+ years (Daily)

Company Size :10,001+ employees

5.0

Dec 12, 2022

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SAP for all types of data management

SAP generates purchase requests and purchase orders, manages vendor data, in-house data, and more. The SAP integration tool helps us manage all the data, allowing us to retrieve any needed information quickly with a single click. However, some SAP tools could be more user-friendly and require extensive training and focus to master.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

SAP After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about SAP?

SAP integration tool is used to manage all types of data and to automate the process of data management. It also helps us to find the data quickly. We can check the data whenever we want. SAP integration tools are of many types and we can use them for a variety of purposes.

What do you dislike about SAP?

Search tools for older data and mail functionality in SAP can be improved.

What features is SAP currently missing?

Not really

What other products like SAP have you used or evaluated?

Docsapp

How SAP is better/different from its competitors?

We are getting more functions in SAP integration tool as compared to other softwares or Apps. SAP integration tools gets more attention to most of the companies due to reliability and traceability. It also has a data search tools for more quick data searching and data management functions. SAP integration tools has one of the best tools for data management.

Vishal

Used the software for : 2+ years

Company Size :51-200 employee

5.0

May 22, 2021

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SAP is an amazing ERP capable to integrating all Buiness process

SAP helps me manage all reporting requirements, whether statutory or managerial. It can integrate with different platforms and provides many automation features.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

SAP Mobile App Experience

1 2 3 4 5 6 7 8 9 10

SAP After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about SAP?

Very good integration.

What do you dislike about SAP?

Customer support

Do you think SAP delivers value for the money spent?

Yes

Are you satisfied with SAP features?

Yes

Did implimentation of SAP was easy?

Yes

What features is SAP currently missing?

Nothing

Sonya d.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Mar 23, 2021

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Best software for ERP for business

It has helped us in many ways to keep track and connect different dots from various angles. ERP helps in keeping track of everything that happens in the company.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Sonya d.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Mar 23, 2021

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Best software for ERP for business

It has helped us in many ways to keep track and connect different dots from various angles. ERP helps in keeping track of everything that happens in the company.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

SAP Mobile App Experience

1 2 3 4 5 6 7 8 9 10

SAP After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What features is SAP currently missing?

No

What other products like SAP have you used or evaluated?

Na

How SAP is better/different from its competitors?

Na

Biren P.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Oct 26, 2020

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Leader in ERP

It's a leader in the ERP segment with HANA database and Analytics, covering modules like Sales, Materials, Finance, Costing, Production, Maintenance, Quality, etc.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

SAP Mobile App Experience

1 2 3 4 5 6 7 8 9 10

SAP After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about SAP?

Tight integration with all modules. Robust solutions provided, which are best in the industry.

What do you dislike about SAP?

Its license cost is on the higher side compared with other ERPs.

Do you think SAP delivers value for the money spent?

Yes

Are you satisfied with SAP features?

Yes

Did implimentation of SAP was easy?

Yes

What features is SAP currently missing?

license audit must be available to customer.

What other products like SAP have you used or evaluated?

MS Dynamics

How SAP is better/different from its competitors?

tight integration & segment leader.

Pravin K.

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Oct 21, 2020

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User friendly

Very easy to use once you are trained. There are many modules to learn, but any one specialization greatly improves productivity. I use SAP for my daily order processing tasks. It’s reliable, and all your data is secure. Customized solutions are available, as the needs of every company are different, so each gets a customized system. Increased productivity and efficiency. Cost-efficient use. Data analysis and reporting. Maintain consistent operations.

Feature 4

Feature

Out of 5

Ease of use 3

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 3

Customer support

Out of 5

SAP Mobile App Experience

1 2 3 4 5 6 7 8 9 10

SAP After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about SAP?

Maintain consistent operations.

What do you dislike about SAP?

Lengthy Implementation Time

Do you think SAP delivers value for the money spent?

Yes

Are you satisfied with SAP features?

Yes

Did implimentation of SAP was easy?

No

What features is SAP currently missing?

Not sure

Sagar S.

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Sep 21, 2020

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Review Source: Organic

Review

It's easy to use and understand. Just a few transaction codes and you are good with it. There are many functional modules in a single business suite. Modules like MM, SCM, HR, FICO, Basis, QM, PP, SD, ABAP, etc.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

SAP Mobile App Experience

1 2 3 4 5 6 7 8 9 10

SAP After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about SAP?

Diversity in functional modules helps you get everything under one single software.

What do you dislike about SAP?

Diversity in functional modules helps you get everything in a single software.

Do you think SAP delivers value for the money spent?

Yes

Are you satisfied with SAP features?

Yes

Did implimentation of SAP was easy?

Not Sure

What other products like SAP have you used or evaluated?

Oracle ERP

How SAP is better/different from its competitors?

Though Oracle ERP is used world wide but SAP ERP is better because of its wide variety of functional modules.

Jazib R.

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Sep 14, 2020

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Review Source: Organic

SAP for Enterprise Resources Planning

SAP is by far the best ERP tool I have come across. It covers all kinds of modules required to run a company smoothly. The customer support is very responsive, and your issues get resolved in the shortest time possible.

Feature 5

Feature

Out of 5

Ease of use 3

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

SAP Mobile App Experience

1 2 3 4 5 6 7 8 9 10

SAP After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about SAP?

Easy to use. Requires a little bit of training.Readily usable.Experienced employees easily available.

What do you dislike about SAP?

Negative authorization is currently not supported.

Do you think SAP delivers value for the money spent?

Yes

Are you satisfied with SAP features?

Yes

Did implimentation of SAP was easy?

Not Sure

What features is SAP currently missing?

Negarive Authorization

What other products like SAP have you used or evaluated?

Oracle ERP ServiceNow

How SAP is better/different from its competitors?

SAP is market leading service provider and is readily used accross the industries. Other available Applications are new relatively new to the market and lacks some functionalities.

Keith M.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 07, 2020

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Excellent

Really easy to use with an excellent user interface. SAP is used throughout the organization and its role is quite influential. Having a good user interface is necessary. SAP also has exceptional customer service.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

SAP Mobile App Experience

1 2 3 4 5 6 7 8 9 10

SAP After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about SAP?

Ease of accessGreat user interface and excellent customer service.

What do you dislike about SAP?

None. I think SAP is up to the mark as of now; changes would arise with changes in the business.

Do you think SAP delivers value for the money spent?

Yes

Are you satisfied with SAP features?

Yes

Did implimentation of SAP was easy?

Not Sure

What features is SAP currently missing?

No

What other products like SAP have you used or evaluated?

None

How SAP is better/different from its competitors?

Better user interface

Junaid

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Aug 31, 2020

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Amazing software

SAP has always been less time-consuming with high production value of work, ease of access, and everything based on T-CODES. You log in, and everything is right there. SAP is used in every corner of our organization, and I believe there is no alternative for my financial work.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

SAP Mobile App Experience

1 2 3 4 5 6 7 8 9 10

SAP After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about SAP?

According to my work, the pros are:- Best layout- High production value- User-friendly- Financial analysis made easy- Access to everything in no time

What do you dislike about SAP?

As such, no pros.Design can be improved a bit.Sometimes gets bugs.

Do you think SAP delivers value for the money spent?

Yes

Are you satisfied with SAP features?

Yes

Did implimentation of SAP was easy?

Yes

What features is SAP currently missing?

No

What other products like SAP have you used or evaluated?

Oracle

How SAP is better/different from its competitors?

Sap is used in every financial organisation and their is no alternative competing to this as this is user friendly can get used to it in 2 days.

Aditya S.

Software Engineer

Used the software for : Less than 6 months

Company Size :5001-10,000 employees

5.0

Jul 08, 2020

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SAP

SAP ERP is one of the best ERPs available in the market. Data processing is faster. SAP ERP is well-suited for large organizations. It includes Financial, Human Capital Management, and Operations. It integrates well with other SAP products.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about SAP?

Security feature is one of the best features about this product.

What do you dislike about SAP?

Jobs which are running in the background can be enhanced.

Silky S.

Senior Software Engineer

Used the software for : 6-12 months

Company Size :10,001+ employees

5.0

Jun 10, 2020

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SAP

Overall, my experience with SAP is good. It offers excellent integration among all business functions and processes, along with ready-made reporting solutions. Customizing the SAP solution to meet business needs is also easy to do.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about SAP?

Its quite easy to trace business processes in SAP. Its highly secure. User roles can be customized.

What do you dislike about SAP?

In SAP, there is no term called "module" to group a particular business functionality.

Shital

Used the software for : More than 1 year

Company Size :1001-5000 employees

5.0

Apr 10, 2018

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It offers the wide range of functionality.

I am working as an Account Manager, and my work demands attention in various aspects. This software has truly redefined the accounting job. As the software is fully automated, it reduces the chances of errors and delays. In addition, it takes full charge of record-keeping as well. Now you have access to your extensive database with minimal effort.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about SAP?

The software is packed with various integrated modules like e-mail integration, invoicing, and so on, which offer you total control of your accounting activities. The robust mobile support takes its viability to another level.

What do you dislike about SAP?

The app could be more feature-rich.

Ekta

Used the software for : 6-12 months

Company Size :11-50 employees

5.0

Apr 10, 2018

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It will give you a continuous financial monitoring.

Our company was looking for cost-effective yet powerful accounting software, and the search ended with SAP Enterprise Mobility. The software is highly efficient and assists with almost every accounting task. You can easily monitor all your accounting operations. I would say that the software is extremely useful.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about SAP?

As we can keep updating all our account details in this software, we are able to do continuous financial monitoring. The accounting bookkeeping has to be regular and accurate, and this software does it accurately.

What do you dislike about SAP?

We are satisfied users.

Marina

Used the software for : More than 1 year

Company Size :501-1000 employees

4.0

Apr 10, 2018

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You can calculate budgets easily.

My company has been using this software for a very long time, and it has been helping us in various ways. Whether it's report generation or budget estimation, it is our most trusted tool. With its fully automated system, it performs all tasks promptly and accurately. My recommendation is for this software only.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about SAP?

Accounting is the backbone of any business. It has to be prompt and accurate, and this is what this software does. It will help you plan your budget in the most austere way, which is very demanding otherwise.

What do you dislike about SAP?

No cons, as such.

Maitri

Used the software for : More than 1 year

Company Size :1-10 employees

5.0

Feb 14, 2018

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Your ultimate accounting solution

Accounting was never easy until my company decided to install SAP. Now, the same tedious job is as easy as clapping. As an accountant, I understand the importance of accuracy in maintaining accounting records, and SAP handles it with utmost precision.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about SAP?

SAP and viability always come tugging along with each other. By deploying this robust accounting software, you can easily keep an eye on all the accounting activities anytime and anywhere, as it comes with mobile support as well.

What do you dislike about SAP?

More than one year of usage, but didn’t find any cons.

Abbey G.

Used the software for : Free trial

Company Size :501-1000 employees

5.0

Dec 27, 2017

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Most trusted software in business

SAP is loaded with features and resources that can help a large business. There are numerous resources and tutorials that can also help make the integration more seamless. SAP is an all-in-one solution for all departments in an organization. HR, Accounts, Finance, and Sales - all these departments use SAP for their daily operations. SAP can make a business run smoothly, efficiently, and effectively. Invoices can be processed, sales can be tracked, employee work can be measured, and financial statements can be easily generated. We use SAP to pull our gross profit analyses as well as revenue summaries for our monthly numbers. SAP makes it very easy to pull our balance sheet and income statements and see what activity is being posted to each account under our business unit.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about SAP?

Loaded with features, many tutorials to learn about SAP integration make it seamless, efficient, effective, and easy to create reports.

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