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Best Competitors and Alternatives to SCC
Category Champions | 2025
User Review
What I love most about Zendesk is that I'm able to interact with other departments within the organization by simply raising tickets. I'm also able to open pictures, files, and videos sent by customers via email. Additionally, I love the fact that I can choose whether I would ... Read Zendesk Reviews
Categories in Common with Zendesk
Software Common with SCC and Zendesk
Zendesk review compared to SCC
"As Zendesk is a market leader in the support industry, they have the edge to make some great improvements " - Tamer Baker jawadeh Tamer Baker jawadeh - ENGINEERING
Most users consider Zendesk is an excellent SCC alternative.
87.1% of users recommend this product
Category Champions | 2025
User Review
I have been using Jira for 5 years. It serves as a centralized task and project management tool, managing sprint planning and bug management for production issues and development. The dashboard and filters help to get data for weekly, monthly, and quarterly reporting. Read Jira Software Reviews
Categories in Common with Jira Software
Common Alternatives of Jira Software and SCC
Jira Software review compared to SCC
"Jira helps in project management" - SUDHIR SHUKLA - Technical Lead
Most users consider Jira Software is an excellent SCC alternative.
91.8% of users recommend this product
Category Champions | 2025
User Review
It's easy to understand and easy to use. It's also a good search engine for every ITSM incident or change request. Additionally, it is available on mobile devices, so we can monitor our requests 24/7. Overall, my experience is great. Read ServiceNow ITSM Reviews
Categories in Common with ServiceNow ITSM
Common Alternatives of ServiceNow ITSM and SCC
ServiceNow ITSM review compared to SCC
"Great Web Software" - Manish Relwani
78% of users recommend this product
Contenders | 2025
User Review
Freshservice is a good software for handling tickets lodged by customers to our support team, enabling smooth communication with them. Read Freshservice Reviews
Categories in Common with Freshservice
Software Common with SCC and Freshservice
Freshservice review compared to SCC
"Good " - Pinky Subhash Chandra Agarwal - Customer Service Executive
93.3% of users recommend this product
Category Champions | 2025
User Review
Zoho Assist's UI is beautiful, straightforward, and easy to use. Connecting is simple and free of major issues. Many monitors are controlled by Zoho Assist. Uploading and downloading files is simple and safe with this software. Read Zoho Assist Reviews
Categories in Common with Zoho Assist
Alternatives of Zoho Assist and SCC
Zoho Assist review compared to SCC
"Zoho Assist - Best Interacting tool" - Jimesh Shah
90% of users recommend this product
Contenders | 2025
User Review
I use GitLab as a code repository, version control, and continuous integration tool. After using several open-source and paid tools, I settled on GitLab for its CI/CD capabilities. It has built-in data privacy and meets my data isolation requirements. Read GitLab Reviews
Categories in Common with GitLab
Alternatives of GitLab and SCC
GitLab review compared to SCC
"Gitlab Features and Review" - Lalith Kumar Nimmala
76.7% of users recommend this product
Category Champions | 2025
User Review
A simple and easy tool used for ticketing purposes. It includes all ITIL practices such as incident, problem, change, asset, and configuration management. It can create, update, resolve, and close incident tickets. It can also create problem tickets and change requests. The to... Read SysAid Reviews
Categories in Common with SysAid
Common Alternatives of SysAid and SCC
SysAid review compared to SCC
"Good and Essential tool for ticketing purpose" - Prachi - IT Consultant
95% of users recommend this product
Emergents | 2025
User Review
It certifies easy handling and use with multiple payment modes like Monthly, Yearly, and Onetime. It permits Web-Based Deployment and iOS, Android support. To cater to all the interaction needs of large enterprises that are spread on a global level, it supports multiple internati... Read Vision Helpdesk Reviews
Categories in Common with Vision Helpdesk
Alternatives of Vision Helpdesk and SCC
Vision Helpdesk review compared to SCC
"Multiple payment modes and multilingual support" - Gregory V.
86% of users recommend this product
Contenders | 2025
User Review
It is very reliable software when it comes to managing assets. This software provides more accurate results compared to other similar software. My 5 years of experience with this software has surely given new heights to my business, and that is why I will continue to use this sof... Read BMC Software Reviews
Categories in Common with BMC Software
Software Common with SCC and BMC Software
BMC Software review compared to SCC
"Very accurate and experienced software for the Asset Management" - Deep
Contenders | 2025
User Review
I'm using the NPM, NCM, and NTA modules of SolarWinds. Additionally, we are also using SolarWinds DPA for databases. This is a great tool for performance monitoring and troubleshooting in case of any issues. The best feature is its reporting capability, which includes many pre-bu... Read SolarWinds Reviews
Categories in Common with SolarWinds
Software Common with SCC and SolarWinds
SolarWinds review compared to SCC
"Good tool with good support " - Sajid Ansari