Best Self-Hosted Help Desk Software
Best self-hosted help desk software are Faveo HelpDesk, Spiceworks, Helpy, Deskpro, and Kayako. Let go of the discrepancies that arise because of manual tasks and implement self-hosted help desk software.
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List of 21 Best Self Hosted Help Desk Software
Emergents | 2025
Product Description
Hive Support is a versatile WordPress helpdesk plugin designed to streamline customer support. Offering features like live chat, ticket management, automation triggers, and AI chatbots, Hive Support enhances support teams' productivity while ensuring seamless customer support. Read More About Hive Support
Hive Support Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Task Management
- Ticket Management
- Live Chat
- Time Tracking
- Mobile App
- Customer Portal
- Customizable Templates
- Reporting And Analytics
- View all Features
Hive Support Features and Usability-Based User Satisfaction Score
Category Champions | 2025
Product Description
Faveo is specifically designed to cater to the needs of startups and SMEs, empowering them with a state-of-the-art, ticket-based support system. In today’s competitive startup scenario, customer retention is one of the major challenges. Read More About Faveo HelpDesk
Faveo HelpDesk Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Customer Portal
- Automated Ticket Routing
- Service Catalog
- Time Tracking
- Reporting And Analytics
- Custom Workflows
- Customizable Ticket Fields
- Role Based Access Control
- View all Features
HELP DESK ENTERPRISE
$ 5500
Onetime
SERVICE DESK ENTERPRISE
$ 7000
Onetime
Help Desk Freelancer
$ 0
Lifetime
Faveo HelpDesk Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Helpy is a great helpdesk system, and its even better that it is open-source software. Rather than relying on an internal reporting system, Helpy is fully integrated with Google Analytics. Track and view reports on how many tickets are coming in, as well as the... Read More About Helpy
Helpy Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Analytics And Reporting
- Community Forums
- Mobile Friendly
- Custom Workflows
- Email Integration
- Ticket Management
- Knowledge Base
- Sla Management
- View all Features
Global
$ 199
Month/Bill annually
International
$ 89
Month/Billed Annually
Local
$ 29
Month/Billed Annually
Helpy Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
Spiceworks helps you run a shipshape help desk, at the office and on the road. It acts as customer service software and helps you manage user tickets. It aims to make the flow of your organization as streamlined as possible, following the customer support virtue. Read More About Spiceworks
Spiceworks Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Automated Ticket Routing
- Collaboration Tools
- Network Monitoring
- User Portal
- Email Integration
- Knowledge Base
- Asset Management
- Reporting And Analytics
- View all Features
Spiceworks Features and Usability-Based User Satisfaction Score
Emergents | 2025
The all-in-one helpdesk software, available on Clo
Product Description
Deskpro is a versatile helpdesk software offering seamless ticket management, robust reporting, and multi-channel support. It enhances team collaboration, boosts productivity, and ensures exceptional customer service, making it an essential tool for businesses aiming to streamline their support operations. Read More About Deskpro
Deskpro Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Single Sign On (sso)
- Mobile App
- Social Media Integration
- User Permissions
- Email Integration
- Knowledge Base
- Multi Channel Support
- Custom Fields
- View all Features
Deskpro Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
Kayako is the worlds leading multi-channel helpdesk and live chat software. It builds web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, work and collaborate more effectively. Read More About Kayako
Kayako Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Mobile App
- Chat History
- Agent Performance Reports
- Department Management
- Integration With CRM
- Customizable Chat Widget
- Chat Tags
- Canned Responses
- View all Features
Inbox
$ 15
Agent/ Month
Growth
$ 30
Agent/ Month
Scale
$ 60
Agent/ Month
Kayako Features and Usability-Based User Satisfaction Score
Contenders | 2025
Help desk software with asset & project management
Product Description
ManageEngine ServiceDesk Plus is a web-based, easy-to-use help desk and asset management software that integrates ticketing, asset tracking, purchasing, project management, contract management, and knowledge base in one low-cost package. Read More About ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Role Based Access Control
- Reporting And Analytics
- Multi Site Support
- Integrations
- Incident Management
- Sla Management
- Asset Management
- User Survey
- View all Features
Standard Edition
$ 8
Technician/Month
Professional Edition
$ 16
Technician/Month
Enterprise Edition
$ 49
Technician/Month
ManageEngine ServiceDesk Plus Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
osTicket is a widely used and trusted open-source support ticket system. It seamlessly routes inquiries created via email, web forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive... Read More About osTicket
osTicket Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Ticket Management
- Ticket Filters
- Ldap/active Directory Integration
- Service Level Agreements (slas)
- Agent Collision Avoidance
- Customizable Templates
- Custom Fields
- Internal Notes
- View all Features
osTicket Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
Hesk is one of the best and fastest Helpdesk software, with its best-in-class customer support. Hesk helps you grow your company in a short space of time, including features like a centralized support system where you can organize, prioritize, and track ticket category, ticket urgency,... Read More About Hesk Help Desk
Hesk Help Desk Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Email Notifications
- Customer Portal
- Ticket History
- Ticket Management
- Search Functionality
- Ticket Prioritization
- Internal Notes
- Multi Language Support
- View all Features
Hesk Help Desk Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
HelpSpot help desk system is a completely web-based help desk software. It is very simple and easy to understand, automatically centralizing information and making it easier to track updates. Read More About HelpSpot Help Desk
HelpSpot Help Desk Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Live Chat Integration
- Multi Language Support
- Email Integration
- Customizable Templates
- Reporting And Analytics
- User Management
- Time Tracking
- Self Service Portal
- View all Features
Starter
$ 599
Per Year
HelpSpot Help Desk Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Jitbit Helpdesk is a web-based helpdesk ticketing system which is accessible from anywhere with just a browser and works on smartphones and touch devices. Read More About Jitbit Helpdesk
Jitbit Helpdesk Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Email Integration
- Asset Management
- Custom Workflows
- Ticket Merging
- User Roles And Permissions
- Ticket Management
- Active Directory Integration
- Mobile Access
- View all Features
Small
$ 1199
Onetime
Company
$ 1899
Onetime
Enterprise
$ 3199
Onetime
SaaS (hosted)
$ 24
Agent/Month
Jitbit Helpdesk Features and Usability-Based User Satisfaction Score
All-in-one Customer Support Suite
Product Description
UseResponse is the leading company for Customer Support & Community Feedback Software, having omnichannel communications tracking, live chat, feedback, and knowledge base tools. Read More About UseResponse
UseResponse Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Task Management
- Mobile App
- Live Chat
- Email Integration
- Knowledge Base
- Feedback Collection
- Community Forums
- Sla Management
- View all Features
Basic Cloud
$ 49
Per Month
UseResponse Features and Usability-Based User Satisfaction Score
Category Champions | 2025
Deliver exceptional service. Automagically.
Product Description
SysAid is an ITSM, Service Desk, and Help Desk software solution that integrates all of the essential IT tools into one product. Its rich set of features includes a powerful Help Desk, IT Asset Management, and other easy-to-use tools for analyzing and optimizing IT performance. Read More About SysAid
SysAid Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Chat Support
- Ldap Integration
- Reporting And Analytics
- Email Integration
- Remote Control
- Asset Management
- Knowledge Base
- Service Catalog
- View all Features
SysAid Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
Wowdesk is an AI-driven omnichannel help desk software designed to streamline customer service and enhance support team productivity. It unifies service requests from various channels, automates repetitive tasks, and provides insightful analytics for improved customer satisfaction. Read More About Wowdesk
Wowdesk Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Sla Management
- Knowledge Base
- Customer Feedback
- Incident Management
- Self Service Portal
- Multi Channel Support
- Escalation Management
- Email Integration
- View all Features
Wowdesk Features and Usability-Based User Satisfaction Score
Emergents | 2025
Paldesk is an omnichannel platform that helps conv
Product Description
Paldesk helps you stay connected with your customers by all means. This help desk software captures leads automatically, generates responses timely, and creates tickets as per categories easily. Read More About Paldesk
Paldesk Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Custom Fields
- Team Collaboration
- Customer Feedback
- CRM Integration
- Social Media Integration
- File Sharing
- Canned Responses
- Role Based Access Control
- View all Features
Rookie
$ 11
Agent/Month
Early Stage
$ 19
Agent/Month
Rising Star
$ 29
Agent/Month
Paldesk Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
An all-in-one web-based software, Focalscope is a powerful help desk ticketing software and also provides a live chat system. It connects data seamlessly between communication channels and supports cloud-based solutions. Read More About FocalScope
FocalScope Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Sla Management
- Live Chat
- Mobile App
- Knowledge Base
- Escalation Management
- Custom Fields
- Automated Workflows
- Reporting And Analytics
- View all Features
Small Cloud
$ 9
Per Month
Cloud
$ 39
Per Month
On Premise
$ 39
Per Month
FocalScope Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
SolarWinds is a database software that includes remote access, asset tracking, backup, and monitoring. This DBMS has a nice user interface. Its database system is trusted by a lot of users to create, retrieve, update, and manage their data. Read More About SolarWinds
SolarWinds Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Network Configuration Manager
- Network Performance Monitor
- Web Performance Monitor
- Server Configuration Monitor
- Dameware Remote Support
- Pingdom
- Service Desk
- Papertrail
- View all Features
Starter
$ 2995
Onetime
SolarWinds Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
SmarterTrack is a powerful communications platform that acts as an online help desk for initiating, tracking, managing, and reporting on a number of different communication channels. Whether it is a ticket submission via email or from the online portal, a live chat, a community post,... Read More About SmarterTrack
SmarterTrack Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Community Forums
- Ticket Management
- Live Chat
- Email Integration
- Agent Collision Detection
- Canned Responses
- Mobile Access
- Role Based Permissions
- View all Features
SmarterTrack Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Track-It Help Desk Software includes everything you need to manage your IT Help Desk. Full-featured, easy to use, and cost-effective, Track-It! Help Desk is designed specifically with the needs of small to mid-sized businesses in mind. Read More About Track-It
Track-It Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Reporting And Analytics
- Self Service Portal
- Configuration Management Database (cmdb)
- Customizable Dashboards
- Knowledge Management
- Sla Tracking
- Service Level Management
- Asset Management
- View all Features
Track-It Features and Usability-Based User Satisfaction Score
Category Champions | 2025
#1 CRM & support solution for growing businesses
Product Description
Salesforce makes it easy for small businesses and startups to build stronger client relationships with an all-in-one sales and support solution that is easy to use, set up, and maintain - best client management software with standard cost. Read More About Salesforce
Salesforce Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Marketing Automation
- Opportunity Management
- Sales Forecasting
- Appexchange
- Reports And Dashboards
- Quote Management
- Analytics And Insights
- Third Party Integrations
- View all Features
Starter Suite
$ 25
User/Month
Professional
$ 80
User/Month
Enterprise
$ 165
User/Month
Unlimited
$ 330
User/Month
Salesforce Features and Usability-Based User Satisfaction Score
Category Champions | 2025
Help Desk Software for Delightful Customer Support
Product Description
ProProfs Help Desk Software is a cloud-based ticketing system designed to delight customers. Shared inbox, email-like interface, canned responses, collaborative email, ticket prioritization, issue tracking, and reporting are crucial features of ProProfs Help Desk. Read More About ProProfs Help Desk
ProProfs Help Desk Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Sla Management
- Ticket Management
- Mobile Accessibility
- Third Party Integrations
- Knowledge Base
- Custom Fields
- Multi Channel Support
- Email Integration
- View all Features
PREMIUM
$ 30
Per Month
ProProfs Help Desk Features and Usability-Based User Satisfaction Score
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FAQs
Self-hosted help desk software is hosted on the internet and manages calls and queries from customers but without any type of manual employee involvement.