Best Self-Hosted Help Desk Software
Best self-hosted help desk software are Faveo HelpDesk, Spiceworks, Helpy, Deskpro, and Kayako. Let go of the discrepancies that arise because of manual tasks and implement self-hosted help desk software.
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List of 20 Best Self Hosted Help Desk Software
Category Champions | 2024
#1 CRM & support solution for growing businesses
Salesforce makes it easy for small businesses and startups build stronger client relationships with an all-in-one sales and support solution that is easy to use, setup, and maintain - Best client management software with standard cost. Read Salesforce Reviews
Explore various Salesforce features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Salesforce Features- Contact Management
- Financial Engagement
- Knowledge Base Management
- CRM
- Live Chat
- TMF API Enhancements
- Call Management
- Clean Energy Program Management
Pricing
Salesforce Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Category Champions | 2024
Simplifying Customer support
Faveo is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Read Faveo HelpDesk Reviews
Explore various Faveo HelpDesk features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Faveo HelpDesk Features- Alerts/Escalation
- Problem Management
- Email Integration
- Service Desk (ITIL ITSM)
- Change Management
- Self Service Portal
- Issue Tracking
- Ticket Management
Pricing
HELP DESK ENTERPRISE
$ 5500
Onetime
SERVICE DESK ENTERPRISE
$ 7000
Onetime
Help Desk Freelancer
$ 0
Lifetime
Faveo HelpDesk Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Emergents | 2024
Software by Helpy.io
Helpy is a great helpdesk system and even better that it is open source software. Rather than rely on an internal reporting system Helpy is fully integrated with Google Analytics Track and view reports on how many tickets are coming in as well as the productivity of agents. Learn more about Helpy
Explore various Helpy features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Helpy Features- Alerts/Escalation
- Ticket Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Help Desk Management
- Community Forums
- Service Level Management
- Automated Routing
Pricing
Global
$ 199
Month/Bill annually
International
$ 89
Month/Billed Annually
Local
$ 29
Month/Billed Annually
Helpy Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Contenders | 2024
Software by Spiceworks Inc.
Spiceworks helps you run a ship-shape help desk, at the office and on the road. It acts as a customer service software and helps you manage user tickets. It intends to make the flow of your organization as streamlined as possible following the customer support virtue. Read Spiceworks Reviews
Explore various Spiceworks features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Spiceworks Features- Document Management
- Third Party Integration
- Automated Routing
- Ticket Management
- Email Integration
- Known Issue Management
- Inbox Queue Management
- Community Forums
Spiceworks Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Emergents | 2024
The all-in-one helpdesk software, available on Clo
Deskpro is a fully featured Help Desk Software designed to serve Startups, Enterprises. Deskpro provides end-to-end solutions designed for Web App. This online Help Desk system offers Geo Targeting, Website Visitor Tracking, Queue Management, Canned Responses, Decision Tree at one place. Read Deskpro Reviews
Explore various Deskpro features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Deskpro Features- Appointment Management
- Performance Metrics
- Activity Tracking
- Social Media Integration
- Knowledge Base Management
- Help Desk Management
- Real Time Monitoring
- Case Management
Deskpro Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Contenders | 2024
Software by Kayako Ltd.
Kayako is world's leading multi-channel helpdesk and lives chat software. It builds web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, work and collaborate more effectively. Read Kayako Reviews
Explore various Kayako features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Kayako Features- Chat History
- Dashboard
- Customer Experience Management
- File Sharing
- Knowledge Base
- Document Management
- Real Time Monitoring
- Visitor Tracking
Pricing
Inbox
$ 15
Agent/ Month
Growth
$ 30
Agent/ Month
Scale
$ 60
Agent/ Month
Kayako Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Contenders | 2024
Help desk software with asset & project management
ManageEngine ServiceDesk Plus is a web-based, easy to use help desk and asset management software which integrates ticketing, asset tracking, purchasing, project management, contract management and knowledge base in one low-cost package. Read ManageEngine ServiceDesk Plus Reviews
Explore various ManageEngine ServiceDesk Plus features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
- Business Rules Management
- Social Media Integration
- Multiple Brands Products
- Macros
- To-Do List
- Service Level Agreement (SLA) Management
- Software Metrics
- Knowledge Base
Pricing
Standard Edition
$ 8
Technician/Month
Professional Edition
$ 16
Technician/Month
Enterprise Edition
$ 49
Technician/Month
ManageEngine ServiceDesk Plus Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Emergents | 2024
Software by Enhancesoft LLC
osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market. Read osTicket Reviews
Explore various osTicket features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all osTicket Features- Live chat system
- Email Integration
- Customer DataBase
- Knowledge Base
- Billing & Invoicing
- Service Desk (ITIL ITSM)
- Self Service Portal
- Contract Management
osTicket Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Contenders | 2024
Software by Klemen Stirn
Hesk is one of the best and fastest Helpdesk software, with their best in class customer support Hesk provides you grow your company in short space of time including features like Centralized support system where you can organize, prioritize and track ticket category, ticket urgency and current status. Read Hesk Help Desk Reviews
Explore various Hesk Help Desk features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Hesk Help Desk Features- Surveys & Feedback
- Service Catalog Management
- Self Service Portal
- Live chat system
- Knowledge Base
- Asset Management
- Alerts/Escalation
- Service Desk (ITIL ITSM)
Hesk Help Desk Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Emergents | 2024
Software by UserScape, Inc
HelpSpot help desk system is a completely web based help desk software. It is a very simple and easy understanding to automatically centralize information and making easier tracking updates. Read HelpSpot Help Desk Reviews
Explore various HelpSpot Help Desk features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all HelpSpot Help Desk Features- Alerts/Escalation
- Email Integration
- Known Issue Management
- Customer DataBase
- Help Desk Management
- Problem Management
- Service Desk (ITIL ITSM)
- Document Management
Pricing
Starter
$ 599
Per Year
HelpSpot Help Desk Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Emergents | 2024
Help Desk Ticketing System
Jitbit Helpdesk is web-based helpdesk ticketing system which accessible from anywhere with just a browser, works on smartphones and touch devices. Learn more about Jitbit Helpdesk
Explore various Jitbit Helpdesk features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Jitbit Helpdesk Features- Service Desk (ITIL ITSM)
- Automated Routing
- Problem Management
- Incident Management
- Service Level Agreement (SLA) Management
- Ticket Management
- Known Issue Management
- Self Service Portal
Pricing
Small
$ 1199
Onetime
Company
$ 1899
Onetime
Enterprise
$ 3199
Onetime
Jitbit Helpdesk Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
All-in-one Customer Support Suite
UseResponse is the leading company for Customer Support & Community Feedback Software. Having Omni channel communications tracking, Live Chat, Feedback and Knowledge Base tools. Read UseResponse Reviews
Explore various UseResponse features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all UseResponse Features- Customer DataBase
- Multiple Question Types
- Idea Ranking
- Online Forums
- Polls / Voting
- Knowledge Base
- Feature Management
- Alerts/Escalation
Pricing
Basic Cloud
$ 49
Per Month
UseResponse Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Category Champions | 2024
Deliver exceptional service. Automagically.
SysAid is an ITSM, Service Desk and Help Desk software solution that integrates all of the essential IT tools into one product. Its rich set of features include a powerful Help Desk, IT Asset Management, and other easy-to-use tools for analyzing and optimizing IT performance. Read SysAid Reviews
Explore various SysAid features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all SysAid Features- Asset Lifecycle Management
- Automated Routing
- Email Distribution
- Event Logs
- Help Desk
- Multi-Language
- Approval Workflow
- Ticket/Issue Tracking
SysAid Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Contenders | 2024
Software by Wowdesk
Wowdesk is a fully featured Help Desk Software designed to serve Enterprises, Agencies. Wowdesk provides end-to-end solutions designed for Web App. This online Help Desk system offers Assignment Management, Document Storage, Complaint Classification, Quality Assurance Management, Issue Tracking at one place. Read Wowdesk Reviews
Explore various Wowdesk features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Wowdesk Features- Issue Tracking
- Dashboard
- Corrective Actions (CAPA)
- Routing
- Escalation Management
- Task Management
- Service Level Agreement (SLA) Management
- Quality Assurance Management
Wowdesk Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Emergents | 2024
Paldesk is an omnichannel platform that helps conv
Paldesk helps you to stay connected with your customers by all means. This help desk software captures the leads automatically, generates responses timely and create tickets as per categories easily. Learn more about Paldesk
Explore various Paldesk features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Paldesk Features- Knowledge Management
- Ticket/Issue Tracking
- Email Integration
- Proactive Chat
- Help Desk
- Billing & Invoicing
- Ticket Management
- Survey Management
Pricing
Rookie
$ 11
Agent/Month
Early Stage
$ 19
Agent/Month
Rising Star
$ 29
Agent/Month
Paldesk Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Emergents | 2024
Software by FocalScope
An all in one web-based software, Focalscope is a powerful help desk ticketing software and also provides Live chat system. It connects data seamlessly between communication channels and supports cloud-based solutions. Learn more about FocalScope
Explore various FocalScope features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all FocalScope Features- Automated Routing
- Interaction Tracking
- Service Level Agreement (SLA) Management
- Email Integration
- Self Service Portal
- Real Time Chat
- Alerts/Escalation
- IT Asset Management
Pricing
Small Cloud
$ 9
Per Month
Cloud
$ 39
Per Month
On Premise
$ 39
Per Month
FocalScope Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Contenders | 2024
Software by SolarWinds Worldwide LLC.
SolarWinds is a database software that includes remote access, asset tracking, backup, and monitoring. This DBMS has a nice user interface. It database system is trusted by a lot of users to create, retrieve, update and manage their data. Read SolarWinds Reviews
Explore various SolarWinds features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all SolarWinds Features- User Activity Monitoring
- CPU Monitoring
- Analytics
- Scheduling
- Email Monitoring
- Alerts Notifications
- Database Servers
- Uptime Monitoring
Pricing
Starter
$ 2995
Onetime
SolarWinds Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Emergents | 2024
Software by SmarterTools Inc.
SmarterTrack is a powerful communications platform that acts as an online help desk for initiating, tracking, managing and reporting on a number of different communication channels. Whether it is a ticket submission via email or from the online portal, a live chat, a community post, comments made on a knowledge base article or more. Learn more about SmarterTrack
Explore various SmarterTrack features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all SmarterTrack Features- Ticket Management
- Live chat system
- Community Forums
- Self Service Portal
- Service Desk (ITIL ITSM)
- Surveys & Feedback
- Help Desk Management
- Incident Management
SmarterTrack Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Emergents | 2024
Software by BMC Software
Track-It Help Desk Software includes everything you need to manage your IT Help Desk. Full featured, easy to use and cost-effective, Track-It! Help Desk is designed specifically with the needs of the small to mid-sized business in mind. Read Track-It Reviews
Explore various Track-It features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Track-It Features- Knowledge Base
- Surveys & Feedback
- Billing & Invoicing
- Inbox Queue Management
- Alerts/Escalation
- Community Forums
- Automated Routing
- Incident Management
Track-It Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Contenders | 2024
Help Desk Software for Delightful Customer Support
ProProfs Help Desk Software is a cloud-based ticketing system designed to delight customers. Shared inbox, email-like interface, canned responses, collaborative email, ticket prioritization, issue tracking, reporting are crucial features of ProProfs Help Desk. Read ProProfs Help Desk Reviews
Explore various ProProfs Help Desk features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all ProProfs Help Desk Features- Trouble Ticketing
- Issue Management
- Call Routing
- Customer Management
- Multiple Route Support
- Email Marketing
- Real-time Chat
- Ticket Management
Pricing
PREMIUM
$ 30
Per Month
ProProfs Help Desk Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
FAQs
Self-hosted help desk software is hosted on the internet and manages calls and queries from customers but without any type of manual employee involvement.