Servetel Reviews
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Overall Servetel Reviews
Here's an unbiased review of Servetel. Discover how Servetel users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
Servetel Pros and Cons
"As an entrepreneur, I can tell you that working with cloud-based call management software can be a game changer when it comes to your business communications. Servetels cloud telephony solution is one of the most affordable and user-friendly for businesses."
"The text "Everything " does not contain any grammatical errors."
"Please provide the text you would like me to review."
"I have been using this software for 2 years but haven’t ever experienced any disadvantages or shortcomings of it. Customer support could be improved. Rest, everything is good." Alia Tripathi - Sep 6, 2022"
"There are no grammatical errors in the text provided."
"WhatsApp integration"
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Hear directly from customers who have used Servetel. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
islam. P.
Manager
Used the software for : 1-2 years (Weekly)
Company Size :11-50 employees
Verified Reviewer
Review Source: Organic
Servetel is one of the well-known providers of cloud telephony services in India. It offers various solutions for cloud telephony to address your business needs and helps enhance communication with your clients.
Servetel After Sales Service Rating
What do you like best about Servetel?
As an entrepreneur, I can tell you that working with cloud-based call management software can be a game changer when it comes to your business communications. Servetels cloud telephony solution is one of the most affordable and user-friendly for businesses.
What do you dislike about Servetel?
I have been using this software for 2 years but haven’t ever experienced any disadvantages or shortcomings of it. Customer support could be improved. Rest, everything is good." Alia Tripathi - Sep 6, 2022
What features is Servetel currently missing?
i dnt' miss any features
What other products like Servetel have you used or evaluated?
I had a previous call management solution that was not as user-friendly and responsive.
Vasundhara T.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Very supportive and understanding team. I suggest you go with Ishaan. He is always available for support and quickly helps you understand the portal. I highly recommend him.
Servetel Mobile App Experience
What do you like best about Servetel?
The text "Everything " does not contain any grammatical errors.
What do you dislike about Servetel?
There are no grammatical errors in the text provided.
Do you think Servetel delivers value for the money spent?
Yes
Are you satisfied with Servetel features?
Yes
Did implimentation of Servetel was easy?
Yes
What features is Servetel currently missing?
No
What other products like Servetel have you used or evaluated?
NA
How Servetel is better/different from its competitors?
Yes it is better in pricing and quality even.
Shivangi
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
They have an efficient team, and the dashboard provided is user-friendly. We highly recommend Servetel to future customers. The onboarding process was really quick and smooth.
Servetel Mobile App Experience
What do you like best about Servetel?
Please provide the text you would like me to review.
What do you dislike about Servetel?
WhatsApp integration
Do you think Servetel delivers value for the money spent?
Yes
Are you satisfied with Servetel features?
Yes
Did implimentation of Servetel was easy?
Yes
Deepanshu N.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Best cloud telephony service provider in India. I would definitely recommend it to anyone looking to start their own business. Excellent after-sales service.
Servetel Mobile App Experience
Servetel After Sales Service Rating
What do you like best about Servetel?
After-sales service
What do you dislike about Servetel?
The text you provided is none. There are no grammatical errors in this text.
Do you think Servetel delivers value for the money spent?
Yes
Are you satisfied with Servetel features?
Yes
Did implimentation of Servetel was easy?
Yes
What features is Servetel currently missing?
none
What other products like Servetel have you used or evaluated?
Toll free number
How Servetel is better/different from its competitors?
After sales service
Sakshi
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
I am glad that I chose Servetel above all for the best cloud telephony services. I had a wonderful experience with the company, and their after-sales service is absolutely unbeatable.
Servetel Mobile App Experience
Servetel After Sales Service Rating
What do you like best about Servetel?
After-sales service
What do you dislike about Servetel?
The text "Nothing as such" is grammatically correct and does not require any changes.
Do you think Servetel delivers value for the money spent?
Yes
Are you satisfied with Servetel features?
Yes
Did implimentation of Servetel was easy?
Yes
What features is Servetel currently missing?
no
Arjun S.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Verified User
Review Source: Organic
Incentivized Review
I have been using Servetel for the last three years. They have provided outstanding IVR solutions, with very reliable and amazing after-sales services.
Servetel Mobile App Experience
Servetel After Sales Service Rating
What do you like best about Servetel?
After-Sales Support, Very Reliable Solution
What do you dislike about Servetel?
There are no grammatical errors in the text provided.
Do you think Servetel delivers value for the money spent?
Yes
Are you satisfied with Servetel features?
Yes
Did implimentation of Servetel was easy?
Not Sure
What features is Servetel currently missing?
Dialer - THough they have committed they will provide the same soon.
What other products like Servetel have you used or evaluated?
Voice Broadcasting
How Servetel is better/different from its competitors?
It is a reliable solution. The servers are up for most of the time and the account managers are very supportive and help you even on week offs.
Shivam
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Services are up to the mark with no issues as of now, and support has been great. I would definitely recommend them to others as well. Highly professional at work.
Servetel Mobile App Experience
What do you like best about Servetel?
They have delivered the services very efficiently and have received constant support from them.
What do you dislike about Servetel?
We are using a toll-free number.
Do you think Servetel delivers value for the money spent?
Yes
Are you satisfied with Servetel features?
Yes
Did implimentation of Servetel was easy?
Yes
What features is Servetel currently missing?
Providing everything as per my use.
What other products like Servetel have you used or evaluated?
None
How Servetel is better/different from its competitors?
Haven't tried any other vendors services
Arpit j.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Overall productivity of our agents has increased since we started using Servetel. Their call distribution feature is exceptionally good. The admin and agent interfaces are very user-friendly, and customer service is highly personalized. Arpit, my dedicated account manager, has helped us resolve issues in real time. I would highly recommend them to anyone looking for cost-effective yet smart telephony services.
Servetel IOS App Experience
Servetel After Sales Service Rating
What do you like best about Servetel?
Extremely efficient team. The team has surely helped me set up my system very fast. The service and the dashboard on the portal are extremely user-friendly. The services of Servetel are value for money.
What do you dislike about Servetel?
WhatsApp integration shall be improved
Do you think Servetel delivers value for the money spent?
Yes
Are you satisfied with Servetel features?
Yes
Did implimentation of Servetel was easy?
Yes
What features is Servetel currently missing?
None
What other products like Servetel have you used or evaluated?
Used services from Tata tally, they use to provide cheaper plan with zero value
How Servetel is better/different from its competitors?
Servetel has been very helpful to our company. Unlike others
Harsh S.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
I took services from Servetel in 2020 and have been a regular customer since then. The relationship manager was very helpful and approachable. My services were enabled within a single day.
Manoj
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Quality is great and it's very easy to use! If you would like to purchase a cloud telephony service, Servetel is a product/solution that you can subscribe to. They are highly professional and quick with their responses!
Servetel Mobile App Experience
Servetel After Sales Service Rating
What do you like best about Servetel?
Ease of use.
What do you dislike about Servetel?
No cons as such! Support could be a bit better!
Do you think Servetel delivers value for the money spent?
Yes
Are you satisfied with Servetel features?
Yes
Did implimentation of Servetel was easy?
Yes
What features is Servetel currently missing?
No
Manisha
Used the software for : Less than 6 months
Company Size :11-50 employee
Verified Reviewer
Verified User
Review Source: Organic
When they first entered the field, they were ready to do anything for business. Now, they are introducing silly policies to push customers to give more business.
Servetel Mobile App Experience
Servetel After Sales Service Rating
What do you like best about Servetel?
Initially, cost vs. features was very suitable. Now, there are several players offering the same or cheaper prices.
What do you dislike about Servetel?
Customer support, people attitude, timely delivery, issue resolution time, adhering to agreed policies.
Do you think Servetel delivers value for the money spent?
Not Sure
Are you satisfied with Servetel features?
No
Did implimentation of Servetel was easy?
No
What features is Servetel currently missing?
Advance integration with custom ERP
What other products like Servetel have you used or evaluated?
Cloud telephony
How Servetel is better/different from its competitors?
not sure it is better at all in any aspect now
Kunal A.
Used the software for : Less than 6 months
Company Size :11-50 employee
Verified Reviewer
Review Source: Organic
They have a terrible attitude when it comes to customer support. They want to impose their own policies, which keep changing.
Servetel Mobile App Experience
Servetel After Sales Service Rating
What do you like best about Servetel?
In the initial stage, the cost of services was good. Now it’s not the case.
What do you dislike about Servetel?
Certainly! Please provide the text you would like me to review.
Do you think Servetel delivers value for the money spent?
No
Are you satisfied with Servetel features?
No
Did implimentation of Servetel was easy?
Not Sure
What features is Servetel currently missing?
Seamless integration
Pradeep K.
Used the software for : 1-2 years
Company Size :51-200 employee
Verified Reviewer
Verified User
Review Source: Organic
Their support is subpar. They respond to our queries very late. When you call their support number, it is often busy, and you have to wait 25-30 minutes. The same situation occurs with chat support. Email support is very disappointing; you receive a response after 7-8 days, and only after sending daily reminder emails.
Servetel Mobile App Experience
Servetel After Sales Service Rating
What do you like best about Servetel?
Sure, please provide the text you would like me to review.
What do you dislike about Servetel?
Please provide the text you would like me to review.
Do you think Servetel delivers value for the money spent?
Yes
Are you satisfied with Servetel features?
No
Did implimentation of Servetel was easy?
No
What features is Servetel currently missing?
support is missing
Priyal R.
Used the software for : Less than 6 months
Company Size :11-50 employee
Verified Reviewer
Verified User
Review Source: Organic
They hardly care about your business and maybe their own. Apart from cursing them, I also suggest you go with Knowlarity. It's been 7 days and they have not responded to an urgent issue. The choice is yours if you still want to go with them.
Servetel Mobile App Experience
Servetel After Sales Service Rating
What do you like best about Servetel?
Sure, please provide the text you would like me to review.
What do you dislike about Servetel?
Please provide the text you would like me to review.
Do you think Servetel delivers value for the money spent?
Not Sure
Are you satisfied with Servetel features?
No
Did implimentation of Servetel was easy?
Not Sure
What features is Servetel currently missing?
Support is worst
What other products like Servetel have you used or evaluated?
knowlarity
Shankar
Used the software for : 6-12 years
Company Size :51-200 employee
Verified Reviewer
Verified User
Review Source: Organic
You will often need customer support, and they are extremely bad. Not a single issue gets resolved in a timely manner. Last month, there were over 30 hours of downtime. This is unacceptable for any company, especially when it is related to calls that drive revenue.
Servetel Mobile App Experience
Servetel After Sales Service Rating
What do you like best about Servetel?
Pricing and promised feature set.
What do you dislike about Servetel?
Poor customer support, features promised are not really complete, and manual intervention is needed in what could very easily be self-service.
Do you think Servetel delivers value for the money spent?
No
Are you satisfied with Servetel features?
Yes
Did implimentation of Servetel was easy?
No
What features is Servetel currently missing?
International calling
What other products like Servetel have you used or evaluated?
Ozonetel, Twilio, Knowlarity
How Servetel is better/different from its competitors?
Pricing and flexibility on number of agents
Rubina
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Servetel has excellent products with amazing features in cloud telephony services. The support provided by the sales and support team is also exceptional.
Servetel Mobile App Experience
Servetel After Sales Service Rating
What do you like best about Servetel?
Product features and support.
What do you dislike about Servetel?
The web interface can be enhanced with a bright background to give a fresh feel to the person viewing it.
Do you think Servetel delivers value for the money spent?
Yes
Are you satisfied with Servetel features?
Yes
Did implimentation of Servetel was easy?
Yes
What features is Servetel currently missing?
..
What other products like Servetel have you used or evaluated?
super receptionist, my operator
How Servetel is better/different from its competitors?
Panel delivery, easy approvals for Kyc , Active calls tab is not available with any of the cloud telephony service providers. Detailed reports everday
Sukalyan K.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
This software has many features, is cost-effective, and user-friendly too. It provides facilities like bulk SMS, simultaneous voice calls, call recording, and many others. Pros: Lots of features Cons: None found yet
Servetel Mobile App Experience
Servetel After Sales Service Rating
What do you like best about Servetel?
User-friendly, lots of features, economically sound.
What do you dislike about Servetel?
The text is grammatically correct as it stands. No changes are needed.
Do you think Servetel delivers value for the money spent?
Yes
Are you satisfied with Servetel features?
Yes
Did implimentation of Servetel was easy?
Yes
What features is Servetel currently missing?
nothing
What other products like Servetel have you used or evaluated?
None
How Servetel is better/different from its competitors?
user friendly
Dejene N.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Servetel has truly transformed our communication process. The user-friendly interface and reliable service make it a joy to use. Their customer support is top-notch, always ready to help. Highly recommend!
Kritika
Admin
Used the software for : More than 1 year
Company Size :1-10 employees
Verified Reviewer
Review Source: Organic
The software is user-friendly. One can access all the details anytime and anywhere, such as call recordings, the number of calls received, and the number of calls declined, etc.
What do you like best about Servetel?
User-Friendly
What do you dislike about Servetel?
Nothing
Premlatha
HR Manager
Used the software for : Less than 6 months
Company Size :51-200 employees
Verified Reviewer
Review Source: Organic
Found the services really cost-efficient and worthwhile. The people on the response team were patient and knowledgeable. I will definitely want to continue being associated with them.
What do you like best about Servetel?
Fast service, timely response, and good communication to resolve errors.
What do you dislike about Servetel?
Havent experienced any problems yet.