Best Service Level Agreement Software
Best service level agreement software are Motadata, Freshservice, PhaseWare Tracker, Jira, and ServiceTonic. Use the service level agreement software to secure your website and all other online assets.
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List of 20 Best Service Level Agreement Software
Marketers and businesses use Brevo to run their SMS and email marketing campaigns. This GDPR-compliant tool has flexible pricing plans for different requirements. Engage your audience and convert them with Brevo. Read Brevo Reviews
Starting Price: Available on Request
Recent Review
"SendinBlue" - Mudassir Jamal
Category Champions | 2023
Jira is a issue tracking software, developed by Atlassian. It provides bug tracking, issue tracking, and project management feature for small, medium and large team. Read Jira Reviews
Starting Price: $10 Per Month
Recent Review
"Great tool to manage projects, tasks and collaborate as a team." - Bastian Marchant
| Pros | Cons |
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I cherish the highlight of kanban sheets, particularly I am a individual who adores the aesthetics of something, so kanban sheets have made a difference me distinguish the foremost imperative things and prioritize my work without clutter. Jira makes a difference me keep track of all the issue tickets that have been relegated to me, the reason of the dashboard is self-evident, all your ventures, relegated tickets, continuous issues and favorite channels are kept in a partitioned segment. You'll check the status of your tickets straightforwardly from the dashboard or the ticket points of interest page, on the ticket subtle elements page, you'll be able include a comment, tag somebody, start/stop advance, alter the ticket status utilizing various strategies and much more. After you make a alter to a Jira ticket, an programmed mail is sent to the fitting individual to let them know, from the ticket points of interest page, we are able effectively adjust the assignee and relegate the issue ticket to anybody, Jira makes it simple for you to administration of your ventures. |
The as it were feedback I have is that Jira doesn't inform you in the event that you take off a Jira ticket open and somebody else makes a alter, you'll get an obscure token mistake and got to reload the page in the event that you attempt to upgrade the ticket afterward. Now and then the framework feels as well customizable and the streams can get exceptionally complex to set up. |
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Its interface which gives a better look for team, whether defects are resolved or we can implement shift left strategy with charts provided. Sprints are easily executed from start to end and also Kanban is implemented with push and pull. SAFE can easily be implemented using this tool. It has good work log management and assigning task, where you can create sub task. Epic, theme, Task, SubTask Milestone can be created and tracked easily. |
Documentation part is only maintained when everyone follows standard method of maintaining updated comments, in Sprints the scrum master has to remind for comments always. Chat History can not be added to the Jira, its only through conversation things can be tracked. Naming conventions like tagging is not shown for issue or defect to find and link to past issues |
Category Champions | 2023
Solution to boost your IT team’s performance
Vitalize your IT service management practices with a robust ServiceNow ITSM solution to enhance the performance of your IT team, minimize IT expenses, and improve IT and business service availability. Read ServiceNow ITSM Reviews
Starting Price: Available on Request
Recent Review
"Featuring the itsm tool" - Kanika Gupta
| Pros | Cons |
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It is easy to assign the request to the concerned team |
The workflow sometimes is not clear n sometimes glitches are there |
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Increase efficiency, low cost and can be configured in a ease compared to other leading tools. |
When it comes to Change Management. |
Category Champions | 2023
Freshservice is a cloud based ITSM Solution
Freshservice is a cloud based ITIL Service Desk & IT Service Management (ITSM) solution that adds user experience on top of powerful Ticketing & Asset Management capabilities serving more than 20000 customers worldwide. Read Freshservice Reviews
Starting Price: $19.43 Agent/Month Billed annually
Recent Review
"Good " - Pinky Subhash Chandra Agarwal
| Pros | Cons |
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Product is easy to use. Convenient and simple to understand, even for a fresher. |
Canned response feature, Escalation feature can be improved as of now. |
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Ease of use and its varied set of features. |
ITIL alignment. |
Contenders | 2023
Help desk software with asset & project management
ManageEngine ServiceDesk Plus is a web-based, easy to use help desk and asset management software which integrates ticketing, asset tracking, purchasing, project management, contract management and knowledge base in one low-cost package. Read ManageEngine ServiceDesk Plus Reviews
Starting Price: $8 Technician/Month
Recent Review
"I used this for a good time, it's best" - Mudit Mishra
| Pros | Cons |
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Just awesome |
I didn't find that |
FSM Grid is a comprehensive Field Service Management Software designed to transform, simplify the complexity of service businesses and focuses on delivering optimum operational visibility and performance. Read FSM Grid Reviews
Starting Price: Available on Request
Recent Review
"Lomaen Medical FSM Grid review " - Fantasia
| Pros | Cons |
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The history & report functions are very impressive. It is always very easy to find a comprehensive history for each client, piece of equipment, work type etc. |
The FSM Grid app sometimes gives issues regarding signal, and being that we are in south Africa, signal isnt always the best which can then cause the app to crash slightly. |
Giva eKnowledgeManager is a current knowledge base software that helps you prepare accurate reporting for high-quality decision making, without taking the help of coding or consultants. It is a user-friendly software with an intuitive interface and can be used for any size of business. Learn more about Giva eKnowledgeManager
Starting Price: $24 Per Month
Emergents | 2023
PhaseWare Tracker is the solution for customer support system. That provides online support use advanced reporting to improving customer interaction and performance and dynamically reports tool that built direct into our application. Learn more about PhaseWare Tracker
Starting Price: $49 User/Month
Emergents | 2023
Unified Suite for IT Ops & Big Data Analytics
You will be able to carry out the root cause analysis of your operating system by using Motadata, the robust server management software. The noble and top-notch correlation engines of the leading server monitoring software are highly viable to spot out the issues. Learn more about Motadata
Starting Price: Available on Request
Emergents | 2023
Itouchvision Field Service Management software allows quick and easy creation of web and mobile-based forms without the need for coding skills, reducing dependence on IT specialists. Learn more about Itouchvision
Starting Price: Available on Request
FAQs of Service Level Agreement Software
Service level agreement software is used to prepare different legal documents for deals and contracts between an organization and its IT supplier.