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What is ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus is a web-based, easy to use help desk and asset management software which integrates ticketing, asset tracking, purchasing, project management, contract management and knowledge base in one low-cost package.

Pricing

ManageEngine ServiceDesk Plus Starting Price

$ 8/Technician/Month

Awards
ManageEngine ServiceDesk Plus Award

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Key Features of ManageEngine ServiceDesk Plus

Here are the powerful features that make ManageEngine ServiceDesk Plus stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Asset Lifecycle Management
  • Asset Management
  • Automated Routing
  • Billing & Invoicing
  • Change Management
  • CMDB
  • Community Forums
  • Contract Management
  • Customer DataBase
  • Document Management
  • Email Integration
  • Help Desk Management
  • Inbox Queue Management
  • Incident Management
  • Issue Tracking
  • Known Issue Management
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ManageEngine ServiceDesk Plus Screenshots

ManageEngine ServiceDesk Plus Pricing

Here are the pricing plans for ManageEngine ServiceDesk Plus. Choose the plan that best fits your requirements and budget. Get Detailed ManageEngine ServiceDesk Plus pricing as per your requirements.

Standard Edition
$ 8
Technician/Month
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports
Professional Edition
$ 16
Technician/Month
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning
  • Knowledge base
Enterprise Edition
$ 49
Technician/Month
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Service catalog
  • Change management
  • CMDB
  • Problem management

The pricing information for ManageEngine ServiceDesk Plus is sourced either directly from the software provider or publicly available materials. To get the most accurate and up-to-date costs, we advise reaching out to the vendor.

The pricing information was last updated on 17th June 2024.

Free Trial is available

ManageEngine ServiceDesk Plus Specifications

Get a closer look at the technical specifications and system requirements for ManageEngine ServiceDesk Plus. Find out if it's compatible with your operating system and other software.

Company Details :
Company Name : Zoho Corporation Pvt. Ltd.
Headquarter : Chennai
Website : Visit Website
Full Address : Estancia IT Park, Plot no. 140, 151, GST Road, Vallancheri, Chengalpattu District, Tamil Nadu - 603202
Overview Provided by : Prabhu
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Language Support :
Arabic
Chinese
Croatian
Czech
Danish
Dutch
English
French
German
Hebrew
Hungarian
Icelandic
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Serbian
Slovenian
Spanish
Swedish
Turkish
Vietnamese
Welsh
Business :
Freelancers
StartUps
SMBs
Enterprises
Available Support :
Email
Phone
Live Support
Training
Tickets
Integrations :

ManageEngine ServiceDesk Plus Description

Here's the comprehensive description of ManageEngine ServiceDesk Plus. Gain a brief understanding of its unique features and exceptional benefits.

ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management App with many features such as contract management, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, service catalog, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus helps you to improve productivity of your IT Service team and keep your end-users happy. 

ServiceDesk Plus allows end-users to submit tickets through different channels. It automates important workflow tasks, as for example case routing, acknowledging requester, technician notification and handling of SLA rules. The solutions module allows you to document best practices and solutions to common problems in an online knowledge base.

ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.

ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey.

Best notable features are Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities, agent based scanning, help desk API, mobile integration & more.

Incident management, Problem management, Change management & CMDB has been implemented with all functionalities. The Free Edition allows a single Technician manage up to 25 Workstations.

Benefits:

  • Access your help desk anytime, anywhere using serviceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information.
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network,
  • independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status
  • of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP
  • with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique 
  • working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory. 
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

ManageEngine ServiceDesk Plus Resources

webinar youtube_play_btn Analytics Plus webinar: 5 strategies to avoid service desk technician burnout Watch Now for free
webinar youtube_play_btn Single-touch workflow automation in ServiceDesk Plus Cloud Watch Now for free
webinar youtube_play_btn Analytics Plus webinar: How to make the help desk your first line of cyberdefense Watch Now for free
ManageEngine ServiceDesk Plus Brochures Download Brochure

Overall ManageEngine ServiceDesk Plus Reviews

Thinking about using ManageEngine ServiceDesk Plus? Check out verified user reviews & ratings based on ManageEngine ServiceDesk Plus's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4.8/5

Based on 5 Reviews

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Feature Feature 4.8

Feature

Out of 5

Ease of use Ease of use 4.8

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 90%

Likelihood to recommend

Out of 100%

ManageEngine ServiceDesk Plus Pros and Cons

"Just awesome"

"I didn't find that"

SoftwareSuggest reviews are authentic and verified. Here's how.

Showing 5 out of 5 Reviews

Mudit M.

Used the software for : 6-12 months

Company Size :51-200 employee

5.0

Nov 22, 2020

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

I used this for a good time, it's best

Well as you know everything has two side. So, also this software has pros and cons.but overall its nice.u must try it and observed. It isn't good.By the way I'm not expert so ,I didn't tell you more about this. I'm really impressed by it. So, I recommend it to every person to use it. At least try one time. Try first then believe. By the way, this software give you the best experience. .

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

What do you like best about ManageEngine ServiceDesk Plus?

Just awesome

What do you dislike about ManageEngine ServiceDesk Plus?

I didn't find that

Bhupender

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Feb 06, 2020

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Vatsalya

Used the software for : Free trial

Company Size :11-50 employees

5.0

Dec 19, 2017

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

The easiest solution to manage daily asset works

I have been using this software for six years and with its help, I can easily manage the daily deleted tickets and keep my tickets on schedule which automatically releases from ON-HOLD status without entering any command. Now can easily search license and use them at my own ease.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Maulik

Used the software for : Free trial

Company Size :11-50 employees

5.0

Dec 19, 2017

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Manage everything in the best manner

With this software, I can do all my work without any delays as it manages all my deleted tickets in the most effective manner. I can easily access the software on my mobile phone from anywhere and at any given time. Since the time I have started using this software, managing my assets have never been an issue for my company.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Raj

Used the software for : Free trial

Company Size :11-50 employees

4.0

Dec 19, 2017

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Awesome caring solution

My experience on using this software is very great. It is no longer a task to manage my assets because this all can be taken care with this software. Despite being a start-up company I can purchase this software because of its affordability in price.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Alternatives of ManageEngine ServiceDesk Plus

Explore alternative software options that can fulfill similar requirements as ManageEngine ServiceDesk Plus. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

ManageEngine ServiceDesk Plus FAQs

How much does ManageEngine ServiceDesk Plus cost?

The starting price of ManageEngine ServiceDesk Plus is ₹ 576/Technician/Month. It has different pricing plans:

  1. Standard Edition : ₹ 576/Technician/Month
  2. Professional Edition : ₹ 1152/Technician/Month
  3. Enterprise Edition : ₹ 3528/Technician/Month

ManageEngine ServiceDesk Plus also provides a free trial to users.

What apps do ManageEngine ServiceDesk Plus integrate with?

ManageEngine ServiceDesk Plus integrates with various apps:

  • TeamViewer
  • Zoho Cliq
  • Zoho Voice
  • Zoho Flow
  • Confluence extension
  • Microsoft

What are the top 5 features for ManageEngine ServiceDesk Plus?

The top 5 features for ManageEngine ServiceDesk Plus are:

  • Asset Management
  • Document Management
  • Email Integration
  • Project Management
  • Customer DataBase

What platforms does ManageEngine ServiceDesk Plus support?

ManageEngine ServiceDesk Plus supports a variety of platforms including Android and IOS.

What types of businesses does ManageEngine ServiceDesk Plus serve?

ManageEngine ServiceDesk Plus serves a wide range of businesses, including but not limited to Startups, Enterprises, SMEs & Freelancer.

How is ManageEngine ServiceDesk Plus commonly used?

ManageEngine ServiceDesk Plus is commonly used for various purposes, such as Ticketing Management, Asset Management, Service Desk Management and more.

Who are the primary competitors of ManageEngine ServiceDesk Plus?

The three major competitors of ManageEngine ServiceDesk Plus are NTR Cloud, Vision Helpdesk and PROXY Pro. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.