



ManageEngine ServiceDesk Plus is a web-based, easy-to-use help desk and asset management software that integrates ticketing, asset tracking, purchasing, project management, contract management, and knowledge base in one low-cost package.
ManageEngine ServiceDesk Plus Starting Price
$ 8/Technician/Month
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Here are the powerful features that make ManageEngine ServiceDesk Plus stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
Here are the pricing plans for ManageEngine ServiceDesk Plus. Choose the plan that best fits your requirements and budget. Get Detailed ManageEngine ServiceDesk Plus pricing as per your requirements.
The pricing information for ManageEngine ServiceDesk Plus is sourced either directly from the software provider or publicly available materials. To get the most accurate and up-to-date costs, we advise reaching out to the vendor.
The pricing information was last updated on 18th May 2025.
Free Trial is available
Get a closer look at the technical specifications and system requirements for ManageEngine ServiceDesk Plus. Find out if it's compatible with your operating system and other software.
Compare ManageEngine ServiceDesk Plus with other similar options available in Help Desk Software. Explore the key differences to see why it's the top choice for businesses and individuals.
Here's the comprehensive description of ManageEngine ServiceDesk Plus. Gain a brief understanding of its unique features and exceptional benefits.
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management App with many features such as contract management, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, service catalog, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus helps you to improve productivity of your IT Service team and keep your end-users happy.
ServiceDesk Plus allows end-users to submit tickets through different channels. It automates important workflow tasks, as for example case routing, acknowledging requester, technician notification and handling of SLA rules. The solutions module allows you to document best practices and solutions to common problems in an online knowledge base.
ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.
ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey.
Best notable features are Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities, agent based scanning, help desk API, mobile integration & more.
Incident management, Problem management, Change management & CMDB has been implemented with all functionalities. The Free Edition allows a single Technician manage up to 25 Workstations.
Benefits:
Thinking about using ManageEngine ServiceDesk Plus? Check out verified user reviews & ratings based on ManageEngine ServiceDesk Plus's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
"The software offers robust ticket management features that streamline IT support processes."
"Customizable workflows allow users to tailor the system to their specific needs."
"The reporting and analytics features provide valuable insights into service performance."
"Integration with other tools and platforms is seamless, enhancing overall productivity."
"User likes the intuitive and user-friendly interface, making it easy to navigate."
"Some users think the initial setup can be complex and time-consuming."
"User finds that customer support response times could be improved."
"The mobile app lacks some functionality compared to the desktop version."
"Pricing can be a bit high for smaller organizations with limited budgets."
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Verified Reviewer
Review Source: Organic
Well, as you know, everything has two sides. This software also has pros and cons, but overall it's nice. You must try it and observe. It isn't bad. By the way, I'm not an expert, so I can't tell you more about it. I'm really impressed by it, so I recommend everyone to use it. At least try it once. Try it first, then believe. By the way, this software gives you the best experience.
What do you like best about ManageEngine ServiceDesk Plus?
Just awesome.
What do you dislike about ManageEngine ServiceDesk Plus?
I didnt find that.
Verified Reviewer
Review Source: Organic
ManageEngine ServiceDesk Plus has been a game-changer for our IT team. Its intuitive interface and robust features streamline our workflow, making issue resolution faster and more efficient. Highly recommend!
Verified Reviewer
Review Source: Organic
I have been using this software for six years, and with its help, I can easily manage the daily deleted tickets and keep my tickets on schedule, which automatically releases from ON-HOLD status without entering any command. Now, I can easily search for licenses and use them at my own convenience.
Verified Reviewer
Review Source: Organic
With this software, I can do all my work without any delays as it manages all my deleted tickets in the most effective manner. I can easily access the software on my mobile phone from anywhere and at any time. Since I started using this software, managing my assets has never been an issue for my company.
Verified Reviewer
Review Source: Organic
My experience using this software has been excellent. Managing my assets is no longer a task because everything can be taken care of with this software. Despite being a start-up company, I can afford this software due to its reasonable price.
Explore alternative software options that can fulfill similar requirements as ManageEngine ServiceDesk Plus. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
The starting price of ManageEngine ServiceDesk Plus is $ 8/Technician/Month. It has different pricing plans:
ManageEngine ServiceDesk Plus also provides a free trial to users.
ManageEngine ServiceDesk Plus integrates with various apps:
The top 5 features for ManageEngine ServiceDesk Plus are:
ManageEngine ServiceDesk Plus supports a variety of platforms including Android and IOS.
ManageEngine ServiceDesk Plus serves a wide range of businesses, including but not limited to Startups, Enterprises, SMBs & Freelancer.
ManageEngine ServiceDesk Plus is commonly used for various purposes, such as Ticketing Management, Asset Management, Service Desk Management and more.
The three major competitors of ManageEngine ServiceDesk Plus are NTR Cloud, Vision Helpdesk and PROXY Pro. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.