ManageEngine ServiceDesk Plus is a web-based, easy to use help desk and asset management software which integrates ticketing, asset tracking, purchasing, project management, contract management and knowledge base in one low-cost package.
Pricing of ManageEngine ServiceDesk Plus
Click here to get detailed pricing as per your requirements.
|Free forever upto 5 technicians|
|Help desk reports|
|Free upto 2 technicians and 250 nodes|
|Help desk management|
|Software Asset management|
|Asset inventory reports|
|Agent based asset scanning|
|Free upto 2 technicians and 250 nodes|
Key Features of ManageEngine ServiceDesk Plus
keyboard_arrow_right Email Integration
keyboard_arrow_right Online Activation
keyboard_arrow_right Self Service Portal
keyboard_arrow_right Real Time Comparisons
keyboard_arrow_right Surveys & Feedback
keyboard_arrow_right Alerts Escalation
keyboard_arrow_right Community Forums
keyboard_arrow_right Inbox Queue Management
keyboard_arrow_right Known Issue Management
keyboard_arrow_right Service Desk (ITIL ITSM)
keyboard_arrow_right Help Desk Management
keyboard_arrow_right Problem Management
keyboard_arrow_right Service Level Management
keyboard_arrow_right Software Metrics
keyboard_arrow_right To-Do List
keyboard_arrow_right Document Management
keyboard_arrow_right Customer DataBase
keyboard_arrow_right Social Media Integration
keyboard_arrow_right Live chat system
keyboard_arrow_right Billing & Invoicing
keyboard_arrow_right Knowledge Base
keyboard_arrow_right Automated Routing
keyboard_arrow_right Contract Management
keyboard_arrow_right Incident Management
keyboard_arrow_right Multiple Brands Products
keyboard_arrow_right Ticket Management
keyboard_arrow_right Issue Tracking
keyboard_arrow_right Online Forums
keyboard_arrow_right Requirements Review
keyboard_arrow_right SLA Management
keyboard_arrow_right Third Party Integration
Who uses ManageEngine ServiceDesk Plus
Other Top Softwares…
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management App with many features such as contract management, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, service catalog, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus helps you to improve productivity of your IT Service team and keep your end-users happy.
ServiceDesk Plus allows end-users to submit tickets through different channels. It automates important workflow tasks, as for example case routing, acknowledging requester, technician notification and handling of SLA rules. The solutions module allows you to document best practices and solutions to common problems in an online knowledge base.
ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.
ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey.
Best notable features are Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities, agent based scanning, help desk API, mobile integration & more.
Incident management, Problem management, Change management & CMDB has been implemented with all functionalities. The Free Edition allows a single Technician manage up to 25 Workstations.
- Access your help desk anytime, anywhere using serviceDesk Plus iPhone app.
- Create SLA and provide quality services in time, to your end users
- Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information.
- Web based portal to submit service requests & Incidents.
- Restore normal service of operation quickly with the comprehensive incident management
- Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
- Discover every asset in your network with the efficient auto discovery options
- Provide structured and prompt handling of all changes in your IT infrastructure.
- With the new agent based scanning, you can access any system from the remote network,
- independent of their location.
- Showcase the offered IT services to your end user and give a new face to your IT.
- Scan your network and automatically discover all the software available in your organization
- Stay informed about your tickets and keep your technicians and end users up to date on the status
- of the tickets by email and sms.
- Manage your purchases right from the birth of the PO
- Auto assign feature distributes tickets based on the existing load on your technicians
- Manage Contracts with different vendors seamlessly
- Automatic email to ticket conversion using email commands
- ServiceDesk plus allows you to import users and their informations from Active directory and LDAP
- with a simple easy to use interface.
- Archive your old, unused data and improve your helpdesk performance.
- Support multiple sites and customize your configurations for every site according to their unique
- working procedure.
- Generate detailed reports about your Help desk performance & metrics.
- Automatically reset the password, by integrating the ticketing system with the Active Directory.
- Know the satisfaction level of your end users with the ServiceDesk Plus survey option.
User Reviews (3) Ask a question
My experience on using this software is very great. It is no longer a task to manage my assets because this all can be taken care with this software. Despite being a start-up company I can purchase this software because of its affordability in price.
With this software, I can do all my work without any delays as it manages all my deleted tickets in the most effective manner. I can easily access the software on my mobile phone from anywhere and at any given time. Since the time I have started using this software, managing my assets have never been an issue for my company.
I have been using this software for six years and with its help, I can easily manage the daily deleted tickets and keep my tickets on schedule which automatically releases from ON-HOLD status without entering any command. Now can easily search license and use them at my own ease.
FAQs of ManageEngine ServiceDesk Plus
Q. What are the main features of ManageEngine ServiceDesk Plus?
The key features of ManageEngine ServiceDesk Plus are as follows:
label Email Integration
label Online Activation
label Self Service Portal
label Real Time Comparisons
label Surveys & Feedback
label Alerts Escalation
label Community Forums
label Inbox Queue Management
label Known Issue Management
label Service Desk (ITIL ITSM)
label Help Desk Management
label Problem Management
label Service Level Management
label Software Metrics
label To-Do List
Q. How much do the ManageEngine ServiceDesk Plus cost?
The ManageEngine ServiceDesk Plus has 3 plans - Standard Edition USD 8 (Technician/Month),Professional Edition USD 16 (Technician/Month),Enterprise Edition USD 49 (Technician/Month).
Free trial : Available.
Q. Who are the typical users of ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus has the following typical customers: Personal, Startups, SMEs, Agencies, Enterprises.
Q. Which mobile platform does ManageEngine ServiceDesk Plus support?
ManageEngine ServiceDesk Plus supports the following devices: IOS, Android, WinPhone, Blackberry
Q. Which operating system does ManageEngine ServiceDesk Plus support?
ManageEngine ServiceDesk Plus support the following operation system : Web App, Windows, Macintosh
Q. What payment method does ManageEngine ServiceDesk Plus support?
ManageEngine ServiceDesk Plussupport the following payment methods : Onetime, Saas.
Q. What is the deployment type?
ManageEngine ServiceDesk Plus has deployment type : Install, Web Based.