ServiceMax
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What is ServiceMax?
Leading Field Service Management Software from ServiceMax. Enterprise field service solutions that transform service organizations globally. ServiceMax provides the first IoT-enabled cloud platform for smart, proactive field service.
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Key Features of ServiceMax
Here are the powerful features that make ServiceMax stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Work Order Management
- Scheduling And Dispatch
- Contract Management
- Inventory Management
- Mobile Field Service
- Customer Portal
- Service Analytics
- Knowledge Management
- Parts Management
- Warranty Management
- Service Contracts
- Preventive Maintenance
- Technician Enablement
- Installed Base Management
- Entitlements Management
- Service Reports
- Time Tracking
- Signature Capture
- Integration Capabilities
- Customer Communication
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ServiceMax Specifications
Get a closer look at the technical specifications and system requirements for ServiceMax. Find out if it's compatible with your operating system and other software.
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ServiceMax Comparisons
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ServiceMax Description
Here's the comprehensive description of ServiceMax. Gain a brief understanding of its unique features and exceptional benefits.
ServiceMax has used the expertise gleaned from working with more than 400 companies to define the field service metrics that bridge every type of company, vertical, region, and even strategy. Available as an optional, value-added module, the Service Performance Metrics engine delivers and trends the 8 most-critical metrics that form the core language of field service management across the globe – such as First Time Fix Rate, Attach Rate, Mean Time To Repair, and more.
Today's fast-paced, competitive service environment demands visibility into the key performance indicators (KPIs) that are critical to measure your success. Having the right data in hand is critical to making informed decisions, rather than managing your service business on “gut feel”. Keep customers happy and service revenues flowing by identifying potential problems before they stunt your growth, increase costs or lead to customer dissatisfaction. ServiceMax’s capabilities include a number of ways to capture actionable insight and disseminate information across your organization – 70+ pre-defined reports, 20+ pre-built dashboard and an optional set of configurable Service Performance Metrics.
Overall ServiceMax Reviews
Thinking about using ServiceMax? Check out verified user reviews & ratings based on ServiceMax's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
ServiceMax Pros and Cons Based on Customer Reviews
"Users appreciate the detailed tracking features, such as time, stop time, and lunch time, which help in precise labor management."
"ServiceMax allows for offline connectivity, making it easier to work without a network connection."
"The software efficiently tracks labor contracts and work schedules, which is great for managing large-scale field operations."
"Some users feel that FieldFX lacks sufficient integration options, which could limit its functionality."
"There are concerns about the need for more modifications and updates to keep the software competitive."
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Showing 1 out of 1 Reviews
Collin
Human Resources Manager
Used the software for : 2+ years (Daily)
Company Size :201-500 employees
Verified via linkedIn.
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Verified User
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Review Source: Organic
Even can communicable in Offline
I can connect with my supervisor or anyone offline, so it's not a big issue if a network connection is unavailable. FieldFX easily tracks labor contracts for a very large-scale labor force in the field with full details like tracking time, stop time, and lunch time. We can now manage our work schedule anytime with this excellent software.
ServiceMax IOS App Experience
ServiceMax After Sales Service Rating
What do you like best about ServiceMax?
Its not only for FieldFX; in the whole software, there is a small percentage of software where offline work smoothly. FieldFX can.
What do you dislike about ServiceMax?
Couple of issues I am able to find out like FieldFX are now much modification software or not able so many integration options, so before buying should be in memory.
What features is ServiceMax currently missing?
There are available but not much scalable suit so need to focus on this. Supporting delivery tickets for equipment placed on a job site not very work-full.
What other products like ServiceMax have you used or evaluated?
Ascora also can try out.
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Alternatives of ServiceMax
Explore alternative software options that can fulfill similar requirements as ServiceMax. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
ServiceMax FAQs
What are the top 5 features for ServiceMax?
The top 5 features for ServiceMax are:
- Inventory control
- Work order management
- Customer DataBase
- Electronic Signature
- Billing & Invoicing
What type of customer support is available from ServiceMax?
The available support which ServiceMax provides is:
- Phone
- Tickets
- Training
Where is the headquarters/company of ServiceMax located?
The headquarters/company of ServiceMax is located at California.
What platforms does ServiceMax support?
ServiceMax supports a variety of platforms including Android and IOS.
What types of businesses does ServiceMax serve?
ServiceMax serves a wide range of businesses, including but not limited to Startups, SMBs & Enterprises.
How is ServiceMax commonly used?
ServiceMax is commonly used for various purposes, such as Order Management, Industry Management , Field Force Automation and more.
Who are the primary competitors of ServiceMax?
The three major competitors of ServiceMax are Xcelerate, Pointman and COINS Global. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
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