ServiceMax

ServiceMax has used the expertise gleaned from working with more than 400 companies to define the field service metrics that bridge every type of company, vertical, region, and even strategy. Available as an optional, value-added module, the Service Performance Metrics engine delivers and trends the 8 most-critical metrics that form the core language of field service management across the globe – such as First Time Fix Rate, Attach Rate, Mean Time To Repair, and more.

Today's fast-paced, competitive service environment demands visibility into the key performance indicators (KPIs) that are critical to measure your success. Having the right data in hand is critical to making informed decisions, rather than managing your service business on “gut feel”. Keep customers happy and service revenues flowing by identifying potential problems before they stunt your growth, increase costs or lead to customer dissatisfaction. ServiceMax’s capabilities include a number of ways to capture actionable insight and disseminate information across your organization – 70+ pre-defined reports, 20+ pre-built dashboard and an optional set of configurable Service Performance Metrics.