ServiceNow CSM
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What is ServiceNow CSM?
ServiceNow Customer Service Management stands out among other customer service tools because its offering suits technological companies well who want to focus on proactive customer support.
ServiceNow CSM Starting Price
$ 40000/Per Year
Our Awards and Recognition
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Key Features of ServiceNow CSM
Here are the powerful features that make ServiceNow CSM stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Case Management
- Omni Channel Support
- Knowledge Management
- Self Service Portal
- Virtual Agent
- Service Level Management
- Performance Analytics
- Customer Data Management
- Workflow Automation
- Integration Hub
- Field Service Management
- Communities
- Predictive Intelligence
- Agent Workspace
- Mobile App
- Customer Surveys
- Escalation Management
- Service Catalog
- Reporting And Dashboards
- Proactive Customer Service Operations
ServiceNow CSM Screenshots
ServiceNow CSM Pricing
Here are the pricing plans for ServiceNow CSM. Choose the plan that best fits your requirements and budget. Get Detailed ServiceNow CSM pricing as per your requirements.
- Customer Service Management app
- Communities app
- Field Service Management app
- Knowledge Management
- Self-Service
- Surveys
- Visual Task Board
- Automation Workflows
- Reports and Dashboards
- Intelligent Routing
The pricing information for ServiceNow CSM is sourced either directly from the software provider or publicly available materials. To get the most accurate and up-to-date costs, we advise reaching out to the vendor.
The pricing information was last updated on 27th April 2025.
ServiceNow CSM Specifications
Get a closer look at the technical specifications and system requirements for ServiceNow CSM. Find out if it's compatible with your operating system and other software.
ServiceNow CSM Comparisons
Compare ServiceNow CSM with other similar options available in Customer Service Software. Explore the key differences to see why it's the top choice for businesses and individuals.
ServiceNow CSM Description
Here's the comprehensive description of ServiceNow CSM. Gain a brief understanding of its unique features and exceptional benefits.
According to Gartner’s Magic Quadrant on CRM Customer Engagement Center, ServiceNow Customer Service Management is the only visionary in the customer service software market. ServiceNow delivers capabilities for monitoring the health of sold products or delivered services to promptly spot deviances and curb or remove them before a customer reports any issue. ServiceNow CSM’s offering is also strengthened with knowledge management, workflow automation, automatic case categorization, routing, prioritization and escalation as well as community creation features and self-service capabilities.
Overall ServiceNow CSM Reviews
Thinking about using ServiceNow CSM? Check out verified user reviews & ratings based on ServiceNow CSM's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
ServiceNow CSM Pros and Cons Based on Customer Reviews
"ServiceNow's robust knowledge management capabilities can significantly improve First Contact Resolution rates."
"The system efficiently routes customer queries to the right agents, ensuring quick and accurate responses."
"The platform is known for its speed and effectiveness, which enhances overall customer satisfaction."
"Users appreciate the proactive service delivery, which helps in reducing case volumes and costs."
"ServiceNow CSM offers seamless omnichannel engagement, allowing customers to choose their preferred contact method."
"There might be a learning curve for new users unfamiliar with the platform's extensive features."
"Occasionally, users report that the interface can be overwhelming due to its comprehensive functionality."
"Some users feel that the initial setup and customization can be complex and time-consuming."
"A few users have noted that integration with other systems can sometimes be challenging."
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Verified Reviewer
Review Source: Organic
I have been using ServiceNow CSM since June 2016. I had previously used other CSM tools and was okay with them; however, my experience with ServiceNow has been exceptional. It is faster and more effective. It gives customers their choice of contact options with omnichannel engagement. Customer queries are quickly routed to skilled agents and appropriate groups.
ServiceNow CSM Mobile App Experience
ServiceNow CSM After Sales Service Rating
What do you like best about ServiceNow CSM?
ServiceNow CSM can deliver services effortlessly, with more connectivity and proactively, thereby resulting in improved customer satisfaction at reduced case volumes and costs.
What do you dislike about ServiceNow CSM?
One thing customers always appreciate is the ability to have their concerns or questions addressed on the first contact. First Contact Resolution is a key KPI for many customer service organizations. Leveraging ServiceNow’s robust knowledge management capabilities can be a very effective way to increase First Contact Resolution.
Do you think ServiceNow CSM delivers value for the money spent?
Yes
Are you satisfied with ServiceNow CSM features?
Yes
Did implimentation of ServiceNow CSM was easy?
Yes
What features is ServiceNow CSM currently missing?
No
What other products like ServiceNow CSM have you used or evaluated?
I have used WQM previously
Alternatives of ServiceNow CSM
Explore alternative software options that can fulfill similar requirements as ServiceNow CSM. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
ServiceNow CSM FAQs
How much does ServiceNow CSM cost?
The starting price of ServiceNow CSM is $ 40000/Per Year. It has different pricing plans:
- Standard : $ 40000/Per Year
The details of ServiceNow CSM’s free trial have not been shared by the vendor.
What apps do ServiceNow CSM integrate with?
ServiceNow CSM integrates with various apps:
- Slack
- Outlook
What are the top 5 features for ServiceNow CSM?
The top 5 features for ServiceNow CSM are:
- Email Integration
- Knowledge Management
- Survey Management
- Appointment Management
- Data Security
What platforms does ServiceNow CSM support?
ServiceNow CSM supports a variety of platforms including Android and IOS.
What types of businesses does ServiceNow CSM serve?
ServiceNow CSM serves a wide range of businesses, including but not limited to SMEs, Enterprises & .
How is ServiceNow CSM commonly used?
ServiceNow CSM is commonly used for various purposes, such as Complaint Management, Customer Service and more.
Who are the primary competitors of ServiceNow CSM?
The three major competitors of ServiceNow CSM are Zoho Desk, Freshdesk and Salesforce Service Cloud. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
