Top paid & free alternatives to ServiceNow CSM includes Salesforce, Document360, Zendesk, EngageBay, LiveAgent, Freshsales, Bitrix24, Oracle NetSuite CRM, Freshdesk and ProProfs Help Desk. Analyze a range of top Customer Service Software that offer similar benefits at competitive prices. Empower your team by choosing the best ServiceNow CSM competitor that meets your unique business requirements.
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Most Popular ServiceNow CSM Alternatives
Product and vendor alternatives are selected from a pool of vendors/products in the market. SoftwareSuggest uses a combination of user responses to the question, “Which other vendor did you consider in your evaluation?”. We also consider the total review volume for those vendors/products within the market.
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Best Competitors and Alternatives to ServiceNow CSM
Showing 1 - 15 of 105 products
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#6
Category Champions | 2025
User Review
This information is based on user reviews.
Salesforce is excellent and easy to use, meaning it is user-friendly. Salesforce can store and manage a large amount of customer data. Read Salesforce Reviews
Categories in Common with Salesforce
SFA Sales Force Automation Software
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Sales Management Software
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Ticketing Management Software
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Help Desk Software
Common Alternatives of Salesforce and ServiceNow CSM
Salesforce review compared to ServiceNow CSM
"While working with MGH for patient during covid pandemic across worldwide, US and Canada." - Umesh - Unit Clerk
Most users consider Salesforce is an excellent ServiceNow CSM alternative.
89.3% of users recommend this product
This information is based on user submitted reviews.
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#7
Category Champions | 2025
User Review
This information is based on user reviews.
I see this as a sleek, clean knowledge base tool without all the extras, at a reasonable price that fits our budget. It helps us create consistent processes and share knowledge across our departments. The support team is responsive. Read Document360 Reviews
Categories in Common with Document360
Collaboration Software
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Document Management Software
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Artificial Intelligence Software
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Customer Service Software
Common ServiceNow CSM and Document360 Alternatives
Document360 review compared to ServiceNow CSM
"Clean Knowledge Base Tool" - Linda Francis - Quality Assurance Analyst
Most users consider Document360 is an excellent ServiceNow CSM alternative.
99.5% of users recommend this product
This information is based on user submitted reviews.
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#8
Category Champions | 2025
User Review
This information is based on user reviews.
Zendesk offers a highly intuitive interface with powerful multi-channel support and integration options. Read Zendesk Reviews
Categories in Common with Zendesk
Common ServiceNow CSM and Zendesk Alternatives
Zendesk review compared to ServiceNow CSM
"A Comprehensive Customer Service Platform for Streamlined Support and Enhanced Customer Experience" - Roohan Imtiaz - Manager
88.1% of users recommend this product
This information is based on user submitted reviews.
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#9
Category Champions | 2025
User Review
This information is based on user reviews.
Engage Bay is full of features that any advanced Marketing Automation Software and premium CRM have. It provides multiple external integration services, a user-friendly automation UI, good sending IP reputation, email client-wise delivery data, self-restraining features to restri... Read EngageBay Reviews
Categories in Common with EngageBay
Alternatives of EngageBay and ServiceNow CSM
EngageBay review compared to ServiceNow CSM
"Plethora of Features with economical pricing and user friendly user interface" - Zuhair Abbas - Assistant Manager
97.2% of users recommend this product
This information is based on user submitted reviews.
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#10
Category Champions | 2025
User Review
This information is based on user reviews.
I am personally using this software to keep track of all my team's tickets and chat responses. I was able to configure all the filters and sections to suit my needs. Absolutely incredible! Read LiveAgent Reviews
Categories in Common with LiveAgent
Alternatives of LiveAgent and ServiceNow CSM
LiveAgent review compared to ServiceNow CSM
"Good customization features" - Paulius - Customer Success Quality Manager
91% of users recommend this product
This information is based on user submitted reviews.
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#11
Category Champions | 2025
User Review
This information is based on user reviews.
Very great and easy to work with, ensuring that your work is very easy. The software is easy to use and much faster, not complicated. Read Freshsales Reviews
Categories in Common with Freshsales
Accounting Software
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Distribution Management Software
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SFA Sales Force Automation Software
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Sales Management Software
Software Common with ServiceNow CSM and Freshsales
Freshsales review compared to ServiceNow CSM
"Great " - Charles
80.6% of users recommend this product
This information is based on user submitted reviews.
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#12
Category Champions | 2025
User Review
This information is based on user reviews.
It's an amazing and easy-to-use application that is budget-friendly. It has multiple functions and an App Store with many additional apps to support business requirements. Bitrix24 should encourage people to get trained on this software and provide some tutorials as well. Read Bitrix24 Reviews
Categories in Common with Bitrix24
Call Recording Software
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Collaboration Software
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Document Management Software
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Enterprise Social Networking Software
Common Alternatives of Bitrix24 and ServiceNow CSM
Bitrix24 review compared to ServiceNow CSM
"Bitrix24 Review by Bun99" - Phanendhra - Systems Associate
92.8% of users recommend this product
This information is based on user submitted reviews.
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#13
Category Champions | 2025
User Review
This information is based on user reviews.
The best software I have used so far and 100% recommended. The design is excellent and looks good. The performance is also good, manageable, and shows premium quality compared to other software. Read Oracle NetSuite CRM Reviews
Categories in Common with Oracle NetSuite CRM
Common Alternatives of Oracle NetSuite CRM and ServiceNow CSM
Oracle NetSuite CRM review compared to ServiceNow CSM
"gudone" - Vishnu - designer
80% of users recommend this product
This information is based on user submitted reviews.
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#14
Category Champions | 2025
User Review
This information is based on user reviews.
Freshdesk is cloud-based, easy to use, and customizable software with a great UI and user-friendly features. Read Freshdesk Reviews
Categories in Common with Freshdesk
CRM Software
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Quality Management Software
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Ticketing Management Software
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Customer Feedback Software
Common Alternatives of Freshdesk and ServiceNow CSM
Freshdesk review compared to ServiceNow CSM
"Best software for startup" - Bhavesh - SEO
84.3% of users recommend this product
This information is based on user submitted reviews.
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#15
Contenders | 2025
User Review
This information is based on user reviews.
I like ProProfs Help Desk because of the integrated survey maker. I wanted to check if my customer support team needed more training to better deal with customers. This product helped me with targeted training and management. Read ProProfs Help Desk Reviews
Categories in Common with ProProfs Help Desk
Ticketing Management Software
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Customer Engagement Software
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Service Desk Management Software
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Complaint Management System
Alternatives of ProProfs Help Desk and ServiceNow CSM
ProProfs Help Desk review compared to ServiceNow CSM
"This product helped me in targeted training and management. good experience." - michael - Manager
94% of users recommend this product
This information is based on user submitted reviews.
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