Most Popular ServiceNow CSM Alternatives
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Best Competitors and Alternatives to ServiceNow CSM
Category Champions | 2025
User Review
Salesforce is excellent and easy to use, meaning it is user-friendly. Salesforce can store and manage a large amount of customer data. Read Salesforce Reviews
Categories in Common with Salesforce
Common Alternatives of Salesforce and ServiceNow CSM
Salesforce review compared to ServiceNow CSM
"While working with MGH for patient during covid pandemic across worldwide, US and Canada." - Umesh - Unit Clerk
Most users consider Salesforce is an excellent ServiceNow CSM alternative.
89.3% of users recommend this product
Category Champions | 2025
User Review
I see this as a sleek, clean knowledge base tool without all the extras, at a reasonable price that fits our budget. It helps us create consistent processes and share knowledge across our departments. The support team is responsive. Read Document360 Reviews
Categories in Common with Document360
Common ServiceNow CSM and Document360 Alternatives
Document360 review compared to ServiceNow CSM
"Clean Knowledge Base Tool" - Linda Francis - Quality Assurance Analyst
Most users consider Document360 is an excellent ServiceNow CSM alternative.
99.5% of users recommend this product
Category Champions | 2025
User Review
Zendesk offers a highly intuitive interface with powerful multi-channel support and integration options. Read Zendesk Reviews
Categories in Common with Zendesk
Common ServiceNow CSM and Zendesk Alternatives
Zendesk review compared to ServiceNow CSM
"A Comprehensive Customer Service Platform for Streamlined Support and Enhanced Customer Experience" - Roohan Imtiaz - Manager
88.1% of users recommend this product
Category Champions | 2025
User Review
Engage Bay is full of features that any advanced Marketing Automation Software and premium CRM have. It provides multiple external integration services, a user-friendly automation UI, good sending IP reputation, email client-wise delivery data, self-restraining features to restri... Read EngageBay Reviews
Categories in Common with EngageBay
Alternatives of EngageBay and ServiceNow CSM
EngageBay review compared to ServiceNow CSM
"Plethora of Features with economical pricing and user friendly user interface" - Zuhair Abbas - Assistant Manager
97.2% of users recommend this product
Category Champions | 2025
User Review
I am personally using this software to keep track of all my team's tickets and chat responses. I was able to configure all the filters and sections to suit my needs. Absolutely incredible! Read LiveAgent Reviews
Categories in Common with LiveAgent
Alternatives of LiveAgent and ServiceNow CSM
LiveAgent review compared to ServiceNow CSM
"Good customization features" - Paulius - Customer Success Quality Manager
91% of users recommend this product
Category Champions | 2025
User Review
Very great and easy to work with, ensuring that your work is very easy. The software is easy to use and much faster, not complicated. Read Freshsales Reviews
Categories in Common with Freshsales
Software Common with ServiceNow CSM and Freshsales
Freshsales review compared to ServiceNow CSM
"Great " - Charles
80.6% of users recommend this product
Category Champions | 2025
User Review
It's an amazing and easy-to-use application that is budget-friendly. It has multiple functions and an App Store with many additional apps to support business requirements. Bitrix24 should encourage people to get trained on this software and provide some tutorials as well. Read Bitrix24 Reviews
Categories in Common with Bitrix24
Common Alternatives of Bitrix24 and ServiceNow CSM
Bitrix24 review compared to ServiceNow CSM
"Bitrix24 Review by Bun99" - Phanendhra - Systems Associate
92.8% of users recommend this product
Category Champions | 2025
User Review
The best software I have used so far and 100% recommended. The design is excellent and looks good. The performance is also good, manageable, and shows premium quality compared to other software. Read Oracle NetSuite CRM Reviews
Categories in Common with Oracle NetSuite CRM
Common Alternatives of Oracle NetSuite CRM and ServiceNow CSM
Oracle NetSuite CRM review compared to ServiceNow CSM
"gudone" - Vishnu - designer
80% of users recommend this product
Category Champions | 2025
User Review
Freshdesk is cloud-based, easy to use, and customizable software with a great UI and user-friendly features. Read Freshdesk Reviews
Categories in Common with Freshdesk
Common Alternatives of Freshdesk and ServiceNow CSM
Freshdesk review compared to ServiceNow CSM
"Best software for startup" - Bhavesh - SEO
84.3% of users recommend this product
Contenders | 2025
User Review
I like ProProfs Help Desk because of the integrated survey maker. I wanted to check if my customer support team needed more training to better deal with customers. This product helped me with targeted training and management. Read ProProfs Help Desk Reviews
Categories in Common with ProProfs Help Desk
Alternatives of ProProfs Help Desk and ServiceNow CSM
ProProfs Help Desk review compared to ServiceNow CSM
"This product helped me in targeted training and management. good experience." - michael - Manager
94% of users recommend this product