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ServiceNow ITSM

4.6/5

Based on 16 Reviews

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What is ServiceNow ITSM?

Vitalize your IT service management practices with a robust ServiceNow ITSM solution to enhance the performance of your IT team, minimize IT expenses, and improve IT and business service availability.

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Key Features of ServiceNow ITSM

Here are the powerful features that make ServiceNow ITSM stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

Help Desk Software Website Development Tools Ticketing Management Software IT Software Asset Management Software

Amazon
2-Way Messaging
Account Alerts
Account Management
Action Management
Activity / News Feed
Activity Log
Activity Tracking
Admissions Management
Alerts / Escalation
Appointment Management
Approval Workflow
Archiving
Asset Budgeting
Asset Lifecycle Management
Asset Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Automated Routing
Automatic Scans
Availability Management
Backlog Management
Backup Management
Bandwidth Monitoring
Barcoding / RFID
Baseline Manager
Batch Communications
Billing & Invoicing
Blended Call Center
Brainstorming
Calendar Management
Call Center
Call Logging
Call Management
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Sharing
Campaign Management
Campaign Tracking
Canned Responses
Capacity Monitoring
Case Management
Cataloging/Categorization
Change Calendar
Change Management
Change Planning
Channel Attribution
Channel Management
Chargeback Tracking
Chat / Messaging
Check-in / Check-out
Churn Management
CMDB
Collaboration
Commercial Properties
Commission management
Communication Management
Community Forums
Community Management
Complaint Classification
Completion Tracking
Compliance Management
Compliance Tracking
Configuration Management
Contact Database
Contact Management
Content Management
Content Syndication
Contract Lifecycle Management
Contract Management
Contract Negotiation
Corrective Actions (CAPA)
Cost Tracking
Curriculum Management
Customer Complaint Tracking
Customer DataBase
Customer Engagement
Customer Journey Mapping
Customer Lifecycle Management
Customer Profiles
Customer Segmentation
Customer Support Tracking
Customizable Branding
Dashboard
Data Integration
Data Matching
Data Visualization
Decision Tree
Depreciation Management
Depreciation Tracking
Device management
Device Targeting
Discussion Boards
Discussion Threads
Dispatch Management
Dispatching
Disposal Management
Document Management
Document Storage
Electronic Signature
Email Archiving
Email Distribution
Email Integration
Email Management
Email Marketing
Email Monitoring
Employee Database
Enrollment Management
Equipment Management
Equipment Tracking
Escalation Management
Event Logs
Event-Based Notifications
Expiry Notifications
Feedback Collection
Feedback Management
Field Sales Management
File Transfer
Filtering
Financial Aid Management
Fixed Line Compatibility
Forms Management
FTP Monitoring
GDPR Compliance
Geo Targeting
Government Contracts
Hardware Inventory
Help Desk Management
Impact Management
Inbound Call Center
Inbox Queue Management
Incident Management
Incident Reporting
Inspection Management
Instant Retrieval
Intent Recognition
Interaction Tracking
Interactive Content
Interactive Voice Response
Internal Cost Allocation
Internet Usage Monitoring
Inventory control
Inventory Management
Inventory Tracking
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
Job Management
Knowledge Base Management
Knowledge Management
Known Issue Management
Lead Management
License Management
Live Chat
Location Tracking
Macros
Maintenance Management
Maintenance Scheduling
Maintenance Tracking
Manual Dialer
Mass Notifications
Message Personalization
Mobile Access
Mobile Notifications
Multi-Channel Collection
Multi-Channel Communication
Multi-Language
Multi-Patch Deployments
Multiple Brands Products
Network Monitoring
Network Wide Management
Newsletter Management
Notes Management
Notification Scheduling
Offline Form
On-Demand Communications
Onboarding
Online Activation
Online Forums
Opportunity Management
Outbound Call Center
Patch Management
Payment Processing
Performance Metrics
Personalization
Policy Management
Pre-built Templates
Pre-configured Bot
Predictive Analytics
Predictive Dialer
Predictive Modeling
Preventive Maintenance
Print Management
Prioritization
Proactive Chat
Problem Management
Procurement Management
Project Management
Proposal Generation
Push Notifications
QR Codes
Quality Assurance Management
Queue Management
Queue Manager
Quotes/Estimates
Real Time Chat
Real Time Editing
Real Time Monitoring
Real-time Chat
Recurring Issues
Referral Tracking
Relationship Mapping
Release & Deployment Management
Release Management
Remediation
Remote Access
Remote Protection
Remote Systems Monitoring
Reporting/Analytics
Requirements Review
Requisition Management
Residential Properties
Response Management
ROI Tracking
Root-Cause Diagnosis
Routing
Saas helpdesk software
Sales Forecasting
Scenario Planning
Scheduled Messaging
Scheduling
Screen Sharing
Search
Self Service Portal
Self-service automation
Sell Side (Customers)
Sentiment Analysis
Server Monitoring
Server Performance
Service Automation
Service Catalog
Service Catalog Management
Service Desk (ITIL ITSM)
Service History
Service History Tracking
Service Level Agreement (SLA) Management
Service Level Management
Service Reporting
Session Recording
Session Transfer
Shared Inboxes
Shared Mailboxes
Signature Management
SLA Management
SLA Monitoring
Social Media Integration
Social Media Metrics
Social Media Monitoring
Software Inventory
Software License Management
Software Metrics
Spam Blocker
Specialty Contracts
Supplier Management
Survey Management
Task automation
Task Management
Team Chat
Team Management
Template Management
Territory Management
Text Analysis
Text to Speech
Third Party Integration
Ticket Automation
Ticket Management
Ticket/Issue Tracking
Ticketing system
Time Clock
To-Do List
Transaction Monitoring
Transfers/Routing
Trend Analysis
Troubleshooting Reports
Two-Way Communication
Uptime Monitoring
Uptime Reporting
Usage Reporting
Usage Tracking / Analytics
User Activity Monitoring
Vegetation Mapping
Vendor Management
Version Control
Video Content
Virtual Assistant
Virtual Personal Assistant (VPA)
Visual Notifications
Voice Customization
Voice Mail
Warranty Management
Warranty Tracking
Web Threat Management
Web Traffic Reporting
Website Analytics
Website Visitor Tracking
Whitelisting / Blacklisting
Work order management
Workflow Automation
Workflow Management

Administration
Analytics
Analytics & Reporting
Application Development
Applications Management
Approval Workflow
Auto Update
Availability Testing
Blogs
Content Import / Export
Content Management
Content Management System
Drag & Drop
E-Commerce
Event Logs
Event-Based Notifications
Forms Management
FTP Monitoring
Image Gallery
Landing Pages
Link Management
Mail Server Monitoring
Maintainence Management and Administration
Mobile Access
Online Booking
Online Store
Page Management
Performance Metrics
Permission Management
Plugin
Pre-built templates and themes
Publishing / Sharing
Real-time Workflow
Security
SEO Management
SEO Tools
Social Media Integration
Social Sharing
Survey Management
Training Management
Transaction Monitoring
Uptime Reporting
Video Management
Web Forms
Web Traffic Reporting

Activities Booking
Activity Registration
Artist Management
Attendance management
Attendee Segmentation
Auction Management
Audience Segmentation
Badge Management
Badge Printing
Barcode / Ticket Scanning
Barcode Support
Billing & Invoicing
Box Office Management
Calendar Management
Campaign Management
Central Reservation System
Class Registration
Concessions Management
Confirmation/Reminders
Contact Management
Contract Management
Contribution Tracking
Credential Management
CRM
Customer DataBase
Customer Management
Data Import / Export
Data Synchronization
Discount/Coupon Management
Dispatch Management
Donor Management
Email Marketing
Event Calendar
Event Management
Event Registration
Fixed Route Management
Fleet / Equipment Management
Form Builder
Fundraising Management
GDS / OTA Integration
General Admission
Grant Management
Group Management
Group Registration
Guest List Management
Guest List Search
Itinerary Creation
Kiosk Ticketing
Landing Pages / Web Forms
Lead Capture
Load Management
Marketing Management
Membership Management
Mobile Ticketing
Multi-Event Management
Multiple Route Support
Online payments
Online Registration
Online Ticketing
Onsite Printing
Onsite Registration
Onsite Ticketing
Order Management
Payment Processing
Pledge Management
POS
Price / Margin Management
Pricing Management
Promotions Management
QR Codes
Quote Management
Recognition Management
Recurring Giving
Refund Automation
Registration Management
Remote Access
Reporting/Analytics
Reservations Management
Reserved Seating
Routing
Scheduling
Season Tickets
Self Check-in
Social Media Promotion
Staff Scheduling
Surveys & Feedback
Ticket / Order Fulfillment
Ticket Brokering
Ticket Scanning
Touch Screen
Training Management
Transportation Management
Usage Reporting
Vendor Management
VIP
Volunteer Management
Volunteer Profiles
Wait List Management
Wireless Internet Access

Event Logs
Remote Access
Active Directory management
Asset Management
Backup and Recovery
Change Management
Cloud management
Configuration Management
Data Encryption
Database management
Disaster recovery planning
Endpoint protection
Firewall management
Help desk ticketing
Incident Management
IT Management
IT service management
Log Management
Mobile Device Management
Network Monitoring
Network security
Network traffic analysis
Password Management
Patch Management
Performance Monitoring
Remote Desktop Control
Security information and event management (SIEM)
Server Monitoring
Software deployment
System security and data protection
User access management
Virtualization management
Vulnerability Scanning

3PL Management
Access control
Access Request Management
Account Management
Activity Log
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Allocation
Analytics
Approval Workflow
Archiving & Retention
Asset Allocation
Asset Budgeting
Asset Discovery
Asset Lifecycle Management
Asset performance management
Asset Sharing
Asset Tagging
Asset Tracking
Audit Management
Audit Trail
Auditing
Automated Review & Approval
Automated Routing
Automatic Device Recognition
Automatic Scans
Availability Management
Backup Log
Backup Management
Backup Scheduling
Bandwidth Monitoring
Barcode Generation
Barcode Scanning
Barcode Support
Barcoding / RFID
Baseline Manager
Behavioral Analytics
Big Data Analytics
Billing & Invoicing
Billing for Data
Billing for Voice
Budgeting & Forecasting
Business Process Control
Buy Side (Suppliers)
Calibration Management
Calibration Schedules
Call Monitoring
Capacity Analytics
Capacity Monitoring
Case Management
Cataloging / Categorization
Census Data Integration
Certification Management
Change Calendar
Change Management
Change Planning
Chargeback Tracking
Check-in / Check-out
Checkpoint Tracking
CMMS
Collaboration
Commercial Leases
Commercial Properties
Complaint Classification
Completion Tracking
Compliance Management
Compliance Tracking
Compression
Condition Monitoring
Configuration Management
Conflict Tracking
Consolidation
Contact Management
Container Shipping
Content Management
Contract Lifecycle Management
Contract Management
Contract Negotiation
Contract/License Management
Contractor Management
Controls Testing
Corrective / Preventive Actions
Corrective Actions (CAPA)
Cost Management
Cost Tracking
CPU Monitoring
Credential Management
CRM
Cross Reference System
Custom Labels
Custom Patches
Custom Rate Plans
Customer Complaint Tracking
Customer DataBase
Customer Management
Customer Portal
Dashboard
Data Collection
Data Discovery
Data Management
Data Search
Data Visualization
Demand Monitoring
Deployment Management
Depreciation Management
Depreciation Tracking
Design Management
Desktop Virtualization
Device Auto Discovery
Device History
Device management
Diagnostic Testing
Diagnostic Tools
Discount Management
Dispatch Management
Disposal Management
Disposal Tracking
Dock Management
Document Management
Driver Management
Due date tracking
Electronic Signature
Employee Lifecycle Management
Employee Management
Encryption
Endpoint Management
Energy Management
Environmental Compliance
Environmental Management
Environmental Risk Assessment
Equipment Maintenance
Equipment Management
Equipment Tracking
ERP
Event Logs
Event Management
Event Tracking
Evidence Management
Exception Alerts
Exceptions Management
Expense Management
Facility Management
Facility Scheduling
Fee Maintenance
Feedback Management
File Access Control
Filtered Search
Fixed Asset Management
Fixed Line Compatibility
Floor Plans & Maps
For Facility Management
For Offices
For Retail
Forecasting
Forms Management
Freight Shipping
Fuel Management
Fuel Tracking
Full Transaction Diagnostics
Gage Management
Gate/Access Control
Geocoding
GIS
Government Contracts
GPS tracking
Hardware Inventory
Help Desk
Hierarchical Mapping
HIPAA Compliance
Historical Reporting
History Tracking
Image Editing
Image Exporting
Image Management
Import/Export Data
Incident Management
Incident Reporting
Incremental Backup
Individualized Assessments
Industrial Safety Management
Injury Reporting
Inspection Management
Insurance Management
Internal Cost Allocation
Internet Mapping
Internet Usage Monitoring
Interoperability
Intrusion Detection System
Inventory control
Inventory Management
Inventory Tracking
Investigation Management
IP Address Monitoring
IP Protection
ISO Compliance
Issue & Return Management
Issue Management
Issue Tracking
IT Asset Management
IT Budgeting
IT Risk Management
Item Management
Job Costing
Job Management
Key & Lock Management
Keyword Search
Knowledge Base
Knowledge Capture
Knowledge Management
Label Printing
Label Templates
Labeling
Labor Projection
Landlord Database
Late Fee Calculation
Lease Management
Letter generation
License Management
License Tracking
Live Chat
Local Server Options
Location Tracking
Location-Based Mapping
Logistics Management
Mailroom Management
Maintenance History
Maintenance Management
Maintenance Scheduling
Maintenance Tracking
Map Creation
Map Exporting
Map Sharing
Material Management
Measurement Readings
MES
Metered Billing
Mileage Tracking
Mobile Access
Motor Pool
Move / Add / Change Options
MSDS
Multi-Cloud Management
Multi-Location
Multi-Patch Deployments
Multi-Platform
Multi-Station Management
Multi-User
Multi-User Collaboration
Multiple System Support
Network Diagnosis
Network Logs
Network Resource Management
Network Scanning
Network Wide Management
Node management
Occupancy Management
Occupational Health Management
On-Demand Mapping
Online Booking
Operational Risk Management
Order Management
OSHA Compliance
OSHA Recordkeeping
Out-of-Tolerance Notification
Package Tracking
Parcel Shipping
Parts Inventory Management
Parts Management
Password Management
Patch Management
Performance Analytics
Performance Appraisal
Performance Control
Performance Management
Performance Monitoring
Photos In Reports
Planning & Zoning
Policy Creation Wizard
Policy Management
Portable License
Portfolio Management
Pre-built Templates
Predictive Maintenance
Preventive Maintenance
Preventive Maintenance Scheduling
Print on Site
Prioritization
Problem Management
Procurement Management
Product Activation
Project Management
Property Management
Purchasing
QR Codes
Quality Management
Quotes / Estimates
Rate Management
Real Time Monitoring
Real Time Synchronization
Real Time Tracking
Receiving Labels
Receiving/Putaway Management
Recurring Appointments
Recurring Rentals
Relationship Mapping
Release & Deployment Management
Release Management
Reminders
Remote Access
Remote Protection
Remote Server Options
Remote Systems Monitoring
Remote Update / Installation
Renewal Management
Rent Tracking
Repair Tracking
Report Templates
Reporting
Requisition Management
Reservations Management
Residential Leases
Residential Properties
Resource Management
Retail Leases
Returns Management
RFID
Risk Alerts
Risk Assessment
Risk Management
Role Management
Room Scheduling
Root-Cause Diagnosis
Routing
Safety Management
Safety Risk Assessment
Sarbanes-Oxley Compliance
Scheduling
Scoring
Screen Sharing
Search Within Document
Secure Data Storage
Security Event Log
Self Service Portal
Self-Updating Maps
Sell Side (Customers)
Serial Number Tracking
Server Monitoring
Server Performance
Service Catalog
Service History
Service History Tracking
Service Reporting
Service Request Management
Session Recording
Session Transfer
Shadow IT Detection
Shelf Planning
Shipment Tracking
Shipping Labels
Shipping Management
Short / Long Term Rental
Signature Capture
SKU / UPC codes
SLA Monitoring
Software Inventory
Software License Management
Software Management
Spatial Analysis
Specialty Contracts
Speech Recognition
Spend Management
Split Billing
Statistical Data Reporting
Status Tracking
Sublease Management
Subscription Management
Subscription Services
Supplier Management
Survey Management
Surveys & Feedback
Synchronization Management
Syslogs
Task Management
Task Tracking
Tax Management
Technician Management
Tenant Database
Territory Management
Test / Quiz Creation
Ticket Management
Time & Attendance
Timing Rights
Tire Management
To-Do List
Tool Kitting
Trace individual transactions
Trailer Management
Training Management
Trial License
Uptime Monitoring
Usage Reporting
Usage Tracking / Analytics
User Access Permissions
User Activity Monitoring
User Provisioning
Vacancy Tracking
Variable Workforce
Vehicle Information
Vehicle Tracking
Vendor Management
Version Control
VIN Lookup
Violation History
Violation Tracking
Virtual Machine Monitoring
Visualization
Vulnerability Assessment
Vulnerability Scanning
Warehouse Management
Warranty Management
Warranty Tracking
Waste Management
Web Access / Restoration
Web Logs
Web Traffic Reporting
Weed Abatement Control
Whitelisting / Blacklisting
Wireless Network Support
Work order management
Workflow Management

ServiceNow ITSM Specifications

Get a closer look at the technical specifications and system requirements for ServiceNow ITSM. Find out if it's compatible with your operating system and other software.

Deployment :

Cloud Based

Subscription Plan :

Yearly

Accessibility :

API

Customization

Mobile Support

Desktop Platforms :

Web app

Language Support :

English

German

Japanese

Business :

SMBs

Enterprises

Available Support :

Phone

Live Support

Tickets

ServiceNow ITSM Categories on SoftwareSuggest :

Website Development Tools Ticketing Management Software IT Software Asset Management Software Service Desk Management Software Knowledge Management System

Company Details :

Company Name : ScienceSoft

Headquarter : McKinney

Website : Visit Website

Full Address : 5900 S. Lake Forest Drive, Suite 300, McKinney, TX 75070, USA

ServiceNow ITSM Comparisons

Compare ServiceNow ITSM with other similar options available in Help Desk Software. Explore the key differences to see why it's the top choice for businesses and individuals.

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ServiceNow ITSM Description

Here's the comprehensive description of ServiceNow ITSM. Gain a brief understanding of its unique features and exceptional benefits.

ServiceNow ITSM is an IT help desk application with comprehensive ticketing functionality and competence for generating vast knowledge bases for both customers/users and help desk agents. It can access multiple channels to reach help desk specialists and allow the companies to create customer self-service portals and chatbots. ServiceNow ITSM supports a configuration management database (CMDB), automated categorization, asset management features, routing, automatic notifications, prioritization and escalation of tickets, and alerts. It is an intuitive workspace for help desk agents and has an elaborative performance analytics capabilities.

ServiceNow ITSM Videos

Overall ServiceNow ITSM Reviews

Thinking about using ServiceNow ITSM? Check out verified user reviews & ratings based on ServiceNow ITSM's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4.6/5

Based on 16 Reviews

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Feature

Out of 5

Ease of use

Out of 5

Value for money

Out of 5

Customer support

Out of 5

Likelihood to recommend

Out of 100%

ServiceNow ITSM Pros and Cons

"It is easy to assign the request to the concerned team"

"Increase efficiency, low cost and can be configured in a ease compared to other leading tools."

"Has all the features for effective workflows in different industry categories. It's quite an effective tool for managing and tracking issues and requirements."

"The workflow sometimes is not clear n sometimes glitches are there"

"When it comes to Change Management."

"The UI is dated and needs an overhaul. It's quite bad in my opinion and a ticket page can be long and verbose and finding the exact issue at times can be difficult, lost in the useless meta information at times. UI has to change."

View ServiceNow ITSM Reviews

Alternatives of ServiceNow ITSM

Explore alternative software options that can fulfill similar requirements as ServiceNow ITSM. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

More ServiceNow ITSM Alternatives

ServiceNow ITSM FAQs

What are the top 5 features for ServiceNow ITSM?

The top 5 features for ServiceNow ITSM are:

Knowledge Management
Incident Management
Ticket Management
Problem Management
Change Management

What type of customer support is available from ServiceNow ITSM?

The available support which ServiceNow ITSM provides is:

Phone
Email
Live support
Tickets

Where is the headquarters/company of ServiceNow ITSM located?

The headquarters/company of ServiceNow ITSM is located at McKinney.

Free Demo

ServiceNow ITSM

What is ServiceNow ITSM?

ServiceNow ITSM Screenshots

Key Features of ServiceNow ITSM

ServiceNow ITSM Specifications

ServiceNow ITSM Comparisons

ServiceNow ITSM Description

ServiceNow ITSM Videos

Overall ServiceNow ITSM Reviews

ServiceNow ITSM Pros and Cons

Alternatives of ServiceNow ITSM

ServiceNow ITSM FAQs

What are the top 5 features for ServiceNow ITSM?

What type of customer support is available from ServiceNow ITSM?

Where is the headquarters/company of ServiceNow ITSM located?

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