ServiceNow ITSM
What is ServiceNow ITSM?
Vitalize your IT service management practices with a robust ServiceNow ITSM solution to enhance the performance of your IT team, minimize IT expenses, and improve IT and business service availability.
ServiceNow ITSM Starting Price
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ServiceNow ITSM Screenshots
Key Features of ServiceNow ITSM
Here are the powerful features that make ServiceNow ITSM stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Knowledge Management
- Incident Management
- Ticket Management
- Problem Management
- Change Management
- Asset Tracking
- IT Asset Management
- Release & Deployment Management
ServiceNow ITSM Specifications
Get a closer look at the technical specifications and system requirements for ServiceNow ITSM. Find out if it's compatible with your operating system and other software.
ServiceNow ITSM Comparisons
Compare ServiceNow ITSM with other similar options available in Help Desk Software. Explore the key differences to see why it's the top choice for businesses and individuals.
ServiceNow ITSM Description
Here's the comprehensive description of ServiceNow ITSM. Gain a brief understanding of its unique features and exceptional benefits.
ServiceNow ITSM is an IT help desk application with comprehensive ticketing functionality and competence for generating vast knowledge bases for both customers/users and help desk agents. It can access multiple channels to reach help desk specialists and allow the companies to create customer self-service portals and chatbots. ServiceNow ITSM supports a configuration management database (CMDB), automated categorization, asset management features, routing, automatic notifications, prioritization and escalation of tickets, and alerts. It is an intuitive workspace for help desk agents and has an elaborative performance analytics capabilities.
ServiceNow ITSM Videos
Overall ServiceNow ITSM Reviews
Here's our unbiased review of ServiceNow ITSM. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
ServiceNow ITSM Pros and Cons
"It is easy to assign the request to the concerned team"
"Increase efficiency, low cost and can be configured in a ease compared to other leading tools."
"Has all the features for effective workflows in different industry categories. It's quite an effective tool for managing and tracking issues and requirements."
"The workflow sometimes is not clear n sometimes glitches are there"
"When it comes to Change Management."
"The UI is dated and needs an overhaul. It's quite bad in my opinion and a ticket page can be long and verbose and finding the exact issue at times can be difficult, lost in the useless meta information at times. UI has to change."
16 ServiceNow ITSM Reviews
Hear directly from customers who have used ServiceNow ITSM. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Kanika G.
Used the software for : 2+ years
Company Size :51-200 employee
Featuring the itsm tool
The servicenow tool is a ticketing tool majorly used for handling incidents, access request, problem management, and populating those requests to be resolved by their individual handling teams
ServiceNow ITSM Mobile App Experience
ServiceNow ITSM After Sales Service Rating
What do you like best about ServiceNow ITSM?
It is easy to assign the request to the concerned team
What do you dislike about ServiceNow ITSM?
The workflow sometimes is not clear n sometimes glitches are there
Do you think ServiceNow ITSM delivers value for the money spent?
Yes
Are you satisfied with ServiceNow ITSM features?
Yes
Did implimentation of ServiceNow ITSM was easy?
Not Sure
What features is ServiceNow ITSM currently missing?
Yes the workflow settlement should be easier
What other products like ServiceNow ITSM have you used or evaluated?
Service manager9 and remedy
How ServiceNow ITSM is better/different from its competitors?
As mentioned the assignation process is easier
Arjun S.
Used the software for : 2+ years
Company Size :51-200 employee
User Friendly Ticketing Tool
Service Now has been used worldwide as a ticketing tool which is more user friendly. It can be integrated with wide variety of monitoring tools which provide most efficient way of solving out your queries leading to customer satisfaction.
ServiceNow ITSM Mobile App Experience
ServiceNow ITSM After Sales Service Rating
What do you like best about ServiceNow ITSM?
Increase efficiency, low cost and can be configured in a ease compared to other leading tools.
What do you dislike about ServiceNow ITSM?
When it comes to Change Management.
Do you think ServiceNow ITSM delivers value for the money spent?
Yes
Are you satisfied with ServiceNow ITSM features?
Yes
Did implimentation of ServiceNow ITSM was easy?
Yes
What features is ServiceNow ITSM currently missing?
Not found anything
What other products like ServiceNow ITSM have you used or evaluated?
Redmine, HPSME
How ServiceNow ITSM is better/different from its competitors?
Efficient,low cost and configuration can be done very easily
Ritwick H.
Used the software for : 1-2 years
Company Size :51-200 employee
Service now is a good ticket tracking tool but design needs an overhaul
I have been using servicenow for the last 3 years now and i must say is an excellent tool but the design needs an overhaul because the UI looks dated and more features can be added to it. ServiceNow is an American software company based in Santa Clara, California that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.
ServiceNow ITSM Mobile App Experience
ServiceNow ITSM After Sales Service Rating
What do you like best about ServiceNow ITSM?
Has all the features for effective workflows in different industry categories. It's quite an effective tool for managing and tracking issues and requirements.
What do you dislike about ServiceNow ITSM?
The UI is dated and needs an overhaul. It's quite bad in my opinion and a ticket page can be long and verbose and finding the exact issue at times can be difficult, lost in the useless meta information at times. UI has to change.
Do you think ServiceNow ITSM delivers value for the money spent?
Yes
Are you satisfied with ServiceNow ITSM features?
No
Did implimentation of ServiceNow ITSM was easy?
Yes
What features is ServiceNow ITSM currently missing?
Having a central point of file storage for important issues, tickets and workflows is required.
What other products like ServiceNow ITSM have you used or evaluated?
I have used JIRA which i feel is much better than service
How ServiceNow ITSM is better/different from its competitors?
Has all the features for effective workflows and processes for capturing requirements and tracking issues.
Manish R.
Used the software for : 2+ years
Company Size :51-200 employee
Great Web Software
Its easy to understand and easy to use also its good search engine for every itsm incident or change request also it available on mobile device so we can monitor our request 24*7 Overall experiance of mine is great
ServiceNow ITSM Mobile App Experience
ServiceNow ITSM After Sales Service Rating
What do you like best about ServiceNow ITSM?
Its overall UI mail alert also we can customise our self
What do you dislike about ServiceNow ITSM?
Mobile software need to be develop some its stuck in between
Do you think ServiceNow ITSM delivers value for the money spent?
Yes
Are you satisfied with ServiceNow ITSM features?
Yes
Did implimentation of ServiceNow ITSM was easy?
Yes
What features is ServiceNow ITSM currently missing?
no
Jasmeet S.
Used the software for : 2+ years
Company Size :51-200 employee
Best ticketing tool in the market. Above all other running tools
I am wokring in IT support for more than 9 years. It's been 6 years I am using this tool in different companies and I have not seen such an amazing one yet. I have also worked on BMC remedy, MAP, Clarify, but it is above all.
ServiceNow ITSM Mobile App Experience
ServiceNow ITSM After Sales Service Rating
What do you like best about ServiceNow ITSM?
Every thing is clearly visible on single page. Updating a ticket and sending a note to the user is so much easy.
What do you dislike about ServiceNow ITSM?
I believe there are few features which should be in the navigation panel rather than going into the feature and then getting into that particular settings.
Do you think ServiceNow ITSM delivers value for the money spent?
Yes
Are you satisfied with ServiceNow ITSM features?
Yes
Did implimentation of ServiceNow ITSM was easy?
Not Sure
What features is ServiceNow ITSM currently missing?
I don't think there is any feature which I am thinking of and it's not there
What other products like ServiceNow ITSM have you used or evaluated?
I have used BMC Remedy, cisco map, orange clarify
How ServiceNow ITSM is better/different from its competitors?
Simple, easy, faster than others, customisable
Alternatives of ServiceNow ITSM
Explore alternative software options that can fulfill similar requirements as ServiceNow ITSM. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
ServiceNow ITSM FAQs
What are the top 5 features for ServiceNow ITSM?
The top 5 features for ServiceNow ITSM are:
- Knowledge Management
- Incident Management
- Ticket Management
- Problem Management
- Change Management
