Top paid & free alternatives to ServiceNow ITSM includes Salesforce, EngageBay, Zoho Desk, Jira Software, LiveAgent, ProProfs Help Desk, Faveo Helpdesk, ControlHippo, Raiseaticket and Kapture CX. Analyze a range of top Help Desk Software that offer similar benefits at competitive prices. Empower your team by choosing the best ServiceNow ITSM competitor that meets your unique business requirements.
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Most Popular ServiceNow ITSM Alternatives
Product and vendor alternatives are selected from a pool of vendors/products in the market. SoftwareSuggest uses a combination of user responses to the question, “Which other vendor did you consider in your evaluation?”. We also consider the total review volume for those vendors/products within the market.
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Best Competitors and Alternatives to ServiceNow ITSM
Showing 1 - 17 of 92 products
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#8
Category Champions | 2025
User Review
This information is based on user reviews.
Salesforce has brought simplicity to complex tasks. With Salesforce, you have every tool for sales, contact management, and advertisements at your fingertips. Read Salesforce Reviews
Categories in Common with Salesforce
SFA Sales Force Automation Software
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Sales Management Software
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Ticketing Management Software
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Help Desk Software
Common ServiceNow ITSM and Salesforce Alternatives
Salesforce review compared to ServiceNow ITSM
"Best CRM ever" - Oluwadayisi Omotuke - Product Manager
Most users consider Salesforce is an excellent ServiceNow ITSM alternative.
89% of users recommend this product
This information is based on user submitted reviews.
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#9
Category Champions | 2025
User Review
This information is based on user reviews.
Good experience. We went from using multiple email platforms, sales, etc. to this. Not only is it cheaper, but it also makes things easier between teams. Read EngageBay Reviews
Categories in Common with EngageBay
Alternatives of EngageBay and ServiceNow ITSM
EngageBay review compared to ServiceNow ITSM
"Cheaper and easier solution" - Anthony - Marketing Director
Most users consider EngageBay is an excellent ServiceNow ITSM alternative.
97.2% of users recommend this product
This information is based on user submitted reviews.
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#10
Category Champions | 2025
User Review
This information is based on user reviews.
Zoho Desk is a very good website and a very useful site. Zoho Desk offers robust ticket management capabilities, allowing users to categorize, prioritize, and assign tickets efficiently. The automation features help streamline repetitive tasks, improving response times. Read Zoho Desk Reviews
Categories in Common with Zoho Desk
Quality Management Software
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Ticketing Management Software
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Help Desk Software
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Customer Feedback Software
Alternatives of Zoho Desk and ServiceNow ITSM
Zoho Desk review compared to ServiceNow ITSM
"Unremarkable software Review about Zoho Desk very usefull site Zoho Desk" - rayan kaleem - co
90% of users recommend this product
This information is based on user submitted reviews.
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#11
Category Champions | 2025
User Review
This information is based on user reviews.
I am a business analyst and have been using Jira for the past two years for my project management activities. So far, it is the best tool out there, with sprints, epics, and user stories already defined. Calculating team velocity and performance is also very easy with this tool. Read Jira Software Reviews
Categories in Common with Jira Software
Alternatives of Jira Software and ServiceNow ITSM
Jira Software review compared to ServiceNow ITSM
"Best project management tool" - Sahil Verma
91.8% of users recommend this product
This information is based on user submitted reviews.
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#12
Category Champions | 2025
User Review
This information is based on user reviews.
LiveAgent has enabled our company to be much more organized and to have a clearer overview of all our documents. Furthermore, it is much easier to find a specific document when needed! Read LiveAgent Reviews
Categories in Common with LiveAgent
Software Common with ServiceNow ITSM and LiveAgent
LiveAgent review compared to ServiceNow ITSM
"Great Experience!" - Signore Laura
91% of users recommend this product
This information is based on user submitted reviews.
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#13
Contenders | 2025
User Review
This information is based on user reviews.
Helpdesk is very easy to start with and is quite affordable compared to other options. It was simple for me to use our existing Helpdesk email address and provide my agents with a way to track their tickets. The software is exceptionally easy for my agents to understand. Read ProProfs Help Desk Reviews
Categories in Common with ProProfs Help Desk
Ticketing Management Software
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Customer Engagement Software
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Service Desk Management Software
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Complaint Management System
Alternatives of ProProfs Help Desk and ServiceNow ITSM
ProProfs Help Desk review compared to ServiceNow ITSM
"Solid product" - Neha Joshi
94% of users recommend this product
This information is based on user submitted reviews.
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#14
Category Champions | 2025
User Review
This information is based on user reviews.
The Ticketing Software meets expectations. It is easy to configure according to your preferences. Simply read the FAQs in their knowledge base to better understand the functions of the submenus. The availability of an app in the Google Play Store and App Store is a big plus. Read Faveo Helpdesk Reviews
Categories in Common with Faveo Helpdesk
Alternatives of Faveo Helpdesk and ServiceNow ITSM
Faveo Helpdesk review compared to ServiceNow ITSM
"Ticketing System that I've been looking for" - Maulen Carla - Jr. Software Engineer
98.5% of users recommend this product
This information is based on user submitted reviews.
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#15
Category Champions | 2025
User Review
This information is based on user reviews.
ControlHippo is a good platform, very helpful for growing a business. I will recommend using the app. Read ControlHippo Reviews
Categories in Common with ControlHippo
Software Common with ServiceNow ITSM and ControlHippo
ControlHippo review compared to ServiceNow ITSM
"ControlHippo is good platform, very helpful for growing business. I will recommend to use the app." - Harsh Vaishnav - Software Engineer
92% of users recommend this product
This information is based on user submitted reviews.
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#16
Contenders | 2025
User Review
This information is based on user reviews.
I am an IT Instructor at a community college with decades of experience in the corporate world. Some years ago, I was tasked with researching, selecting, and using a ticketing system for my organization, so I know a thing or two about what's out there. I am currently teaching ... Read Raiseaticket Reviews
Categories in Common with Raiseaticket
Ticketing Management Software
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Customer Engagement Software
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Complaint Management System
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Customer Success Software
Common Alternatives of Raiseaticket and ServiceNow ITSM
Raiseaticket review compared to ServiceNow ITSM
"I am using this product to teach my IT college students about ticketing systems." - Daniel Rickert, MSBIT - Professor
95% of users recommend this product
This information is based on user submitted reviews.
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#17
Contenders | 2025
User Review
This information is based on user reviews.
We chose Kapture CRM after a lengthy evaluation process. The software is easy to use and very intuitive. It has greatly helped us automate and simplify our customer support processes. Ticket management and field force automation are some of the key areas where Kapture has assiste... Read Kapture CX Reviews
Categories in Common with Kapture CX
Ticketing Management Software
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Help Desk Software
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Customer Feedback Software
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Live Chat Software
Alternatives of Kapture CX and ServiceNow ITSM
Kapture CX review compared to ServiceNow ITSM
"Worth the cost, User friendly software" - sowmya
96% of users recommend this product
This information is based on user submitted reviews.
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