ServiceNow ITSM Alternatives & Competitors

Zendesk's solution is good, it allows us to manage our clients' support tickets and enables us to have a page where each client can open a case directly without having to call the help desk. It also allows us to have a knowledge base that can be accessed by engineers and ... Read Zendesk Reviews

Well as you know everything has two side. So, also this software has pros and cons.but overall its nice.u must try it and observed. It isn't good.By the way I'm not expert so ,I didn't tell you more about this. I'm really impressed by it. So, I recommend it to every person to use... Read ManageEngine ServiceDesk Plus Reviews

Very easy to keep everything organized and to keep track of everything. We are a small and growing e-commerce business using Hiver for 2+ years. It helps to keep everything from being lost in the shuffle and allows us to share important information about our clients amongst the t... Read Hiver Reviews

Salesforce has been instrumental in helping our business grow. The platform's versatility, automation, and analytics tools have streamlined our operations and improved our ability to serve our customers. While there is a learning curve, the investment is worth it, and the res... Read Salesforce Reviews

I have used this platform and obtained too much knowledge about how to solve our business planning issues and other projects. Best and best place to meet up with new ideas. Read Freshdesk Reviews

So far it has proven to be a very stable and efficient program. It has the option to print remotely. It works perfectly with SaaS and web implementations. The screen can be shared. Multiple monitors can be accessed using the remote desktop software. Has a solid file transfer mode Read RemotePC Reviews

Essential tool for ticketing purpose, provides many features and services. Includes the ITIL practices such as Incident, problem, change management. Can link tickets to one another. Can be integrated with other softwares Read SysAid Reviews

Wonder full app! I really like the user interface, dashboard and also like the QR code feature. Satisfied with the app management system. Thank you ubiAttendance Read ControlHippo Reviews

Hubspot has made email campaigning easier for my organization. The features are good but it need a little bit of technical know-how to maneuver, even though there are guide pop-ups to teach how to use each feature Read Hubspot CRM Reviews

We love using live agents on a daily bases. Saves us lots of time. We know when and what to do. We do not forget to write to any of our customers. And it's straightforward to use. Read LiveAgent Reviews

The profile enrichment and webform connection features have greatly enhanced my ability to maintain a large contacts database. Also, the detailed contact dashboard allows for customization. Read BIGContacts Reviews

I am using EngageBay with one of my clients, a small travel business. We have been using EngageBay for almost 3 years now for our newsletters, customer service, and marketing automation in two languages. We integrated EngageBay with GravityForms on our WP site and automated the c... Read EngageBay Reviews

Onboarding employees became a lot easier once we implemented ProProfs Knowledge Base. Using the ready-made templates, we could effortlessly create various documents like HR policies and employee handbooks. Moreover, the tool allowed our new hires to complete the onboarding proces... Read ProProfs Knowledge Base Reviews

We started using ProProfs Help Desk as a replacement for our in-house ticketing system. The tool was recommended to us by many businesses who had lately adopted multiple ProProfs products. We use this tool to efficiently handle all our inbound and outbound email communications fr... Read ProProfs Help Desk Reviews

I’m working as a BMC Remedy Developer and this has to be one of the best Service desk tool in the market covering IM, PM, CM modules as per ITIL and CMDB is the best part of this tool.Even the customisations and Integration are easy on this Tool Read Remedy Service Desk Management Reviews

ISL Light Remote Desktop is a fully featured Remote Support Software designed to serve Enterprises, SMEs. This online Remote Support system offers Real-time Chat, Diagnostic Tools, Customizable Branding, Session Recording at one place. Learn more about ISL Light Remote Desktop

An online agile project management tool to easily capture and manage ideas, stories, & requirements. It helps organize products and releases into product families and show product plans on a timeline to share with customers, ... Learn more about OneDesk

I see it as the perfect CRM for your sales. Handles all necessary sales automation process with all perfection. I have discovered also that it has several variants and can work virtually for all kinds of businesses Read Vtiger CRM Reviews

iSupport is process automation for help desk software and offer both on-premise and cloud solutions. It puts customers first with live technical support and continual investment in research & development. Learn more about iSupport

OTRS Group is the vendor and world's leading provider of the open source OTRS product suite which includes the OTRS Help Desk software. Providing service excellence at optimized costs are mai... Learn more about OTRS