ServiceNow ITSM Reviews
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Overall ServiceNow ITSM Reviews
Here's an unbiased review of ServiceNow ITSM. Discover how ServiceNow ITSM users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
ServiceNow ITSM Pros and Cons
"It is easy to assign the request to the relevant team."
"Increase efficiency, low cost, and can be configured with ease compared to other leading tools."
"Has all the features for effective workflows in different industry categories. Its quite an effective tool for managing and tracking issues and requirements."
"It is easy to assign the request to the relevant team."
"When it comes to Change Management."
"The UI is dated and needs an overhaul. Its quite bad in my opinion, and a ticket page can be long and verbose. Finding the exact issue at times can be difficult, lost in the useless meta information. The UI has to change."
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Hear directly from customers who have used ServiceNow ITSM. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Kanika G.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
The ServiceNow tool is a ticketing system primarily used for handling incidents, access requests, problem management, and assigning those requests to the appropriate handling teams.
ServiceNow ITSM Mobile App Experience
ServiceNow ITSM After Sales Service Rating
What do you like best about ServiceNow ITSM?
It is easy to assign the request to the relevant team.
What do you dislike about ServiceNow ITSM?
It is easy to assign the request to the relevant team.
Do you think ServiceNow ITSM delivers value for the money spent?
Yes
Are you satisfied with ServiceNow ITSM features?
Yes
Did implimentation of ServiceNow ITSM was easy?
Not Sure
What features is ServiceNow ITSM currently missing?
Yes the workflow settlement should be easier
What other products like ServiceNow ITSM have you used or evaluated?
Service manager9 and remedy
How ServiceNow ITSM is better/different from its competitors?
As mentioned the assignation process is easier
Arjun S.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
ServiceNow is used worldwide as a ticketing tool that is user-friendly. It can be integrated with a wide variety of monitoring tools, providing an efficient way to resolve queries and leading to customer satisfaction.
ServiceNow ITSM Mobile App Experience
ServiceNow ITSM After Sales Service Rating
What do you like best about ServiceNow ITSM?
Increase efficiency, low cost, and can be configured with ease compared to other leading tools.
What do you dislike about ServiceNow ITSM?
When it comes to Change Management.
Do you think ServiceNow ITSM delivers value for the money spent?
Yes
Are you satisfied with ServiceNow ITSM features?
Yes
Did implimentation of ServiceNow ITSM was easy?
Yes
What features is ServiceNow ITSM currently missing?
Not found anything
What other products like ServiceNow ITSM have you used or evaluated?
Redmine, HPSME
How ServiceNow ITSM is better/different from its competitors?
Efficient,low cost and configuration can be done very easily
Ritwick H.
Used the software for : 1-2 years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
I have been using ServiceNow for the last three years, and I must say it is an excellent tool. However, the design needs an overhaul because the UI looks dated, and more features could be added. ServiceNow is an American software company based in Santa Clara, California, that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.
ServiceNow ITSM Mobile App Experience
ServiceNow ITSM After Sales Service Rating
What do you like best about ServiceNow ITSM?
Has all the features for effective workflows in different industry categories. Its quite an effective tool for managing and tracking issues and requirements.
What do you dislike about ServiceNow ITSM?
The UI is dated and needs an overhaul. Its quite bad in my opinion, and a ticket page can be long and verbose. Finding the exact issue at times can be difficult, lost in the useless meta information. The UI has to change.
Do you think ServiceNow ITSM delivers value for the money spent?
Yes
Are you satisfied with ServiceNow ITSM features?
No
Did implimentation of ServiceNow ITSM was easy?
Yes
What features is ServiceNow ITSM currently missing?
Having a central point of file storage for important issues, tickets and workflows is required.
What other products like ServiceNow ITSM have you used or evaluated?
I have used JIRA which i feel is much better than service
How ServiceNow ITSM is better/different from its competitors?
Has all the features for effective workflows and processes for capturing requirements and tracking issues.
Manish R.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
It's easy to understand and easy to use. It's also a good search engine for every ITSM incident or change request. Additionally, it is available on mobile devices, so we can monitor our requests 24/7. Overall, my experience is great.
ServiceNow ITSM Mobile App Experience
ServiceNow ITSM After Sales Service Rating
What do you like best about ServiceNow ITSM?
Its overall UI mail alert can also be customized by ourselves.
What do you dislike about ServiceNow ITSM?
Mobile software needs to be developed; sometimes it gets stuck in between.
Do you think ServiceNow ITSM delivers value for the money spent?
Yes
Are you satisfied with ServiceNow ITSM features?
Yes
Did implimentation of ServiceNow ITSM was easy?
Yes
What features is ServiceNow ITSM currently missing?
no
Jasmeet S.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
I have been working in IT support for more than 9 years. I have been using this tool in different companies for 6 years, and I have not seen such an amazing one yet. I have also worked with BMC Remedy, MAP, and Clarify, but this tool is above all.
ServiceNow ITSM Mobile App Experience
ServiceNow ITSM After Sales Service Rating
What do you like best about ServiceNow ITSM?
Everything is clearly visible on a single page. Updating a ticket and sending a note to the user is so easy.
What do you dislike about ServiceNow ITSM?
I believe there are a few features that should be in the navigation panel rather than going into the feature and then getting into that particular setting.
Do you think ServiceNow ITSM delivers value for the money spent?
Yes
Are you satisfied with ServiceNow ITSM features?
Yes
Did implimentation of ServiceNow ITSM was easy?
Not Sure
What features is ServiceNow ITSM currently missing?
I don't think there is any feature which I am thinking of and it's not there
What other products like ServiceNow ITSM have you used or evaluated?
I have used BMC Remedy, cisco map, orange clarify
How ServiceNow ITSM is better/different from its competitors?
Simple, easy, faster than others, customisable
Tanmay K.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Great tools for creating tickets and change tasks, with the best features and easy to understand. Lots of tabs to get clarity on the purpose of work, and a place to attach and develop a knowledge base for better understanding.
ServiceNow ITSM Mobile App Experience
ServiceNow ITSM After Sales Service Rating
What do you like best about ServiceNow ITSM?
Automated workflow, features, tabs, copy-paste, etc.
What do you dislike about ServiceNow ITSM?
System glitch when new automated workflow is added, reloading to old page instead of current page.
Do you think ServiceNow ITSM delivers value for the money spent?
Yes
Are you satisfied with ServiceNow ITSM features?
Yes
Did implimentation of ServiceNow ITSM was easy?
Not Sure
What features is ServiceNow ITSM currently missing?
Mobile app support is not that good, it needs stability.
What other products like ServiceNow ITSM have you used or evaluated?
NA
How ServiceNow ITSM is better/different from its competitors?
NA
Tanmay
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
ServiceNow ITSM has transformed our workflow! It's intuitive, efficient, and has significantly reduced our response times. The user-friendly interface makes it a joy to use daily. Highly recommend!
Saloni S.
Analyst
Used the software for : More than 1 year
Company Size :10,001+ employees
Verified Reviewer
Review Source: Organic
It is a good tool to manage all the tickets, changes, and problems on one platform. It is suitable for both the customers and the staff who are managing IT-related issues. Moreover, we can manage all the tickets on one platform and generate reports directly by exporting to Excel.
What do you like best about ServiceNow ITSM?
There is a drop-down panel that makes it easy to use and search for any IT tickets and problems raised by the customer.
What do you dislike about ServiceNow ITSM?
It is slow and takes more time to go from one window to another.
Ranjan
Security Analyst
Used the software for : More than 1 year
Company Size :10,001+ employees
Verified Reviewer
Verified User
Review Source: Organic
It is a ticketing tool that keeps customers and users on the same page. We can define the entire ITIL process with a lot of customization. Every IT company uses it. Change management, problem management, request management, and incident management are all on the same page.
What do you like best about ServiceNow ITSM?
Built-in template, customization
What do you dislike about ServiceNow ITSM?
So many steps to choose a ticket.
Kanika G.
Senior Analyst
Used the software for : More than 1 year
Company Size :10,001+ employees
Verified Reviewer
Review Source: Organic
This tool is amazing for reporting IT issues and makes it easy for the resolving person to view them, allowing for quick resolutions. The design is user-friendly and includes all the required configuration items. It is used to resolve incidents, requests, and problems, and can be utilized at every level of the organization.
What do you like best about ServiceNow ITSM?
Easy ticket creation and solving for reporting issues
What do you dislike about ServiceNow ITSM?
The SLA-designed notifications are sometimes missed.
Sanyam
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
ServiceNow ITSM has transformed our workflow! It's intuitive, efficient, and has significantly reduced our response times. The user-friendly interface makes it a joy to use daily. Highly recommend!
Ajay N.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
ServiceNow ITSM has transformed our workflow! It's intuitive, efficient, and has significantly reduced our response times. The user-friendly interface makes it a joy to use daily. Highly recommend!
Daniel B.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
ServiceNow ITSM has transformed our workflow! It's intuitive, efficient, and has significantly reduced our response times. The user-friendly interface makes it a joy to use daily. Highly recommend!
Sanbed P.
Release Lead
Used the software for : More than 1 year
Company Size :10,001+ employees
Verified Reviewer
Review Source: Organic
ServiceNow is a good ticketing tool, but it has an old-school interface.
What do you like best about ServiceNow ITSM?
Everything is under one umbrella and connected to each other.
What do you dislike about ServiceNow ITSM?
Complex design and outdated interface
Suvojit D.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
ServiceNow ITSM has transformed our workflow! It's intuitive, efficient, and has significantly reduced our response times. The user-friendly interface makes it a joy to use daily. Highly recommend!
Venkata
Used the software for : More than 1 year
Company Size :10,001+ employees
Verified Reviewer
Review Source: Organic
Good, but it needs some improvement to provide flexibility for developers. ServiceNow does not offer certain variable types, such as a hierarchical view for checkboxes, and it is difficult to create a custom script. Even when a custom script is created, it sometimes does not work properly.
What do you like best about ServiceNow ITSM?
From the last few versions, like Kingston, London, New York, Madrid, and Orlando, they have been introducing new features required for new-age businesses to better manage their services.
What do you dislike about ServiceNow ITSM?
Flexibility