ExpertCallers Overview
ExpertCallers is a globally recognized outsourcing company providing customized inbound, outbound, and telemarketing services. With over 12 years in the
industry, we offer reliable customer support, telemarketing, and lead generation services.
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Audience & User Segmentation
General Information
United States
Business Performance Metrics
Target Audience & Users
Social Media Details
Services and Focus
Services
Bpo Services (50%)
Business Services (50%)
50%
Bpo Services
50%
Business Services
Client Focus
Small Businesses (< $10M)
Mid-Market ($10M - $1B)
Enterprise (> $1B)
10%
Small Businesses (< $10M)
40%
Mid-Market ($10M - $1B)
50%
Enterprise (> $1B)
Industry Focus
Business Services (50%)
Telecommunications (50%)
50%
Business Services
50%
Telecommunications
ExpertCallers Description
ExpertCallers stands as a distinguished outsourcing entity, delivering custom-designed inbound, outbound, and telemarketing solutions to a global clientele. With an impressive track record of over 12 years within the industry, the company is recognized as a dependable source for a broad spectrum of call center services, including but not limited to customer support, telemarketing, and lead generation.
Their team consists of proficient experts committed to providing premium services, individually tailored to align with each client's distinctive requirements. ExpertCallers takes great pride in its steadfast compliance with global standards and best practices to ensure delivery of superior quality services.
While ExpertCallers is based in Bangalore, India, its influence is global, catering to clients across various industry sectors such as real estate, healthcare, IT, and retail, to name but a few. The company is further differentiated by its multilingual capabilities, offering services in multiple languages to serve a diverse client base.
A defining attribute of ExpertCallers is its dedication to integrating innovative technology into its service delivery. The company exploits the latest software and hardware advancements, to offer effective and efficient solutions that empower businesses to optimize their processes and enhance profitability.
Emphasizing qualities like integrity, transparency, and customer satisfaction, ExpertCallers holds these principles high within its corporate ethos. Their commitment to fostering long-term relationships with their clients manifests in the company's flexible and customer-focused service delivery approach.
Overall Reviews
ExpertCallers Reviews (7)
Archie S.
Accountant
Used the software for : 2+ years
Latest
Professional and Reliable Support from Expert Callers
I had a very positive experience working with Expert Callers. Their team showed a high level of professionalism and dedication from the very beginning. Communication was clear, and they took the time to understand our requirements before starting the campaign. The callers sounded confident and polite while speaking with our prospects, which helped create a good impression of our brand. I also appreciated the regular updates and reports they provided, which made it easy to track progress. Overall, Expert Callers delivered consistent support and maintained great attention to detail throughout the process. It was a smooth and productive collaboration, and I would definitely consider working with them again in the future.
Pros: What did you find most impressive about ExpertCallers
Professional calling team with clear communication and reliable customer engagement.
Cons: Please provide which ExpertCallers features/part can be improved
Service pricing may be slightly higher for small businesses with limited budgets.
What were your goals for this project?
To achieve high goal
Can you share any outcomes from the project that demonstrate progress or success?
One of the most noticeable results was the improvement in lead generation and customer engagement.
How effective was the workflow between your team and theirs?
The workflow between our team and Expert Callers was very effective and well-organized. From the start, their team maintained clear and consistent communication, which made coordination easy. They were responsive to our questions and feedback, and they ensured that everyone stayed aligned on the campaign goals and expectations.
After Sales Service/Customer Support Rating
Useful 0
sam m.
Marketing Coordinator
Used the software for : 6-12 months
Latest
Reliable Call Center Support That Helped Improve Customer Response
We had a positive experience working with ExpertCallers for outsourced call handling and customer support. Their team was professional and well trained when managing inbound customer inquiries. Communication was smooth and they followed the guidelines we shared for handling client calls. One thing we appreciated was their ability to provide consistent support and quick responses to customers. Companies often use call center outsourcing to manage tasks like customer service, lead generation, and appointment setting without increasing internal workload. Working with their team helped us improve response time and keep customer interactions organized. Overall, the service was reliable and helped our team focus more on core business operations. I would recommend them to businesses looking for structured call center support.
Pros: What did you find most impressive about ExpertCallers
What impressed us most about ExpertCallers was their professionalism and structured approach to handling customer interactions. Their team was responsive, well trained, and followed our communication guidelines carefully.
Cons: Please provide which ExpertCallers features/part can be improved
Overall, our experience with ExpertCallers was positive. However, one area that could be improved is providing more detailed reporting and performance insights. Having regular summaries of call activity, response times, and outcomes would help clients track progress and better evaluate the effectiveness of the service.
What were your goals for this project?
Our main goal was to improve how we handle customer calls and inquiries without adding extra workload to our internal team. We wanted a reliable call center partner who could manage inbound calls, respond to customer questions, and help ensure that no potential leads or service requests were missed. Another objective was to provide faster responses to customers and maintain a professional communication experience for everyone contacting our business.
Can you share any outcomes from the project that demonstrate progress or success?
Working with Expert Callers helped us improve our overall customer response time and manage a higher volume of inquiries without overloading our internal team. We noticed that calls were answered promptly, messages were accurately recorded, and follow-ups were handled efficiently. As a result, customer satisfaction increased, and we were able to focus more on core business operations while maintaining consistent communication with clients. The structured approach of their team also helped us keep better records and stay organized.
How effective was the workflow between your team and theirs?
The workflow between our team and Expert Callers was very effective. Communication was clear and timely, and they followed the processes and guidelines we provided without issues. Tasks and call handling were managed efficiently, and their team was quick to adapt to any updates or changes we requested. Overall, the collaboration felt seamless, and it made managing customer interactions much easier for our internal team.
Besides ExpertCallers, which other service providers have you partnered with?
After Sales Service/Customer Support Rating
Useful 0
Mikhail B.
Accountant
Used the software for : 6-12 months
Latest
Working with ExpertCallers has been a great experience. Their support team is responsive,
Working with ExpertCallers has been a great experience. Their support team is responsive, efficient, and always focused on delivering quality results. If you need dependable call support for your business, they are definitely worth considering.
Pros: What did you find most impressive about ExpertCallers
The professionalism of their agents and how well they communicate with customers. They represent businesses very well and handle calls with confidence and clarity.
Cons: Please provide which ExpertCallers features/part can be improved
Overall the service is great, but improving response time during peak hours would make the experience even better.
What were your goals for this project?
Our main goal was to improve customer communication and ensure that every client inquiry was handled professionally and efficiently.
Can you share any outcomes from the project that demonstrate progress or success?
The goal of this project was to streamline our outbound and inbound calling process while improving customer engagement and response rates.
How effective was the workflow between your team and theirs?
We wanted to create a more reliable communication system for our customers and ensure that every call interaction reflected our brand professionally.
Besides ExpertCallers, which other service providers have you partnered with?
After Sales Service/Customer Support Rating
Useful 0
alex m.
Account Executive
Used the software for : 6-12 months
Latest
ExpertCallers provides very professional and reliable calling services.
ExpertCallers provides very professional and reliable calling services. Their team is well-trained, polite, and handles customer interactions with great care. They helped improve our communication with clients and made our workflow much smoother.
Pros: What did you find most impressive about ExpertCallers
Their team is well-trained, polite, and handles customer interactions with great care. They helped improve our communication with clients and made our workflow much smoother.
Cons: Please provide which ExpertCallers features/part can be improved
They helped improve our communication with clients and made our workflow much smoother.
What were your goals for this project?
They helped improve our communication with clients and made our workflow much smoother.
Can you share any outcomes from the project that demonstrate progress or success?
improve our communication with clients and made our workflow much smoother.
How effective was the workflow between your team and theirs?
was perfectly okay with them
After Sales Service/Customer Support Rating
Useful 0
wameka
Marketing Coordinator
Used the software for : Less than 6 months
Latest
ExpertCallers is a Trusted Solution for Scaling Customer Support
We chose ExpertCallers to manage our growing customer support needs, and they’ve exceeded our expectations. Their team is professional, responsive, and quick to adapt to our workflows. Calls are handled efficiently, and customer satisfaction has improved noticeably since we started working with them. Onboarding was smooth, and communication with their team is always clear. The only area for improvement would be adding more advanced reporting and CRM integrations to make monitoring performance even easier.
Pros: What did you find most impressive about ExpertCallers
The most impressive thing about ExpertCallers is their professionalism and ability to scale customer support quickly while maintaining high-quality service and clear communication.
Cons: Please provide which ExpertCallers features/part can be improved
ExpertCallers could improve by offering more advanced reporting and analytics features, as well as additional integrations with popular CRM and helpdesk platforms.
What were your goals for this project?
**Short Answer:** Our main goal was to scale customer support efficiently without building a large in-house team, ensure high customer satisfaction, and streamline call handling processes.
Can you share any outcomes from the project that demonstrate progress or success?
Since partnering with ExpertCallers, we’ve seen faster response times, improved customer satisfaction, and the ability to handle a higher volume of calls without increasing our in-house team.
How effective was the workflow between your team and theirs?
The workflow between our team and ExpertCallers was very smooth. Their team quickly adapted to our processes, communication was clear, and collaboration was highly efficient.
After Sales Service/Customer Support Rating
Useful 0
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ExpertCallers Awards
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ExpertCallers FAQs
Where is the head office of ExpertCallers located?
ExpertCallers's head office is located at ,United States
What major services does ExpertCallers provide?
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