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Xugar Reviews (1)
Abdul S.
WEB Design
I Hired xugar to redesign my website WordPress WooCommerce, this project took them around 1 year and the following occurred: 1-They made a demo that we approved but it never deployed correctly 2-It made the site very slow and a lot of bugs and errors 3-i discovered that they only installed a theme called Electro which was not deployed properly or paid for. 4-they connected me to a developer named RAJ to fix all the issues, he took him more than 4 month to make a test page with left menu which I did not like how it looked or approve of the appearance of. My Main issue that I needed resolved that was not the main menu of my webpage I specifically asked for a version 3 of the theme they applied and still they were not able to deliver. Finally, this person was non-professional, rude, hung up the phone on me, and send me an email saying that he closed the project. After writing a bad review one of the top managements promises to look at the case to help me. One week later called to confirm me that this project is closed and that I will be charged for any changes. Even though I haven’t received my source files and never approved the deployment Our experience with this company is that they are not professional at all with web design and development and very expensive comparing to others and too slow. I found another expert with this theme who will only charge me 10% of what Xugar charged me I'm going to rise a claim with customer affairs as a first step
After Sales Service/Customer Support Rating
Pros: What did you find most impressive about Xugar
Bad Experience
Cons: Please provide which Xugar features/part can be improved
need lots of works for the customer service
Do you think that Xugar has quoted the reasonable cost of the project?
No
Are you satisfied with the time on delivery of the project by Xugar ?
No
Do you think Xugar delivers value for the money spent on the project?
No
What were your goals for this project?
redesgin my website
Can you share any outcomes from the project that demonstrate progress or success?
not at all
How effective was the workflow between your team and theirs?
bat communication
What other products like Xugar have you used or evaluated ?
web design
Area of Expertise
Services
Client Focus
Industry Focus
Services Focus
Frameworks and CMS
- .NET
- CakePHP
- Django
- Joomla
- Other
- React Native
- WordPress
PPC
- Google Adwords
- YouTube Advertising
SEO
- Content development
- Link earning & development
- Local search
- Mobile optimization
- On site optimization
- Reputation management
Social Media
- Facebook Advertising
- Instagram Advertising
- LinkedIn Advertising
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Free Expert AdviceXugar FAQs
Where is the head office of Xugar located?
Xugar 's head office is located at Southbank,Australia