Xugar is a Web Designing(UI/UX) service provider. It specializes in Digital Marketing, Pay Per Click, Social Media Marketing, Web Designing(UI/UX), Search Engine Optimization services. The company has its head office located at Southbank and was founded in the year 2016. Around 10-49 people are currently working at Xugar .
I Hired xugar to redesign my website WordPress WooCommerce, this project took them around 1 year and the following occurred:
1-They made a demo that we approved but it never deployed correctly
2-It made the site very slow and a lot of bugs and errors
3-i discovered that they only installed a theme called Electro which was not deployed properly or paid for.
4-they connected me to a developer named RAJ to fix all the issues, he took him more than 4 month to make a test page with left menu which I did not like how it looked or approve of the appearance of.
My Main issue that I needed resolved that was not the main menu of my webpage I specifically asked for a version 3 of the theme they applied and still they were not able to deliver.
Finally, this person was non-professional, rude, hung up the phone on me, and send me an email saying that he closed the project.
After writing a bad review one of the top managements promises to look at the case to help me. One week later called to confirm me that this project is closed and that I will be charged for any changes. Even though I haven’t received my source files and never approved the deployment
Our experience with this company is that they are not professional at all with web design and development and very expensive comparing to others and too slow. I found another expert with this theme who will only charge me 10% of what Xugar charged me
I'm going to rise a claim with customer affairs as a first step
Out of 5
Out of 5
Out of 5
Willingness to recommend
Out of 5
Pros: What did you find most impressive about Xugar
Cons: Please provide which Xugar features/part can be improved
need lots of works for the customer service
Do you think that Xugar has quoted the reasonable cost of the project?
Are you satisfied with the time on delivery of the project by Xugar ?
Do you think Xugar delivers value for the money spent on the project?
What were your goals for this project?
redesgin my website
Can you share any outcomes from the project that demonstrate progress or success?
not at all
How effective was the workflow between your team and theirs?
What other products like Xugar have you used or evaluated ?
How would you rate after sales service/customer support of Xugar ?