ShipRocket Reviews
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Overall ShipRocket Reviews
Here's an unbiased review of ShipRocket. Discover how ShipRocket users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
ShipRocket Pros and Cons
"Their choice of services"
"courier partners on one platform"
"The mobile app is amazing. We can track orders very easily."
"Their customer service"
"customer support and flexibility to connect with courier partners"
"The mobile app is amazing. We can track orders very easily."
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Hear directly from customers who have used ShipRocket. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Srinidhi
Used the software for : Less than 6 months
Company Size :11-50 employee
Verified Reviewer
Review Source: Organic
It took more than 15 days to deliver the package, and it arrived in an awful state. They are very irresponsible. The customer service is the worst. They do not help. My box has been in Rewari for ten days. I’m writing this on 1st May. This is the worst of the worst courier service.
Jhalak
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
I got value for money at Sprocket. I found all courier services in one place. I compared the rates and the service quality as well. Their customer support is also acceptable.
ShipRocket Mobile App Experience
ShipRocket After Sales Service Rating
What do you like best about ShipRocket?
Their choice of services
What do you dislike about ShipRocket?
Their customer service
Do you think ShipRocket delivers value for the money spent?
Yes
Are you satisfied with ShipRocket features?
Yes
Did implimentation of ShipRocket was easy?
Not Sure
What features is ShipRocket currently missing?
Could be better
JAVTA
Used the software for : Less than 6 months
Company Size :11-50 employee
Verified Reviewer
Verified User
Review Source: Organic
Incentivized Review
You only want to acquire new customers to increase your revenue and growth. You have many customers now, which is why you are not taking care of your sellers. You are not providing proper services or responding adequately. That's why I decided to leave Shiprocket. The services and behavior of your customer support are very poor.
ShipRocket Mobile App Experience
ShipRocket After Sales Service Rating
What do you like best about ShipRocket?
courier partners on one platform
What do you dislike about ShipRocket?
customer support and flexibility to connect with courier partners
Do you think ShipRocket delivers value for the money spent?
No
Are you satisfied with ShipRocket features?
No
Did implimentation of ShipRocket was easy?
No
What features is ShipRocket currently missing?
No option to find the charges of shipping before adding any order to shiprocket
What other products like ShipRocket have you used or evaluated?
Shyplite. They are not taking monthly subscription charges and the prices of shyplite without subscription and the prices of shiprocket with a subscription are equal. Then why do I have to pay extra for subscription charges on shiprocket.
How ShipRocket is better/different from its competitors?
not better. it is going to become worst.
Sumit A.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Verified User
Review Source: Organic
The product is amazing and easy to use. The app has many features and no hidden charges. The mobile app is a plus. Tracking and order creation are very easy. It's the best product for startups.
ShipRocket Mobile App Experience
ShipRocket After Sales Service Rating
What do you like best about ShipRocket?
The mobile app is amazing. We can track orders very easily.
What do you dislike about ShipRocket?
The mobile app is amazing. We can track orders very easily.
Do you think ShipRocket delivers value for the money spent?
Yes
Are you satisfied with ShipRocket features?
Yes
Did implimentation of ShipRocket was easy?
Yes
What features is ShipRocket currently missing?
Not now. Might be when my business grow up then i can comment
What other products like ShipRocket have you used or evaluated?
Shyplite
How ShipRocket is better/different from its competitors?
Shyplite has some hidden charges. Which is not good
Sumit a.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Great service and a very mature product. Everything is available on the panel, allowing us to manage our shipments with ease. Support replied quickly via email, and there are no hidden charges.
ShipRocket Mobile App Experience
ShipRocket After Sales Service Rating
What do you like best about ShipRocket?
Mobile app, maturity of the product, transparent pricing
What do you dislike about ShipRocket?
They dont provide call support in the lite plan. This can be improved.
Do you think ShipRocket delivers value for the money spent?
Yes
Are you satisfied with ShipRocket features?
Yes
Did implimentation of ShipRocket was easy?
Yes
What features is ShipRocket currently missing?
As of now no. Might be when my business grow up then i might need something
What other products like ShipRocket have you used or evaluated?
Shyplite
How ShipRocket is better/different from its competitors?
Shyplite has some hidden pricing and cost which i didn6like. No mobile app which is a big headache to open webapp everytime for anything.
Harleen S.
Used the software for : Less than 6 months
Company Size :11-50 employee
Verified Reviewer
Verified User
Review Source: Organic
In the beginning, everything is hunky-dory, but the minute you rely on them, they start acting smart. There is no number to reach out to; they have chatbots. They will email you within 24 to 72 hours because they are too busy to reach out. They will raise unnecessary requirements and block your account. I have had the worst experience with them and lost money as well.
ShipRocket Mobile App Experience
ShipRocket After Sales Service Rating
What do you like best about ShipRocket?
There are no grammatical errors in the text NOTHING.
What do you dislike about ShipRocket?
Everything.
Do you think ShipRocket delivers value for the money spent?
No
Are you satisfied with ShipRocket features?
No
Did implimentation of ShipRocket was easy?
No
What features is ShipRocket currently missing?
Basic helpline number.
What other products like ShipRocket have you used or evaluated?
none after this horrendous experience,
How ShipRocket is better/different from its competitors?
it does not work and makes life hell
Baishali P.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Verified User
Review Source: Organic
I have been using Shiprocket for over 3 years for my company, Ximena's Popular Collections, and I would like to mention that I am quite satisfied with their services as they have helped me resolve my logistics issues significantly over time.
ShipRocket Mobile App Experience
ShipRocket After Sales Service Rating
What do you like best about ShipRocket?
The most advantage with Shiprocket is that they have lots of trusted courier partners which cover almost all the areas, including remote parts of India, which is simply great and really helps me deliver my products to all my customers without any big issues.
What do you dislike about ShipRocket?
The biggest advantage with Shiprocket is that they have lots of trusted courier partners which cover almost all the areas, including remote parts of India, which is simply great and really helps me deliver my products to all my customers without any big issues.
Do you think ShipRocket delivers value for the money spent?
Yes
Are you satisfied with ShipRocket features?
Yes
Did implimentation of ShipRocket was easy?
Yes
What features is ShipRocket currently missing?
Over the last 3 years , it has improved a lot and added important features and services .So I think as of now they are doing good as per features concerned.
Baishali P.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
I have been using this for over 3 years now, and I would say that I am quite happy with their services as it really helps me resolve my logistics issues. Now I can easily send my products to my customers anywhere in India, especially in remote areas.
ShipRocket Mobile App Experience
ShipRocket After Sales Service Rating
What do you like best about ShipRocket?
I have been using their services for a long time, and what I find best about their services is that they have multiple trusted courier partners, allowing them to offer a lot of choices, even for consignments that can be delivered in remote areas.
What do you dislike about ShipRocket?
I do believe that they need to improve their customer support segment a lot because most of the time, it takes longer than expected, which sometimes makes me feel a bit irritated.
Do you think ShipRocket delivers value for the money spent?
Yes
Are you satisfied with ShipRocket features?
Yes
Did implimentation of ShipRocket was easy?
Yes
What features is ShipRocket currently missing?
Not really , over the time , they have done lots of improvement and added latest features and services.
Krishjena
Used the software for : Free trial
Company Size :1-10 employees
Verified Reviewer
Review Source: Organic
Best to use with very low rates and a hassle-free experience. Refunds and payments are processed very quickly, and customer service is also supportive. I have been using this for almost 2 months without any problems. After using it, I have had the best experience I have ever had with Shiprocket. It is superfast and offers better prices in comparison.
What do you like best about ShipRocket?
Best for startups and easy as well as reliable.
What do you dislike about ShipRocket?
Best for startups, and easy as well as reliable.
Satya E.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
ShipRocket has truly streamlined our shipping process. It's user-friendly, reliable, and has saved us so much time. The customer support is fantastic too. Highly recommend for any e-commerce business!
Pankaj
Used the software for : Less than 6 months
Company Size :1-10 employees
Verified Reviewer
Review Source: Organic
I was struggling to find the right courier partner, then my friend suggested Shiprocket. It is much better than opting for a single courier partner. All my woes were sorted! With Shiprocket, I can ship my products at the lowest costs. It also ensures that my packages reach on time.
What do you like best about ShipRocket?
Courier Recommendation Engine
What do you dislike about ShipRocket?
Have not found it yet.