Overall Shopify Reviews

Here's an unbiased review of Shopify. Discover how Shopify users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4.4/5

Based on 20 Reviews

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Feature 4.3

Feature

Out of 5

Ease of use 4.4

Ease of use

Out of 5

Value for money 4.4

Value for money

Out of 5

Customer support 4.4

Customer support

Out of 5

Likelihood to recommend 100%

Likelihood to recommend

Out of 100%

Shopify Pros and Cons

"What I find most impressive about Shopify is its ease of use and flexibility. The platform is highly customizable, making it perfect for creating tailored e-commerce websites. The integration with third-party apps is seamless."

"E-commerce store that helps customers buy."

"The text "Process payments anywhere" is grammatically correct and does not require any changes."

"While Shopify is generally excellent, one area that could be improved is the transaction fees for using external payment gateways. It would also be beneficial if more advanced analytics tools were included in the basic pricing plans to help."

"I dont find anything."

"The arrow is a little high."

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Showing 20 out of 20 Reviews

Hear directly from customers who have used Shopify. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

Shivkumar D.

Founder

Used the software for : 2+ years (Daily)

Company Size :11-50 employees

5.0

Oct 28, 2024

Verified via Business Email.

Verified Reviewer

Seamless E-Commerce Experience with Shopify. Best Ecommerce Platform.

Shopify has significantly improved our workflow at Websinception Software Company. Its intuitive interface and customizable features have allowed us to streamline the development of e-commerce websites for our clients. The platform's ease of use, coupled with its robust customer support, has made managing multiple projects efficient and hassle-free. Shopify's value for money is exceptional, providing everything we need to scale e-commerce businesses successfully.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Shopify After Sales Service Rating

1 2 3 4 5 6 7 8 9 10
Latest

What do you like best about Shopify?

What I find most impressive about Shopify is its ease of use and flexibility. The platform is highly customizable, making it perfect for creating tailored e-commerce websites. The integration with third-party apps is seamless.

What do you dislike about Shopify?

While Shopify is generally excellent, one area that could be improved is the transaction fees for using external payment gateways. It would also be beneficial if more advanced analytics tools were included in the basic pricing plans to help.

What features is Shopify currently missing?

Everything is good.

Manu J.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Feb 23, 2022

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Best Shopify Store Design

PixelCrayon helped me build a Shopify store. I hired them to develop an e-commerce site, and they suggested I go with Shopify. They provided me with a team of developers who worked hard and delivered the project ahead of schedule.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Shopify Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Shopify After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Shopify?

E-commerce store that helps customers buy.

What do you dislike about Shopify?

I dont find anything.

Do you think Shopify delivers value for the money spent?

Yes

Are you satisfied with Shopify features?

Yes

Did implimentation of Shopify was easy?

Yes

What features is Shopify currently missing?

noo

Almekdad m.

Engineer

Used the software for : More than 1 year

Company Size :51-200 employees

5.0

Nov 01, 2021

Verified via Business email.

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The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

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Review Source: Organic

Trust

Through my experience with this platform, I felt safe, confident, and found it easy to deal with everything. Additionally, the speed, comprehensiveness, and honesty in interactions, along with the presence of a very large number of users, were impressive.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Shopify?

The text "Process payments anywhere" is grammatically correct and does not require any changes.

What do you dislike about Shopify?

The arrow is a little high.

Tanu J.

Student

Used the software for : Less than 6 months

Company Size :1-10 employees

5.0

Jul 30, 2021

Verified via Business email.

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Review Source: Organic

Worth it

It was pretty nice, but it would be great if the trial period were extended to at least 30 days. At first, I didn't think of installing this app, but then I opened it in my browser and was quite impressed with it, especially the concepts it presented. Gradually, I realized that it's the best place to start an e-commerce website. That's it from my end. Thanks for reading my review. Have a nice day.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Shopify?

Trial Period

What do you dislike about Shopify?

Only 15-day trial.

Kapil

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Jun 28, 2021

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Review Source: Organic

Shopify is Great For New Start Up's

What I like best about Shopify is that it was not very hard for me to build my site. The builder was easy to use, and when I needed assistance, I had no issues getting support. Also, I like that they offered supporting apps in the app store that seamlessly integrated with my store with a quick setup.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Shopify Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Shopify After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Shopify?

You can quickly see orders and create labels. The Analytics Dashboard is wonderful; it makes it really easy to see how sales are going over time. It is also nice to be able to see how many orders have been delivered vs. how many have been sent. I like that I can click on the customers name and see what city they are from and their email quickly. When you are looking at an order, you can see a Fraud Analysis, which helps to make sure that you arent going to get a call saying that they didnt order it because their card was stolen.

What do you dislike about Shopify?

You have to have a different account for each employee. The order numbers arent always correct on the main order screen. Emails get sent right after the label is created; however, sometimes the label is for the wrong box, and then it gets canceled. You have to make a new label, but the customer doesnt get the new tracking number, which triggers quite a few calls. It would be nice to have different colors at the top, as the black just seems dreary.

Do you think Shopify delivers value for the money spent?

Yes

Are you satisfied with Shopify features?

Yes

Did implimentation of Shopify was easy?

Yes

What features is Shopify currently missing?

Very few free themes, less customization for basic plans.

What other products like Shopify have you used or evaluated?

Zepo ecommerce store, godaddy, wix

How Shopify is better/different from its competitors?

Its a trusted brand across the world. Features are excellent, its totally cloud based and moreover clean and easy to use dashboard.

Sumit P.

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Nov 09, 2020

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Good e-commerce platform for established business

I have been using Shopify for at least 4 years. At first, it looks easy to start and low-cost as advertised. But when you dive in, you will find it very expensive. Absolutely not recommended for a low-budget startup. And when we talk about its customer support, it appears to be their marketing department. Every time you try to get support, they start to market some other products. Otherwise, the platform is good with better servers, speed, and functionality, even though it is very costly. It has built-in SEO features, which is a plus.

Feature 3

Feature

Out of 5

Ease of use 3

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 3

Customer support

Out of 5

Shopify Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Shopify After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Shopify?

The SEO part is most convincing in Shopify.

What do you dislike about Shopify?

The SEO part is most convincing in Shopify.

Do you think Shopify delivers value for the money spent?

Yes

Are you satisfied with Shopify features?

No

Did implimentation of Shopify was easy?

No

What features is Shopify currently missing?

There should be an option to localise availability of products without need of a plugin.

What other products like Shopify have you used or evaluated?

WordPress, nopCommerce, DNN, and many others.

How Shopify is better/different from its competitors?

Shopify is better in SEO and design layout.

Santhosh

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Oct 09, 2020

Verified via Business email.

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Verified User

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Review Source: Organic

I have been using shopify from past 10 months.

I have been using the Shopify account for the past 10 months. It is user-friendly. You don't need technical knowledge to create an e-commerce website; it's very easy to set up. Additionally, there are many plugins that support marketing, customer support, payment gateways, and shipping. I suggest using this for small to enterprise businesses.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Shopify Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Shopify After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Shopify?

User-friendly and many template options.

What do you dislike about Shopify?

Customer service response time is a little late. Quick response would help.

Do you think Shopify delivers value for the money spent?

Yes

Are you satisfied with Shopify features?

Yes

Did implimentation of Shopify was easy?

Yes

What features is Shopify currently missing?

I am fine with the features which are currently there.

Kushal

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 07, 2020

Verified via linkedIn.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

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Review Source: Organic

Shopify is best for startups without any tech knowledge

I have been using Shopify for the last 6 months. It is very easy to use for startups without any tech knowledge, including hosting. It is easy for product import, pricing setup, and category setup. There are lots of applications available for startup businesses. All currencies are supported.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Shopify Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Shopify After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Shopify?

All things available like hosting, bulk import for startup business.

What do you dislike about Shopify?

In India, COD orders are trending. Please develop an app for COD verification.

Do you think Shopify delivers value for the money spent?

Yes

Are you satisfied with Shopify features?

Yes

Did implimentation of Shopify was easy?

Yes

What features is Shopify currently missing?

No

What other products like Shopify have you used or evaluated?

Ecwid. This is cheaper then Shopify

How Shopify is better/different from its competitors?

All things available

Varun

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Sep 12, 2016

Verified via Business email.

Verified Reviewer

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Review Source: Organic

Online Merchant Dream

Very easy to set up, you can have an eCommerce site up and running in less than a few days. Additionally, you can sell products internationally via PayPal, wire transfer, and credit card without registering for VAT in India or other Asian countries. I also liked the high level of service you get from Shopify, and their technical team is always ready to help with issues. I recommend the Shopify eCommerce platform to all my colleagues. Try it now!

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Vishal

Engineer

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Sep 29, 2020

Verified via Business email.

Verified Reviewer

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Review Source: Organic

Best app for online shop

Best app for online shopping. It is well-organized and beautifully designed. Every smartphone user must have this app.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Bhavesh

Lead Developer and Product Executive

Used the software for : 2+ years

Company Size :51-200 employee

5.0

May 27, 2016

Verified via Business email.

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Review Source: Organic

It is very flexible.

Shopify is very flexible software and allows you to operate it 24/7 without any hassles.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

HARSHRAJ

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Sep 16, 2015

Verified via Business email.

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Review Source: Organic

Best designed and most feature-packed of the cloud-hosted ecommerce solutions out there.

Shopify is a fully web-based eCommerce shopping cart that gives you the ability to sell retail goods online. You can create your store, pick your design, customize it to suit your brand, add products, adjust tax and shipping settings, manage orders, manage customers, get sales reports, and so on. It’s a feature-rich sales register for online retailers, both big and small. The software sits on Shopify’s servers, which all but nullifies the cost and effort of maintaining your own servers.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Monica

Unemployed/ looking for job

Used the software for : 2+ years

Company Size :51-200 employee

5.0

May 27, 2016

Verified via Business email.

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Review Source: Organic

Good for shopping online

Shopify is good for online shopping as it has various departments to select from, and the features are different and trendy compared to other apps/software. The selections are good, and a wide variety is available. However, the main issue is the price of this software, which is high for middle-class people who need it but can't afford it for personal use. If it offered a demo version to learn more about the software, it would be helpful. Thanks.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Angalagunta

Application Designing Engineer

Used the software for : 2+ years

Company Size :51-200 employee

5.0

May 27, 2016

Verified via Business email.

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Review Source: Organic

One of the best eCommerce platform for Online shopping

Shopify is the best eCommerce platform to search for products online and make purchases. It has a simple design and is easily understandable. I recommend this to everyone who shops online. I really love it very much.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Viru

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 29, 2020

Verified via Business email.

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Review Source: Organic

Simple and elegant

Very decent app for shopping lovers. It's great to see they are working hard and putting in such efforts for their customers. I would like to recommend it to everyone who loves and enjoys shopping online. One of the best in its class.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Smita

Programmer

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Apr 24, 2015

Verified via Business email.

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Review Source: Organic

Great framework to create Ecommerce

Shopify is an excellent framework for creating e-commerce sites, even within Facebook. For those who are truly interested in opening an online shopping platform, it is the best option. You should try it once; I am sure you will love it. It is very user-friendly and easy to use. Highly recommended!

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Abbas T.

Used the software for : Free trial

Company Size :11-50 employee

0.0

Sep 29, 2020

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Review Source: Organic

It is very fast and easy to use. feeling happy with it.

Expand your range. Add more sports-related items. Expand your range. Add more sports-related items. Expand your range and add more sports-related items. After that, you will be the king of e-commerce.

Feature 0

Feature

Out of 5

Ease of use 0

Ease of use

Out of 5

Value for money 0

Value for money

Out of 5

Customer support 0

Customer support

Out of 5

Rakesh

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 29, 2020

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Review Source: Organic

Awesomeness Explained !!

Build a secure and customizable e-commerce website for your brand. It's a very convenient way to multiply your profits. I recommend it to everyone who is looking for a powerful way to expand their business.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Jay

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Sep 29, 2020

Verified via Business email.

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Review Source: Organic

Shopify is making my shopping easier!

I have been using this software for quite a long time now, and I'm so addicted to it that I always check it before making any purchase. It works nicely and gives exact results for the lowest prices and quality products. I'm rating it one star lower because I want to see it with an extraordinary UI. I hope it will be back soon with a brand new UI!

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Jerry

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Oct 13, 2015

Verified via Business email.

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Review Source: Organic

Best Place To Sell Online

Shopify is an e-commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between. Its good features are: Quick & easy: Setup is simple and done directly through your Shopify Admin. Real-time updates: Every change to each product is updated in real-time. Customization: Add a banner, edit the number of product columns, and more. Collections: Choose which collections you wish to display.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

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